<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.</span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">If you want to improve your or&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">your employees&#39;&nbsp;</span>customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">See customer issues and complaints as an opportunity</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Having the right negotiation skills</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Dealing effectively with difficult customers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Dealing effectively with previous complainers</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully manage your customer issues</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Getting the best out of your customers&rsquo; feedback</span></li></ul><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u> 4 hours</p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
See customer issues and complaints as an opportunity
The keys to success to effective complaints handling
Having the right negotiation skills
Dealing effectively with difficult customers
Dealing effectively with previous complainers
Successfully manage your customer issues
Getting the best out of your customers’ feedback
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


Nottinghamshire

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE INFORMATION</strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The NPORS&nbsp;Shunter Vehicle&nbsp;course is for drivers who do not hold an HGV licence but are required to &#39;shunt&#39; vehicles etc. around on company premises. Shunter training allows these drivers to drive maximum weight articulated and rigged vehicles on-site only around the business premises.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will conduct a learner analysis to identify the duration of training required for those with limited or no experience, whereas experienced operators can attend a one day Experienced Worker Assessment (Test Only).</p><h2 fr-original-style="" style="box-sizing: border-box;">NPORS Shunter Vehicle (N243) Course Content</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To provide knowledge and understanding in the following areas:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for Shunter Vehicle use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the Shunter Vehicle for use and operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Attach and set trailers ready for operation</li><li fr-original-style="" style="box-sizing: border-box;">Environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Transport and uncouple Shunter Vehicle attachments</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good understanding of spoken and written English.</p></div>

COURSE INFORMATION
The NPORS Shunter Vehicle course is for drivers who do not hold an HGV licence but are required to 'shunt' vehicles etc. around on company premises. Shunter training allows these drivers to drive maximum weight articulated and rigged vehicles on-site only around the business premises.
We will conduct a learner analysis to identify the duration of training required for those with limited or no experience, whereas experienced operators can attend a one day Experienced Worker Assessment (Test Only).
NPORS Shunter Vehicle (N243) Course Content
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Be able to locate and identify the major components of the machine and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Identify and maintain PPE appropriate for Shunter Vehicle use
Conduct all necessary safety checks at the work area
Prepare the Shunter Vehicle for use and operate machinery safely and efficiently
Attach and set trailers ready for operation
Environmental considerations
Transport and uncouple Shunter Vehicle attachments
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application. 
Good understanding of spoken and written English.

Dynamic Training and Assessments Ltd

Construction

CSCS (Construction Skills Certification Scheme)

NPORS

NPORS Shunter Vehicle (N243)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course information Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;To provide knowledge and understanding in the following areas:&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"> Have a basic understanding of the industry, the dangers of working in the industry and their  responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;"> Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be  used&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Be able to identify the different types of pallet / stacker trucks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;"> Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative  requirements&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Start and stop the machine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Configure the machine for travel and maneuver it safely laden and unladen, in open and &nbsp;confined areas</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Conduct all necessary safety checks at the work area&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Maneuver the machine to the work area and correctly configure in readiness to carry out  lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Load and unload external transport safely&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp; Demonstrate knowledge and understanding of loading and unloading procedures for machine &nbsp;transportation&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;"> Carry out all end of shift and shut down procedures</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Entry Requirements&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For learners that require the &#39;HS&amp;E TESTED Logo&#39; displayed on their card they must have passed  the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English</p>

Course information Overview
 To provide knowledge and understanding in the following areas: 
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as an operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Be able to identify the different types of pallet / stacker trucks
Locate and identify the major components of the machine and explain their functions
Be able to locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the machine and safely move the machine off and stop it safely
Configure the machine for travel and maneuver it safely laden and unladen, in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks
Carry out lifting and load handling tasks
Lift and transfer loads accurately and safely at different locations
Load and unload external transport safely
Fit, adjust and or remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
 Entry Requirements 
For learners that require the 'HS&E TESTED Logo' displayed on their card they must have passed the CITB Operatives Health, Safety and Environment Test within the last 2 years. Good understanding of spoken and written English

NPORS Pallet - Stacker Truck (N008)

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE INFORMATION</strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To provide knowledge and understanding in the following areas:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Good understanding of spoken and written English.</p></div>

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Be able to locate and identify the major components of the machine and explain their functions
Be able to locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks
Carry out lifting and load handling tasks
Lift and transfer loads accurately and safely at different locations
Load and unload external transport safely
Fit, adjust and or remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Rough Terrain Lift Truck (N009) 

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE INFORMATION</strong></p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To provide knowledge and understanding in the following areas:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good understanding of spoken and written English.</p></div>

COURSE INFORMATION
To provide knowledge and understanding in the following areas:
Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator
Have a working knowledge of the manufacturer’s handbook for the particular machine to be used
Be able to locate and identify the major components of the machine and explain their functions
Be able to locate and identify steering, driving and braking controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Safely mount and dismount the machine
Start and stop the engine and safely move the machine off and stop it safely
Configure the machine for travel and maneuver it safely laden and unladen, in open and confined areas
Conduct all necessary safety checks at the work area
Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks
Carry out lifting and load handling tasks
Lift and transfer loads accurately and safely at different locations
Load and unload external transport safely
Fit, adjust and or remove attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
Please note, that in all cases, operators are required to supply proof to support their application. They have to have passed the CITB health, safety & environmental touch screen test within two years prior to their application.
Good understanding of spoken and written English.

