1507 Courses in Edinburgh

Leading Effective Teams 1 Day Workshop in Livingston

About this Training Course In today's business environment, there has never been more of a need to make Asset Management and Maintenance more cost effective and efficient. By utilising the Reliability Centred Maintenance process (RCM), you can increase safety performance, reduce maintenance costs, improve the effectiveness of your operations, boost machine uptime, and gain a greater understanding of the level of risk your organisation manages. RCM is just one component of an overall integrated Asset Management Process. All participants will complete detailed pre-course questionnaires before this 3 full-day course, enabling the trainer to tailor course content in order to meet specific delegate needs. Participant objectives are re-visited before, during and after the course, allowing the trainer to focus on outcomes and address any participant concerns and specific issues during the program. Training Objectives At the end of this course, participants will be able to: Develop skills to carry out successful RCMs and introduce the RCM process into their own and their company's daily activities. Be aware of our changing business environment and the need to apply RCM to drive continuous improvement, in safety, cost reduction, and minimise their environmental footprint Understand the impact of human reliability and the various methods used to improve this important area Understand the basics of Change Management and the methods used to securely anchor this process and make it routine Develop an appreciation for a holistic 'Asset Management' program, and know where the RCM process fits in, and the benefits it will deliver Target Audience Reliability Centred Maintenance is primarily a team activity and benefits from a cross functional team participation. This course is aimed at managers, engineers, technicians and operators at all levels who are responsible for the operation and maintenance of plant equipment and who will benefit from the elimination of bad actors (recurring equipment failure) and continuous improvement in the areas of safety, environmental impact, reliability and integrity. Trainer Your expert course leader has enjoyed a 37-year career with Shell International in a variety of leadership roles predominantly in Turnaround, Maintenance and Engineering Management before he left in late 2017 to pursue his interest in Turnaround and Maintenance Management consultancy. He has undertaken several Asset Management and Engineering positions within Shell Australia including the implementation and establishment of formal Reliability Studies including FMEA, RCA, RCM, Maintenance Planning and Turnaround Management programs at Geelong Refinery. Additionally, he was appointed Shell's Regional Turnaround Advisor within Australia and South East Asia supporting Shell Operating Companies throughout several Australasian and European sites. In more recent times, he had been engaged to implement and establish a formal Turnaround Management program within Brunei Shell Petroleum as well as becoming the appointed Regional Turnaround Management Subject Matter Expert (SME), TA Network and Governance & Assurance lead for Shell within the Shell Australasian, Russian Federation and Indian Sub-Continent OpCo community. His career repertoire includes hands-on practitioner, supervisory, reliability, contracts and management roles and he holds several maintenance and engineering tertiary qualifications including an Associate Diploma in Mechanical Engineering. He has presented at several Maintenance, Reliability, Asset Management & Turnaround forums and conferences. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Breathe to Restore: Reclaiming Energy & Balance "Breathe to Restore" is a nurturing space to pause, reset, and replenish. Through restorative self-compassion practices, and gentle reflection, you’ll reclaim your energy and rebuild balance—supporting long-term wellbeing from the inside out. Together we will: Identify early signs of emotional fatigue Practice restorative breathwork to calm and re-energise Discover self-compassion tools and daily rituals for sustainable wellbeing Connect in a supportive space focused on healing and renewal This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

A mandala is basically a circle that becomes this beautiful container to hold all your ideas and emotions. We're gonna kick off our workshop together with this really relaxing meditation – complete with crystals and incense – to quiet that busy mind and find the right focus and concentration you need to create your mandala. Once you're feeling ready and calm, you'll create your own personal mandala using different beans, letting your imagination run wild. (we'll glue them on paper) While you're working, I'll be sharing the history, process, and meaning behind mandalas in a super easy way – we'll explore everything from how they show up in nature to their role in religion and art. I'll show you some incredible pictures of mandalas from around the world that'll blow your mind. When your wonderful work is done, I'll guide you through a creative visualization to reconnect with your inner center. Then here's the beautiful part – you'll choose 3 beans from your mandala and plant them with some cotton and water by your window at home. You get to watch them germinate and grow, and they'll become your new seeds for the coming months. It's this amazing cycle – from creating your mandala circle to planting actual seeds that will grow into new life. Your inner work becomes outer growth, literally. This class is sponsored by Community Fund, Awards for All and run by Giada Gaslini, from School of Shamanism It is FREE and is aimed at adults, women, etnic minorities, any individuals from low-income background. Suitable for all levels experience. By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&FA systems for non-domestic buildings BS 5839-1: 2017.

Art & Wine Painting Evening with Edinburgh artist Suzanne Kemplay at The Arienas Collective in Edinburgh's historic New Town city centre.

Ever ever wished someone would just swoop right on in, sprinkle some magic on your photos or maybe just tell you exactly what to do and how to do it? On this half day, exclusive, in-person workshop, personal brand photographer Susan Heaton Photography will do just that! And it comes complete with an invaluable aftercare support package. Susan has been photographing small businesses in and around Edinburgh for 20 years! I love what I do! I have a wonderful network of business owners and I love sharing my tips and tricks to help them take their own photos - either to tide them over between brand shoots or to help them until they have the budget to get a professional in!” On the Stand Out Shots workshop you’ll learn how to use your phone using very little else (except perhaps a tripod) to take stand-out, professional-looking photos for your business, for social media, blog posts, profile images, website, marketing material and more. Susan will share tips, tricks and secrets she has gathered from 20 years of photographing small businesses in Edinburgh, to help you to take photos that stand out, and you will have invaluable post workshop access to a WhatsApp group for support with implementing what you have learnt. You will: learn how to make the most of the settings on your phone and what they all mean develop skills that will last a lifetime find out how to find the best light available get tips on how to arrange and style your photos practice top posing tips and find the ones that work best for you gain confidence and get rid of the awkward! network and connect with fellow workshoppers If you're self-employed and need some shots of you in action, or run a product-based business, this is the perfect workshop for you and will help you attract customers. But this workshop is not just for business owners, it's for anyone wanting to improve the way they take photos with their phone. What's included: half day workshop fuelled by light refreshments from local suppliers full after-care package so that you can always go back to Susan with questions in-person workshop is only available at The Arienas Collective Earth conscious credentials We are mindful of the effect we have on the environment, and do our best to minimise our impact. Your workshop correspondence and notes are sent to you electronically. Favourite feedback We love to hear what you think about our workshops. Here's a favourite review for Stand Out Shots: If you are wondering whether this course is for you, then it definitely is! I knew I had a great phone but absolutely zero knowledge of its capability or even how to use it! Susan's delivery is friendly, calm, patient and insightful and her experience is invaluable. Just learning the basics of my phone, and more about photo composition, lighting and editing tips has already paid dividends for my marketing posts. More information The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative. Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description. All the equipment and materials you need are included in the price, unless stated otherwise. Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk. Accessibility The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement. Allergies The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative. Minimum number no refund policy To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund. We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking. Private workshop bookings Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn. Age restrictions Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

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