Name: Leading Effective Teams 1 Day Workshop in Gloucester
Price: 595 GBP
Availability: InStock

Gloucester

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Learning Objectives:

By the end of this course you will be able to: 

Identify, relate to, and put into practice the four characteristics of highly effective managers.
Plan, prioritize and delegate effectively.
Understand how to manage performance in such a way as to get the very best from your people.
Use a range of strategies for managing and developing a highly motivated and effective team.
Recognise the need for change in today’s business reality and be able to manage change.
Engaging and understanding others using a range of techniques.

Agenda:

Module One: Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can"t Do)
Create a Shared Vision
The More they Learn, the More Responsibility They Get
Case Study
Module One: Review Questions

Module Two: Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case Study
Module Two: Review Questions

Module Three: Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case Study
Module Three: Review Questions

Module Four: Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case Study
Module Four: Review Questions

Module Five: Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case Study
Module Five: Review Questions

Module Six: When an Employee Complains about their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case Study
Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case Study
Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Building Ownership
360 Degree Feedback
Case Study
Module Eight: Review Questions

Module Nine: When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case Study
Module Nine: Review Questions

Module Ten: Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What you Preach
Have an Open Door
Their Success is Your Success
Case Study
Module Ten: Review Questions

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Manager Management Skills

Mangates

Manager Management 1 Day Training in Gloucester

Manager Management 1 Day Training Gloucester

The sale ends 10 days before the event starts.

Early Bird Fee

The sale ends 5 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Gloucester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Gloucester

Boost Customer Satisfaction: Join us 1 Day Training in Gloucester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Gloucester














































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Gloucester

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change.

There are loads of books and training programs addressing organizational change. The different thing about this training program is that it focuses on personal reactions and emotions and what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition.

The goal of this one day program is to help you take responsibility for how you react and respond to change by giving you a set of tools and techniques of self-awareness and assessment to light up the curves and sometimes bumpy ride on your road to change.

Learning Objectives:

After completing this course, delegates will be able to: 
Clearly understand how it feels like during a change situation.
Understand and follow a six step process to help you take responsibility for how you react and respond to change.

Agenda:

Module One: Introduction to Change
The 5 key principles of change
Readiness for change – self assessment questionnaire
The change curve
The link between change and memory

Module Two: Loss & Doubt (Step 1&2)
Step 1 loss to safety
Choices model and the burning platform
Step 2 Doubt to reality
The six basic questions

Module Three: Discovery (Step 3&4)
Step 3 Discomfort to motivation
Self reframing
Step 4 Discovery to perspective
Force field analysis

Module Four:  Integration (Step 5&6)
Step 5 Recognizing the benefits of the change
Changes you survived - Activity
Step 6 Experiencing integration after the change
Change analogy – the flying trapeze

Target Audience:

Individuals at all levels who wish to learn and follow a logical process in order to deal effectively with personal change.

Change Management - Change Matters 1 Day Training in Gloucester

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

The Cybersecurity Overview course enables you to understand various terms in cyberspace, such as cyber risks, threats, vulnerabilities, risk management, and so on. It reviews the impact of several cybercrimes committed over the past few years citing relevant real life case studies and examples.

The course emphasizes the importance of cybersecurity and provides guidance to senior top management as well as employees on the steps to adopt cybersecurity for an organization. Along with understanding the cybersecurity lifecycle, the course identifies industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.

Course Outline:

CyberCrimes: Concept, Impact and Examples

Basic terminologies
Definition of cybercrimes
What is Crimeware?
Cybercrimes: Main actors and their motives
Why do cybercrimes occur?
When, and where, and how do cybercrimes occur?
Who are targeted by cybercrimes?
How do cybercrimes occur? Anatomy of cyberattacks
Elements involved in a typical cybercrime breach
Consequences of cybercrimes
Real life impacts of cybercrimes with case studies

Cybersecurity in focus

Cybersecurity definition
Benefits of Cybersecurity
CyberSecurity considerations for management
What the Board-of-Directors needs to ask and consider
Cybersecurity lifecycle
Cybersecurity frameworks
NIST Cybersecurity Framework (CSF)
ISO 27001 Cybersecurity Framework
ISO 27032 Cybersecurity Framework
COBIT 5
Cybersecurity best practices and tips for employers and employees
Cybersecurity vs. Cyber Resilience

Appendix A - Cybercrimes and Cybersecurity: Basic Terminologies
Learning Objectives:
Understand cyber risks, threats, vulnerabilities, and risk management.
Understand the impact of cybercrimes with relevant real life case studies/examples.
Understand what is cybersecurity and its relationship with IT Security.
Understand what boards of organizations need to ask and consider for adopting or strengthening cybersecurity in their organizations.
Understand the cybersecurity strategy lifecycle.
Identify industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.
Understand why cybersecurity is not enough today and the necessity of adopting cyber resilience.
Course Agenda:
Day 1
CyberCrimes - Concept, Impact, and Examples
Cybersecurity in focus
Target Audience:
Cybersecurity Overview course is related to the Cybersecurity Foundation course and 
is developed to help business leaders and IT professionals understand and plan 
the adoption of NIST CyberSecurity Framework. For example:

