Harpenden

<p>This practical course gives participants a brief overview of a range of legal aspects and also incorporates a topical perspective of health and safety matters in the workplace today. The programme will help elected staff safety representatives to grasp in more detail how to comply with the law in practice.</p><section>
                    <h3>1 The legal framework</h3><ul><li>Management of Health and Safety at Work Regulations (MHSWR)</li><li>Safety Representatives and Safety Committees Regulations</li><li>Representatives' functions</li><li>H&amp;S Consultation with Employees Regulation</li><li>HSG 263</li></ul> <h3>2 'The six pack'</h3><ul><li>Management of Health and Safety at Work Regulations (MHSWR)</li><li>Display Screen Equipment Regulation (DSE)</li><li>Manual Handling</li><li>Health, Safety and Welfare</li><li>Provision and Use of Work Equipment Regulation</li><li>Personal Protective Equipment Regulation</li></ul> <h3>3 Accident reporting and procedures</h3><ul><li>Reporting Injuries, Diseases and Dangerous Occurrences Regulation (RIDDOR)</li><li>Accident investigation guidance</li></ul> 


                </section>

The In House Training Company

Occupational Health & Safety

Health & Safety Awareness

Health, Safety & Environment (HSE)

Workplace Health & Safety

Health & Safety

Health & Safety At Work

Health and Safety Representatives - Roles and Responsibilities (In-House)

<p>Are you struggling with the 'creeping kilograms?' Many of us find that not only has our weight increased over the last few years but the diets either no longer work or become harder and harder to commit to.</p><p>This session will help you re-evaluate your approach to losing weight and give you the foundations for creating a plan that makes it easy for you to reach and maintain a weight that feels right for you.</p><p>Take away a tool that will enable you to assess your eating type, whether you are a protein or carbohydrate based eater, and eating style, whether you prefer to be a grazer or three meals a day, and develop an eating plan that works for you.</p>You will have the opportunity to:<ul><li>Explore the myths and reality of losing weight</li><li>Examine self-defeating eating habits and how to replace them with energy enhancing food</li><li>Learn about one change you can make today that will not only help you lose weight but improve your ability to think and manage your emotions more constructively</li></ul>

Diet

Nutritional Therapist

Home Workout

Weight Loss

Lose Weight

Nutrition & Weight Management

Eat - Sleep - Work - Repeat (In-House)

<p>This comprehensive one-day programme has been designed to provide participants with an overview of basic supply chain principles and concepts and to identify potential opportunities for reducing costs, minimising risks and adding value across the supply chain.</p><p>This could include reducing inventory, procurement, transport and storage costs.</p><p>Fundamentally, the object of the programme is to empower participants to be able to collaborate with all key stakeholders across the supply chain.</p>This course will help participants:<ul><li>Appreciate the importance of the supply chain as a source of competitive advantage</li><li>Understand the tools and techniques available to improve supply chain performance</li><li>Analyse and mitigate risks across the supply chain</li><li>Identify opportunities for improvements in their respective supply chains</li><li>Demonstrate competence in the pro-active management of the supply chain</li></ul>

Procurement & Supply

Warehouse Management

Supply Chain Management

Supply chain management (SCM)

Introduction to supply chain management (In-House)

