609 Courses in Edinburgh

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

We are proud to supply the latest fire awareness and fire warden training in West Sussex, Hampshire and Surrey. Using the latest technology we will prepare your workforce to deal with fire emergencies in the safest way possible whilst also keeping it fun and engaging.

Get to grips with the complete darkroom workflow from processing film to printing your own black & white photographs.

“Any good photography is a successful synthesis of technique and art.” – Andreas Feininger Discover the magic of Black & White Photography and learn some of the secrets the masters use to make stunning photographs. Explore the fundamentals of light and time and no longer be a slave to the Auto setting. Master the manual functions of your 35mm SLR film camera and unlock its true potential. Get to grips with the complete darkroom workflow from processing film to printing your own black & white photographs. Perfect for those with no experience or those looking for a full refresher. If you don’t have a 35mm SLR camera we have a limited number available for use during the course – please make your selection from the dropdown at time of booking. Week 1 Capture, technical notes, discussions, art context Understand the fundamentals of light and time in balancing an accurate exposure; No longer be a slave to the Auto setting! Learn how to utilise the Manual functions of your 35mm SLR camera including aperture, shutter speed, film speed and metering. Understand depth of field, composition and creative photo-making techniques; Appreciate photography within an art context – Begin to look at the work of other photographers Assignment: You will be given one roll of B&W film to be shot for the second week Week 2 Film processing Learn how to process B&W film by hand in Stills’ darkrooms. We will discuss different film types and chemistry, as well as best practice procedures for film handling. Appreciating photography within an art context-Sally Mann. Week 3 Contact Printing Gain an appreciation of general darkroom procedures;understand how to set up your enlarger and make a contact print using the traditional analogue method; learn how to make 8×10″ work prints using the single filter printing method. All paper and chemistry will be provided. Week 4 Darkroom printing This last session will allow participants to keep on printing with some one to one attention. We will also explore some basic dodging and burning and other printing techniques to get the most from your negatives and make a series of final prints.     Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout. Stills uses ILFORD PHOTO chemicals on this course that can potentially pose a risk to pregnant and breast feeding women and asthmatics. We take every care to ensure good working practices and adequate ventilation in our darkrooms. If you feel you may be adversely affected, please visit the Health and Safety section of Ilford’s website for further information.   General Guidance Notes for Pregnant and Breast Feeding Women and Asthmatics: From a risk assessment standpoint, provided all necessary control measures (such as good working practices, adequate ventilation, and the use of appropriate PPE) are in place then pregnant and breastfeeding women should be able to continue to work safely with photochemical products.Inhalation is the main route by which fumes and gases enter the body, making good ventilation a high priority. Exposure to irritant chemicals that would not affect most people may provoke an asthma attack in a person who already has asthma. For example, low levels of the gas sulphur dioxide can be produced by some ILFORD PHOTO processes. Most individuals would be unaffected but asthmatics may suffer adverse affects. ILFORD PHOTO products include no known human carcinogens, and no substances to which phrase R46 (May cause heritable genetic damage) or R64 (May cause harm to breastfed babies) applies. Most ILFORD PHOTO developers use hydroquinone, and their classification therefore includes R40 (Limited evidence of a carcinogenic effect) and R68 (Possible risk of irreversible effects). Some ILFORD PHOTO chemicals use boric acid or borates. These substances are classified as toxic for reproduction. As a result, the classification of some of the powder developers includes R60 (May impair fertility) and R61 (May cause harm to the unborn child).

Our business photography courses are created to help individuals learn how to take professional-quality photographs for use in a business setting. By taking these courses, individuals and businesses can gain the skills and knowledge they need to create visually appealing content that can help their business stand out in a crowded marketplace. About the course Courses are focussed on the client’s requirements and are bespoke to their needs. We cater from one-to-one courses for small businesses to whole marketing departments for multinationals. So whether you’re a dog walker who wants more views or a design company that needs more collateral, we can help improve your stock imagery. These classes cover a range of topics, including learning your camera settings, lighting, composition, and editing techniques. Clients will learn how to use their cameras to capture high-quality images that can be used for marketing materials, social media posts and other promotional materials. They will also learn how to edit their photos using professional software packages like Adobe Lightroom and Apple Photos to give their images that extra pop. The important stuff These courses are all bespoke in nature so pricing will vary but we start at £350 for a three-hour course. We will discuss your specific needs before the course and make sure we cover them during the course. We will travel to your place of work so you get the relevant experience in the right environment.