CEO, CIO, CISO and other top management executives
Relevant administrators and IT managers
All employees and individuals of an organization, especially those that are working in the cloud or cyberspace environment

Cyber Security Overview 1 Day Training in Gloucester

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers" job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Learning Objectives:

● Understand HR’s role as a vital contributor to your organization’s success

● Discover strategies to attract and retain top talent

● Examine best practices for managing performance and creating compensation, training and benefit systems that drive bottom-line results

● Identify and deal with potentially explosive issues with an eye to both legal requirements and the needs of your business

● Analyze HR issues and develop action plans you can implement in your organization

● See how HR and non-HR functions in every organization can create an effective, complementary work environment

Agenda:

Module One: A History of Human Resources
● A Brief History
● What is Human Resources Today?

Module Two: The Interview Process
● The General Format
● Types of Questions
● Do's and Don'ts

Module Three: Employee Orientation
● The Orientation Process
● The Role of Management and the Role of Human Resources
● Tips and Tricks

Module Four: Following Up with New Employees
● Daily Checklist for the First Week
● Following Up at the End of the Week
● Weeks and Months Later

Module Five: Workplace Safety
● Understanding Your Role and Responsibilities
● Understanding Local Rules
● Understanding Industry-Specific Rules

Module Six: Dealing with Harassment And Discrimination
● Defining Harassment
● Types of Workplace Discrimination
● A Manager's Responsibility
● An Employer's Responsibility

Module Seven: Workplace Violence
● Defining Violence
● A Manager's Responsibility
● An Employer's Responsibility

Module Eight: Managing Employee Performance
● Choosing the Time and Place For Feedback
● Types of Employee Appraisals
● Using the Feedback Sandwich
● Encouraging Growth and Development

Module Nine: Disciplining Employees
● Understanding Your Role
● Understanding Your Choices
● Having the Meeting
● Following Up

Module Ten: Terminating Employees
● Documenting Events
● Preparing for the Decision
● Making the Decision
● Communicating the Decision

Module Eleven: Wrapping Up
● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Human Resource Management Skills

Human Resource Management 1 Day Training in Gloucester

Certificate: Course Completion Certificate | Language: English

Duration: 2 Days | Credits: 16 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

In the competitive construction industry, the need for training is more vital than ever. Organizations that devote resources to professional development are more likely to see higher productivity and greater efficiency. On-the-job training can provide crucial knowledge to perform tasks at hand, but the best professionals constantly seek to learn about new techniques and technologies to improve their performance on-site and in the office.

Our Construction Project Manager Course (PMC) provides project managers the chance to sharpen the skills necessary to work more efficiently, increase productivity, and propel your construction business to the next level. PMC provides the ideal opportunity for project managers to gain crucial knowledge and leadership skills to stay competitive. This program will provide participants with skills they can immediately implement on the job and in the field. Everyone who goes through the program has something to gain over an intense week of workshops, assignments, and team-building activities.

PMC participants experience an interactive program that explores 15 critical areas of project management that seasoned project managers tackle on a daily basis. PMC provides participants with practical solutions to current industry challenges they can take back to immediately impact performance and improve project results.

Learning Objectives: 

Upon successful completion of this course, the learner will be able to:

● Identify the importance of pre-planning and its correlation with a company’s bottom line.
● Discuss the impact of low job site productivity on the project contractor, craftsperson, project owner, and designer.
● Discuss information required to evaluate and select subcontractor and vendor services and material and equipment purchases.
● Identify legal actions, or lack thereof, that can have far-reaching legal consequences for the project manager, their company, and many others.

Course Topics:

Day 1:

1.Project Planning
Importance of pre-planning.
Developing comprehensive project plans.
Correlation between planning and profitability.
Tools and techniques for effective planning.

2.Safety Management
Importance of safety in construction.
Developing and implementing safety plans.
OSHA regulations and compliance.
Risk assessment and mitigation.

3.Construction Productivity
Factors affecting job site productivity.
Techniques to improve productivity.
Measuring and tracking productivity.
Case studies of productivity improvements.

4.Subcontractor & Vendor Management
Evaluating and selecting subcontractors and vendors.
Contract negotiation and management.
Performance monitoring and quality control.
Building and maintaining strong relationships.

5.Critical Path Method (CPM) Scheduling
Basics of CPM scheduling.
Developing and maintaining project schedules.
Identifying and managing critical paths.
Tools and software for scheduling.

Day 2:

1.Claims Management
Types of claims in construction.
Preventing and managing claims.
Documentation and communication strategies.
Dispute resolution methods.