<p>The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills.</p><p>The programme comprises three complementary one-day modules:</p><p>The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course.</p><p>Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements.</p>This course will:<ul><li>Explain the qualities and benefits of well written technical documents</li><li>Present a structured approach for producing technical documents</li><li>Review the essential skills of effective technical writing</li><li>Demonstrate practical methods to help create better documents</li><li>Provide tools and techniques for specification and report writing</li><li>Review how technical documents should be issued and controlled</li></ul><section>
                    					<p><em>Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements.</em></p>			  Module 1: Essential skills for technical writers <h3>1 Introduction to the programme</h3><ul><li>Aims and objectives of the module</li><li>Introductions and interests of participants</li></ul> <h3>2 Creating effective technical documents</h3><ul><li>What is technical writing? how does it differ from other writing?</li><li>Key qualities of an effective technical document</li><li>Communication essentials and the challenges faced by technical writers</li><li>The lessons of experience: how the best writers write</li><li>The five key steps : prepare - organise - write - edit - release <em>(POWER)</em></li></ul> <h3>3 Preparing to write</h3><ul><li>Defining the document aims and objectives; choosing the title</li><li>Understanding technical readers and their needs</li><li>Getting organised; planning and managing the process</li><li>Integrating technical and commercial elements</li><li>The role of intellectual property rights (IPR), eg, copyright</li></ul> <h3>4 Organising the content</h3><ul><li>The vital role of structure in technical documents</li><li>Deciding what to include and how to organise the information</li><li>Categorising information: introductory, key and supporting</li><li>Tools and techniques for scoping and structuring the document</li><li>Creating and using document templates - pro's and con's</li></ul> <h3>5 Writing the document</h3><ul><li>Avoiding 'blinding them with science': the qualities of clear writing</li><li>Problem words and words that confuse; building and using a glossary</li><li>Using sentence structure and punctuation to best effect</li><li>Understanding the impact of style, format and appearance</li><li>Avoiding common causes of ambiguity; being concise and ensuring clarity</li><li>Using diagrams and other graphics; avoiding potential pitfalls</li></ul> <h3>6 Editing and releasing the document</h3><ul><li>Why editing is difficult; developing a personal editing strategy</li><li>Some useful editing tools and techniques</li><li>Key requirements for document issue and control</li></ul> Module 2: Creating better specifications <h3>1 Introduction</h3><ul><li>Aims and objectives of the day</li><li>Introductions and interests of participants</li><li>The 'POWER' writing process for specifications</li></ul> <h3>2 Creating better specifications</h3><ul><li>The role and characteristics of an effective specification</li><li>Specifications and contracts; the legal role of specifications</li><li>Deciding how to specify; understanding functional and design requirements</li><li>Developing the specification design; applying the principles of BS 7373</li><li>Getting organised: the key stages in compiling an effective specification</li></ul> <h3>3 Preparing to write a specification</h3><ul><li>Defining the scope of the specification; deciding what to include and what not</li><li>Scoping techniques: scope maps, check lists, structured brainstorming</li><li>The why/what/how pyramid; establishing and understanding requirements</li><li>Clarifying priorities; separating needs and desires: the MoSCoW method</li><li>Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis</li><li>Dealing with requirements that are difficult to quantify</li></ul> <h3>4 Organising the content</h3><ul><li>The role of structure in specifications</li><li>Typical contents and layout for a specification</li><li>What goes where: introductory, key and supporting sections</li><li>Creating and using model forms: the sections and sub sections</li><li>Detailed contents of each sub-section</li><li><em>Exercise: applying the tools and techniques</em></li></ul> <h3>5 Writing the specification</h3><ul><li>Identifying and understanding the specification reader</li><li>Key words: will, shall, must; building and using a glossary</li><li>Writing performance targets that are clear and unambiguous</li><li>Choosing and using graphics</li><li>Exercise: writing a specification</li></ul> <h3>6 Editing and releasing the document</h3><ul><li>Key editing issues for specifications</li><li>Issue and control of specifications</li></ul> Module 3: Writing better reports <h3>1 Introduction</h3><ul><li>Aims and objectives of the day</li><li>Introductions and interests of participants</li><li>The 'POWER' technical writing process for technical reports</li></ul> <h3>2 Creating better reports</h3><ul><li>What is a technical report? types and formats of report</li><li>The role and characteristics of an effective technical report</li><li>Understanding technical report readers and their needs</li><li>The commercial role and impact of technical reports</li><li>Getting organised: the key stages in compiling a technical report</li></ul> <h3>3 Preparing to write reports</h3><ul><li>Agreeing the terms of reference; defining aims and objectives</li><li>Being clear about constraints; defining what is not to be included</li><li>Legal aspects and intellectual property rights (IPR) for reports</li><li>Preparing the ground; gathering information and reference documents</li><li>Keeping track of information: note making, cataloguing and cross referencing</li><li>Tools and techniques for developing a valid and convincing argument</li></ul> <h3>4 Organising the content</h3><ul><li>The role of structure reviewed; some typical report structures</li><li>Who needs what: identifying the varied needs of the readership</li><li>What goes where: introductory, key and supporting sections</li><li>Creating and using model forms: the sections and sub sections</li><li>Detailed contents of each sub-section</li><li>Exercise: applying the tools and techniques</li></ul> <h3>5 Writing the report</h3><ul><li>Planning the storyline: the report as a journey in understanding</li><li>Recognising assumptions about the reader; what they do and don't know</li><li>Converting complex concepts into understandable statements</li><li>Presenting technical data and its analysis; the role of graphics</li><li>Presenting the case simply whilst maintaining technical integrity</li><li><em>Exercise: writing a technical report</em></li></ul> <h3>6 Editing and releasing the report</h3><ul><li>Key editing issues for technical reports</li><li>Issue and control of technical reports</li></ul> 


                </section>

Technical Writing

Content Writing

Professional Skills Course (PSC)

Writing Skills

Book Writing

Business Writing

Effective technical writing (In-House)

