2282 Courses in Edinburgh

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We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

SDH training course description Our SDH training course is designed for those with a basic knowledge of the principles of telecommunication digital transmission techniques. An overview of the existing transmission hierarchies and their limitations is provided with an introduction to the Synchronous Digital Hierarchy (SDH). The advantages of SDH are explained fully. What will you learn Identify the major limitations of the PDH network. Outline the advantages of using the SDH. Illustrate the various SDH equipment and network topologies. Describe the principles of the SDH multiplexing structure. SDH training course details Who will benefit: Anyone working with SDH. Prerequisites: It should be noted that this course will assume some basic telecommunication transmission knowledge from the delegates attending. This may be accomplished by attending the Introduction to Telecommunications course. Duration 2 days SDH training course contents Introduction to SDH Timing and synchronisation of digital signals, the plesiochronous digital hierarchy (PDH), the synchronous digital hierarchy (SDH), service protection with SDH SDH Multiplexing Techniques The multiplexing principles of SDH, mapping and aligning a 2Mbit/s tributary into a TU-12, aligning the VC-12 in a TU-12, multiplexing TU-12's into a TUG-2, multiplexing TUG-2's into a TUG-3, multiplexing TUG-3's into a VC-4, the VC-4 path overhead, the STM-1 frame, the AU-4 pointer, the STM-1 section overheads, multiplexer section protection, transmission at rates higher than STM-1, concatenation line transmission functions in SDH SONET Multiplexing Techniques Mapping a DS1 tributary into a virtual tributary, aligning the VT-SPE into a VT frame, mapping the VTGs into a STS-1 SPE, the STS-1 synchronous payload envelope, the STS-1 frame SONET network sections and lines transmissions at higher rates than STS-1 SDH Functions and Facilities SDH network topologies, structure of SDH equipment, synchronisation of SDH networks, protection switching in SDH networks, SDH alarm structure, SDH performance monitoring, testing of SDH, equipment and systems, network management and SDH, asynchronous transfer mode (ATM), future services and technologies OSI Telecommunications Network Management Definition of network management, managing telecom equipment, the managed object library, the management information base, the telecommunications management network (TMN), the Q3 protocol.

Concise Cisco switches course description A hands on course covering the product specifics of Cisco switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install Cisco switches. Use the command line interface and the web based interface to manage Cisco switches. Configure and troubleshoot Cisco switches. Perform software upgrades and maintain configurations using TFTP. Concise Cisco switches course details Who will benefit: Anyone working with Cisco switches. Particularly aimed at engineers and technicians supporting Cisco switches. Prerequisites: None. Duration 2 days Concise Cisco switches course content Ethernet review Single segment Ethernet, CSMA/CD, Broadcast domains, collision domains. Hubs, Extending the LAN. Hands on Hub based Ethernet. Cisco switches What are switches, frame forwarding and filtering, the forwarding database. Hands on Switched based Ethernet. Configuring Cisco switches Accessing the switch, installing the switch, The CLI, connecting PCs using the switch. Hands on Configuring Cisco switches. The command line interface User and privilege modes, online help, show, basic troubleshooting. The configuration editor, Global, major and sub commands, enable, secret and other passwords. Hands on Simple troubleshooting using the CLI. Port configuration Speed, duplex, security, trunking. Hands on Port trunking. Spanning Tree Protocol Spanning Tree, Loops, effect, root bridges, bridge port states, STP reconfiguration. RSTP and variants. Hands on STP. VLANS What are VLANs, configuring VLANs, access ports and trunks, 802.1Q, inter VLAN routing. Hands on Access ports, trunks, layer 3 switching. Housekeeping Configuration management, software management, password recovery. Hands on TFTP. Managing interconnection devices SNMP, RMON, RMON II. Troubleshooting LEDs, CDP, logging, Layer 1, layer 2, layer 3. Hands on Fixing things.