2.Legal Issues & Contract Clauses
Key legal concepts in construction.
Important contract clauses and their implications.
Managing legal risks and liabilities.
Case studies of legal issues in construction.

3.Cost Control
Budgeting and cost estimation.
Tracking and controlling project costs.
Analyzing cost performance.
Techniques for cost reduction.

4.Project Recordkeeping
Importance of accurate recordkeeping.
Types of project records and documentation.
Best practices for maintaining records.
Tools for efficient recordkeeping.

5.Communication
Importance of effective communication.
Strategies for improving communication.
Tools and technologies for communication.
Case studies of communication failures and successes.

6.Time Management
Techniques for effective time management.
Prioritizing tasks and managing deadlines.
Tools for time tracking and management.
Case studies of time management in construction.

7.Problem Solving & Decision Making
Techniques for problem-solving.
Decision-making frameworks.
Analyzing and evaluating options.
Case studies of problem-solving in construction.

8.Innovation
Importance of innovation in construction.
Identifying and implementing new technologies.
Encouraging a culture of innovation.
Case studies of successful innovation.

Conclusion: 

The PMC course aims to equip project managers with the skills and knowledge necessary to excel in the construction industry. By addressing the critical areas of project management, participants will leave the course with practical strategies and tools to enhance their performance and drive their projects to success.
Who Can Attend?
The Construction Project Manager (PMC) 2 Days Training course is designed for:

Project Managers: Experienced project managers looking to enhance their skills and stay updated with the latest industry practices and technologies.
Construction Managers: Individuals responsible for overseeing construction projects who want to improve their management techniques and project outcomes.
Site Supervisors: Supervisors and foremen seeking to gain a deeper understanding of project management principles and practices to better support project managers.
Engineers and Architects: Professionals involved in the planning, design, and execution of construction projects who want to enhance their project management knowledge and skills.
Construction Professionals: Anyone in the construction industry, including estimators, planners, and coordinators, aiming to improve their project management capabilities and advance their careers.
Business Owners and Executives: Owners and executives of construction companies who want to ensure their project managers and teams are well-equipped with the necessary skills to drive project success and business growth.
Aspiring Project Managers: Individuals aspiring to move into project management roles within the construction industry, seeking foundational knowledge and skills to prepare for the transition.
HR and Training Managers: Human resource and training managers responsible for the professional development of their company's construction management teams.
Prerequisites
While there are no strict prerequisites for attending the PMC course, having a basic understanding of construction processes and some experience in construction project management will be beneficial. Participants should come prepared to engage in interactive discussions and practical exercises that require critical thinking and problem-solving skills.
Benefits of Taking the Construction Project Manager (PMC) 2 Days Training Course In-House
1. Customization to Your Needs:
● The course can be tailored to address the specific challenges and requirements of your organization, ensuring the content is relevant and directly applicable to your projects and team dynamics.

2. Convenience and Flexibility:
● Conducting the training in-house eliminates the need for travel, saving time and reducing costs for your employees. It also allows for scheduling flexibility to fit the course around your team's availability.

3. Team Building and Collaboration:
● In-house training fosters a collaborative learning environment, encouraging team building and improved communication among your employees. It provides an opportunity for your team to work together on practical exercises and case studies, strengthening their ability to collaborate effectively on future projects.

4. Immediate Application:
● The skills and knowledge gained during the course can be immediately applied to your current projects, leading to quick improvements in productivity, efficiency, and project outcomes.

5. Cost-Effective:
● In-house training is often more cost-effective than sending multiple employees to external courses. You save on travel and accommodation expenses, and there are often discounts available for group bookings.

6. Consistent Training:
● Ensuring that all relevant team members receive the same high-quality training ensures consistency in the application of project management principles and practices across your organization.

7. Confidentiality:
● In-house training allows your team to discuss sensitive and proprietary information freely without concerns about confidentiality. This can lead to more open discussions and practical problem-solving sessions.

8. Enhanced Engagement:
● Training conducted in a familiar environment can increase engagement and participation. Employees may feel more comfortable and willing to engage in discussions, ask questions, and participate in activities.

9. Long-Term Benefits:
● Investing in in-house training demonstrates your commitment to employee development, which can boost morale, job satisfaction, and retention rates. Employees are more likely to stay with an organization that invests in their professional growth.

10. Direct Access to Trainers:
● Having trainers on-site allows for more personalized interaction, immediate feedback, and the opportunity to address specific concerns or questions that arise during the training.

11. Aligns with Organizational Goals:
● In-house training can be aligned with your organizational goals and strategies, ensuring that the skills and knowledge gained are directly contributing to your company's overall objectives.

12. Follow-Up Support:
● Trainers can offer follow-up support and coaching to ensure that the concepts and techniques learned during the course are successfully implemented in your organization.

