2566 Courses in Gateshead

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product

Polycom Handsets and Voicemail Soft Client Horizon Collaborate Desktop and Mobile App Receptionist Console Integrator Agent Client Supervisor Client Akixi Reporting Horizon Contact Agent Horizon Contact Supervisor Horizon Contact Admin User Web Portal User Admin Portal

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Novice Forklift Training Counter Balance Training Forklift Training Crane Training MEWP Training

Forklift Training Gloucestershire Counter Balance Training Crane Training MEWP Training

Novice Forklift Training Counter Balance Training Forklift Training Crane Training MEWP Training

Moving dangerous goods is a big job. It must follow strict global rules. A Dangerous Goods Safety Advisor (DGSA) helps companies follow these rules and keep people safe. At HCPC Training, we offer DGSA courses that are clear and easy to follow. Our training gives workers the skills they need. They learn how to manage risks and stay within the law. With our help, they gain the confidence and certificate to do the job right. What is a Dangerous Goods Safety Advisor? A Dangerous Goods Safety Advisor (DGSA) plays an important role in organisations that transport hazardous materials. They make sure the company follows ADR regulations. This includes ensuring the correct classification, packaging, labelling, and transport of dangerous goods. Since January 2000, all companies must appoint a qualified DGSA. To become certified, candidates must pass the DGSA exam, which is run by the Scottish Qualifications Authority (SQA). Why is DGSA Training Important? Dangerous goods include chemicals, explosives, flammable liquids, and toxic substances. These materials need careful handling. The DGSA course helps people manage the complexities of transporting these goods safely. The course covers key topics, such as: ADR classification of dangerous goods (UN Classes 1 to 9). Transport categories, including limited and excepted quantities. Placarding and marking of vehicles for hazardous goods. Essential documentation for safe transport. By gaining a DGSA qualification, professionals can help prevent accidents, avoid fines, and ensure the safety of everyone involved in the transport process. What Does the DGSA Course Cover? Our 5-day classroom DGSA training course at HCPC Training gives a detailed look at the rules for transporting dangerous goods. The course is designed to give candidates both theory and practical knowledge. Here’s what you will learn: ADR Requirements The course covers the ADR rules that explain how dangerous goods must be handled. This includes how substances should be classified, packaged, labelled, and documented. DGSAs must know these steps to avoid mishandling during transport. Dangerous Goods Classification Classifying dangerous goods is one of the most important parts of the training. This ensures goods are sorted correctly based on their dangers. Proper classification helps keep the transport process safe and reduces the risk of accidents. Placarding and Marking of Vehicles Knowing how to place the correct placards and markings is key. This helps identify dangerous goods quickly during transport. You’ll learn how to display the right hazard signs and symbols on vehicles carrying these materials. Documentation Each shipment of dangerous goods must have the right paperwork. In this part of the training, you’ll learn which documents are needed for each consignment. This ensures the transport is smooth and complies with the law. Examination Preparation To become a qualified Dangerous Goods Safety Advisor, you must pass exams. The DGSA exam is split into three parts: Core, Road, and All Classes. You will need to register with SQA for the exams. Our training will fully prepare you for these tests. The DGSA Certification Process After finishing the DGSA training course, candidates must take the DGSA exam. The exam has three parts: Core – This part covers general rules for all dangerous goods. Road – This focuses on the transport of dangerous goods by road. All Classes – A detailed exam on dangerous goods in all UN classes. Exams are held quarterly. You must register directly with SQA for your exam. Once you pass, you will receive your DGSA certificate. This certificate shows your expertise in safely handling the transport of dangerous goods. Cost of the DGSA Course The DGSA course at HCPC Training costs £1,014.00 (including VAT). This covers 5 days of classroom training and all necessary materials. Payment is required at least three weeks before the course starts. There are no refunds for missed or partially attended sessions. The qualification lasts for 5 years. After that, you must take a refresher course and re-certify. Who Should Take the DGSA Course? The DGSA course is for anyone working in logistics, transport, or shipping who deals with dangerous goods. Whether you're part of a company transporting hazardous materials or a consultant advising on safety, this course will help you understand ADR regulations and offer expert compliance advice. Key Roles Include: Transport Managers and Logistics Coordinators. Safety Officers and Regulatory Compliance Experts. Consultants advising on dangerous goods handling. Final Thoughts Becoming a Dangerous Goods Safety Advisor helps improve transport safety. With HCPC Training, you’ll get the qualifications to handle hazardous materials safely and follow all rules. Want to take the next step in your career? Visit us for more details on how to enrol and upcoming courses.

Weekly set schedule