<p>The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis.</p><p>This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills.</p>The objectives of this programme are to help the participants:<ul><li>Understand the significance of leadership skills to the project manager and the impact of these skills on project performance</li><li>Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice</li><li>Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility</li><li>Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance</li><li>Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team</li></ul><section>
                    DAY ONE <h3>1 Introduction</h3><ul><li>Aims and objectives</li><li>Personal objectives</li></ul> <h3>2 Project management and leadership</h3><ul><li>What is a leader? How much can leadership be learned?</li><li>The project environment and the impact of leadership skills</li><li>The characteristics of high performance project teams and their leaders</li></ul> <h3>3 Principles of effective leadership</h3><ul><li>Some useful models and theories of leadership explored</li><li>Types of leadership; choosing how to use leadership power</li><li>Evaluating personal leadership style; how to develop style flexibility</li></ul> <h3>4 Syndicate case study: Leadership in action</h3><ul><li>Review of the role of leadership in a contemporary project</li><li>Feedback and plenary discussion: effective project leadership</li></ul> <h3>5 Team exercise: Leadership skills of the project manager</h3><ul><li>Teams compete in performing a project simulation</li><li>Project review and feedback</li><li>Discussion of the outcome: role and skills of the project leader</li></ul> <h3>6 Leadership skills for project managers</h3><ul><li>The 3 dimensions of project leadership: inwards, outwards, and upwards</li><li>The vital role of communication skills and how to develop them</li><li>Developing a 'project vision': strategic thinking skills</li><li>Understanding others; emotional intelligence skills</li><li>Being a visible leader; behavioural and influencing skills</li><li>Building effective relationships; the importance of trust and respect</li></ul> DAY TWO <h3>7 Leading the project team</h3><ul><li>The role of leadership in developing team performance</li><li>Understanding individual strengths; recognising team role preferences</li><li>Managing conflict and promoting positive team dynamics</li><li>Setting standards, maintaining discipline and rewarding performance</li><li>Harnessing team potential: building motivation within the team</li><li>Promoting team learning; the team leader as coach / mentor</li></ul> <h3>8 Leading through the organisation</h3><ul><li>Gaining the support others; developing effective influencing skills</li><li>Getting empowerment from key stakeholders</li><li>Knowing when and how to take the initiative and lead</li><li>Building and maintaining rapport with key partners</li><li>Becoming an effective team player in leadership teams</li><li>Becoming a business leader; leading colleagues and co-workers</li></ul> <h3>9 Team exercise: Leadership and negotiation</h3><ul><li>Teams engage in a negotiation exercise</li><li>Exercise review and feedback</li><li>Discussion of the outcome: negotiation skills of the project leader</li></ul> <h3>10 Negotiation skills for project leaders</h3><ul><li>Characteristics of effective negotiators</li><li>Classic problem behaviours and mind-sets to avoid</li><li>Getting to win-win; building partnership and trust</li></ul> <h3>11 Leading more senior stakeholders</h3><ul><li>The challenges and skills of leading and managing upwards</li><li>Communicating with more senior stakeholders; building credibility</li><li>Negotiating upwards: knowing when and how</li><li>The role of networking skills; building and maintaining rapport</li><li>Handling disagreements; the art of diplomacy</li><li>Handling personality and style conflicts with more senior people</li></ul> 


                </section>

Global Leadership

Leadership Skills

Team Leading

Project Leadership

Organisational Skills

Leadership Development

Effective project leadership (In-House)

<p>Reliability Centred Maintenance (RCM) is commonly used to help establish safe minimum levels of maintenance, determine changes to operating procedures and help establish maintenance regimes and plans. Successful implementation can result in cost savings, machine uptime and improved risk management. But the devil's in the detail - how can you achieve these benefits and successfully implement RCM in your organisation? This programme will help you do just that.</p><p>Note: this is a purely indicative outline. The content, duration, objectives and material used can all be adapted to match your specific requirements.</p>To provide a better understanding of RCM, particularly:<ul><li>What, why, how and who?</li><li>Opportunities and benefits</li><li>Risks</li><li>Cost effectiveness</li></ul><section>
                    					<p><em>Note: this is a purely indicative outline. The content, duration, objectives and material used can all be </em><em>adapted to match your specific requirements.</em></p>			  <h3>1 What is maintenance?</h3><ul><li>Why maintain?</li><li>Traditional maintenance methods</li><li>Common current practices and trends</li></ul> <h3>2 What is Reliability Centred Maintenance?</h3><ul><li>Its history</li><li>Its development</li><li>Current usage</li><li>Where can it be cost-effective?</li></ul> <h3>3 How does it work?</h3><ul><li>Basic features</li><li>Key criteria</li><li>Maintenance options</li><li>Key outcomes</li></ul> <h3>4 Making the business case and preparing the strategy</h3><ul><li>Identifying and quantifying current risks</li><li>Identifying and quantifying current costs</li><li>Motivating decision-makers</li><li>Identifying and empowering those who have to deliver the results</li><li>Educating / gaining buy-in from interested parties</li></ul> <h3>5 Implementation</h3><ul><li>Identify business functions</li><li>Prioritise functions</li><li>Verify correct usage</li><li>Identify failure modes</li><li>Identify the consequences of failure</li><li>Understand the failure process</li><li>Specify the appropriate maintenance action(s)</li></ul> <h3>6 Ongoing requirements</h3><ul><li>Monitoring</li><li>Recording</li><li>Analysis</li><li>Continuous re-evaluation</li></ul> <h3>7 Open discussion</h3><ul><li>Sharing experience and addressing specific issues of interest to participants</li><li>Course review</li><li>Close</li></ul> 