13. Increased Productivity:
● With the entire team trained together, there is a reduced learning curve, leading to quicker implementation of new practices and increased productivity.

14. Industry-Relevant Case Studies:
● Trainers can incorporate industry-relevant case studies and examples specific to your organization, making the learning experience more relatable and impactful.

By choosing to conduct the PMC 2 Days Training course in-house, your organization can maximize the benefits of professional development, ensuring that your team is equipped with the essential skills and knowledge to excel in the competitive construction industry.

Construction Management

Project Manager

Construction Project Manager 2 Days Training in Gloucester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.
Course Contents:
Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.
Course Topics:
Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.
Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.
That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.
Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.
Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.
What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.
Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.
Dealing With Difficult Team Members – Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that ‘difficult’ behavior sometimes has its benefits.
Coaching – Using a simple method of coaching, including action plans.
Three Key Skills of Coaching – Looking at the skills required to be an effective coach.
Instant Results Coaching – Coaching in a hurry!
Can Do Coaching Practice – Putting the learning into practice
Course Feature:
By the end of this training you will be able to:
Explain the qualities of an effective leader
Benchmark themselves against those qualities and develop actions to improve
Explain the difference between leading and managing
Explain the value of sharing the business vision with the team
Develop team goals based on the business vision
Motivate their staff by understanding their drivers and developing actions to support them
Deal with difficult staff members
Challenge staff in a meaningful and effective way
Coach staff effectively using a simple process
Certification:
Once after the training you receive course completion certificate from Mangates.
Who can Attend?
Anybody who is interested in Learning Effective Skills to Lead a Team.

Leading Effective Teams 1 Day Training in Gloucester

Leading Effective Teams 1 Day Workshop in Gloucester

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

General Admission

<div style="color: rgb(88, 89, 91); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(88, 89, 91);"><div style="color: rgb(88, 89, 91); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(88, 89, 91);"><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Course Information</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Join us for a comprehensive refresher focusing on crucial Good Laboratory Practice (GLP) requirements, including an emphasis on data integrity, recent developments, and emerging trends gleaned from MHRA inspections.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;programme dives into specific domains such as risk assessment, OECD guidance on sponsor influence, and the advisory from OECD on QA. Additionally, delegates can benefit from a dedicated GLP clinic, facilitating discussions on understanding and upholding GLP compliance.</p><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Is this course for you?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is tailored for study directors, principal investigators, test facility management, and QA professionals seeking to refresh their knowledge and responsibilities within the GLP framework.</p></div><div style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);"><br fr-original-style="" style="box-sizing: border-box;"></h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Tutors</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutors will be comprised of (click the photos for biographies):</p><img src="https://www.therqa.com/assets/tutors/17_1tRNIjA.png" alt="Vanessa Grant" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h3 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Vanessa Grant</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-, -</p><img src="https://www.therqa.com/assets/tutors/17_R9DeUtb.png" alt="Tim Stiles" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h3 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Tim Stiles</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Consultant, Qualogy Ltd</p><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Programme</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note timings may be subject to alteration.</p><h3 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Day 1</h3><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">09:00</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Registration, Welcome and Introduction</h4><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">09:20</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Development of Good Laboratory Practice</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A reminder of the history of GLP, its current scope and application, with a synopsis of current UK, European and international standards.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">09:50</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Roles and Responsibilities of Study Director, Test Facility Management, Principal Investigator, Test Site Management, Study Staff and QA</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A reminder of the roles and responsibilities with regard to the GLP management and oversight of the Test Facility and the management and control of the study, as defined by GLP.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">10:30</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Break</h4><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">10:45</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Workshop 1</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Workshop 1 Roles and responsibilities</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">11:15</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Influence of Sponsors</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The published OECD Position Paper No. 21 regarding Possible Influence of Sponsors on conclusions of GLP Studies is reviewed and discussed.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">11:45</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Data Integrity</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The fundamentals of data integrity according to the OECD Guidance No. 22 on Data Integrity is discussed along with the responsibilities of Study Director, Test Facility Management, and study staff in ensuring the integrity of the GLP study data.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">12:30</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Lunch</h4><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">13:15</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Quality Assurance and GLP</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">OECD Advisory No. 23 (Revision of OECD No.4)- A walk through of the changes to the OECD Guidance on the role and activities of Quality Assurance</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">13:45</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Quality Improvement Tools and GLP</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The tools that might be considered for GLP and their role and operation when used in Test Facilities- OECD Position Paper No.24 published July 2022</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">14:15</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Workshop 2</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Workshop 2 Change control</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">14:30</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Risk Assessment</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How should we assess risk and how can we use the process to assist in evaluation audit findings?</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">15:00</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Break</h4><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">15:15</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Current hot topics in GLP</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explore the current issues in Industry and trends /types of Regulatory inspection findings</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">15:50</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">GLP Clinic</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An opportunity to discuss any other issues regarding understanding and maintaining GLP Compliance.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">16:30</h3><h4 style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);">Close of Course</h4><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div><div style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(0, 73, 144); box-sizing: border-box;" fr-original-style=" color: rgb(0, 73, 144);">Extra Information</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><div data-tabs-content="example-tabs" style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">Course Material</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note this course will run in UK timezone.</p><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">The advantages of this include:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ability for delegates to keep material on a mobile device</li><li fr-original-style="" style="box-sizing: border-box;">Ability to review material at any time pre and post course</li><li fr-original-style="" style="box-sizing: border-box;">Environmental benefits &ndash; less paper being used per course Access to an online course group to enhance networking.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will need a stable internet connection, a microphone and a webcam.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div><div style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">CPD Points</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">7 Points</p></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(88, 89, 91);">&nbsp;</span></p><div style="color: rgb(88, 89, 91); box-sizing: border-box;" fr-original-style=" color: rgb(88, 89, 91);"><h3 style="color: rgb(0, 164, 177); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 177);">Development Level</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn</p></div>