HP ProCurve training course description A hands on course covering the product specifics of HP switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install HP ProCurve switches. Use the command line interface and the web based interface to manage HP ProCurve switches. Configure and troubleshoot HP ProCurve switches. Perform software upgrades and maintain configurations using TFTP. HP ProCurve training course details Who will benefit: Anyone working with HP switches. Particularly aimed at engineers and technicians supporting HP switches. Prerequisites: None. Duration 2 days HP ProCurve training course content Introduction Traditional Ethernet, Hubs, Frames, MAC addresses. Hands on Building a network with a hub What is a switch? Switches versus hubs, the MAC address table, handling unknown addresses. Hands on Building a network with HP switches. Configuration methods How to configure a HP switch using: Console port access menus, CLI, telnet, web based access. Hands on Console access, show commands, using the menus, IP address configuration, telnet. Command Line Interface Operator mode, Manager mode, configuration mode, passwords, online help, CLI commands, basic troubleshooting. Hands on More show commands, basic troubleshooting, setting a password, displaying status and counters. Web based interface Web access, basic format, Getting started. SSL. Hands on Web based configuration. Port configuration Common port configuration tasks, port security, port aggregation. Hands on Configuring ports. Trunking and failover. STP configuration Broadcast storms. What is STP? RSTP. Configuring STP. Hands on Enabling and disabling STP, investigation failover. VLAN configuration What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Addressing and VLANs, Layer 3 switches and VLANs. Hands on Setting up VLANS, setting up tagged ports, Inter VLAN traffic. Housekeeping TFTP, software upgrades, downloading configurations. Hands on Software upgrade, downloading a configuration. SNMP SNMP configuration, HP OpenView. Hands on Using SNMP to manage a HP ProCurve switch. Basic troubleshooting Putting it all together. Layer 1 troubleshooting, Layer 2 troubleshooting. Miscellaneous exercises CDP. Logging

HP switches training course description A hands on course covering the product specifics of HP switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install HP switches. Use the command line interface and the web based interface to manage HP switches. Configure and troubleshoot HP switches. Perform software upgrades and maintain configurations using TFTP. HP switches training course details Who will benefit: Anyone working with HP switches. Particularly aimed at engineers and technicians supporting HP switches. Prerequisites: None. Duration 2 days HP switches training course content Introduction Traditional Ethernet, Hubs, Frames, MAC addresses. Hands on Building a network with a hub. What is a switch? Switches versus hubs, the MAC address table, handling unknown addresses. Hands on Building a network with HP switches. Configuration methods How to configure a HP switch using: Console port access menus, CLI, telnet, web based access. Hands on Console access, show commands, using the menus, IP address configuration, telnet. Command Line Interface Operator mode, Manager mode, configuration mode, passwords, online help, CLI commands, basic troubleshooting. Hands on More show commands, basic troubleshooting, setting a password, displaying status and counters. Web based interface Web access, basic format, Getting started. SSL. Hands on Web based configuration. Port configuration Common port configuration tasks, port security, port aggregation, Hands on Configuring ports. Trunking and failover. STP configuration Broadcast storms. What is STP? RSTP. Configuring STP. Hands on Enabling and disabling STP, investigation failover. VLANs What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Addressing and VLANs, Layer 3 switches and VLANs. Hands on Setting up VLANS, setting up tagged ports, Inter VLAN traffic. Housekeeping TFTP, software upgrades, downloading configurations. Hands on Software upgrade, downloading a configuration. SNMP SNMP configuration, HP OpenView NNM. Hands on Using SNMP to manage a HP switch. Basic troubleshooting Putting it all together. Layer 1 troubleshooting, Layer 2 troubleshooting. Miscellaneous exercises CDP. Logging

APM Project Fundamentals Qualification (PFQ): In-House Training This practical course gives Participants a solid introduction to the fundamentals of project management and to prepare them for the one-hour, multiple-choice exam held at the end of the course. The APM Project Fundamentals Qualification (PFQ) is an entry-level qualification suitable for those who are new to project management and working in a project team, and who wish to understand the standard terminology. The goal of this course is to prepare you to successfully pass the exam. What you will Learn You'll learn how to: Identify project management terminology and context Identify project management processes Identify the roles involved in project management Describe project success criteria and benefits Prepare project documentation Acquire the level of understanding needed to pass the APM PFQ examination Getting Started Introductions Course structure Course goals and objective Project Context Project characteristics Project management processes Business and project context Organizational roles Project Lifecycle Programme and portfolio management Project Concept Phase Stakeholder management Project success and benefits management Business case Benefits People in Projects Leadership and teamwork Communication Project Definition Phase Project management plan Quality management Risk management Scope management Scheduling Resource management Estimating Procurement Project Implementation Phase Change control and configuration management Issue management Information management Project Hand-over and Close-out Phase Hand-over and close-out Post-project review Revision and Exam Revision and practice questions APM PFQ examination