                </section>

Car Maintenance

Computer Maintenance

Vehicle Maintenance

Project Risk Management

Plant Maintenance

Aircraft Maintenance

Reliability centred maintenance (In-House)

<p>Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending.</p>This course will develop the participants' skills in:<ul><li>Being aware of costs at all times</li><li>Seeking cost reduction from the start (including life-cycle costing)</li><li>Appraising projects / production to identify and take out risk</li><li>Understanding real budgeting</li><li>Using techniques such as ZBB and ABC where appropriate</li><li>Ensuring cost reports lead to action</li><li>Managing a cost reduction process that delivers</li></ul><p>Benefits to the organisation will include:</p><ul><li>Identification of cost reduction and business improvement opportunities</li><li>Better reporting and ownership of costs</li><li>Greater awareness and control of everyday costs</li></ul><section>
                    <h3>1 Introduction - the cost management process</h3><ul><li>The risks of poor cost control</li><li>Capital and revenue costs</li><li>The importance of cost awareness</li><li><em>The importance of cost reduction</em></li><li>Cost management - the key aspects</li><li>How to build a cost management and control process checklist for your areas of responsibility</li></ul> <h3>2 Cost removal - taking out costs</h3><ul><li>Cost awareness</li><li>Costs of poor design / poor processes</li><li>Value engineering</li><li>Removing redundant costs</li></ul> <h3>3 The need for commercial, technical and financial appraisals</h3><ul><li>Understand the problems before cash is committed and costs incurred</li><li>Making the effort to identify commercial and technical risk</li><li>The time value of money - DCF techniques for long term projects</li><li>Cost models for production processes and projects</li><li>Costing models - project appraisals</li><li>The use of spreadsheets to identify sensitivity and risk</li><li>How to focus on risk management</li></ul> <h3>4 Budgeting - proper budgeting challenges costs</h3><ul><li>The philosophy of the business - are costs an issue?</li><li>The importance of having the right culture</li><li>The need for detailed business objectives</li><li>Budgetary control measures</li><li>Designing budget reports - for action</li></ul> <h3>5 Zero-based budgeting (ZBB) - the principles</h3><ul><li>Much more than starting with a clean sheet of paper</li><li>What ZBB can achieve</li><li>The concept of decision packages - to challenge business methods and costs</li><li>Only necessary costs should be incurred</li><li>A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out</li></ul> <h3>6 Awareness of overheads and other costs</h3><ul><li>Definitions of cost - direct and indirect</li><li>Dealing with overheads - what is meant by allocation, absorption or apportionment?</li><li>The apparent and real problems with overheads</li><li>Different ways of dealing with overheads</li><li>Review of overhead allocation methods and accounting and reporting issues</li></ul> <h3>7 Overheads and product costing</h3><ul><li>Activity-based costing (ABC) - the principles</li><li>Where and how the ABC approach may be helpful</li><li>Know the 'true' cost of a product or a project</li><li>Should you be in business? Will you stay in business?</li><li>Identifying weaknesses in a traditional overhead allocation</li><li>How ABC will help improve product or service costing</li><li>Identifying which products and activities should be developed and which abandoned</li></ul> <h3>8 Cost reduction culture</h3><ul><li>The need for cost reports</li><li>What measures can be used to identify over-spends as early as possible</li><li>Cost control performance measures and ratios</li></ul> <h3>9 Design of cost control reports</h3><ul><li>Reports should lead to action and deliver</li><li>Selecting cost control measures which can be acted upon</li><li>Practice in designing action reports</li></ul> <h3>10 Course summary - developing your own cost action plan</h3><ul><li>Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs</li></ul> 


                </section>

Business Analysis

Business Case Development

Manager Training

Finance For Non Finance Managers

Management Skills

Practical Accounting

Cost reduction (In-House)