NPORS Side Loader (N006)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Candidates will be able to:</p><ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Select suitable type of piling rig relative to the work being undertaken</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for piling rig use</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the piling rig for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Good understanding of spoken and written English.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Novice course &ndash; 10 Days depending on experience</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Experienced worker tests &ndash; 1 day theory and practical assessment</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications</p>

Overview
This course is aimed at candidates that require the knowledge and practical skills to operator Piling rigs to form and construct piles.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Select suitable type of piling rig relative to the work being undertaken
Identify and maintain PPE appropriate for piling rig use
Prepare the piling rig for use
Conduct all necessary safety checks at the work area
Operate machinery safely and efficiently
Understand environmental considerations
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending on experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Piling Rig (N221)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Candidates will be able to:</p><ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for dozer use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the dozer for use, operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Attach and set trailed, mounted attachments ready for work</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Storage and transport of implements and attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Good understanding of spoken and written English.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Novice course &ndash; 10 Days depending upon experience</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Experienced worker tests &ndash; 1 day theory and practical assessment</p><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong></h2></div><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications</p>

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate dozers safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Identify and maintain PPE appropriate for dozer use
Conduct all necessary safety checks at the work area
Prepare the dozer for use, operate machinery safely and efficiently
Attach and set trailed, mounted attachments ready for work
Understand environmental considerations
Storage and transport of implements and attachments
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Dozer (N215)

Loughborough

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			<p>The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
			<div><i></i> 2 Hours</div>
			<div><i></i>  £378.00 incl. VAT</div>
			
			
		</div>
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><p>When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly, can threaten to create major disruption within the team or with clients. The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><strong>Outcomes: </strong></p>
<ul>
<li>List the possible causes of conflict in the workplace</li>
<li>State the five potential approaches to resolving conflict, and identify the optimum option</li>
<li>Outline how to avoid the 'ostrich position'</li>
<li>Describe the role that Emotional Intelligence plays in ensuring a positive outcome</li>
</ul>
<p><strong>Content:</strong></p>
<ul>
<li>The Causes of Conflict</li>
<li>The Conflict Thermometer</li>
<li>Transactional Analysis - Behaviour breeds Behaviour</li>
<li>Assuming the Ostrich Position</li>
<li>Seven steps to conflict conversations</li>
<li>The Thomas Kilman Model</li>
<li>Emotional Intelligence</li>
</ul>
<p><strong>Modules:</strong></p>
<p><strong>The causes of conflict</strong></p>
<ul>
<li>Defining 'conflict' - is it always bad?</li>
<li>What causes conflict in the workplace</li>
<li>The conflict thermometer - addressing issues before over-reaction!</li>
</ul>
<p><strong>Transactional Analysis</strong></p>
<ul>
<li>Eric Byrne's model - the 3 main and 4 sub elements</li>
<li>The Betaris Box - behaviour breeds behaviour and understanding out role</li>
</ul>
<p><strong>Assuming the ostrich position</strong></p>
<ul>
<li>Why do we put it off</li>
<li>Planning the conversation</li>
<li>Dealing with difficulty</li>
</ul>
<p><strong>Our own approach to managing conflict</strong></p>
<ul>
<li>The seven steps to conflict conversations (based on Stephen Covey's '7 habits')</li>
<li>The Thomas Kilman conflict model - how you behave in conflict situations</li>
</ul>
<p><strong>Emotional Intelligence</strong></p>
<ul>
<li>The five competencies</li>
<li>Emotional Hijack</li>
<li>Managing personal stressors</li>
</ul>
<p></p>

The ability to effectively manage conflict is a core competency in the 21st-century workplace.
2 Hours £378.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly, can threaten to create major disruption within the team or with clients. The ability to effectively manage conflict is a core competency in the 21st-century workplace.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT

Modules/Lessons

Outcomes: 
List the possible causes of conflict in the workplace
State the five potential approaches to resolving conflict, and identify the optimum option
Outline how to avoid the 'ostrich position'
Describe the role that Emotional Intelligence plays in ensuring a positive outcome
Content:
The Causes of Conflict
The Conflict Thermometer
Transactional Analysis - Behaviour breeds Behaviour
Assuming the Ostrich Position
Seven steps to conflict conversations
The Thomas Kilman Model
Emotional Intelligence
Modules:
The causes of conflict
Defining 'conflict' - is it always bad?
What causes conflict in the workplace
The conflict thermometer - addressing issues before over-reaction!
Transactional Analysis
Eric Byrne's model - the 3 main and 4 sub elements
The Betaris Box - behaviour breeds behaviour and understanding out role
Assuming the ostrich position
Why do we put it off
Planning the conversation
Dealing with difficulty
Our own approach to managing conflict
The seven steps to conflict conversations (based on Stephen Covey's '7 habits')
The Thomas Kilman conflict model - how you behave in conflict situations
Emotional Intelligence
The five competencies
Emotional Hijack
Managing personal stressors


Mpi Learning - Professional Learning And Development Provider

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict

General Admission

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">This course is aimed at candidates that require the knowledge and practical skills to operate horizontal directional drilling rigs in the workplace safely and efficiently.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Candidates will be able to:</p><ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Select suitable type of horizontal directional drilling rig relative to the work being undertaken</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for horizontal directional drilling rig use</li><li fr-original-style="" style="box-sizing: border-box;">Prepare the horizontal directional drilling rig for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Good understanding of spoken and written English.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Novice course &ndash; 5 Days</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Experienced Worker Tests &ndash; 1 day theory and practical assessment</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications</p>

