Northampton

Use the MBTI to discover your personality preferences - those habits that help and hinder your progress. Your course will be bespoke designed to meet your business needs, enabling you to improve relationships and teamwork at work and beyond. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Learn more about our MBTI training here. 


Beyond Theory: business training & coaching

Employee Engagement

Leadership Skills

Leadership Development

Professional Development

Institute of Leadership & Management (ILM)

leadership management training course MBTI personality profiling 

MBTI (Myers Briggs Type Indicator) : personality profiling

Use the SDI 2.0 to discover your strengths and overdone strengths. Your course will be bespoke designed to meet your business needs, enabling you to improve relationships and teamwork at work and beyond. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Learn more about our SDI 2.0 training here. 


Coaching & Consulting Business

Coaching

SDI 2.0 (Strength Deployment Inventory) : personality profiling

Your course will be bespoke designed to meet your business needs. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Please see details of our modules here. 


Bespoke and One-off Courses and Workshops

Your course will be bespoke designed to meet your business needs. You select the learning you need from our range of 20 half day modules and we provide the training. You can come to us, we can come to you or we can do it online. The choice is yours. 
A minimum of 9 half day modules are needed to achieve accreditation. Please see details of our modules here. 
Our Engaging Leadership training has been mapped to Level 5. This means that all participants on our Institute Approved training will have access to student membership with The Institute of Leadership. Following completion of your course the Institute will provide external recognition of your learning. You will receive a Certificate of Achievement from us, plus automatic upgrade to professional membership for the remainder of your student membership term. You’ll also receive a membership certificate, post-nominals (if Associate, Member or Fellow) and a digital credential to share on social media. 

Engaging Leadership - accredited by the Institute of Leadership

Customer Service Leadership - accredited by the Institute of Leadership

Your course will be bespoke designed to meet your business needs. You can come to us, we can come to you or we can do it online. The choice is yours. 
A minimum of 4 half day modules are needed to achieve accreditation. Please see details of our modules here. 
Our Engaging Leadership training has been mapped to Level 5. This means that all participants on our Institute Approved training will have access to student membership with The Institute of Leadership. Following completion of your course the Institute will provide external recognition of your learning. You will receive a Certificate of Achievement from us, plus automatic upgrade to professional membership for the remainder of your student membership term. You’ll also receive a membership certificate, post-nominals (if Associate, Member or Fellow) and a digital credential to share on social media. 

Coaching Skills

Mentoring

Mentor

leadership management training course mentoring coaching 

Coaching & Mentoring Skills - accredited by the Institute of Leadership 

Nobody is perfect but a team can be. Use Belbin Team Roles to discover your teams strengths and overdone strengths. Your course will be bespoke designed to meet your business needs, enabling you to improve relationships and teamwork at work and beyond. You can come to us, we can come to you or we can do it online. The choice is yours. 
All of our training is engaging as well as insightful. Learn more about our Belbin Team Roles training here. 


Team Building

Team Leader

leadership management training course belbin team roles 

Belbin Team Roles : personality profiling

We offer a range of customer service training courses to equip people with the skills and knowledge needed to deliver the very best customer experience. Each of our courses will be bespoke designed to align with your business and meet you and your teams learning needs. 
All of our training is engaging as well as insightful. Learn more about our Customer Excellence training here. 


Customer Experience

Customer Care

Customer Service

Customer Success (CS)

