If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.
The ability to effectively manage conflict is a core competency in the 21st-century workplace.
In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.
Managers at all levels have to be able to introduce, lead and manage change to ensure the organisational objectives of change are met.
Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.
Leadership is about 'getting stuff done'. This course concentrates on just that. In a complicated world, it helps leaders to ensure that the right stuff gets done at the right time and in the right way.
One of the keys to success today is our ability to effectively influence others.
Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.
Organisations are essentially about people working together and yet so often they fail to capitalise upon the full potential of this.