<p>Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances.</p>This course will help participants:<ul><li>Appreciate the benefits of the appraisal process</li><li>Assess standards of performance objectively</li><li>Plan and prepare for appraisals effectively</li><li>Conduct a well-structured appraisal meeting</li><li>Acquire the essential skills required for effective appraisals</li><li>Improve their ability to discuss difficult issues more confidently</li><li>Identify training and development requirements</li><li>Agree clear and measurable development objectives</li><li>Complete essential paperwork</li><li>Understand the need to facilitate continual informal dialogue between appraisals</li></ul><section>
                    <h3>1 Introduction and course objectives</h3> <h3>2 The appraisal process</h3><ul><li>The aim of the appraisal process</li><li>Understanding the bigger picture - the appraisal process as part of the employee development process</li><li>The benefits of the appraisal process</li><li>Common pitfalls</li><li>Five steps to an effective performance appraisal</li></ul> <h3>3 Step 1 - Assessment</h3><ul><li>Using job standards as the basis for objective assessment</li><li>Assessment of previous objectives</li></ul> <h3>4 Step 2 - Preparation</h3><ul><li>Documentation required</li><li>Data on each appraisee</li><li>Planning the meeting</li></ul> <h3>5 Step 3 - The meeting</h3><ul><li>The skills of appraisal interviewing</li><li>The structure of the appraisal interview</li><li>Dealing with poor performance and difficult situations</li><li>Taking notes and completing documentation</li></ul> <h3>6 Step 4 - Planning ahead and objective setting</h3><ul><li>Identifying action to improve performance and enhance skills</li><li>Establishing relevant training needs</li><li>Agreeing SMART performance objectives</li><li>Formulating a personal development plan</li></ul> <h3>7 Step 5 - Action after the interview</h3><ul><li>Essential paperwork</li><li>Follow-up and action required between appraisal interviews</li><li>Continuing informal dialogue</li></ul> <h3>8 Video case study</h3><ul><li>Bullets</li></ul> <h3>9 Conclusion</h3><ul><li>Course review / discussion</li><li>Preparation of action plans for building on the skills learnt</li><li>Close</li></ul> 


                </section>

Performance Management

Coaching Skills

Practice Assessor

Appraisal

Assessor Training

Appraisal skills (In-House)

<p>This is an essential programme for all Council Members, particularly those who are newly elected, who need to review their personal safety and lone working arrangements.</p><section>
                    <h3>1 What's happening?</h3><ul><li>Issues around us</li><li>Risks in context</li></ul> <h3>2 Safety fundamentals</h3><ul><li>Identifying and minimising risks</li><li>Sensible precautions</li><li>Use of technology and personal safety</li><li>Lone working and the Council's policy</li></ul> <h3>3 Harassment and stalking</h3><ul><li>What constitutes harassment and definition of stalking</li><li>Early warning signals</li></ul> <h3>4 Reporting principles</h3><ul><li>Importance of incidence reporting</li><li>Council procedure</li><li>What next?</li></ul> 


                </section>

Corporate Safety

Online Safeguarding

Safety Awareness

Personal Safety for Elected Members (In-House)

<p>The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind.</p><p>Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome.</p>The programme will help participants:<ul><li>Understand the professional business development approach and the style that is appropriate for their business and their clients</li><li>Follow a process to guide their conversations and business development meetings</li><li>Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results</li><li>Create a great first impression and professional opening to a conversation</li><li>Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity</li><li>Identify and understand buying and decision-making processes and criteria</li><li>Skilfully and confidently handle questions and objections</li><li>Sell the benefits of their services and approach over those of their competitors</li><li>Progress the sale by agreeing next steps and gaining commitment appropriately</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to business development and selling for professionals</h3><ul><li>What is selling?</li><li>Who are you selling to?</li><li>The buying experience</li><li>What clients want</li><li>The four-step business development process</li><li>The business development cycle and pipeline management</li><li>Upselling and cross-selling as well as winning new clients</li></ul> <h3>3 Networking and generating leads</h3><ul><li>What is networking?</li><li>Networking objectives</li><li>It's not what you know but who you know</li><li>Asking for referrals and introductions</li><li>Making appointments from networking activity</li></ul> <h3>4 Opening the sales relationship/sales meeting</h3><ul><li>What potential customers are thinking</li><li>Judging first impressions</li><li>Creating positive first impressions</li><li>Building rapport and creating interest and impact</li><li>Earning the right</li></ul> <h3>5 Core communication skills for professional selling</h3><ul><li>Overcoming barriers to listening</li><li>The art of listening</li><li>Questioning refresher</li><li>Types of questions</li><li>Questioning funnel</li></ul> <h3>6 Understanding and identifying needs and opportunities</h3><ul><li>Identifying the questions to ask to identify needs and opportunities</li><li>Questions to move us through the buying and selling process</li><li>Understanding their buying processes</li><li>Asking questions that position you as a 'trusted adviser'</li><li>The questions that give you a competitive advantage</li><li>Knowing when you have asked enough questions</li></ul> <h3>7 Introducing solutions</h3><ul><li>Tailoring your 'pitch' to the client</li><li>Speaking the client's language</li><li>Using features and benefits</li><li>Applying the benefit cycle</li></ul> <h3>8 Handling objections and concerns</h3><ul><li>Identifying the typical objections and concerns</li><li>Understanding why clients raise objections and concerns</li><li>Following a structure for handling objections</li><li>Handling the price objection</li></ul> <h3>9 Gaining commitment</h3><ul><li>Knowing when to close</li><li>The art of checking</li><li>Recognising buying signals</li><li>Small c and big C</li></ul> <h3>10 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


