Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.
This course will introduce you to the beautiful world of colour analogue photography. Taking as a starting point the work of contemporary photographic artists working with colour, we will discuss and explore theory as well as developing core skills essential for the capture and printing of your own colour images. You will learn how to correctly expose colour negative film and learn more about the characteristics of different types of film and the effects that they can have on an image. Within Stills’ darkrooms you will learn how to process your colour film by hand and print high quality analogue C-Type prints. Day 1 Morning: Colour Theory, Inspiration and Refresher for SLR Camera Controls During the morning we will be looking at contemporary photographers and artists that have used colour to inform their practice in specific ways. We will look at the ways in which colour revolutionized the artworld and vernacular photography. We will also look at basic colour theory, exploring which colours compliment each other and why. We will also refresh basic camera controls, load cameras and head out to the streets to shoot a roll of film. Afternoon: Colour Film Processing During this session, you will learn how to hand process your colour film. We will discuss the loading of the tank and the preparation of the machine to ensure correct processing temperature. We will look at different film types, why you may want to use them and the range of effects that can be produced. Day 2 Morning: Introducing the Colour Darkroom and Contact Sheets You will be introduced to Stills colour darkooms and become familiarised with the range of equipment you will be using. You will be taught how to set up your darkroom for printing, how the colour print processor works and how to print a contact sheet for viewing your negatives. Afternoon: Printing In the afternoon you will be expected to make a series of final C-Type prints. You will be shown techniques to improve your printing skills and produce the images you desire. This last session will allow you time to print with some one-to-one attention. We will discuss some printing techniques to help you get the most from your negatives. We will also have time at the end of the day to look back on all the work produced over the course and discuss it in relation to theory we learnt at the beginning. By the end of the course you will have: Learned more about colour theory and have a knowledge of contemporary artists working with colour photography Learned to process your own colour film Experimented with a variety of specialised darkroom printing techniques Printed contact sheets and a collection of colour photographs Feel confident in a colour darkroom using specialist equipment Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.
This course is designed to provide operatives with thorough theory and practical training in the role of the piling rig attendant.
Private soap making class run by The Scottish Soapworks at The Arienas Collective in Edinburgh City Centre
Immerse Medical are experienced at teaching first aid to young people within the educational sector. We have designed this workshop style programme specifically for those in KS3/4. The sessions are fun, engaging and focus on fundamental life saving skills. Using interactive gamification, students gain hands on experience, which they will draw upon in real life medical emergencies. These sessions are perfect as part of phase 2 of National Citizenship Service (NCS) and Duke of Edinburgh (DofE) Awards. Key points Meets national curriculum secondary education guidelines– We’ve designed this programme to exceed the requirements of the 2020 guidelines. Training by doctors, nurses and paramedics – We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people. Latest equipment & technology – We utilise technology enhanced learning to provide a realistic opportunity to practice fundamental life saving skills in a safe environment. More than first aid – While participating in this workshop young people will also develop their ability to work as part of team, communicate effectively and think critically in high pressure situations leading to an overall increase in personal confidence. Check out the skills included in the videos below. First Aid Courses For Young People Programmes and sessions for young people focusing on how to keep each other safe and what to do if something goes wrong. Sessions are designed with age and national curriculum in mind, from 1 hour tasters to sessions for large groups, perfect as part of NCS and Duke of Edinburgh programmes. Our training for young people is fun, engaging and focuses on fundamental life saving skills. All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.
NPORS Shunter Vehicle (N243)
This half-day course provides an introduction to promote mental health awareness in the workplace for all employees. Group activities are designed to encourage and empower individuals to prioritise their mental wellbeing and recognise signs of mental ill health in both themselves and others. The session emphasises the importance of mental wellbeing conversations, self-care and how to access further support.
Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
This 6 week course will support you to make the most of the range of applications Adobe Premiere Pro offers in the production of video. Sample footage will be provided for you throughout the course, but you can also bring along your own video files to work on. The course is quite technical so some computer experience is required. We use Macs on the course – the Premiere interface is the same across operating systems but some shortcuts and menu items are different. Week 1- The basics This week we’ll start with some of the basics, introducing you to editing and Premiere Pro through: A short history of editing; from analogue to digital Getting to know the layout of Premiere Pro Working with ‘bins’ (folders) and creating edit Sequences Making selects from the rushes and sound files by creating in and out points Introducing clips to the timeline and making a simple edit with music Understanding rendering for smooth, full quality playback Week 2- Editing narrative sequences This week we’ll get further stuck into editing by building narrative, focus on offline editing‚ better organisation of your projects and breaking down footage through: Re-linking lost or moved footage Video ingest – importing and organising clips Organising and breaking down rushes using annotated markers and sub-clips Basics of the effects and motion settings Using our skills to create a simple narrative sequence Editing a dialogue sequence Considering the best ways of exporting your film for online Learn Adobe Media Encoder for more efficient exporting Week 3- Video settings, effects & titles This week we will focus in on what makes up video from a technical standpoint. We will then look at how we can work with and alter these parameters for different uses in our films through: Transcoding – converting the footage into an editable file and understanding codecs and meta data Adjusting scale and positioning and using motion keyframes to create movement over time Adding titles and animating them Applying transitions and various stock video effects Layering tracks and using opacity and different layer blending effects Creating masks and using motion tracking Working with green-screen footage, creating mattes, mask filters and working with multiple layers Week 4- Audio & sound This week we’ll consider the importance of sound design and music for narrative and atmosphere in film and experimental video through: Learning how to enhance your film with sound and music Introducing audio and music to the timeline, cutting and leveling Laying down music and cutting the footage to fit Building sound design around an existing edit with sync-sound and SFX Common practice and different approaches for syncing external microphone audio and video Mastering the audio and making sure that it is all levelled Learning how to create subtitles for our films and different methods to export/embed them Week 5- Colour This week we’ll start looking at colour in our videos and what role that plays. We will look at the process of colour grading and changing the mood in our films through: Using Lumetri Colour, the colour-correcting function within Premiere Pro CC Matching the colour of different cameras to create a similar look Creating different “colour grades” to create different atmospheres Stylising our footage Understand the colour limitations of video files and the importance of exposure when filming Working with tracked masks to isolate certain areas within your image to colour correct Week 6- Putting it all together In our final week we will get the opportunity to experiment with all the skills we’ve learned to create an opening sequence for a tv series. This is also a great opportunity to revisit any topics from previous weeks. Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.