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate horizontal directional drilling rigs in the workplace safely and efficiently.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Select suitable type of horizontal directional drilling rig relative to the work being undertaken
Identify and maintain PPE appropriate for horizontal directional drilling rig use
Prepare the horizontal directional drilling rig for use
Conduct all necessary safety checks at the work area
Operate machinery safely and efficiently
Understand environmental considerations
Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 5 Days
Experienced Worker Tests – 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Horizontal Directional Drilling Rig (N130)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">This course is aimed at candidates that require the knowledge and practical skills to operate 180&deg; excavators to excavate and load materials.</p><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Candidates will be able to:</p><ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Understand the industry, the dangers of working in the industry and their responsibilities as an operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify key controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify and maintain PPE appropriate for excavator 180&deg; use</li><li fr-original-style="" style="box-sizing: border-box;">Prepare excavator 180&deg; for use</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Operate machinery safely and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Understand environmental considerations</li><li fr-original-style="" style="box-sizing: border-box;">Store and transport excavator 180&deg; attachments</li><li fr-original-style="" style="box-sizing: border-box;">Explain loading/unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Entry Requirements</strong></h2><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Good understanding of spoken and written English.</p><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong></h2></div><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Novice course &ndash; 10 Days depending upon experience</p><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Experienced worker tests- 1 day theory and practical assessment</p><div style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong></h2></div><p style="color: rgb(38, 49, 62); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications</p>

Overview
This course is aimed at candidates that require the knowledge and practical skills to operate 180° excavators to excavate and load materials.
Course Content
Candidates will be able to:
Understand the industry, the dangers of working in the industry and their responsibilities as an operator
Understand the manufacturer’s handbook for the particular machine to be used
Locate and identify the major components of the machine and explain their functions
Locate and identify key controls and explain their functions
Conduct all pre-operational checks in accordance with manufacturer’s and legislative requirements
Identify and maintain PPE appropriate for excavator 180° use
Prepare excavator 180° for use
Conduct all necessary safety checks at the work area
Operate machinery safely and efficiently
Understand environmental considerations
Store and transport excavator 180° attachments
Explain loading/unloading procedures for machine transportation
Carry out all end of shift and shut down procedures
Entry Requirements
NPORS CSCS – Candidates must have achieved the relevant CITB Health, Safety & Environment (HS&E) touch-screen-test within 2 years.
Good understanding of spoken and written English.
Duration
Novice course – 10 Days depending upon experience
Experienced worker tests- 1 day theory and practical assessment
Location
Customer Site (Training & Testing) – Site must adhere to NPORS specifications

NPORS Excavator 180 (N201)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for people who use PowerPoint for their business communication needs.</p>Overview<p>To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders.</p><p>This course is intended for those who wish to take advantage of the application for high quality business presentations and reports.</p></div><div id="course-pills-2"><h4>Presentations</h4><ul><li>Create Attractive Presentations from Existing PowerPoint Templates</li><li>Creating Presentations Quickly using Outline to build a Structure</li><li>Incorporating and reusing slides from other presentations into your own</li></ul><h4>Templates and Customization</h4><ul><li>Using Slide Layouts</li><li>Using the Slide Master</li><li>Creating Custom Slide Layout</li></ul><h4>Working with Charts and Tables</h4><ul><li>Create and Modify Tables</li><li>Create Charts and Graphs</li><li>Copying Charts into PowerPoint</li><li>Link Vs Embed</li></ul><h4>Add Visual Elements to a Presentation</h4><ul><li>Create and Modify Shapes </li><li>Add Images </li><li>Create SmartArt to Make Easily Modifiable graphics </li><li>Use SmartArt to Give Dull Text a More Visual Appeal</li></ul><h4>Working with Media and Animation</h4><ul><li>Add Audio to A Presentation</li><li>Add Video to A Presentation</li><li>Add and Customize Animations</li><li>Add and Customize Transitions</li></ul><h4>Preparing to Present</h4><ul><li>Add Notes to A Presentation</li><li>Presenter View And Slide Show Controls</li><li>Create A Custom Slide Show </li><li>Saving and Sharing the Presentation </li><li>Printing Options and Handouts</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Microsoft PowerPoint for the Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Microsoft PowerPoint for the Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Duration
1 Days
6 CPD hours
This course is intended for
This course is intended for people who use PowerPoint for their business communication needs.
Overview
To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders.
This course is intended for those who wish to take advantage of the application for high quality business presentations and reports.
Presentations
Create Attractive Presentations from Existing PowerPoint Templates
Creating Presentations Quickly using Outline to build a Structure
Incorporating and reusing slides from other presentations into your own
Templates and Customization
Using Slide Layouts
Using the Slide Master
Creating Custom Slide Layout
Working with Charts and Tables
Create and Modify Tables
Create Charts and Graphs
Copying Charts into PowerPoint
Link Vs Embed
Add Visual Elements to a Presentation
Create and Modify Shapes
Add Images
Create SmartArt to Make Easily Modifiable graphics
Use SmartArt to Give Dull Text a More Visual Appeal
Working with Media and Animation
Add Audio to A Presentation
Add Video to A Presentation
Add and Customize Animations
Add and Customize Transitions
Preparing to Present
Add Notes to A Presentation
Presenter View And Slide Show Controls
Create A Custom Slide Show
Saving and Sharing the Presentation
Printing Options and Handouts
Additional course details:
Nexus Humans Microsoft PowerPoint for the Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Microsoft PowerPoint for the Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


