127 Courses in Cardiff

This interactive programme will use the topic of equity, diversity, and inclusion to illustrate the problem of unconscious bias and the practical solutions to overcome it. The programme will provide the opportunity for self-reflection, open discussion, and training on some of the softer skills to maximise objectivity in the workplace.

One of the keys to success today is our ability to effectively influence others.

This virtual modular programme develops the coaching skills of managers and leaders. This programme is delivered virtually over zoom, 4 x 180 Minute Sessions over 4 Days.

Join this one day workshop designed specifically for tutors, trainers and assessors working in post-16 education settings. This course focuses on honing the skills and knowledge necessary for effective planning and feedback, empowering participants to support their learners towards achieving qualifications and progressing their careers. Explore planning of both long term goals and short term targets Use a tried and testeed structure for goal and target setting Explore tried and tested techniques for giving developmental feedback Practice structuring both writtten and verbal feedback Explore techniqus to keep learners motivated and engaged in their learning Further Information This is a face to face workshop that will be held over one day. Participants will also be provided with access to our online Assessor Toolkit to reinforce learning and provide resources after the session. Benefits Gain free access to our online learning Assessor Toolkit Master the art of giving feedback to motivate learners Network and explore strategies and solutions with peers from across Wales Learn from our experienced workshop facilitators who have worked in the sector for over 20 years. Gain meaningful CPD hours

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

If you run a small, tight-knit team, this course is tailored to help you get the most from the group.

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.