Customer Journey

Dealing With Difficult Customers

Customer Experience Management

leadership management training course customer service training 

Customer Excellence Training

Belfast

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.Course OverviewWhen your company runs into a major problem, you need to address it quickly. However, you also need to deal with it thoroughly and ensure that it doesn&#39;t recur &ndash; and this can take a lot of effort and elapsed time.The 8D Problem Solving Process helps you do both of these seemingly contradictory things, in a professional and controlled way.Do your staff know the difference between Point of Cause, Direct Cause, and Root Cause? If they don&rsquo;t, then you&rsquo;ll always be solving the same problems time after time &ndash; they&rsquo;ll never go away!At the Centre for Competitiveness (CforC) we have designed an approach using structured problem-solving techniques that are used in Quality Management Systems throughout the world by millions of companies. A selection of the more frequently used of these problem-solving tools have been customised and brought together in an easy to use and high impact approach &ndash; The 8D Problem Solving Methodology.This 8D approach is built upon the approach to problem solving used throughout the world&rsquo;s automotive industry yet customised to suit Northern Ireland companies &ndash; from SME&rsquo;s to large organizations and everything in-between.It incorporates 8 problem-solving tools designed to link together to provide an 8-step process (hence the name 8D) in a structured and systematic manner. This process is actually delivered through an 8D template that makes it easy and effective for people to do.Structure of the CourseThis one-day, highly interactive workshop will provide you with all the skills you need to use the CforC 8D Approach to Problem Solving. Delegates use the 8D template to solve a real problem as they go through the learning of all the individual tools. High emphasis is also placed upon the soft skills of problem-solving team working, as it is in this area that the high impact benefits are won or lost. This means that, on the day, every delegate will have used the 8D approach and template to solve a real problem (which is not easy to solve!), thus building knowledge and confidence to lead and participate in 8D problem solving teams back at your organisation.Each participant will take away with them:<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">A grounded understanding of the critical few tools for successful root cause problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">An 8D template that can be used in the workplace the next day.</li><li fr-original-style="" style="box-sizing: border-box;">Tips and suggestions for removing barriers and obstacles to problem solving.</li><li fr-original-style="" style="box-sizing: border-box;">Increased confidence due to the successful application of the method with a workshop example.</li></ul>Who Would Benefit from this 8D Approach?Owner-managers, managers at all levels in the organisation, especially team leaders, supervisors and middle managers. This 8D approach is suitable for ALL types of company or organisation, not just manufacturing, but also services of any description, public and voluntary sectors, in fact, any organisation that finds itself regularly firefighting.CostIn-house workshops for up to 12 participants: &pound;1500 + VAT per groupIn-House OptionThis workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house training also provides the opportunity to tailor training to the specific needs of your organization and use an actual problem to demonstrate the methodology. Contact us for bespoke pricing at compete@cforc.org We will be happy to discuss Problem Solving in the context of your own business needs. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;<a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);">here</a>.

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.
Course Overview
When your company runs into a major problem, you need to address it quickly. However, you also need to deal with it thoroughly and ensure that it doesn't recur – and this can take a lot of effort and elapsed time.
The 8D Problem Solving Process helps you do both of these seemingly contradictory things, in a professional and controlled way.
Do your staff know the difference between Point of Cause, Direct Cause, and Root Cause? If they don’t, then you’ll always be solving the same problems time after time – they’ll never go away!
At the Centre for Competitiveness (CforC) we have designed an approach using structured problem-solving techniques that are used in Quality Management Systems throughout the world by millions of companies. A selection of the more frequently used of these problem-solving tools have been customised and brought together in an easy to use and high impact approach – The 8D Problem Solving Methodology.
This 8D approach is built upon the approach to problem solving used throughout the world’s automotive industry yet customised to suit Northern Ireland companies – from SME’s to large organizations and everything in-between.
It incorporates 8 problem-solving tools designed to link together to provide an 8-step process (hence the name 8D) in a structured and systematic manner. This process is actually delivered through an 8D template that makes it easy and effective for people to do.
Structure of the Course
This one-day, highly interactive workshop will provide you with all the skills you need to use the CforC 8D Approach to Problem Solving. Delegates use the 8D template to solve a real problem as they go through the learning of all the individual tools. High emphasis is also placed upon the soft skills of problem-solving team working, as it is in this area that the high impact benefits are won or lost. This means that, on the day, every delegate will have used the 8D approach and template to solve a real problem (which is not easy to solve!), thus building knowledge and confidence to lead and participate in 8D problem solving teams back at your organisation.
Each participant will take away with them:
A grounded understanding of the critical few tools for successful root cause problem solving.
An 8D template that can be used in the workplace the next day.
Tips and suggestions for removing barriers and obstacles to problem solving.
Increased confidence due to the successful application of the method with a workshop example.
Who Would Benefit from this 8D Approach?
Owner-managers, managers at all levels in the organisation, especially team leaders, supervisors and middle managers. This 8D approach is suitable for ALL types of company or organisation, not just manufacturing, but also services of any description, public and voluntary sectors, in fact, any organisation that finds itself regularly firefighting.
Cost
In-house workshops for up to 12 participants: £1500 + VAT per group
In-House Option
This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house training also provides the opportunity to tailor training to the specific needs of your organization and use an actual problem to demonstrate the methodology. Contact us for bespoke pricing at compete@cforc.org We will be happy to discuss Problem Solving in the context of your own business needs.


If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Centre for Competitiveness

Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.

