crossbill distillery
Glasgow,
The site has been developed for and published by Crossbill Distilling Ltd, with
it’s registered office located at Caledonian House, Seaward Street, Glasgow, G41
1HJ, with the company registration number SC473332 and VAT number 193 8565 59
(hereinafter the ‘Company’ or ‘we’). ACCESS TO THE SITE To access this site, you
must be of legal drinking age in your country of residence (if no such laws
exist in your country, you must be over 21 to visit our site) and be aware of
how to consume alcohol responsibly. COPYRIGHT AND INTELLECTUAL PROPERTY All of
the trade marks and logos displayed on this site (the ‘Trade Marks’) are
registered and unregistered trade marks of Crossbill Distilling Ltd, or are
trade marks and logos which Crossbill Distilling Ltd has been authorised to use
and/or display on its website. Unauthorised use of any of the trade marks and
logos appearing on this website is not permitted. On an exception basis, we may
expressly authorise to reproduce and/or represent all or part of our site, on
certain media. On this regard, any request for authorisation must be submitted
in advance to the following email address: info@crossbillgin.com. LIABILITY/
WARRANTY Crossbill Distilling Ltd aims to ensure that the content on this
website is correct but cannot give any warranty as to the websites accuracy or
completeness and therefore cannot accept responsibility for any damage or loss
resulting in your use or interpretation of the website content. THIRD PARTY
SITES Crossbill Distilling Ltd has no control of third-party sites linked to
this site and does not accept any responsibility for the content found on these
sites. You should refer separately to the terms and conditions found on any
third-party site. INFORMATION ON THE PRODUCTS AND SERVICES Unless provided
otherwise, the products and services which are presented to you do not
constitute a sale offer but a general presentation of the range of products and
services that we distribute in the country in which this site is published. THE
ONLINE SHOP – Gin Sales Bottle prices shown on this website are in British
Pounds, inclusive of UK duty and VAT (Value Added Tax) and exclude delivery
costs. No goods are offered for sale at this site to any person who is below the
legal drinking age in the country in which they are resident or any person
resident in a country where such sale would be contrary to local law. By placing
an order through our site, you warrant that you are of a lawful age. If you are
buying products as a gift, the recipient must also be of a lawful age. This is
the responsibility of the purchaser. If our couriers are in any doubt about the
age of the recipient on delivery, they may request some form of ID. After
placing an order, you will receive an e-mail from us acknowledging that we have
received your order. Please note that this does not mean that your order has
been accepted. Your order constitutes an offer to us to buy a product. All
orders are subject to acceptance by us, and we will confirm such acceptance to
you by sending you an e-mail that confirms that the product has been despatched.
The contract between us will only be formed when we send you the Despatch
Confirmation. The Contract will relate only to those products whose despatch we
have confirmed in the Despatch Confirmation. We will not be obliged to supply
any other Products which may have been part of your order until the despatch of
such Products has been confirmed in a separate Despatch Confirmation. We
despatch orders Monday to Friday and all orders received before 1pm are
despatched the same day. Orders received after 1pm are despatched the next
working day. Our Shipping information, including costs, can be found in the
SHIPPING section of the site. Delivery of our products will be made to the
address provided by you at the time of placing your order. Our customers’
satisfaction is of the utmost importance to us, and we take exceptional care in
the manufacturing, packaging and delivery of our products. Customers should
promptly inspect goods delivered to them to satisfy themselves that any goods
delivered to them are as expected. Please note that you may be asked to show
proof of age upon delivery of your order. RETURNS The courier must be informed
of breakages or shortages at the time of delivery. We may not (at our sole
discretion) accept any claims for breakages or shortages unless they are stated
on the couriers documentation. We must have confirmation of these breakages or
shortages within 48 hours of delivery. Photographic evidence is required by our
carrier company if an item has been damaged during transit. To request a full
refund or exchange, please notify us by email to info@crossbillgin.com within 48
hours of delivery. Please state whether you would like a full refund or exchange
and quote your order confirmation number, the product name, a photo of the
damage, your full name, email address, phone number and delivery address. Only
unopened products that are in the original packaging will be eligible for refund
or exchange. Approved refunds will be credited to the payment card/PayPal
account used during the original transaction within 30 days and will exclude
shipping costs. We recommend that items are returned to us via a recorded
delivery service to ensure that they are protected and insured during transit.
