881 Courses in Glasgow

Level 2 NVQ Certificate in Plant Operations - Cranes and Specialist Lifting

Level 2 Diploma in Piling Operations - Piling Rig Operator

Enhance your respiratory care skills with our comprehensive course. Learn to assess, diagnose, and manage respiratory conditions for better patient outcomes.

Enhance your suctioning skills with our tailored course for healthcare professionals. Learn safe and effective techniques for compromised airway clearance.

Level 2 NVQ Certificate in Plant Operations - Attachments

Level 2 NVQ Certificate in Plant Operations - Road / Rail

Level 5 NVQ Diploma in Controlling Lifting Operations

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Level 3 Diploma in Supervising Licensed Asbestos Removal

ISTQB® FOUNDATION TRAINING COURSE (2 persons minimum) The aim of this course is to provide you with the knowledge and skills to pass an exam certifying you as an ISTQB® Certified Tester - Foundation Level. Most organisations require this certification as a minimum skill requirement for software testers. In this course you will learn a standardized approach to software testing that will be immediately applicable to your projects. In order to get the certification you will be required to pass a 60-minute exam. Our trainers will fully prepare you by employing scenarios that mirror the exam questions, and by focusing course delivery with a balance of theory and practice. Target group: Functional Tester, Agile Tester, User Acceptance Tester, Test Automation Specialist, Performance Testing Specialist, Testing Team Lead, Test Manager, Business analyst Prerequisites: There are no specific prerequisites for this course. This course is suitable for anyone involved in software testing. Duration: 3 days. Training objectives: Learn aspects of test planning, estimation, monitoring and control. Understand and use international standards and terminology. Understand and implement effective testing techniques. Be well prepared for the exam. Identify the missing testing skills for the career development purposes. This course covers the following areas: Fundamentals of software testing Testing throughout the life cycle (software development models, test levels, test types) Test design techniques (e.g. specification-based or black-box techniques, structure-based or white-box techniques) Static testing (static testing techniques, review process, tool-assisted static analysis) Test management (test organisation, test planning and estimation, test progress monitoring and control, risks) Tools to support testing (types, benefits and risks) Language: English