PRINCE2® Foundation: In-House Training Projects fail for a variety of reasons including poor planning, lack of defined quality criteria, poor understanding of the business drivers, inadequate control, and lack of senior management involvement in other words, lack of a structured best practice approach to project delivery. PRINCE2® (6th Edition is the current version) is a structured, process-based approach to project management providing a methodology which can be easily tailored and scaled to suit all types of projects. It is the de facto standard for project management in the UK Government and is used extensively in more than 150 countries worldwide with in excess of 20,000 organizations already benefiting from its powerful approach. It can be used easily in combination with PMI®'s PMBOK® Guideto provide a robust project management methodology, or to augment an existing PMBOK®-based methodology with additional rigor around areas such as Quality, Organization, and Benefits Realization. The goals of this course are to provide participants with a thorough grounding in PRINCE2® and its benefits and to prepare them to sit the Foundation exam. What you will Learn You'll learn how to: Identify the benefits and principles underlying a structured approach to project management Define the PRINCE2® method in depth, including the principles, themes, and processes Prepare and practice for the Foundation exam Getting Started Introductions Course structure Course goals and objectives Overview of the PRINCE2® Foundation exam PRINCE2® Introduction Introducing PRINCE2® The structure of PRINCE2® What PRINCE2® does not provide What makes a project a 'PRINCE2® project'? Project Management with PRINCE2® Defining a project Managing a project Controlling the variables The Project Manager's work PRINCE2 Principles PRINCE2® Principles The Seven Principles Tailoring and Adopting PRINCE2® Defining tailoring Defining embedding What can be tailored? Who is responsible for tailoring? Introduction to the PRINCE2® Themes What is a PRINCE2® Theme? What are the PRINCE2® Themes? Tailoring the themes Format of the theme chapters Business Case Need for a business case Elements of a business case How a business case is developed Managing Benefits Organization Need for a special type of organization PRINCE2® organization structure Roles in a PRINCE2® project Combining roles Quality Relevance of quality to project work Quality, quality control, and quality assurance Quality management approach and the quality register Who is responsible for quality? Plans Need for plans and their hierarchy Approach to planning Content of a PRINCE2® plan Product-based planning Risk The need to manage risks What is a risk? Risk and continued business justification A risk management option Change Change is inevitable Different types of change Baselines and configuration management Issue and change control in PRINCE2® Progress Controlling a PRINCE2® project The application of tolerance Types of control Raising exceptions Introduction to Processes Processes and the project lifecycle The PRINCE2® journey Structure of the process chapters Tailoring the processes Starting up a Project Appointing people to the PRINCE2® roles Establishing some baselines Should we go further with this work? Planning for initiation Directing a Project Should we start / continue the project? Responding to internal / external influences Should we close this project? Initiating a Project Establishing the project's approaches Creating the project plan Refining the business case Assembling the PID Controlling a Stage Authorizing and reviewing work Monitoring and reporting Handling non-planned situations Triggering the next process Managing Product Delivery Accepting work from the Project Manager Getting the work done by the team Routine and non-routine reporting Handing back the completed work Managing a Stage Boundary Taking stock of what we have done Updating the PID Consider the options for continuing / stopping Producing exception plans Closing a Project PRINCE2® at the end of a project Transition of product to operational use How well did we do? Tying up all the loose ends

ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

Cloud technologies training course description This course provides an introduction to cloud technologies, including, configuration and deployment, security, maintenance, and management. It covers all aspects of cloud computing infrastructure. It will help you to master the fundamental concepts, terminology, and characteristics of cloud computing. . What will you learn Contrast and compare AWS, GCP and Azure. Explain the different cloud services, models and characteristics. Explain cloud virtualization components and options. Explain cloud security options. Describe cloud automation, orchestration, monitoring and performance options. Cloud technologies training course details Who will benefit: Anyone working with or looking to work with cloud technologies. Prerequisites: None. Duration 2 days Cloud technologies training course contents What is the cloud? The Internet Cloud computing Benefits Disadvantages Cloud services IaaS, PaaS, SaaS, others. Cloud service providers AWS, GCP Microsoft Azure, others Cloud architectures Private, public, hybrid others Cloud based delivery The cloud and virtualization Virtual Machines, networks, storage, deployment. Accessing the Virtual Machine Secure cloud environments Security considerations. Data privacy considerations Automation and orchestration Monitoring and performance Performance Cost issues Cost containment