Creative Problem Solving

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement. Course OverviewMany organizations that have started down the &ldquo;Lean Journey&rdquo; have realized that improvement events alone are not enough to take the organization to the next level of excellence, productivity, and efficiency. Improvement events create localized improvements, however, Lean tools such as Value Stream Mapping strengthens the gains obtained by providing vision and plan that connect all improvement activities.The primary purpose of creating a value stream map is to show you the places where you can improve your process by visualizing both its value-adding and wasteful steps. It employs a flowchart documenting every step in the process and therefore helps to identify waste, look for ways to reduce or eliminate the waste, and create effective flow of materials and information through all the processes in an organization.It is widely used to improve individual processes but can also be used to analyse and design flows at the system level across multiple processes, or across different departments.Structure of the CourseOur Value Stream Mapping Training course has been designed as a one-day programme so that your business can use it as the tool that allows you to see waste in manufacturing, production, and business processes, and provides the foundation for the creation of plans to remove or streamline non-value-adding steps. This is achieved by analysing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer.In Value Stream Mapping we follow a process from start to finish monitoring and measuring what happens within, and between, each process step. A flow diagram showing the process is drawn to reflect the current state of the operation. The non-value actions are identified in each step, and the process is analysed for opportunity to drastically reduce and simplify it to the fewest actions necessary.By reducing wastefulness, the redesigned process becomes more streamlined (the right things are being done) and more efficient (needing fewer resources). The reengineered process is flow charted in its future state with process steps and information flows redesigned, simplified, and made less expensive.Although value stream mapping is often associated with manufacturing, it is also used in logistics, supply chain, service-related industries, healthcare, software development, product development, administrative and office processes.This one-day, highly interactive workshop will provide you with all the skills you need to use the Value Stream Mapping approach to make your processes more efficient. Delegates will analyse a real process, map the current state of a real process, identify waste in the process, and apply the tools to map the future state streamlining the process and achieving greater efficiency and productivity, thus building knowledge and confidence to lead and participate in mapping processes back at your organisation.Who would benefit from this Approach?Anyone who manages a process and wishes to make it more efficient and productive will benefit from this workshop. Managers who make decisions, and employees who work on the process being mapped should also be involved.CostIn-house workshop for up to 12 participants: &pound;1500 + VAT per group.In-house OptionThis workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house workshops have the added benefit that an process trainees are familiar with can be used during training to demonstrate the value of the methodology and help make the training relevant. Contact us for bespoke pricing at compete@cforc.org. We will be happy to discuss Value Stream Mapping in the context of your own business needs.

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Course Overview
Many organizations that have started down the “Lean Journey” have realized that improvement events alone are not enough to take the organization to the next level of excellence, productivity, and efficiency. Improvement events create localized improvements, however, Lean tools such as Value Stream Mapping strengthens the gains obtained by providing vision and plan that connect all improvement activities.
The primary purpose of creating a value stream map is to show you the places where you can improve your process by visualizing both its value-adding and wasteful steps. It employs a flowchart documenting every step in the process and therefore helps to identify waste, look for ways to reduce or eliminate the waste, and create effective flow of materials and information through all the processes in an organization.
It is widely used to improve individual processes but can also be used to analyse and design flows at the system level across multiple processes, or across different departments.
Structure of the Course
Our Value Stream Mapping Training course has been designed as a one-day programme so that your business can use it as the tool that allows you to see waste in manufacturing, production, and business processes, and provides the foundation for the creation of plans to remove or streamline non-value-adding steps. This is achieved by analysing the current state and designing a future state for the series of events that take a product or service from its beginning through to the customer.
In Value Stream Mapping we follow a process from start to finish monitoring and measuring what happens within, and between, each process step. A flow diagram showing the process is drawn to reflect the current state of the operation. The non-value actions are identified in each step, and the process is analysed for opportunity to drastically reduce and simplify it to the fewest actions necessary.
By reducing wastefulness, the redesigned process becomes more streamlined (the right things are being done) and more efficient (needing fewer resources). The reengineered process is flow charted in its future state with process steps and information flows redesigned, simplified, and made less expensive.
Although value stream mapping is often associated with manufacturing, it is also used in logistics, supply chain, service-related industries, healthcare, software development, product development, administrative and office processes.
This one-day, highly interactive workshop will provide you with all the skills you need to use the Value Stream Mapping approach to make your processes more efficient. Delegates will analyse a real process, map the current state of a real process, identify waste in the process, and apply the tools to map the future state streamlining the process and achieving greater efficiency and productivity, thus building knowledge and confidence to lead and participate in mapping processes back at your organisation.
Who would benefit from this Approach?
Anyone who manages a process and wishes to make it more efficient and productive will benefit from this workshop. Managers who make decisions, and employees who work on the process being mapped should also be involved.
Cost
In-house workshop for up to 12 participants: £1500 + VAT per group.
In-house Option
This workshop is delivered in-house as a stand-alone training workshop or integrated into wider improvement activities. In-house workshops have the added benefit that an process trainees are familiar with can be used during training to demonstrate the value of the methodology and help make the training relevant. Contact us for bespoke pricing at compete@cforc.org. We will be happy to discuss Value Stream Mapping in the context of your own business needs.