Course Information
Join us for a comprehensive refresher focusing on crucial Good Laboratory Practice (GLP) requirements, including an emphasis on data integrity, recent developments, and emerging trends gleaned from MHRA inspections.
The programme dives into specific domains such as risk assessment, OECD guidance on sponsor influence, and the advisory from OECD on QA. Additionally, delegates can benefit from a dedicated GLP clinic, facilitating discussions on understanding and upholding GLP compliance.
Is this course for you?
This course is tailored for study directors, principal investigators, test facility management, and QA professionals seeking to refresh their knowledge and responsibilities within the GLP framework.





Tutors
Tutors will be comprised of (click the photos for biographies):

Vanessa Grant
-, -

Tim Stiles
Consultant, Qualogy Ltd



Programme
Please note timings may be subject to alteration.


Day 1
09:00
Registration, Welcome and Introduction
09:20
Development of Good Laboratory Practice
A reminder of the history of GLP, its current scope and application, with a synopsis of current UK, European and international standards.
09:50
Roles and Responsibilities of Study Director, Test Facility Management, Principal Investigator, Test Site Management, Study Staff and QA
A reminder of the roles and responsibilities with regard to the GLP management and oversight of the Test Facility and the management and control of the study, as defined by GLP.
10:30
Break
10:45
Workshop 1
Workshop 1 Roles and responsibilities
11:15
Influence of Sponsors
The published OECD Position Paper No. 21 regarding Possible Influence of Sponsors on conclusions of GLP Studies is reviewed and discussed.
11:45
Data Integrity
The fundamentals of data integrity according to the OECD Guidance No. 22 on Data Integrity is discussed along with the responsibilities of Study Director, Test Facility Management, and study staff in ensuring the integrity of the GLP study data.
12:30
Lunch
13:15
Quality Assurance and GLP
OECD Advisory No. 23 (Revision of OECD No.4)- A walk through of the changes to the OECD Guidance on the role and activities of Quality Assurance
13:45
Quality Improvement Tools and GLP
The tools that might be considered for GLP and their role and operation when used in Test Facilities- OECD Position Paper No.24 published July 2022
14:15
Workshop 2
Workshop 2 Change control
14:30
Risk Assessment
How should we assess risk and how can we use the process to assist in evaluation audit findings?
15:00
Break
15:15
Current hot topics in GLP
Explore the current issues in Industry and trends /types of Regulatory inspection findings
15:50
GLP Clinic
An opportunity to discuss any other issues regarding understanding and maintaining GLP Compliance.
16:30
Close of Course



Extra Information


Course Material


This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
The advantages of this include:
Ability for delegates to keep material on a mobile device
Ability to review material at any time pre and post course
Environmental benefits – less paper being used per course Access to an online course group to enhance networking.

You will need a stable internet connection, a microphone and a webcam.


CPD Points
7 Points
 
Development Level
Learn

Research Quality Association

Good Laboratory Practice Refresher and Hot Topics

RQA Member

Non Member

Broxburn

<p id="isPasted" style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C01M05 - FD&amp;FA Maintenance principles - BS 5839-1<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">Learners will develop knowledge from the FD&amp;FA foundation module and/or industry experience and apply this to the maintenance of FD&amp;FA systems. The course explores the process of maintenance, the requirements of inspection &amp; servicing existing systems and how the maintainer may deal with non-conformities with the standard.</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">This is module 5 of 5 which can lead to an RQF L3 Award in the Requirements of FD&amp;FA Systems for non-domestic buildings BS 5839-1: 2017.</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should attend?</strong></p><p id="isPasted" style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><span id="isPasted" style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style="color: rgb(63, 77, 90);">Anyone involved in the delivery or checking of FD&amp;FA systems and those who have a responsibility for the maintenance of FD&amp;FA systems e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&amp;RS, building control, insurers). The course provides a continuation for maintainers who have completed C01 modules 1, 2 and 3 or have industry experience.</span>