Nexus Human

Executive Presentation

Office Skills & Productivity

Microsoft Power Platform

Professional Skills Course (PSC)

Microsoft Powerpoint

Presentation Skills

Microsoft PowerPoint for the Business User

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Being flexible is the key to building effective and productive relationships.&nbsp; Adapting your style to connect with the style of your customer will lead to greater rapport.&nbsp; With rapport you can begin to influence your customer.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Building Influence &amp; Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will your team benefit from this workshop? They will:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand individual strengths and potential development needs in this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Explore effective sales and influencing techniques for different audiences</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Optimise communication with stakeholders</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Consider how body language as well as written and verbal communication styles can influence this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand different clients&#39; drivers and blockers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Learn ways to practically apply these concepts to current situations and clients</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have worked with thousands of teams and individuals, which statement best describes your team:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Inexperienced</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Want to develop pitching &amp; presenting skills</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Not hitting targets</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Looking to improve results</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would benefit from sales skills development</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Influencing others regularly</li></ul><p id="isPasted" style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;">Take advantage of our add-on offers at the checkout and enhance your experience on this workshop.&nbsp; Buy a set of <a href="https://colour-energies.com/colour-energies-building-blocks/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Building Blocks</a> and/or a <a href="https://colour-energies.com/colour-energies-card-game/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Card Game</a> and see how easily you can embed the colour energies in your team.</p><p id="isPasted" style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://colour-energies.com/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Get in touch</a></p>

The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.
Being flexible is the key to building effective and productive relationships. Adapting your style to connect with the style of your customer will lead to greater rapport. With rapport you can begin to influence your customer.
This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.
Our Building Influence & Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.
How will your team benefit from this workshop? They will:
✔ Understand individual strengths and potential development needs in this area
✔ Explore effective sales and influencing techniques for different audiences
✔ Optimise communication with stakeholders
✔ Consider how body language as well as written and verbal communication styles can influence this area
✔ Understand different clients' drivers and blockers
✔ Learn ways to practically apply these concepts to current situations and clients
We have worked with thousands of teams and individuals, which statement best describes your team:
Inexperienced
Want to develop pitching & presenting skills
Not hitting targets
Looking to improve results
Would benefit from sales skills development
Influencing others regularly
Take advantage of our add-on offers at the checkout and enhance your experience on this workshop. Buy a set of Colour Energies Building Blocks and/or a Colour Energies Card Game and see how easily you can embed the colour energies in your team.
Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.
Get in touch

colour-energies.com

Disc

Team Building

Professional Selling Skills (PSS)

Business Leadership

Relationship Building

Insights

Influence Skills

Insights Discovery

Communication Skills

The four colour energies will give you the insights to transform your teams ability to influence customers and tailor their approach to different customers preferences.  By building deep rapport and creating trust your customers will strengthen their bond with your organisation.  Watch as your sales and profits exceed your expectations.

The 4 Colour Energies - Building Influence & Selling Skills

Book by the 10th October for 20% discount

Early Bird Offer

Buy a place and get a second place for 50% discount

Buy One place get a second half price

Broxburn

<p id="isPasted" style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C20M03 - Access Control Principles</strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course content<br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">Learners will be introduced to the design, installation, commissioning, and maintenance of Access Control systems. This CPD provides a foundation knowledge of Access Control in relation to the requirements of NCP 109 (NSI) and SS2002 (SSAIB) Third Party Certification Bodies codes of practice, associated standards, and the various legal frameworks within the UK.</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who should attend?</strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">All those involved in the specifying, design, installation, commissioning, and maintenance of Access Control Systems including specifiers, property managers, consultants, FM providers, security consultants, security installers.</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course content</strong></p><ul style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enquiry</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risk Assessment<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Operational Requirements</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Initial Design</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Quote</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Order</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System Design Specification</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Commissioning</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Handover</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Maintenance</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment</li></ul><p id="isPasted" style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p>

C20M03 - Access Control Principles
Course content

Learners will be introduced to the design, installation, commissioning, and maintenance of Access Control systems. This CPD provides a foundation knowledge of Access Control in relation to the requirements of NCP 109 (NSI) and SS2002 (SSAIB) Third-Party Certification Bodies codes of practice, associated standards, and the various legal frameworks within the UK.
Who should attend?
All those involved in the specifying, design, installation, commissioning, and maintenance of Access Control Systems including specifiers, property managers, consultants, FM providers, security consultants, and security installers.
Course content
Enquiry
Risk Assessment
Operational Requirements
Initial Design
Quote
Order
System Design Specification
Installation
Commissioning
Handover
Maintenance
Assessment



Ember Compliance

Professional Development

Engineer

Continuous Professional Development (CPD)

Learners will be introduced to the design, installation, commissioning, and maintenance of Access Control systems. 

C20M03 - Access control systems - Principles (online)

London

<article>
<div>
<h5>Learn SQL Course, 1-Day</h5>
</div>
<div></div>
<p>  						 
	</p><div>
	<ul>
		<p>
		<b>SQL Queries Course, 1-Day. </b>Basic SQL syntax. 
		<br />Most attendees are in-work IT Professional.
		<br />Private individuals are also very welcome. 
		<br />Evening courses also running.
		<br /><b>Our Style: </b>Hands-on, Practical  
		<br /><b>Location:  </b>Online, Instructor-led  
		<br /><b>Download:  </b>anaconda.com
		<br /><b>Duration:  </b>6 weeks, 1 evening per week, 6pm - 8pm
		<br /><b>Times: </b>arrange a time for your time zone
	    </p>
	</ul>	

<p></p>
</div></article>

<div>
	  <div>
		 <h5>Learn SQL Course, 1-Day</h5>
	  </div>
	  <div></div>
	  <p> With SQL Queries, you could learn SQL in a day, and master the basics of SQL, get interesting, insightful and essential business intelligence from data by using SQL queries on this SQL Course London, UK. 
	  <br />Queries are made easy and simple, saving hours of online training.
 