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Value Stream Mapping Workshop

The industry standard course in UX researchMaster the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?UX professionals Aspiring UX researchersDuration16 weeksCommitment3 hours per weekFormatOnline, self-paced with live support and mentoring <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Why take this user research course:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Gain the most in-demand skills* and boost your career in a thriving industry.</li><li fr-original-style="" style="box-sizing: border-box;">Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace.</li><li fr-original-style="" style="box-sizing: border-box;">Become an insights expert. Translate findings into actionable insights and communicate them with conviction.</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification.</li><li fr-original-style="" style="box-sizing: border-box;">Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey.</li></ul>*Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023).<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">A comprehensive, in-depth curriculumThis user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University.Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section></section></section>Module 1Introduction to user researchUnderstand the role of a UX researcher. Explore the types, methods and ethics of research. Module 2Planning the researchLearn how to build a research plan, collaborate with stakeholders, recruit participants and manage data. Module 3Fundamental user research skillsMaster the core skills of interviewing and usability testing. Learn how to moderate and take notes. Module 4Expanding your toolkitExplore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies. Module 5Analysing qualitative researchLearn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps. Module 6Quantitative researchLearn to design, conduct and analyse online surveys, A/B tests and more. Module 7Communicating the researchLearn how to report and present your findings with confidence. Module 8AI for user researchExplore how AI tools can assist researchers. ProjectPortfolio projectBuild a professional portfolio to showcase your research expertise.

The industry standard course in UX research
Master the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification.



Who is it for?
UX professionals Aspiring UX researchers
Duration
16 weeks
Commitment
3 hours per week
Format
Online, self-paced with live support and mentoring





Why take this user research course:
Gain the most in-demand skills* and boost your career in a thriving industry.
Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace.
Become an insights expert. Translate findings into actionable insights and communicate them with conviction.
Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification.
Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey.
*Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023).



A comprehensive, in-depth curriculum
This user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University.
Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds.
Module 1
Introduction to user research
Understand the role of a UX researcher. Explore the types, methods and ethics of research.


Module 2
Planning the research
Learn how to build a research plan, collaborate with stakeholders, recruit participants and manage data.


Module 3
Fundamental user research skills
Master the core skills of interviewing and usability testing. Learn how to moderate and take notes.


Module 4
Expanding your toolkit
Explore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies.


Module 5
Analysing qualitative research
Learn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps.


Module 6
Quantitative research
Learn to design, conduct and analyse online surveys, A/B tests and more.


Module 7
Communicating the research
Learn how to report and present your findings with confidence.


Module 8
AI for user research
Explore how AI tools can assist researchers.


Project
Portfolio project
Build a professional portfolio to showcase your research expertise.

UX Design Institute 

User Research

Professional Certificate in User Research

General Admission

Early Bird Price

Build a rewarding career in content designBuild a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry.Why take this course:<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Be in demand. Certified qualifications will help you stand out in a fast-growing industry</li><li fr-original-style="" style="box-sizing: border-box;">Build a career with impact. Design content experiences that will influence users worldwide</li><li fr-original-style="" style="box-sizing: border-box;">Broaden your opportunities. Optimise your skills to get hired at leading companies</li><li fr-original-style="" style="box-sizing: border-box;">Get qualified. Earn a&nbsp;university credit-rated certification&nbsp;approved by industry leaders</li><li fr-original-style="" style="box-sizing: border-box;">Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way</li></ul>University credit-rated, industry-approvedOur content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration10 weeksAccess to content12 monthsQualificationProfessional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>In this Professional Certificate in Content Design course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An introduction to content design. Understand what content design is and the role of a content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Principles of good content design Learn the core principles of content design and why it matters.</li><li fr-original-style="" style="box-sizing: border-box;">Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understanding your users Uncover your audience&#39;s goals and content needs.</li><li fr-original-style="" style="box-sizing: border-box;">Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements.</li><li fr-original-style="" style="box-sizing: border-box;">The product mindset Develop a product mindset by learning about product design systems and tools.</li><li fr-original-style="" style="box-sizing: border-box;">Testing content Learn how to test, evaluate and improve your content.</li><li fr-original-style="" style="box-sizing: border-box;">AI for content design Learn how to use AI tools to become a more effective content designer.</li><li fr-original-style="" style="box-sizing: border-box;">Working in content design Learn how to be the content champion within your organisation.</li></ul>Support at every stepFrom day one, you&rsquo;ll be part of a lively community of tutors, mentors and fellow students that support each other along the way.Student Success teamOur friendly and responsive team will help you stay on track and keep you accountable.Course mentorYour course mentor is an expert content designer who brings years of practical insight.Student communityCollaborate, share tips and build connections on our lively student Slack channels.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Writers and journalists who want to enhance their skills for the digital world</li><li fr-original-style="" style="box-sizing: border-box;">UX and UI designers who want to become more rounded professionals</li><li fr-original-style="" style="box-sizing: border-box;">Content designers looking for a formal qualification that validates their expertise</li><li fr-original-style="" style="box-sizing: border-box;">Digital marketers who need content design skills to succeed in their roles</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a writing, content or design background looking for a creative tech job</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>BackgroundYou don&rsquo;t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language.CommitmentYou do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.English languageTo take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).</section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

Build a rewarding career in content design
Build a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry.
Why take this course:
Be in demand. Certified qualifications will help you stand out in a fast-growing industry
Build a career with impact. Design content experiences that will influence users worldwide
Broaden your opportunities. Optimise your skills to get hired at leading companies
Get qualified. Earn a university credit-rated certification approved by industry leaders
Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way
University credit-rated, industry-approved
Our content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional.