</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></p><ul id="isPasted" style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 5839-1: 2017<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 2 &ndash; Design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 3 &ndash; False alarms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 6 &ndash; Maintenance</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Standby battery calculations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Service review (non-conformities)</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></span></div>

C01M05 - FD&FA Maintenance principles - BS 5839-1

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems. The course explores the process of maintenance, the requirements of inspection & servicing existing systems and how the maintainer may deal with non-conformities with the standard.
This is module 5 of 5 which can lead to an RQF L3 Award in the Requirements of FD&FA Systems for non-domestic buildings BS 5839-1: 2017.
Who should attend?
Anyone involved in the delivery or checking of FD&FA systems and those who have a responsibility for the maintenance of FD&FA systems e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&RS, building control, insurers). The course provides a continuation for maintainers who have completed C01 modules 1, 2 and 3 or have industry experience. 
Content
BS 5839-1: 2017
Section 2 – Design
Section 3 – False alarms
Section 6 – Maintenance
Standby battery calculations
Service review (non-conformities)
Assessment



Ember Compliance

Maintenance

Fire Alarm

Professional Development

Engineer

Continuous Professional Development (CPD)

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems. 

C01M05 - FD&FA Maintenance principles - BS 5839-1 (online)

Oldham

<div data-id="707b00e3" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(9, 13, 24);"><div data-id="1c97cfcc" data-element_type="widget" data-widget_type="woocommerce-product-content.default" style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(50, 74, 109);">The course will cover special procedures and the benefits of using IP and OP in your compliance.</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">We will look at the impact of the EU Union Customs Code (UCC) on the application, the requirement for duty guarantees and administrative processes involved in managing IP.</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">As well as reviewing the IP application form and the C99/ C&amp;E812 suspension returns, we will also look at what internal processes are required.</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select a date labelled &ldquo;BCC&rdquo; to ensure you are enrolled on the correct course.</strong></p></div></div><div data-id="60285c8" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" fr-original-style=" color: rgb(9, 13, 24);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The course will cover special procedures and the benefits of using IP and OP in your compliance.
We will look at the impact of the EU Union Customs Code (UCC) on the application, the requirement for duty guarantees and administrative processes involved in managing IP.
As well as reviewing the IP application form and the C99/ C&E812 suspension returns, we will also look at what internal processes are required.
Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select a date labelled “BCC” to ensure you are enrolled on the correct course.

Export Unlocked Limited

International Trade

British Chambers of Commerce (BCC)

Export Management

Customs

European Code for Navigation on Inland Waterwaysevni (CEVNI)

The course will cover special procedures and the benefits of using IP and OP in your compliance.

INWARDS & OUTWARD PROCESSING AND RETURNED GOODS RELIEF

This 2.5 hour interactive workshop explores how AI can enhance your training and assessment methods. We break down the basics, share useful tools and inspire you to incorporate AI into your work. 
Learning Outcomes:
Explore key AI concepts and how they apply to training and assessment.
Discover practical AI tools to enhance your teaching strategies.
Identify how you can integrate AI into your training and assessment to save time and engage learners.

Panda Education and Training Ltd

Train the Trainer (TTT)

Assessor Training

Introduction to AI for Trainers and Assessors

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Mental Health First Aid Refresher 4-hour training sessions</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can you remember ALGEE?&nbsp;</strong>Mental Health Action Plan.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). &nbsp;If it&#39;s time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Revisit the key areas from the full course. Keep up to date with the latest statistics and information.</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you are a Mental Health First Aider or MHFA Champion you have skills for life that support you and the people around you. &nbsp;Mental Health First Aid training can be kept up to date through this four hour MHFA Refresher course, which will empower you to: &nbsp;Update your knowledge of mental health and what influences it Update your awareness of current mental health supports available Practise applying the Mental Health First Aid Action Plan. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 20 people per course so that the instructor can keep people safe and supported, to get the most from their learning experience with us.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for those that have completed the MHFA England Mental Health First Aid or Champion course.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/faq-s/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">FAQs</span></a></u></p>

Mental Health First Aid Refresher 
4-hour training 
Can you remember ALGEE? Mental Health Action Plan.

Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.

Course outcomes
The MHFA Refresher course takes four hours to complete and will enable learners to: 
Keep their knowledge, awareness, and skills of mental health support current
Update their knowledge of mental health and what influences it
Practice applying the Mental Health First Aid action plan
Once you have completed your MHFA Refresher course, you will be certified for three years. You will also be invited to become or stay a member of MHFA England's Association of Mental Health First Aiders, making sure you have everything you need to feel confident when supporting others.