		<br />This 1 Day course is packed with power query techniques.

<br /><br />This SQL Introduction Course is hands-on, practical with many excellent query examples.
<br /><br />This course is Platform Independent.
<br /><br />This SQL course is hands-on and practical, to give you in-depth, practical experience of the topics covered.
<br /><br />Ask your SQL questions in small, friendly classroom SQL Course. 
<br /><br />Online, Instructor-led, Interactive, full screen sharing.

	  </p>
	<div>
	<h5> Learn SQL Relational Database Concepts:</h5>
	</div>
	<div></div>
	<div> 
					<p>  <strong>Database:</strong>  
					<br />What is a Relational Database?
<br />Tables, Rows and Columns
<br />Indexes, Primary Keys and Foreign Keys
<br />Data Types  
					</p> 
			 
				 
			</div>
	<div>
	<h5>Learn SQL Essentials:</h5>
	</div> <div></div>
	<div> 
				<p> <strong>Basics.</strong>
					<br />SQL Language Essentials:
<br />The SQL Select Statement, the Where Clause, SQL Order By Clause, Working with Null Values
<br />SQL Arithmetic Operations, Expression Queries
<br />SQL Column Aliases
<br />Limit/Top, Distinct

				 
				</p>
			</div>
	<div>
	<h5>Summarizing and Grouping Data:</h5>
	</div> <div></div>
	<div> 
				<p>  <strong>Group by</strong>
				<br />
Aggregate Functions (Sum, Avg, Count, Max, Min)
<br />The Group By Clause
<br />The Having Clause
				 
				</p>
			</div>
	<div>
	<h5>Querying Multiple Tables:</h5>
	</div> <div></div>
	<div>
				<p>   <strong>Joins</strong>
					<br />
Joining Tables
<br />Inner Joins, Outer Joins, Self Joins, Full Joins, 
<br />Cross Joins
<br />Alternative Join Syntax
				</p>
			</div>

	 
	
	 
	<div>
	<h5>Basic Subqueries</h5>
	</div> 
	<div></div>
	<div>	 
		<p> <strong>Sub-queries</strong>
			<br />Basics of CTE tables
			<br />SQL subqueries 
			<br />Using subqueries in the from clause
			<br />Using subqueries in the where clause
			<br />Using subqueries in the select clause
			<br />Using subqueries in the having clause 
			
		</p>
	</div>
	<div>
	<h5>Combine Queries</h5>
	</div> 
	<div></div>
	<div>	 
		<p> <strong>Combine Queries</strong>
			<br />The Union Operator
			<br /> Intersect and Minus Operators
			<br /> Simulating combine Intersect and Minus queries by using sub-queries
					   

			 

		</p>
	</div>
	  
</div>
 

<div>   

	   <div id="cincluded">
		  <div>
			 <h5>What is included</h5>
		  </div>

		  <article>
		  <div>
			 <ul>
				<li>PCWorkshops Course Certificate on completion  </li>
									   
				<li>SQL Course Notes</li>
				<li>SQL Code Examples</li>
				<li>Practical SQL Course exercises and Code Samples</li>
				<li>After the course: 1-Hour personalised online revision session</li>
			 </ul>
		  </div>
		  </article>
	   </div>
				    
<div>
	                  <div>
	                     <h5 id="cincluded2">Book the SQL Course</h5>
	                  </div>
 
	 
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</div>
				   <div id="caboutus">
	                  <div>
	                     <h5>About us</h5>
	                  </div> 
	                  	<article>
					    <div>
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					    		<div>
					    			
					    			<h5>Our experienced trainers are award winners. </h5> 
					    			<ul>
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											More about us
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					    </div>
					    </article>						
	               </div>
				   
				   
	        </div>

Learn SQL Course, 1-Day
This SQL course is platform independent.
SQL Queries Course, 1-Day. Basic SQL syntax.  This course is good for any database, covering standard SQL. Most attendees are in-work IT Professional. 
Private individuals are also very welcome. 
Evening courses also running. 

Details
Our Style: Hands-on, Practical 
Location: Online, Instructor-led 
Download: anaconda.com 
Duration: 6 weeks, 1 evening per week, 6pm - 8pm 
Times: arrange a time for your time zone 
Join us on your booked dates on https://meet.goto.com/910697125
Learn SQL Course, 1-Day Online Instructor-led
With SQL Queries, you could learn SQL in a day, and master the basics of SQL, and get interesting, insightful, and essential business intelligence from data by using SQL queries on this SQL Course in London, UK. 
Queries are made easy and simple, saving hours of online training. 
This 1 Day course is packed with power query techniques. 

This SQL Introduction Course is hands-on, practical with many excellent query examples.
This SQL course is hands-on and practical to give you in-depth, practical experience of the topics covered.
Ask your SQL questions in a small, friendly classroom SQL course. 

Learn SQL. Relational Database Concepts:
 Database: 
What is a Relational Database?