                </section>

Coaching & Consulting Business

Professional Selling Skills (PSS)

Counselling Skills

Business Development

Business Development Manager

Business development for professional services (In-House)

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

<div style="color: rgb(36, 39, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(36, 39, 41);">The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.</div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(36, 39, 41); box-sizing: border-box;" fr-original-style=" color: rgb(36, 39, 41);">Delegates successfully completing the e-learning will:<br fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of how to correctly identify and select the appropriate form of personal<br fr-original-style="" style="box-sizing: border-box;">protection against falls from MEWPs.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness only of how to check, use, maintain and store a harness and<br fr-original-style="" style="box-sizing: border-box;">lanyard with manufacturer&rsquo;s instructions.</li><li fr-original-style="" style="box-sizing: border-box;">Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.</li></ul></div>

Kingfisher Access

The theory assessment provides delegates with the essential knowledge to select, monitor, manage and plan the correct use of Harnesses and lanyards for use in a MEWP.

Delegates successfully completing the e-learning will:
Have an awareness of how to correctly identify and select the appropriate form of personal
protection against falls from MEWPs.
Have a theoretical awareness only of how to check, use, maintain and store a harness and
lanyard with manufacturer’s instructions.
Have a theoretical awareness of how harnesses and lanyards should be fitted and adjusted.

IPAF - Harness Awareness 

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Welcome</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hello and welcome to our 1-day Introduction to Coaching.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join Colin Brett, Founder, and Director of Training, who facilitates these free learning days online. If you select which day you&#39;d like to attend on our website we&rsquo;ll reserve and confirm a space for you.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Free?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We recognise that signing up to a coach training involves work, time, effort, energy, finance and commitment. We thought the opportunity to join us for an experiential day may be useful in your decision-making process. Although the majority of those joining will be exploring training options, these days are also about &lsquo;coach education&rsquo; for those who would like to learn more about it&hellip;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This day may be a good investment of your time if:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;re curious about what coaching actually is</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;ve never tried it before, but would like to</li><li fr-original-style="" style="box-sizing: border-box;">You want to change career direction</li><li fr-original-style="" style="box-sizing: border-box;">Coach training would be an augment to your current skillset/role</li><li fr-original-style="" style="box-sizing: border-box;">Coaching is an approach you&#39;d like to bring into your current organisation</li><li fr-original-style="" style="box-sizing: border-box;">You&rsquo;d like to gain a practical understanding of what coaching is and how to do it</li><li fr-original-style="" style="box-sizing: border-box;">An opportunity to explore our approach to training would be useful</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What does the day offer?&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s a day-long experiential opportunity for you to explore coaching in a safe, engaged environment. You will leave with a clear understanding of what coaching is and isn&#39;t; how it sits along-side the other talking modalities; what it would be like to train with us, and whether professional coach training is for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">During the day we will work through topics such as:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Contracting and the importance of it</li><li fr-original-style="" style="box-sizing: border-box;">Core Competencies (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Comparisons between Formal and Informal Coaching</li><li fr-original-style="" style="box-sizing: border-box;">Definitions (as set down by the International Coaching Federation)</li><li fr-original-style="" style="box-sizing: border-box;">Practice Sessions (am and pm for comparison)</li><li fr-original-style="" style="box-sizing: border-box;">Live Coaching Demonstration and a Feedback Session based on it</li><li fr-original-style="" style="box-sizing: border-box;">Levels of Listening</li><li fr-original-style="" style="box-sizing: border-box;">Questioning</li><li fr-original-style="" style="box-sizing: border-box;">Q&amp;A Session</li><li fr-original-style="" style="box-sizing: border-box;">and more..!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About Coaching Development:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.coachingdevelopment.com/" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Coaching Development</a> has been established for over 20 years and is one of the premier international coach training institutes. Based in the UK, we have trained hundreds of coaches across the world and are proud to state that the majority of our graduates come to us via personal recommendation. The programmes we offer will equip you to practice in any sector: executive, business, individual, wellness, academia, fitness, therapeutic and many more; they are aimed at developing your skillset as a coach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our promise to you:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">No selling! We will not attempt to sell our programmes to you, this day is a safe learning space.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">We will be open and honest with you and tell you anything you want to know about us, our approach and our training.</li><li fr-original-style="" style="box-sizing: border-box;">This free day embodies Coaching Development&rsquo;s usual approach to training offering the deepest professional integrity, incorporating highly experiential, in-depth, adult-to-adult development.</li><li fr-original-style="" style="box-sizing: border-box;">Our commitment to your learning - we will be clear about the objectives for the day and partner with you to meet these.</li><li fr-original-style="" style="box-sizing: border-box;">Opportunities to practice, take advantage of feedback, collaborate and experience practical translation of the skillset.</li><li fr-original-style="" style="box-sizing: border-box;">Our training material is accredited by the International Coach Federation - the leading global body for professional coaching and coaches.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;If you&rsquo;d like an informal chat about any aspects of the introductory day or our training you&rsquo;re very welcome to give Isy a call on: 020 8541 1313 or visit : <a href="//www.coachingdevelopment.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.coachingdevelopment.com</a>&nbsp;</p>