Completed a different mental health first aid course, you can still complete this refresher to maintain your MHFAider status
As part of the MHFA vision to improve the mental health of the nation, we are now able to accept other Level 3 qualifications from other providers as entry points for this course.
This includes:
FutureQuals Level 3 Award in Mental Health: Workplace First Aider FAA Level 3 Award in Supervising First Aid for Mental Health (RQF)
For more information, contact us 


Mindmaps Wellbeing

Mental Health Awareness

Mental Health First Aid

Approved Training Organisation (ATO)

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Wellbeing

Mental Resilience

Mental Health At Work

Mental Health Nurse

Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years).  If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.

MHFA England Refresher 

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong> ADULT FICTION, NON-FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Imogen Pelham</strong> has been at <a href="http://www.marjacq.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Marjacq</a> since 2015, and has worked as a literary agent for more than a decade. She represents literary fiction and some upmarket commercial fiction, as well as a wide range of non-fiction. Imogen&#39;s looking for fiction with a strong premise, a surprise twist, or sharp humour. Recent favourites include <em fr-original-style="" style="box-sizing: border-box;">Leave The World Behind</em> by Rumaan Alam, <em fr-original-style="" style="box-sizing: border-box;">Early Morning Riser</em> by Katherine Heiny, and <em fr-original-style="" style="box-sizing: border-box;">Sorrow &amp; Bliss</em> by Meg Mason. Her non-fiction list includes history, memoir, medicine and psychology. She is particularly interested in identity, the arts and investigative journalism.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Imogen would like you to submit a covering letter, 1 - 2 page synopsis and the first 10,000 words of your manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Imogen is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 9 September 2024</strong></p>

LOOKING FOR: ADULT FICTION, NON-FICTION

Imogen Pelham has been at Marjacq since 2015, and has worked as a literary agent for more than a decade. She represents literary fiction and some upmarket commercial fiction, as well as a wide range of non-fiction. Imogen's looking for fiction with a strong premise, a surprise twist, or sharp humour. Recent favourites include Leave The World Behind by Rumaan Alam, Early Morning Riser by Katherine Heiny, and Sorrow & Bliss by Meg Mason. Her non-fiction list includes history, memoir, medicine and psychology. She is particularly interested in identity, the arts and investigative journalism.

Imogen would like you to submit a covering letter, 1 - 2 page synopsis and the first 10,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Imogen is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Thursday 6th March 2025

I Am In Print

BOOKINGS CLOSED! 18th March Imogen Pelham #Agent121. Looking for: ADULT FICTION, NON-FICTION

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-slate-fragment="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;">One hour webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies. Learn about roadbooks, timecards, timing and penalties, plus route notes and pace notes and many more hints and tips to become a successful stage co-driver.</span>


</p>

One hour webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies. Learn about roadbooks, timecards, timing and penalties, plus route notes and pace notes and many more hints and tips to become a successful stage co-driver. 

Rally Navigation Training Services

Sports & Fitness

Rally training webinar for co-drivers looking to take the step up from single venue stage rallies or road rallying to multi-venue stage rallies.

Multi Venue Stage Rally Co-Driving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s </span><em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 Disciplines of Execution</em><sup style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">&reg;</sup>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">(4DX)</em> methodology provides the framework for <span style="caret-color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style="caret-color: rgb(16, 24, 32);">organisations</span>&nbsp;seeking to increase strategic execution by creating a culture of high performance.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><em fr-original-style="" style="box-sizing: border-box;">Discipline 1: Focus on the Wildly Important</em></span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">focus.</em>&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 2: Act on the Lead Measures</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">leverage</em>. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 3: Keep a Compelling Scoreboard</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">engagement</em>. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 4: Create a Cadence of Accountability</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">accountability</em>. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">The Noble Experience </span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery of the 4DX sessions</strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p>

Success = Value + People + Process

With innovation happening more than ever, the new agile project economy requires more and more people across organisations to manage projects successfully, leading to many of us quietly slipping into the role of the unofficial project manager!
The problem is very few people receive formal training on how to do it. Stakeholders, scope creep, limited training, and a lack of process all combine to raise the probability of project failure costing organisations time, money, and employee morale
Is it any wonder 65% of all projects fail* each year!
The good news is—unofficial project managers can build confidence to lead high-value projects and engage teams in a way that inspires them to volunteer their best efforts.



Source: *Nieto-Rodriguez, A. (2021). “The Project Economy Has Arrived.” Harvard Business Review; Nov/Dec 21.
Outcomes
Project Management for the Unofficial Project Manager™ combines best practices from agile and waterfall project management to equip learners with the mindset, skillset, and toolset to engage and inspire team members.
Success starts with the core agile principle of value—a project must deliver value to Noble! Once value is established, it is people who make projects successful through a consistent process.
Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success!

