1510 Courses in Edinburgh

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

CS2 - (High Risk) Confined Space Entry, Full Breathing Apparatus, Self-Rescue and BA Control - This course is designed to provide delegates that need to enter confined spaces with an in-depth understanding of the requirements of the law, associated regulations and safe systems of work. This course covers access, egress and safe working practices in confined spaces. Book via our website @ https://www.vp-ess.com/training/confined-spaces/cs2-(high-risk)-confined-space-entry-full-breathing-apparatus,-self-rescue-and-ba-control/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

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our Reiki Course BR1 Kent – Your Reiki Master Teacher Helped Write the National Occupational Standards For Reiki in the UK & Your Practitioner Training Is Approved By The Reiki Council -Contact me personally on +447533636939

Course Objectives At the end of this course you will be able to: Customise tables and charts Customise formatting with styles and themes Modify pictures in a document Create customised graphic elements Insert content using Quick Parts Control text flow Use templates to automate document creation Perform mail merges Use macros to automate common tasks '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Excelent enviroment for training. Tahnk you. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Working with Tables and Charts Sort Table Data Control Cell Layout Perform Calculations in a Table Create a Chart Customising Formats Using Styles and Themes Create and Modify Text Styles Create Custom List or Table Styles Apply Document Themes Using Images in a Document Resize an Image Adjust Image Appearance Integrate Pictures and Text Insert and Format Screenshots Use the Snipping tool Creating Custom Graphic Elements Create Text Boxes and Pull Quotes Draw Shapes Add WordArt and Other Text Effects Create Complex Illustrations with SmartArt Inserting Content Using Quick Parts Insert Building Blocks Create and Modify Building Blocks Insert Fields Using Quick Parts Controlling Text Flow Control Paragraph Flow Insert Section Breaks Insert Columns Link Text Boxes to Control Text Flow Using Templates Create a Document Using a Template Create a Template Using Mail Merge The Mail Merge Features Merge Envelopes and Labels Create a Data Source Using Word Using Macros Automate Tasks Using Macros Create a Macro Who is this course for? Who is this course for? This course is designed for users who to create or modify complex business documents as well as customised Word efficiency tools Requirements Requirements Preferably, delegates should have attended the Word Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included

The history and story of Sid Sottung Academy's humble foundations and superb success. Humble Beginnings Sid Sottung started off as we all do, a beginner! At the age of 14 working as an assistant in a traditional Italian barbershop in New York, but so eager to make his mark on the industry, Sid at 18 began a his career with Vidal Sassoon by training in their Downtown New York salon as a stylist. After successful stints in their New York & Washington D.C salons he rose to Assistant Creative Director. On the back of a decorated career in Sassoon salons, Sid graduated to their academies as an educator teaching both hairdressing & barbering. Sid’s first stop was the Santa Monica Academy also working for television and teaching at international shows as far afield as China After parting ways with Sassoon, Sid pursued an exciting freelance career guesting & teaching in exclusive salons & barbershops. He was also, proudly a member of the hair team, working on the 2005 blockbuster Pride & Prejudice. Building On Success Having trained educators & written curriculums for other academies, Sid felt that 2014 was the correct time to open his very own academy. Having travelled the globe educating and as a host of other leading industry names, Sid opened the doors of the Sid Sottung Academy in February 2014. “Our academy offers the rare opportunity to study directly under the tutorage of an internationally recognised educator.” After winning various awards and years of success, Sid opened up another location in 2018: his salon and Advanced Academy, Haus of Sottung. As per today his latest venture is the Edinburgh Academy, a bespoke training centre in the beautiful city centre where he offers bespoke training 1:1 or to small groups.

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EUSR Category 1 Locate Utility Services (HSG47) - This course is designed for personnel who are involved in excavating and/or other activities involving breaking ground. This course is often referred to Cat and Genny Training, Cable Avoidance Training or HSG47. Book via our website @ https://www.vp-ess.com/training/utility-detection/eusr-category-1-locate-utility-services-(hsg47)/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346