Tables, Rows and Columns

Indexes, Primary Keys and Foreign Keys

Data Types 
Learn SQL Essentials:
 Basics. 
SQL Language Essentials:

The SQL Select Statement, the Where Clause, SQL Order By Clause, Working with Null Values

SQL Arithmetic Operations, Expression Queries

SQL Column Aliases

Limit/Top, Distinct 
Summarizing and Grouping Data:
 Group by 

Aggregate Functions (Sum, Avg, Count, Max, Min)

The Group By Clause

The Having Clause 
Querying Multiple Tables:
 Joins 

Joining Tables

Inner Joins, Outer Joins, Self Joins, Full Joins, 
Cross Joins

Alternative Join Syntax 
Basic Subqueries
 Sub-queries 
Basics of CTE tables 
SQL subqueries 
Using subqueries in the from clause 
Using subqueries in the where clause 
Using subqueries in the select clause 
Using subqueries in the having clause 
 
 Combine Queries 
The Union Operator 
 Intersect and Minus Operators 
 Simulating combined Intersect and Minus queries by using sub-queries 

What is included
PCWorkshops Course Certificate on completion
SQL Course Notes
SQL Code Examples
Practical SQL Course exercises and Code Samples
After the course: 1-Hour personalised online revision session
  



PCWorkshops

Online Course Creation

Database Programming

IT Skills

Data Skills

SQL Queries Course, 1-Day. Basic SQL syntax.  This course is good for any database, covering standard SQL. Most attendees are in-work IT Professional. 
Private individuals are also very welcome. 

Learn SQL Basics, 1-day Course, Online Instructor-Led

General admission

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.
Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

<article id="cincluded">
					<div>
						<h5>SQL Advanced Course Summary.</h5>
					</div>
					<div></div>
					<p>
						
						<br />Practical SQL Advanced Intensive Course
						, exploring the advanced and less commonly used SQL Statements and techniques.
						<br />We also learn Data Definition Language and Data Manipulation Language statements, 
						<br />as well as course automation of queries using T-SQL.
						<br />Hands-on, Practical SQL Advanced Course. 
						<br />PCWorkshops SQL Advanced Course Certificate.
						<br />Max 4 people per course, we keep it personalised. 
						
				  	</p>
	    		</article>

<div id="#">
							<div>
								<h5>Where is the SQL Advanced Course?</h5>
							</div>
							<article>
								<div>
								<ul>  
									 <li><b>Online: </b>Instructor-led.</li>
									 <li><b>Classroom: </b>Request per email.</li> 
								</ul>
								</div>
							</article>
						</div>
						
					   	<div id="#">
							<div>
								<h5>SQL Advanced Course Materials</h5>
							</div>
							<article>
								<div>
								<ul>  
									 <li><b>SQL Coding Examples </b>   </li>
									 <li><b>Manuals and Notes: </b>In-depth reference materials </li>
									 <li><b>Exercises:</b> Practical exercises  </li> 
								</ul>
								</div>
							</article>
						</div>
						 
						
						<div id="#">
							<div>
								<h5>Payment for SQL Course Advanced </h5>
							</div>
							<article>
								<div>
								<ul>
									<li>→  £600, Follow the booking link </li>	 
									<li>Arrange for installments</li>
								</ul>
								</div>
							</article>
						</div>
						
						<div id="#">
							<div>
								<h5>Included with SQL Advanced Course:</h5>
							</div>
							<article>
								<div>
								<ul>
									<li>SQL Advanced Course Certificate on completion.
									</li><li>SQL Advanced Course Manual.
									</li><li>Practical SQL Advanced Course exercises
									</li><li>SQL Code Samples.
									</li><li>After the course, 1 free session for questions.
									</li><li>Max group size, online and in classroom, on this SQL Advanced Course is 4.</li>
								</ul>
								</div>
							</article>
						</div>
						

			   	<div id="cdetails">
					<div>
						<h5>SQL Course Advanced Topics</h5>
					</div>
					<article>
						<div>
							<h5>SQL ADVANCED COURSE TOPICS</h5>
						</div>
						<div></div>
						<div>
					 	<ul>
					    	<li>Database Concepts Revision:
								<br />What is a database, Tables, rows and columns, Indexes, primary keys, foreign keys,

								</li><li>SQL Sub-queries:

								<br />·Sub-queries in the WHERE, SELECT, From or Having clauses
								<br />·Using SOME, ALL, ANY and IN clauses in the Where Clause <br />·Self-contained sub-queries
								<br />·Correlated sub-queries
								<br />·Sub-queries with the EXISTS predicate

								</li><li>Derived Tables and CTEs:
								<br />·Using SQL derived tables
								<br />·SQL Common Table Expressions (CTEs)
								<br />·Recursive CTEs

								</li><li>Views:
								<br />Create, alter and drop Views, Indexes

								</li><li>SQL Stored Procedure Basics:
								<br />·Stored Procedure Principles
								<br />·Creating stored procedures
								<br />·Executing stored procedures
								<br />·System stored procedures

								</li><li>Variables:
								<br />·Declaring variables
								<br />·SET versus SELECT
								<br />Parameters and Return Values
								<br />·Passing parameters
								<br />·Default values and WHERE clauses
								<br />·Output parameters
								<br />·Using RETURN
								<br />·Testing Conditions
								<br />·The IF/ELSE statement
								<br />·CASE
								<br />·CHOOSE

								</li><li>Looping:
								<br />·Syntax of SQL WHILE
								<br />·Breaking out of a loop
								<br />·Basic transactions
								<br />·Beginning a transaction
								<br />·Committing/rolling back
								<br />·Deleting and updating
								<br />·Using DELETE and UPDATE
								<br />·Sys.Objects
								<br />·Dropping objects