This course will help learners:
Build strong informal authority that inspires project teams to consistently volunteer their best efforts.
Utilise a consistent process to start and finish high-value projects on time and with quality.
Influence and engage others to define a clear project scope, including clear deliverables and risk strategies.
Model openness and agility to apply proactive change management and deliver high-value projects.
Project Management Framework
The Project Management Framework guides you through five distinct elements in the life of any project. Coupled with the foundational behaviours taught in the programme, this framework can help you deliver highly successful projects again and again.

Who Should Attend?
This programme is for anyone who finds themselves leading projects at work, regardless of whether or not their job title says, Project Manager!
It is NOT a deep dive into project management processes, nor is it a qualification based programme.
Whilst it would be helpful to either be involved in or to be leading a project, during the programme, this is clearly not essential. However, it is advisable that the participants have had some experience, whether as a project member or as the person who is leading the project (officially or not)!
Project Management Institute (PMI)
FranklinCovey is a member of the Project Management Institute (PMI) Authorised Training Partners (ATP) Programme and this course has been designed to satisfy the project management education requirement for PMI Certifications as well as Professional Development Education units (PDUs) needed by PMI credential holders.

Noble Foods

Project Management for the Unofficial Project Manager™

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An area that many small and new businesses struggle with is developing and defining their marketing approach. Creating a marketing strategy document is something every business owner should do before you start marketing your business. This document not only helps you discover your target market, your focus for messaging, and your strengths as a business, but it can become your ultimate marketing reference guide, keeping all your promotional material consistent, concise, and clear.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this 3-hour intensive webinar, we dive into the key areas of a marketing strategy document, breaking down its key sections, and equipping you with the knowledge and tools needed to go and craft your own!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">📅 Date: Tuesday 7th December&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">🕒&nbsp;Time: 10am - 1pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">📍 Venue: Online Webinar&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style='background: url("https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg"); display: inline-block; font-family: "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-weight: 400; line-height: 1; box-sizing: border-box; font-size: inherit; height: 1em; margin: -0.1em 0.1em 0.1em; min-height: 20px; min-width: 20px; vertical-align: middle; width: 1em;' fr-original-style="background: url(https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg);" fr-original-class="fr-emoticon fr-deletable fr-emoticon-img">&nbsp;</span> Cost: &pound;30PP</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this power-packed session, we will cover:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Marketing Strategy?</li><li fr-original-style="" style="box-sizing: border-box;">Market Analysis</li><li fr-original-style="" style="box-sizing: border-box;">SWOT Analysis</li><li fr-original-style="" style="box-sizing: border-box;">Identifying Target Audiences</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Competitor Landscape</li><li fr-original-style="" style="box-sizing: border-box;">Crafting Your Unique Value Proposition:</li><li fr-original-style="" style="box-sizing: border-box;">Defining Your Brand Identity</li><li fr-original-style="" style="box-sizing: border-box;">Creating Compelling Messaging</li><li fr-original-style="" style="box-sizing: border-box;">Choosing the Right Channels</li><li fr-original-style="" style="box-sizing: border-box;">Measuring Success with KPIs</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get ready for an immersive learning experience that will transform the way you approach marketing strategy!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Host:&nbsp;</strong><br fr-original-style="" style="box-sizing: border-box;">Stacey Pretty &ndash; Marketing Director, Let&rsquo;s Do Marketing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/786e17a8-3713-45f9-999e-c12da4ced6dd/original.jpeg" style="width: 219px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 219px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Stacey is the Marketing Director of Let&rsquo;s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn&#39;t just about campaigns; it&#39;s about building relationships and fostering an excellent customer experience.</p>

Are you ready to take the first steps in launching your community business? This workshop is tailored for start-ups looking to navigate the early stages with confidence.

We’ll cover the essentials, including legal structures, tax considerations, and the pros and cons of different approaches. You’ll also gain insights into securing grant funding and get an introduction to business planning to set a strong foundation for your venture.

Join us for this practical and informative session, designed to help you explore your options and make informed decisions as you begin your community business journey!
 
Event details:
📅 Date: Tuesday 18th March 2025
🕘 Time: 10 am - 12.30 pm Morning Session, then 1.30 pm - 3.30pm Afternoon Session
📌 Location: Online - Via Zoom 
💁‍♀️ For: This workshop is targeted towards businesses in the Voluntary, Community and Social Enterprise sectors in Herefordshire.






Let’s Do Business is undertaking this project in conjunction with Herefordshire Council and Talk Community to support organisations in the VCSE (Voluntary, Charity and Social Enterprise) sector in Herefordshire.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with Herefordshire Council who are funding this project.



Let’s Do Business Group

Charity

Are you ready to take the first steps in launching your community business? This workshop is tailored for start-ups looking to navigate the early stages with confidence.



We’ll cover the essentials, including legal structures, tax considerations, and the pros and cons of different approaches. You’ll also gain insights into securing grant funding and get an introduction to business planning to set a strong foundation for your venture.



Join us for this practical and informative session, designed to help you explore your options and make informed decisions as you begin your community business journey!

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