Study method
Online, self-paced
Duration
10 weeks
Access to content
12 months
Qualification
Professional Certificate in Content Design
Awarded by Scottish Qualifications Authority trading as SQA
Additional info
Exam(s) / assessment(s) is included in price
Tutor is available to students



Description
In this Professional Certificate in Content Design course you will learn:
An introduction to content design.
Understand what content design is and the role of a content designer.
Principles of good content design
Learn the core principles of content design and why it matters.
Voice, tone and style
Learn how voice, tone, and style can create a cohesive product experience.
Understanding your users
Uncover your audience's goals and content needs.
Writing for interfaces
Learn to write microcopy for buttons, notifications and other UI elements.
The product mindset
Develop a product mindset by learning about product design systems and tools.
Testing content
Learn how to test, evaluate and improve your content.
AI for content design
Learn how to use AI tools to become a more effective content designer.
Working in content design
Learn how to be the content champion within your organisation.
Support at every step
From day one, you’ll be part of a lively community of tutors, mentors and fellow students that support each other along the way.
Student Success team
Our friendly and responsive team will help you stay on track and keep you accountable.
Course mentor
Your course mentor is an expert content designer who brings years of practical insight.
Student community
Collaborate, share tips and build connections on our lively student Slack channels.
Who is this course for?
Writers and journalists who want to enhance their skills for the digital world
UX and UI designers who want to become more rounded professionals
Content designers looking for a formal qualification that validates their expertise
Digital marketers who need content design skills to succeed in their roles
Anybody with a writing, content or design background looking for a creative tech job
Requirements
Background
You don’t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language.
Commitment
You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.
English language
To take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).

Content Design

UX Writing

UI / UX Design

Professional Certificate in Content Design

Mental Health First Aid (MHFA&reg;) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.The&nbsp;two-day Adult MHFAider&reg; courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider&reg;&rsquo;s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider&reg;.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

We offer both Adult and Youth MHFA England accredited courses. Mental Health First Aid (MHFA®) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. 
The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.
Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider®.
View all testimonials

Brightcore Consultancy

Mental Health

Accredited Mental Health First Aid

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.

MHFA® Adult Mental Health First Aid Two-Day Course

The Designated Safeguarding Lead Advanced Course is an expert-led update and refresher course for school and college DSLs and their Deputies. It is an extensive, authoritative and highly rated, full-day training course that ensures DSL/DDSLs have the most comprehensive, effective and up-to-date knowledge and strategies in place to lead the safeguarding provision in their setting.All too often DSLs and Deputy DSLs come to us fed up with the dull &#39;death by powerpoint&#39; statutory training they have attended through their LA, or the &#39;watch, click and multiple-choice&#39; DSL refresher course that they have attended through an online course provider in order to meet their statutory training requirements... this course is nothing like those! <a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials</a>

The Designated Safeguarding Lead Advanced Course is an expert-led update and refresher course for school and college DSLs and their Deputies. It is an extensive, authoritative and highly rated, full-day training course that ensures DSL/DDSLs have the most comprehensive, effective and up-to-date knowledge and strategies in place to lead the safeguarding provision in their setting.
All too often DSLs and Deputy DSLs come to us fed up with the dull 'death by powerpoint' statutory training they have attended through their LA, or the 'watch, click and multiple-choice' DSL refresher course that they have attended through an online course provider in order to meet their statutory training requirements... this course is nothing like those!

View all testimonials

Designated safeguarding lead (DSL)

The Designated Safeguarding Lead Advanced Course is an expert-led update and refresher course for school and college DSLs and their Deputies. It is an extensive, authoritative and highly rated, full-day training course that ensures DSL/DDSLs have the most comprehensive, effective and up-to-date knowledge and strategies in place to lead the safeguarding provision in their setting.

