642 Courses in Edinburgh

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Training for heating Engineers to further understand flow pipe sizing Pump maps velocity separation, system balancing & reto survey for ASHP

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the commissioning, handover, and acceptance of FD&FA systems.

Art & Wine Painting Evening with Edinburgh artist Suzanne Kemplay at The Arienas Collective in Edinburgh's historic New Town city centre.

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems.

Experience 2 hours of chocolate heaven! Discover a wide variety of techniques for making beautiful and delicious chocolate truffles, have fun making a generous assortment of your very own treats to take away and end your experience with a relaxing guided truffle tasting! Most visitors to The Chocolatarium are adults, and the truffle-making experience is especially recommended for chocolate lovers aged 10+.

Learn how to solder silver clay jewellery on this one day intermediate class in Edinburgh's City Centre.

Craft 3D jewellery on this one day intermediate silver clay boxes and beads class in Edinburgh City Centre

Customer care, customer service, Moccasin Approach,

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.