1852 Courses in Glasgow

This workshop outlines strategies for making sure that learning takes place and that pupils in non-association independent schools make progress in the limited time they have.

NPORS Marine Knuckle Boom Crane (N014)

NPORS Material Re - Handler (N722)

This session is for those who find themselves teaching even though they have not gone through teacher training. It is designed to give you the basic tools you need to begin delivering to ensure that learning takes place.

Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.

NPORS MEWP Supervisor Awareness (N035)

NPORS Abrasive Wheels Awareness (N301A)

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Appointed Person (N401)

This 2 - 2-5 hour course is designed is designed to provide parents and carers with the opportunity to: Develop the basic skills and knowledge needed to deal with a wide range of emergency paediatric First Aid situations, which could arise when looking after babies and children. The course can take place in in a community group or in the comfort of your home, with family and friends who maybe caring for your child or they may have children of their own. The course can be booked during the week, week nights or weekends, with or without children present. The idea is to bring the skills and knowledge to you, in your normal routine.