186 Courses in Edinburgh

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Adobe Lightroom Classic helps solve two of the main problems that afflict digital photographers: how to organise all your files, and how to edit them without spending all of your spare time at a computer screen. Lightroom Classic is a convenient and flexible desktop programme that helps you to organise and sift your photographs into collections, and also gives access to a powerful set of tools that edit, enhance and export your pictures. You can use intuitive pre-set tools, you can create your own favourite adjustments, you can edit large numbers of images with one click of a mouse, and you can fine-tune your image-editing by selectively working on parts of a picture. And you can experiment, secure in the knowledge that you are working in a non-destructive environment and that your pictures are safe. This practical short course will introduce you to the principles of file organisation and image-editing, giving you the knowledge and confidence to choose when to work with this convenient and flexible programme, and whether or not you need the full power of Photoshop Creative Suite. Sample picture files will be provided for you to work with, or you can bring a selection of your own. If you work in RAW, please also bring JPEGs on a memory stick, external hard drive or cloud storage such as Dropbox. Please note this course does not cover the new version of LightRoom CC (which is specifically designed for mobile devices) and only uses the most recent version of LightRoom Classic. Morning You will get to know the Lightroom layout and workspace, importing a set of files into the catalogue and starting to organise the files into collections and adding useful file information. You will explore the opportunities for viewing and aids for analysing the pictures. You will start to use the convenient ‘quick develop’ editing tools. We will then explore the digital image-editing workflow. The usual flow is to correct and optimise before we enhance, interpret or exaggerate. The basic areas to consider are cropping, cloning, colour and tone. Taking each in turn, we will correct and clean up the pictures in a measurable and controllable way. We will investigate techniques to control digital noise, colour distortions and lens corrections. We will work on individual files and also start applying corrections to batches. We will create and apply pre-set corrections. Afternoon Having corrected and optimised the picture files, we can start interpreting, enhancing and exaggerating – the fun part of image-editing! We can try colour to black-and-white conversions, using the many pre-sets to guide; we can selectively boost or restrain colours; we can add grain and textures, vignettes and split tones; we can mix and match these effects and create and save our own favourite effects. We can apply adjustment effects to selected picture areas. Image editing is all good fun, but how do we know where to start? Or when to stop? We‚’ll have a look at some photographic styles and techniques from photography’s rich history to give us some ideas and then try to replicate them. We will discuss ways of using the programme and the technology to develop photographic projects. And we will look at how Lightroom can help us to export those projects as books, prints and slideshows. Designed for those who are already familiar with some digital photography processes but who want to pursue a particular aspect and develop skills in a specific genre. This course is the perfect follow-on from our Digital SLR training courses and will support you in building upon your existing knowledge of camera skills and allow you to work confidently on your own projects. Some prior digital SLR photography experience is therefore recommended.   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

A NEW one-day watercolour painting workshop for beginners run by local artist and printmaker Lou Davis in our Edinburgh City Centre workshop space. Join artist Lou Davis for a whole day learning to paint in beautiful fluid watercolours. Lou uses watercolour to create simple and approachable patterned and abstract pieces that allow you to get acquainted with this medium in a way that helps you focus, shut out the outside world and simply create. In this workshop, you’ll learn everything you need to get started painting beautiful and relaxing projects using watercolour. We’ll cover a number of projects throughout the day, that will take you through the basics of watercolour from colour mixing and making different brush strokes, learning about paper types and water control, through to mixed media techniques: adding textures, working with masking fluid and embellishing your pieces with pens and metallic paints. This workshop is perfect if you’re new to watercolour and offers a really beautiful way to explore the medium, it’s also good if you’re experienced in watercolour and are interested in using your painting and drawing time to relax and de-stress. All materials for this workshop will be provided, and the price includes morning and afternoon refreshments from local suppliers. You are welcome to bring your own lunch, or there are several cafés and takeaway options nearby. Earth conscious credentials We are mindful of the effect we have on the environment, and do our best to minimise our impact. You will take the lovely watercolours you have created home with you on the day, and workshop correspondence and notes are sent to you electronically. Favourite feedback We love to hear what you think about our workshops. Here's a favourite review for previous watercolour painting workshop with Lou. A totally peaceful and mindful three hours spent being guided and inspired by Lou…Just going with the flow. Enjoying the process. And being quite surprised by the results. Lynn is a wonderful host at The Arienas Collective…Thanks Lynn and Lou for a mindful morning. [Judith] More information The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative. Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description. All the equipment and materials you need are included in the price, unless stated otherwise. Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk. Accessibility The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement. Allergies The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative. Minimum number no refund policy To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund. We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking. Private workshop bookings Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn. Age restrictions Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions

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This class focuses on the areas of the body that are overworked and hold tension/ trauma. By using breathwork and meditation, we are able to become more mindful of the signals our body sends us and target that area with deep stretch holds and activating the cardiovascular system to release the tension of tight muscles. An inclusive class for everyone that wants to rid the body of tightness or perhaps just to relax, focus on meditation and the breath. Benefits: detoxify the body improve flexibility strengthen digestive system oxygenates the body increase internal organ function strengthen the nervous system increase immune system function cleanse and focus the mind This class is sponsored by Community Fund, Awards for All We prioritize the area of Gorgie-Dalry-Saughton where our studio is based.  By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending.

As a qualified Reiki master, I can come to your home and provide a 1hr Reiki healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.

Overview Internal auditing is an independent and objective activity to evaluate an organisation's internal operations. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing.  Objectives   By the end of the course, participants will be able to: Efficiently dealing with senior leaders with confidence Effective Contribution and Strategically Analysing and Auditing towards business success Analysing and Evaluating as an effective internal audit leader How to manage key relationships with the audit committee Practical methods for managing the audit committee and senior management Describing the significance to help maximize the contribution to their organization

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

As a qualified crystal healer, I can come to your home and provide a 1hr crystal healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment.   I can also free the body from any negative energies and restore positive balance and harmony within. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.