								</li><li>User defined Functions:
								<br />Table Valued Functions
								<br />·In-line table-valued functions
								<br />·Multi- Statement table-valued functions
								<br />·Limitations of user-defined functions
								<br />Scalar Functions
								<br />·What are scalar functions?
								<br />·Some examples
								<br />·Disadvantages of scalar functions
								<br />·Three advantages

								</li><li>Cursors:
								<br />·Syntax of fetching rows
								<br />·When to use (and when not to)

								</li><li>Triggers:
								<br />·Create or replace triggers

								</li><li>Creating Tables in SQL:

								<br />·Create, alter and drop Tables
								<br />·Inserting values, single rows and multiple rows using queries
								</li><li>Constraints:
								<br />·Not Null, Unique,Default,Check,Primary Key,Foreign Key,Identity / Auto-increments

								</li><li>Sequencing
								</li><li>Indexes

								</li><li>SQL Temporary Tables and Table Variables:
								<br />·Create and use SQL temporary tables
								<br />·Create and use SQL table variables
								<br />·SQL Tables vs. Table Variables

								</li><li>Error-Handling:
								<br />·SQL TRY/CATCH
								<br />·SQL System error functions
								<br />·Customizing SQL error messages
								<br />·@@ error function

								</li><li>Debugging:
								<br />·The SQL Server debugger, Debugging (breakpoints, etc.)
							
							 
							
							</li>
						</ul>
						</div>
					</article>
				</div>

		<div> 
						 

						
				     
	                  <div></div>
 		</div>
	                
				     
				   <div id="booking">
	                  <div>
	                     <h5>BOOK THE SQL Course Advanced COURSE</h5> 
	                  </div>
							 
							 <div id="eventbrite-widget-container-48063008753"></div>




					 
	               </div>
				   <div id="#">
	                  <div>
	                     <h5>About SQL Course Advanced</h5>
	                  </div>



	                  	<article>
					    <div>
					    	<div>
					    		<div>
					    			
					    			<h5>Our experienced trainers are award winners. </h5> 
					    			<ul>
										<li>
											More about us
										</li>
										<li>
											FAQ's
										</li>
										<li>
											Client Comments  
										</li>
									 </ul>
					    		</div>
					    		<div>
					    			
					    				
					    			
					    		</div>
					    	</div>
	                     
					    </div>
					    </article>						
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SQL Advanced Course 
 
Practical SQL Advanced Intensive Course , exploring the advanced and less commonly used SQL Statements and techniques. 
We also learn Data Definition Language and Data Manipulation Language statements, 
as well as course automation of queries using T-SQL. 
Hands-on, Practical SQL Advanced Course. 
PCWorkshops SQL Advanced Course Certificate. 
Max 4 people per course; we keep it personalised. 
Where is the SQL Advanced Course?
Online: Instructor-led.
Classroom: Request per email.
SQL Advanced Course Materials
SQL Coding Examples
Manuals and Notes: In-depth reference materials
Exercises: Practical exercises
 
Included with SQL Advanced Course:
SQL Advanced Course Certificate on completion.
SQL Advanced Course Manual.
Practical SQL Advanced Course exercises
SQL Code Samples.
After the course, 1 free session for questions.
Max group size, online and in classroom, on this SQL Advanced Course is 4.
SQL Course Advanced Topics
SQL ADVANCED COURSE TOPICS
Database Concepts Revision: 
What is a database, Tables, rows and columns, Indexes, primary keys, foreign keys,
SQL Sub-queries: 
·Sub-queries in the WHERE, SELECT, From or Having clauses 
·Using SOME, ALL, ANY and IN clauses in the Where Clause 
·Self-contained sub-queries 
·Correlated sub-queries 
·Sub-queries with the EXISTS predicate
Derived Tables and CTEs: 
·Using SQL derived tables 
·SQL Common Table Expressions (CTEs) 
·Recursive CTEs
Views: 
Create, alter and drop Views, Indexes
SQL Stored Procedure Basics: 
·Stored Procedure Principles 
·Creating stored procedures 
·Executing stored procedures 
·System stored procedures
Variables: 
·Declaring variables 
·SET versus SELECT 
Parameters and Return Values 
·Passing parameters 
·Default values and WHERE clauses 
·Output parameters 
·Using RETURN 
·Testing Conditions 
·The IF/ELSE statement 
·CASE 
·CHOOSE
Looping: 
·Syntax of SQL WHILE 
·Breaking out of a loop 
·Basic transactions 
·Beginning a transaction 
·Committing/rolling back 
·Deleting and updating 
·Using DELETE and UPDATE 
·Sys.Objects 
·Dropping objects
User defined Functions: 
Table Valued Functions 
·In-line table-valued functions 
·Multi- Statement table-valued functions 
·Limitations of user-defined functions 
Scalar Functions 
·What are scalar functions? 
·Some examples 
·Disadvantages of scalar functions 
·Three advantages
Cursors: 
·Syntax of fetching rows 
·When to use (and when not to)
Triggers: 
·Create or replace triggers
Creating tables in SQL: 
·Create, alter and drop Tables 
·Inserting values, single rows and multiple rows using queries
Constraints: 
·Not Null, Unique,Default, Check,Primary Key,Foreign Key,Identity / Auto-increments
Sequencing
Indexes
SQL Temporary Tables and Table Variables 
·Create and use SQL temporary tables 
·Create and use SQL table variables 
·SQL Tables vs. Table Variables
Error-Handling: 
·SQL TRY/CATCH 
·SQL System error functions 
·Customizing SQL error messages 
·@@ error function
Debugging: 
·The SQL Server debugger, Debugging (breakpoints, etc.)