Tutor: Joseph Wilson During this 4-week course, we will use conventional black and white analogue materials in conjunction with non-conventional techniques to create images that stradle ordinary photographic representation and alternative vision. We will deviate from standard darkroom production through the practical exploration of a range of techniques such as Sabattier printing, bas relief printing, cameraless photography, and various methods for pushing and pulling film. These otherworldly techniques – many of which have been the basis for contemporary digital manipulation tools – offer abundant possibility for alternative photographic vision, where emphasis is placed on the transformative potential of darkroom work. This course would be the perfect follow up from our Intro to B&W or Colour Darkroom courses. All materials including photographic film and paper will be provided during this course. However, participants are encouraged to bring along some of their own black and white negatives. Camera know-how and prior darkroom experience are required for this course. Course Outline Week 1: Pushing and Pulling Film We will begin by considering non-conventional ways in which we can rate and process our films, and the various effects of doing so. Presentation and discussion on the uses of these techniques by artists. Shooting 5×4 film at various ISO ratings Using adjustments in time, temperature, dilution, and agitation to Push & Pull the film. Week 2: Possibilities in Print This week we will create prints from our negatives using alternative techniques. Review results in negatives and make contact prints. Sabattier effect printing Multiple exposure printing Bas Relief Printing Week 3: Cameraless Photography We will explore the possibilities of directly exposing through objects and ‘resists’ onto photographic paper. We will cover: Photograms Chemigrams Week 4: Lith Printing An introduction to Lith printing and the possibilities it affords us. A presentation on the history and uses of Lith printing Lith Printing from our negatives Combining non-conventional printing techniques with lith.   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout. Stills uses ILFORD PHOTO chemicals on this course that can potentially pose a risk to pregnant and breast feeding women and asthmatics. We take every care to ensure good working practices and adequate ventilation in our darkrooms. If you feel you may be adversely affected, please visit the Health and Safety section of Ilford’s website for further information. General Guidance Notes for Pregnant and Breast Feeding Women and Asthmatics: From a risk assessment standpoint, provided all necessary control measures (such as good working practices, adequate ventilation, and the use of appropriate PPE) are in place then pregnant and breastfeeding women should be able to continue to work safely with photochemical products.Inhalation is the main route by which fumes and gases enter the body, making good ventilation a high priority. Exposure to irritant chemicals that would not affect most people may provoke an asthma attack in a person who already has asthma. For example, low levels of the gas sulphur dioxide can be produced by some ILFORD PHOTO processes. Most individuals would be unaffected but asthmatics may suffer adverse affects. ILFORD PHOTO products include no known human carcinogens, and no substances to which phrase R46 (May cause heritable genetic damage) or R64 (May cause harm to breastfed babies) applies. Most ILFORD PHOTO developers use hydroquinone, and their classification therefore includes R40 (Limited evidence of a carcinogenic effect) and R68 (Possible risk of irreversible effects). Some ILFORD PHOTO chemicals use boric acid or borates. These substances are classified as toxic for reproduction. As a result, the classification of some of the powder developers includes R60 (May impair fertility) and R61 (May cause harm to the unborn child).

Adobe Lightroom Classic helps solve two of the main problems that afflict digital photographers: how to organise all your files, and how to edit them without spending all of your spare time at a computer screen. Lightroom Classic is a convenient and flexible desktop programme that helps you to organise and sift your photographs into collections, and also gives access to a powerful set of tools that edit, enhance and export your pictures. You can use intuitive pre-set tools, you can create your own favourite adjustments, you can edit large numbers of images with one click of a mouse, and you can fine-tune your image-editing by selectively working on parts of a picture. And you can experiment, secure in the knowledge that you are working in a non-destructive environment and that your pictures are safe. This practical short course will introduce you to the principles of file organisation and image-editing, giving you the knowledge and confidence to choose when to work with this convenient and flexible programme, and whether or not you need the full power of Photoshop Creative Suite. Sample picture files will be provided for you to work with, or you can bring a selection of your own. If you work in RAW, please also bring JPEGs on a memory stick, external hard drive or cloud storage such as Dropbox. Please note this course does not cover the new version of LightRoom CC (which is specifically designed for mobile devices) and only uses the most recent version of LightRoom Classic. Morning You will get to know the Lightroom layout and workspace, importing a set of files into the catalogue and starting to organise the files into collections and adding useful file information. You will explore the opportunities for viewing and aids for analysing the pictures. You will start to use the convenient ‘quick develop’ editing tools. We will then explore the digital image-editing workflow. The usual flow is to correct and optimise before we enhance, interpret or exaggerate. The basic areas to consider are cropping, cloning, colour and tone. Taking each in turn, we will correct and clean up the pictures in a measurable and controllable way. We will investigate techniques to control digital noise, colour distortions and lens corrections. We will work on individual files and also start applying corrections to batches. We will create and apply pre-set corrections. Afternoon Having corrected and optimised the picture files, we can start interpreting, enhancing and exaggerating – the fun part of image-editing! We can try colour to black-and-white conversions, using the many pre-sets to guide; we can selectively boost or restrain colours; we can add grain and textures, vignettes and split tones; we can mix and match these effects and create and save our own favourite effects. We can apply adjustment effects to selected picture areas. Image editing is all good fun, but how do we know where to start? Or when to stop? We‚’ll have a look at some photographic styles and techniques from photography’s rich history to give us some ideas and then try to replicate them. We will discuss ways of using the programme and the technology to develop photographic projects. And we will look at how Lightroom can help us to export those projects as books, prints and slideshows. Designed for those who are already familiar with some digital photography processes but who want to pursue a particular aspect and develop skills in a specific genre. This course is the perfect follow-on from our Digital SLR training courses and will support you in building upon your existing knowledge of camera skills and allow you to work confidently on your own projects. Some prior digital SLR photography experience is therefore recommended.   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Behavioural Foundation Course. The foundation course is a great opportunity to learn about your dog’s needs.

When used effectively, questioning is a useful teaching and learning strategy. During this workshop we will discuss how questioning can be used effectively to assess, challenge and stretch pupils progress.