1711 Courses in Glasgow

Gain a comprehensive understanding of end-of-life care principles and effective communication strategies with the Level 2 Award in End of Life Care (RQF). Ideal for healthcare professionals, caregivers, and individuals seeking to enhance their skills in providing compassionate care.

NPORS MEWP Supervisor Awareness (N035)

NPORS Rigging and Fleeting Loads Lift Planner (N046)

NPORS Plant Supervisor Awareness (N034)

NPORS Lift Truck Supervisor Awareness (N036)

Who Should Attend This course is aimed at candidates that require the knowledge to enable them to comply with working at height regulations, and go in depth into industry dangers and respectability when working at height.  This course can be completed by both novice and experienced candidates. We also offer refresher tests. Novice course- 1/2 day Experienced worker tests- 1/2 day. Course information Category N404 Safe Working At Height It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities when working at height ➢ Be able to define height work and identify the hazards of work above ground level and outline the general requirements necessary to control them ➢ Be able to identify accident causation in work at height ➢ Have an appreciation of planning and organisation of work at height ➢ Set up exclusion zone explaining actions required for emergency actions, identifying any overhead hazards ➢ Identify and maintain PPE appropriate for safe working at height use ➢ Demonstrate working at height and explain all safety issues that could arise Assessment Assessment will be to NPORS standards consisting of a theory test.

Appointed Person (N401)

NPORS Harness and Fall Arrest (N723)

NPORS Abrasive Wheels Awareness (N301A)

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution