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2508 Courses in Coventry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Remote working is on the increase. However, managing a remote team is not always the same as managing a traditional, single-site office-based team.

Managing Remote Teams
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Commercial Awareness - Tools and Analysis

By Mpi Learning - Professional Learning And Development Provider

In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

Commercial Awareness - Tools and Analysis
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Managers at all levels have to be able to introduce, lead and manage change to ensure the organisational objectives of change are met.

Managing Change
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR specialists who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation.

Interview Skills
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Leadership is about 'getting stuff done'. This course concentrates on just that. In a complicated world, it helps leaders to ensure that the right stuff gets done at the right time and in the right way.

Achieving Outputs in a Complex World
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

One of the keys to success today is our ability to effectively influence others.

Influencing Skills
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

An Introduction to Emotional Intelligence

By Mpi Learning - Professional Learning And Development Provider

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.

An Introduction to Emotional Intelligence
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378

Organisations are essentially about people working together and yet so often they fail to capitalise upon the full potential of this.

The Fundamentals of Team Building
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£378