Courses in Cardiff

We all have different experiences, backgrounds and perspectives which mean that we can all react differently to situations at work, which can also affect the relationships we have. This diversity of experience and thought is a good thing, but on occasion it can also lead to misunderstanding and conflict between individuals which need effective resolution strategies. Conflict can have a significant impact on colleagues and the business financially and emotionally. It is important that as a manager you have the tools to resolve conflict before it becomes an issue. What does the course cover? What is Workplace conflict? What causes conflict in the workplace? The effects of conflict on colleagues and the business Types of Conflict Conflict Management Styles Early Conflict resolution Mediation

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale. Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about. Outcomes – Participants will be able to: Research and understand each unique customer to demonstrate expertise; Conduct productive meetings to discover useful information to formulate the most effective solution(s); Propose plans that are fully aligned with the target’s situation and needs; Increase abilities to engage and motivate the prospect/client through compelling presentations; Convey emotional intelligence enthusiasm and sincerity to get client buy-in; Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.   Online Format—Sales Presentation Skills is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future. Alan M. Kriegstein, PresidentALA Scientific Instruments, Inc.

Internal Quality Assurance IQA Level 4

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Empowered people perform better at work. Why? Because when your abilities, purpose and experience are valued you feel more like taking initiative, being accountable and supporting colleagues. We’re going to give you the tools to help you identify your level of empowerment. Here’s where you’ll discover what gets in the way of feeling truly fulfilled and what actions you could take to dial it up.

Join us for a fun, friendly, and seriously useful networking event designed for business owners, creatives, and content-curious businesses who want to up their marketing game online. Each session features a guest expert sharing tips and real-world insights on topics like video creation, SEO, design, and more – followed by relaxed networking where you can meet like-minded people, ask questions, and share your own experiences. Whether you're a complete beginner or already posting content regularly, you'll leave with ideas you can use immediately – and maybe a few new contacts, too!

Start your Compassionate Safety journey with this WebWorkshop. In this WebWorkshop, you will learn: How to get everyone home safe every day. How to shift from ‘doing’ safety to ‘being’ safe. How to accommodate humans for being human. How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately. Outcomes – Participants will be able to: Identify and reach the most promising prospects to increase efficiency, Research and understand each unique customer to demonstrate expertise and ability, Conduct productive sales meetings that yield the best data to present the most effective solution, Present solutions that are fully aligned with the prospect’s situation and needs, and Work more effectively and resourcefully to close more business.   ONLINE—Selling Skills ► Into Action is a 4-hour interactive online course. Register for this class and you will be sent ONLINE login instructions prior to the class date. Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again. Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

This module aims to develop knowledge and understanding as to how an organisation develops an international trade strategy. It includes establishing export goals, undertaking research into potential markets, developing an international pricing strategy, investigating shipping and logistics, marketing and promotion, documentation, distribution and review and monitoring.

An area that many small and new businesses struggle with is developing and defining their approach to marketing. Creating a marketing strategy document is something every business owner should do before you start marketing your business.