2537 Courses in Conisborough

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Our Time Management Skills Training will help you organise your daily tasks, understand the importance of prioritisation, set realistic goals & manage your working day more intelligently.

Our Stress Management Training Course is designed to provide your employees with highly practical techniques to effectively manage stress in the workplace & in their daily life.

Our Leadership Skills Training Course will help your employees gain a deeper insight into your role as a leader whilst ensuring you confidently motivate, inspire & lead your team.

Our Management Skills Training Course will help you will gain a deeper understanding of a manager’s role & responsibility. Whether you have been promoted into a new management role or an existing manager seeking a fresh approach.

Our 1-day Customer Service Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

The aim of this Menopause in the Workplace Training is to equip your employees with non-biased facts. Discover how menopause affects women at work, their fellow colleagues & the working environment.

Our 1-Day Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a fair and consistent disciplinary procedure in their workplace.

Our Dealing with Difficult People Training provides your team with communication skills to handle challenging situations, identify early warning signs & triggers, whilst creating more positive outcomes.