Designated Safeguarding Lead Refresher Training

PLEASE NOTE - This course is Day 1 of a 2 day process - All new DSLs/DDSLs should also attend the first day of Training (New to DSL DAY 1) to complete their training. The New to the Role of Designated Safeguarding Lead Course is an expert-led course for those new to the role of school / college DSLs and or Deputy DSL. It is an extensive, authoritative and highly rated, full-day training course that ensures DSLs &amp; DDSLs have the most comprehensive, effective and up-to-date understanding of and knowledge of how to lead the safeguarding provision in their setting.All too often DSLs and Deputy DSLs come to us fed up with the dull &#39;death by powerpoint&#39; statutory training they have attended through their LA, or the &#39;watch, click and multiple-choice&#39; DSL refresher course that they have attended through an online course provider in order to meet their statutory training requirements... this course is nothing like those!<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

PLEASE NOTE - This course is Day 1 of a 2 day process - All new DSLs/DDSLs should also attend the first day of Training (New to DSL DAY 1) to complete their training. 
The New to the Role of Designated Safeguarding Lead Course is an expert-led course for those new to the role of school / college DSLs and or Deputy DSL. It is an extensive, authoritative and highly rated, full-day training course that ensures DSLs & DDSLs have the most comprehensive, effective and up-to-date understanding of and knowledge of how to lead the safeguarding provision in their setting.
All too often DSLs and Deputy DSLs come to us fed up with the dull 'death by powerpoint' statutory training they have attended through their LA, or the 'watch, click and multiple-choice' DSL refresher course that they have attended through an online course provider in order to meet their statutory training requirements... this course is nothing like those!
View all testimonials

The New to the Role of Designated Safeguarding Lead Course is an expert-led course for those new to the role of school / college DSLs and or Deputy DSL.

New to the role DSL Training - DAY 2

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">5 Week Qi-Gong Course For The Earth Phase of Late Summer&nbsp;</h3>When:&nbsp;Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own timeDates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price:&nbsp;&pound;45 (concessions available please do get in touch)Suitable for everyone no matter your experienceDuring this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life.Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. &nbsp;Where we can better navigate life&rsquo;s uncertainties with greater balance, ease, and steadiness.What is included:&nbsp;<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Five live zoom classes&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Access to replays of all classes so you can catch up in your own time.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn a simple Qigong form for the Earth Element</li><li fr-original-style="" style="box-sizing: border-box;">Guided meditations</li><li fr-original-style="" style="box-sizing: border-box;">Explore the 6 Healing sounds for each organ of the body.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to clear the meridian pathways for increased vitality.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Learn self-massage&nbsp;techniques for key&nbsp;acupuncture&nbsp;points to release stress and calm our busy minds.</li></ul>Qigong means &ldquo;To Nourish Life&rdquo; and for me having a regular practice helps to bring me home to myself.What will i get out of this course?<ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">🍃 Reconnect with your body</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Relax your mind</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve mental clarity</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Improve circulation</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Enhanced breathing</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Stronger immune system&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Healthy hormone balance</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less physical tension</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Reduced pain</li><li fr-original-style="" style="box-sizing: border-box;">🍃 More energy</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Less stress and anxiety</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Connect to self &ndash; Connect to life</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Come into harmony with your inner nature</li><li fr-original-style="" style="box-sizing: border-box;">🍃 Expanded awareness of the mystery of the universe</li></ul>Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

6 Week Qi-Gong Course For Winter
When: Tuesday Evenings 6pm and Thursday Mornings (via Zoom) All classes are recorded so you can catch up in your own time.
Dates: 
Tuesdays 6-7pm: January 7th, 14th, 21st, 28th and February 4th and 11th
Thursdays 9-9.30am: January 9th, 16th, 23rd, 30th and February 6th and 13th
Price: Concessions £60 – Standard £80 – Supporter £110

Suitable for everyone no matter your experience
What if you could improve your health, strength and vitality, by simply slowing down?
Slow your body
Slow your breath 
Slow your mind
When we slow down we give ourselves the opportunity to rejuvenate, to recharge and to harness our own life force energy or “Qi”. 
As we move towards winter we begin to turn inwards and connect to the power of Yin, the power of Water and the power of finding our own slow flow. In this 6 week course we will explore Qigong movements, meditations and breathwork practices to support this slowing down, giving us the space to connect to our Qi, to our subtle energy, giving us the tools to feel stronger, calmer and full of vitality.
In Traditional Chinese Medicine we are entering the water phase of winter. The water element relates to the organs of the bladder and kidneys, our bones, our ears and our sense of hearing. The meridians of Kidney and Bladder run along our spine and the back of the body and when they are flowing well we feel supported by life, grounded and connected to the world around us. We can find our inner flow with ease, without effort or strain, enabling us to let go of our fears and move forward with courage.
Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness.

What is included: 
Six live 60min evening Qigong Classes on zoom
Six live 30min morning Slow Flow classes on zoom
Access to replays of all classes so you can catch up in your own time. 
Access to private Whats App group to share experiences and ask questions 
Weekly supporting material for home practice :
– A Weekly video with a guided Qigong Practice or Meditation
– PDF – explanations of each practice 
– Key acupuncture points for self massage
Together we will: 
Learn a simple Slow Flow Qigong Movements to balance your nervous system and release stress.
Explore the principal of Wu Wei – Release tension and move with effortless action
Connect to your deep internal power – Learn to Standing in Emptiness (Wuchi)
Strengthen Kidneys and support adrenal health
Exercises to strengthen your spine and reduce back pain
Clear the meridian pathways reducing stagnation and stiffness for increased flow and vitality. 
Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds.

Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself.
What will i get out of this course?
Deeper body awareness
Increased strength and emotional stability
Relax your mind and Improve mental clarity
Enhanced breathing and improved circulation
Strengthen your back and build a healthy spine
Less physical tension and reduced pain
More energy
Less stress and anxiety
Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

Sunhouse

Health & Fitness

Tai Chi

Meditation

Wellness Coach

SLOW FLOW - QIGONG FOR WINTER

Standard

Concession 

Supporter

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTIONTh&eacute;r&egrave;se is a Literary and Rights Agent at Susanna Lea Associates, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor&rsquo;s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book&rsquo;s conception, while also experiencing the thrill of selling her own authors&rsquo; works in the UK and US as well as in translation to publishers across the globe.In terms of adult fiction, Th&eacute;r&egrave;se has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.On the children&rsquo;s fiction front, Th&eacute;r&egrave;se is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure &ndash; across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Th&eacute;r&egrave;se would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.And last, but not least, in non-fiction, history features heavily in her interests, but Th&eacute;r&egrave;se would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.Th&eacute;r&egrave;se would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Th&eacute;r&egrave;se is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 27 August 2024

LOOKING FOR: MG, YA, ADULT FICTION, NON-FICTION
Thérèse is a Literary and Rights Agent at Susanna Lea Associates, @SLALondon. Born and raised in Belgium, on a diet of frites and Tintin she moved to England in her late teens with her family, then stayed in London to do a History degree and Masters at University College London. Having been brought up bilingual, translation rights seemed like her logical next step. She started off in the rights department at Bloomsbury Publishing, before hopping across the square to Ed Victor’s agency, and found experiencing both the publishing and agency side of publishing incredibly valuable.
She has been building her own list of authors alongside selling translation rights since early 2016, which she has hugely enjoyed; working with authors right from the book’s conception, while also experiencing the thrill of selling her own authors’ works in the UK and US as well as in translation to publishers across the globe.
In terms of adult fiction, Thérèse has a huge soft spot for historical fiction, having read Early Modern History at university, but is also very much on the hunt for crime/thrillers, bookclub, high-concept love stories and literary fiction. She loves strong female characters, in particular when they go through an evolution or journey as the story progresses and gradually find that inner strength.
On the children’s fiction front, Thérèse is all about finding a fresh, new voice. She loves all things funny, fantasy and adventure – across lands, time and space, and involving strong friendships and strong lead characters - and wants to be transported straight away when reading a manuscript. She likes very vivid, well-crafted and imaginative worlds, such as stories set in a toy factory or in an underwater world. Thérèse would love some more adventures set in space, mysteries, quirky characters, explorers and imaginary friends.
And last, but not least, in non-fiction, history features heavily in her interests, but Thérèse would also love to see books about big ideas, culture, sociology, science, anthropology and memoir. Anything that helps expand the mind and questions or informs the way in which we view ourselves, the world and how we fit into it, all written in an engaging and accessible manner.
Thérèse would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
(In addition to the paid sessions, Thérèse is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Tuesday 7th January 2025

I Am In Print

Fiction Writing

SOLD OUT! 16th January Thérèse Coen #Agent121. Looking for: MG, YA, ADULT FICTION, NON-FICTION

Course price is £395.00 + Vat @20% (£474 total) 
This Renewables Technical Surveying training, short two day course, is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewables Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.  
Note: A minimum number of 5 deligates is required. If the course is under subscribed you will be asked to re-arrange your course date. 
During this technical training course we will provide the following:
Day 1 - (Morning) Build Surveying Knowledge
Procuring the correct technical surveying equipment
Procuring and downloading technical surveying software packages
Identifying the differences in Home Heating products and their various characteristics
The basics of Heat pumps & low temperature hydronics
Identifying typical heating pipework and heating system elements
Identifying suitable locations for the Installation of Heat Pumps & Hot Water Cylinders
Carrying out MCS020 compliant Noise Level Assessments
Local Planning restrictions in England & Wales, Scotland & Northern Ireland
Preparing for typical homeowner questions around low temperature heating, solar systems and battery storage
Day 1 - (Afternoon) Solar Surveying & Regulatory Renewable Standards
Gathering reliable site data for Solar System design
Identification of typical Rooflines & Tile configurations for Solar Panel Installations
Identification of possible shading to proposed roofline areas
Gathering details of rafter dimensions and roof pitch angles
Identification of Meters and Earth Bonding Arrangement
Identifying safe and compliant locations for battery storage facilities
Day 2 - (Morning) Carrying out effective site surveying techniques
Completing fully detailed digital building floor plans & renewable energy reports
How to provide relevant and useful site video evidence
360 Images - how to take them & their benefits
Completing detailed form information for basic health & safety purposes
Completing detailed form information for current Building Construction Elements
Completing detailed form information for current Heating System Elements
Correct trade insurance levels for Renewables Surveyors
Day 2 - (Afternoon) Using Technology to enhance survey data
Task 1 - Group activity using 360 walkthrough - Carry out detailed Surveying for producing heat loss calculations using digital floor plan software and digital form data we take you through the process
Task 2 - Individual activity - Carry out a detailed Survey for producing heat loss calculations & Solar survey from data provided
Multiple Choice Learning Check
Set out home task (Optional) - complete a survey on your own home using the provided software, which the learner will then receive feedback on.
The course will provide learners with intuitive guidance on how to set up surveying software and fully complete renewables technical site surveys using digital floor planning software, efficient use of digital survey forms, as well as having access to our full range of really helpful surveyor resources.
Course duration is one day 0930hrs to 1630hrs
10 Learner Spaces Available per course