Coaching Development Ltd

An ICF accredited coach training programme.

Coaching Development's FREE Introduction to Coaching Day

Burnley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/family</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Cho Ku Rei (power symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Sei He Ki (emotional symbol)</li><li fr-original-style="" style="box-sizing: border-box;">Hon Sha Ze Sho Nen (distance healing symbol)</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will I learn on this course:-</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">How to use the Reiki sacred symbols</li><li fr-original-style="" style="box-sizing: border-box;">What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.</li><li fr-original-style="" style="box-sizing: border-box;">Have increased level 2 Reiki energy</li><li fr-original-style="" style="box-sizing: border-box;">How to practice Self-Healing using the increased energy</li><li fr-original-style="" style="box-sizing: border-box;">Hand positions when healing others</li><li fr-original-style="" style="box-sizing: border-box;">The 21 day Cleansing Process explained</li><li fr-original-style="" style="box-sizing: border-box;">Professional Ethics</li><li fr-original-style="" style="box-sizing: border-box;">Question and answer session</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"> </p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course can be booked online here and you will receive instructions on how to access the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);">I look forward to meeting you and sharing my knowledge and experience of Reiki with you.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What this course offers you</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Individual Support - During and after your course</li><li fr-original-style="" style="box-sizing: border-box;">Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki</li><li fr-original-style="" style="box-sizing: border-box;">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</li><li fr-original-style="" style="box-sizing: border-box;">Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish&nbsp;</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why a Level 2 Course?&nbsp;</strong>Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients.&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Reiki Two course is taught live on line using Zoom.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonials:- What other students who have attended my courses are saying&nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Level Two Course</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I&rsquo;ve done with Margaret&rdquo; (Louise B).</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">"Thank you, I thoroughly enjoyed the course." (Beverley S)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is a very well organized and informative course! (Georgie P)</p>

This course is the next step on your Reiki journey if you would like to be able to use Reiki at a higher level and work with clients/family
This level 2 Reiki course is for you if you want to give Reiki healing at a more intense level or give healing treatments to others. Here you are introduced to the Reiki symbols for the first time
Cho Ku Rei (power symbol)
Sei He Ki (emotional symbol)
Hon Sha Ze Sho Nen (distance healing symbol)
What will I learn on this course:-
How to use the Reiki sacred symbols
What is Distance Healing and how to use the distance symbol so you can send Reiki healing to others.
Have increased level 2 Reiki energy
How to practice Self-Healing using the increased energy
Hand positions when healing others
The 21 day Cleansing Process explained
Professional Ethics
Question and answer session
You will be initiated to the Reiki energy by a level 2 attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course. 
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
The course can be booked online here and you will receive instructions on how to access the course.
I look forward to meeting you and sharing my knowledge and experience of Reiki with you.
What this course offers you
Individual Support - During and after your course
Practical Experience - Step by step training is given so that you can gain valuable experience using Reiki
Energy Perception – You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel
Personal Growth - You will discover for yourself the increased level of Reiki healing and be able to use its methods of healing on others and have paying clients if you wish
Why a Level 2 Course? Reiki at Level 2 is the level of training which is needed to practise Reiki healing professionally and have paying clients. Often reflexologists, aromatherapists and other complementary therapists add reiki healing to their range of healing skills that they offer their clients. 
However it is not just for those who have clients it is also a powerful self-development technique for your own personal healing experience and to share with family/friends and give them the benefit of well-being.
A certificate at Reiki Level One is needed for you to enrol on this course and I am happy to accept students who have trained elsewhere with another Reiki Master.
The Reiki Two course is taught live on line using Zoom.
Testimonials:- What other students who have attended my courses are saying 
Level Two Course
“She explains everything so well and makes it easy to understand and connect to the reiki. This is my 2nd course I’ve done with Margaret” (Louise B).
"Thank you, I thoroughly enjoyed the course." (Beverley S)
This is a very well organized and informative course! (Georgie P)

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Level 2 Practitioner Online Course

Join Ann Wise, the Historic Church Buildings Support Officer, for a drop-in session to discuss planning for an emergency.