About SQL Course Advanced
Our experienced trainers are award winners.
More about us
FAQ's
Client Comments

Microsoft SQL Server

SQL Server

Practical SQL Advanced Intensive Course , exploring the advanced and less commonly used SQL Statements and techniques. 
We also learn Data Definition Language and Data Manipulation Language statements. 
as well as course automation of queries using T-SQL. 
Hands-on, Practical SQL Advanced Course. 
PCWorkshops SQL Advanced Course Certificate. 
Max 4 people per course; we keep it personalised. 

SQL Course Advanced, 2 Days

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. &nbsp;Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. &nbsp;You will also receive the PowerPoint slides, the agenda for the following week &amp; any homework set after each class. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional &ldquo;here&rsquo;s a textbook&rdquo; approach that lots of evening classes use. &nbsp;This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each learner is entitled to a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">free 15-minute introduction session</strong> on Zoom so that we can get to know each other and assess your current level. &nbsp;I will also talk you through the controls on Zoom if you are not familiar with how to use it. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each course is comprised of 10 x 1 hour sessions. &nbsp;The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere &amp; learn language skills in a social environment. &nbsp;If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The courses are designed to have practical application for travel &amp; learning for personal interest. &nbsp;I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn&rsquo;t overwhelming!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When a 10-week course finishes, it will be followed by three weeks of optional revision classes. &nbsp;After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my <a href="http://www.pronouncelanguages.co.uk/online-lessons" target="" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">private lessons</a> to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course.  </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This specific course is for those with little or no knowledge of the Spanish language.</p>

These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. You will also receive the PowerPoint slides, the agenda for the following week & any homework set after each class. 
I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional “here’s a textbook” approach that lots of evening classes use. This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings. 
Each learner is entitled to a free 15-minute introduction session on Zoom so that we can get to know each other and assess your current level. I will also talk you through the controls on Zoom if you are not familiar with how to use it. 
Each course is comprised of 10 x 1 hour sessions. The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere & learn language skills in a social environment. If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. 
The courses are designed to have practical application for travel & learning for personal interest. I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn’t overwhelming!
When a 10-week course finishes, it will be followed by three weeks of optional revision classes. After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.
You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my private lessons to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course. 
This specific course is for those with little or no knowledge of the Spanish language.

Pronounce Languages

Spanish

Language Teaching

Teaching Online

Online Education

An exciting 10-week course to build your Spanish skills from scratch.  Practical applications for travel & conversation.  Enlarge your vocabulary, improve your grammar in a pain-free, step-by-step way, working with a tutor with 10+ years' experience & a small group of learners.

10-week Spanish course for Absolute Beginners (Level 1)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Medication awareness training&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">9:30 - 12:30</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For up to 12 delegates per session</p>

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications.
About this event
Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession.
By the end of the course, you will be able to:
Understand medication types and uses
Learn legal and ethical responsibilities
Master medication administration procedures
Know proper storage and disposal methods
Recognize and respond to adverse effects
Develop communication and record-keeping skills
Apply person-centred approaches
Conduct risk assessments.

Location for delegates attending in person
Online via Teams
0798 999 5180. sales@chcaretraining.co.uk

Before you book:
Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings.
All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments.

Cancellations
CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course.
If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date.

Please ask your staff to read the following guidance before they attend the course:
Arriving at the Venue
The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course.
You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts.
When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible.

Covid-Secure Premises
Please do not attend the course if you have symptoms of Covid or are feeling unwell. 

During the course
As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course.
All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments.
If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses.
Refreshments are provided for free. Please bring a packed lunch for any full-day courses.

After the course
We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager.
We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously.

If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

CH Care Training

Medication Awareness training for Acer Care

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sixty minute webinar on Rally Regularity Timing covering equipment required, how to keep to time, working out penalties and speed changes, this webinar focuses on styles of regularity that require the use of standard average speed tables. The competitive component of on the public highway historic road rallying, focusing on regularity using average speed tables. Ideal for competitors on events such as HRCR Clubmans Championship or Rally of the Tests</p>

Mastering Regularity Rallying: A 60-Minute Webinar
Elevate your rallying skills with this focused, one-hour webinar designed to boost your confidence in regularity time keeping, essential for competitive historic road rallying on public highways. Dive into the essentials of average speed tables, timing strategies, and control procedures, and gain insider tips for recovering from common mistakes to stay on course. Perfect for competitors aiming to excel in top-tier events like the HERO Rally of the Tests or HRCR Championship rallies, this webinar offers practical insights to enhance your performance. Join us to refine your skills and gain a competitive edge!

Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on Average Speed Table style regularities.

Rally Navigation - Regularity for Improvers

Newark

We all have different experiences, backgrounds and perspectives which mean that we can all react differently to situations at work, which can also affect the relationships we have. This diversity of experience and thought is a good thing, but on occasion it can also lead to misunderstanding and conflict between individuals which need effective resolution strategies. 
Conflict can have a significant impact on colleagues and the business financially and emotionally. It is important that as a manager you have the tools to resolve conflict before it becomes an issue. 

What does the course cover?
What is Workplace conflict?
What causes conflict in the workplace?
The effects of conflict on colleagues and the business
Types of Conflict
Conflict Management Styles
Early Conflict resolution
Mediation


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