If you fail to meet these terms and conditions, the product will be returned to
you and you will not receive a refund nor be eligible for an exchange.
DISCLAIMER All products are stress tested before despatch. Products are
sensitive to elements of extreme heat where glass and corks may fail. Products
should be stored at room temperature and out of direct sunlight. All coloured
products use natural ingredients and may fade or change overtime. THE ONLINE
SHOP - Gin School Purchasing Options explained TO BUY A TICKET AND BOOK A DATE.
This option should be used if you know the date you wish to book at the same
time as purchasing a ticket. By following the link, you will be taken to the
booking screen where you will choose the date then will be directed to complete
your information then onto making a payment. TO REDEEM A GIFT VOUCHER AND BOOK A
DATE. This option should be used if you have previously purchased or been gifted
a voucher. By following the link, you will be taken to the booking screen where
you will choose the date then will be directed to complete your information and
redeem your voucher using the order number on the voucher. TO BUY A GIFT VOUCHER
TO BE REDEEMED LATER. If you do not know the date you would like to book or if
you wish to purchase a voucher to be given as a gift, you should ADD TO CART.
This will then bypass the booking screen and will direct you to the checkout
screen where you will complete your information then onto making a payment. By
purchasing or booking a course you are agreeing to the following terms and
conditions. Voucher Delivery – When purchasing a Gin School Experience, an
e-voucher will be generated and sent to the provided email address within 24
hours. You will also receive a Gift Voucher by post. Refund Policy – The Gin
School operates a strict 14-day refund policy from the date of purchase.
Notification must be made in writing to info@crossbillgin.com and must be
accompanied by the unused voucher and proof of payment. Cancellations and
Postponements – A minimum of 14 days’ notice is required prior to your
appointment to reschedule a booking and will incur a £10.00 administration fee.
In the unlikely event that the Company has to cancel a Gin School Masterclass,
the Company undertakes to offer a suitable alternative date or a full refund of
any course fees. Vouchers – Vouchers cannot be exchanged for cash or other
goods. Vouchers are transferable, so if you are unable to attend yourself, you
may nominate a replacement. Vouchers expire 12 months from the date of issue and
extensions beyond 12 months are not available under any circumstances. Course
Alterations –The Company reserves the right to make minor changes to the format
and content of the Gin School Masterclasses, to improve the experience, without
notice. Age Restriction – You must be over 21 years of age to attend a
Masterclass and those that appear under 25 years will be asked for proof of age
upon arrival. Samples – A limited quantity of tasting samples will be offered
during the Gin School Masterclass and are included in the cost of the voucher.
Health and Safety Liability – You will be given a briefing on health and safety
prior to the session commencing. All participants are expected to listen
carefully and follow instructions given. Participants should take reasonable
care in the Gin School to avoid personal injury and/or injury to others.
Standard of Behaviour – We will refuse to admit you to the premises if you
appear to be intoxicated or under the influence of prohibited narcotic
substances upon your arrival. You are expected to behave sensibly and
appropriately at all times and may be required to leave the premises if for any
reason the Company or others are unhappy with your behaviour. We reserve the
right to refuse the sampling of alcohol under the terms of the licensing act
Washroom Facilities – The primary function of the premises is a distillery and
the site offers limited toilet facilities with restricted access. Alternative
toilet facilities with full disabled access are however available across the
covered courtyard. Special Needs – Your comfort and wellbeing are of the utmost
importance to us, please therefore inform us prior to our accepting the booking
of any medical condition or physical impediment about which we would need to be
aware in order to eliminate or anticipate any potential health and safety issue
Special Dietary Requirements/ Allergies/ Disabilities – We cannot adjust courses
for special dietary requirements unless previously agreed. If you have any
allergies, please contact us in advance to discuss your requirements. There may
be traces of nuts or other ingredients and if you have an allergy you attend at
your own risk. If you have a disability or condition you think may hinder your
enjoyment of the course, please let us know so we can help to ensure your day
runs smoothly.
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