Building Metrix

Solar Installation

Surveying

Renewable Energy

Heat Pump

Building Surveying

Heat Pump Installation

Heating Engineer

This Renewables Technical Surveying training short two day course is specifically designed for individuals and companies that want to train themselves and their staff on exactly how to carry out Renewables Technical Site Surveying prior to any renewables installation measures, this includes for heating systems, solar systems and EV Charge point installations. 
The course is primarily aimed at Energy Suppliers, Equipment Manufacturers, Renewable Installers, Domestic Energy Assessors, Retrofit Assessors, Retrofit Co-ordinators, Renewables sales staff and suitable individuals with a basic level of knowledge in varying building structures, heating systems and varying renewable technologies.   


January 2025 - 2 Day Online Renewables Technical Surveying Course (10 CPD Hours)

Course Fee inclusive of VAT

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

Who should attend? Headteachers, DSLs, DSMHLs and SLTs 

Overview 

During this live-online masterclass we will focus on understanding recent developments in the mental health and wellbeing of children in the UK, including looking at the impact of cultural and technological changes over recent years and the impact this is having in schools. We will explore the overlap between the roles of the DSL and the Senior Mental Health Lead in responding to, and preventing incidents, as well as the need for the wider Senior Team involvement in embedding an effective whole-school/school approach.Delivered by one of our mental health experts, the course will allow you to learn in a live real-time environment, with a range of discussion points, activities, and Q&amp;A session to ensure that you are able to complete the training with a clear understanding of current developments and best practice in relation to effective whole school/college approaches to mental health and wellbeing.

 Learning Objectives 

This Masterclass will enable you to:

<ul fr-original-style="" style="box-sizing: border-box;">
<li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Examine current research and evidence to explore recent developments relating to mental health in schools &amp; colleges; both in relation to pupils/students and to staff.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To look at the overlap and links between Mental Health and Safeguarding and therefore the work of the DSL and DSMHL and how to ensure effective cooperation and collaboration in the best interests of our pupils and students.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Examine best practice examples to ensure the whole school/college approach to mental health is effective.</li>To look at the risk factors for poor mental health relating to your most vulnerable pupils/students, including those with SEND and to understand how these are considered as part of a preventative whole-school/college approach.<div fr-original-style="" style="box-sizing: border-box;"> </div><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></ul>

Who should attend?
Headteachers, DSLs, DSMHLs and SLTs

Overview

During this live-online masterclass we will focus on understanding recent developments in the mental health and wellbeing of children in the UK, including looking at the impact of cultural and technological changes over recent years and the impact this is having in schools. We will explore the overlap between the roles of the DSL and the Senior Mental Health Lead in responding to, and preventing incidents, as well as the need for the wider Senior Team involvement in embedding an effective whole-school/school approach.
Delivered by one of our mental health experts, the course will allow you to learn in a live real-time environment, with a range of discussion points, activities, and Q&A session to ensure that you are able to complete the training with a clear understanding of current developments and best practice in relation to effective whole school/college approaches to mental health and wellbeing.

Learning Objectives

This Masterclass will enable you to:
Examine current research and evidence to explore recent developments relating to mental health in schools & colleges; both in relation to pupils/students and to staff.
To look at the overlap and links between Mental Health and Safeguarding and therefore the work of the DSL and DSMHL and how to ensure effective cooperation and collaboration in the best interests of our pupils and students.
Examine best practice examples to ensure the whole school/college approach to mental health is effective.
To look at the risk factors for poor mental health relating to your most vulnerable pupils/students, including those with SEND and to understand how these are considered as part of a preventative whole-school/college approach.
View all testimonials

Child Safeguarding

Children's Mental Health

During this live-online masterclass we will focus on understanding recent developments in the mental health and wellbeing of children in the UK, including looking at the impact of cultural and technological changes over recent years and the impact this is having in schools. 

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