The Diocese of St Albans

Emergency planning - drop-in session

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Have you ever wondered what is Reiki and would like to know more, then this course is for you if you would like to learn more about Reiki</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This Reiki Level One course is for you if you have heard a lot about Reiki and are interested in learning more about Reiki and is an introductory course on how to use Reiki healing techniques.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is where you begin and my online course will teach you all you need to know to get you started with using Reiki on yourself and it is very simple to learn and to use. It is a gentle hands-on healing technique, which uses healing energy to treat any physical or emotional concerns.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki is a helpful self-development technique for anyone wanting to learn more about reiki and how to enjoy the benefits of a healing treatment.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Reiki One course is taught live on line using Zoom.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will I learn on this course:-</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What is Reiki and its history?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The Principles of Reiki</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Auras and chakras</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Preparation for your initiation to the Reiki energy or attunement</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What does the Reiki energy feel like?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">21 day cleansing process</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">How to practise self-healing on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki and its uses with other therapies</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Your own Reiki Lineage</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Question and answer session&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You will be initiated to the Reiki energy by an attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course can be booked online here and you will receive instructions on how to access the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);">I look forward to meeting you and sharing my knowledge and experience of Reiki with you.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What this course offers you:</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Individual Support &ndash; During and after your course, if you have any questions</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Practical Experience &ndash; Step by step training is given so that you can gain valuable experience using Reiki on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Personal Growth &ndash; You will discover for yourself the gift of Reiki healing and have increased confidence to use it for self-healing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonials:- What other students who have attended my courses are saying &nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Level One Course</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;I enjoyed this course and Margaret is a great teacher and her calming voice explains everything clearly&rdquo;. (Anne-Marie M)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This is a very informative course. It gave me everything I needed to know to start working with the Reiki energy. (Sally R.)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This course is excellent!&rdquo; (Phil T)</p>

Have you ever wondered what is Reiki and would like to know more, then this course is for you if you would like to learn more about Reiki
This Reiki Level One course is for you if you have heard a lot about Reiki and are interested in learning more about Reiki and is an introductory course on how to use Reiki healing techniques.
This is where you begin and my online course will teach you all you need to know to get you started with using Reiki on yourself and it is very simple to learn and to use. It is a gentle hands-on healing technique, which uses healing energy to treat any physical or emotional concerns.
Reiki is a helpful self-development technique for anyone wanting to learn more about reiki and how to enjoy the benefits of a healing treatment.
The Reiki One course is taught live on line using Zoom.
What will I learn on this course:-
What is Reiki and its history?
The Principles of Reiki
Auras and chakras
Preparation for your initiation to the Reiki energy or attunement
What does the Reiki energy feel like?
21 day cleansing process
How to practise self-healing on yourself
Reiki and its uses with other therapies
Your own Reiki Lineage
Question and answer session 
You will be initiated to the Reiki energy by an attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
The course can be booked online here and you will receive instructions on how to access the course.
I look forward to meeting you and sharing my knowledge and experience of Reiki with you.
What this course offers you:
Individual Support – During and after your course, if you have any questions
Practical Experience – Step by step training is given so that you can gain valuable experience using Reiki on yourself
Energy Perception – You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel
Personal Growth – You will discover for yourself the gift of Reiki healing and have increased confidence to use it for self-healing
Testimonials:- What other students who have attended my courses are saying 
Level One Course
“I enjoyed this course and Margaret is a great teacher and her calming voice explains everything clearly”. (Anne-Marie M)
“This is a very informative course. It gave me everything I needed to know to start working with the Reiki energy. (Sally R.)
“This course is excellent!” (Phil T)

Reiki Level One Online Course - New to Reiki this is for you

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/fd715e28-b008-42aa-90c3-52b7e0a88bd7/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">On a Sunday close to the New Moon each lunar cycle, I&#39;m offering space for us to gather and for you to reconnect with your intuitive guidence in gentle restorative community. <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This space is for you if&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You&#39;re longing for spaciousness</li><li fr-original-style="" style="box-sizing: border-box;">Your whole &nbsp;system would appreciate the sense of a deep opening sigh</li><li fr-original-style="" style="box-sizing: border-box;">You know somewhere calling from within that Self Care has to be a priority</li><li fr-original-style="" style="box-sizing: border-box;">You are curious about learning intuitive creative practice that can restore a sense of balance, inner calm, and a sense of renewed capacity to play your part in life unfolding.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">You&#39;d welcome an hour on a Sunday of relaxing restorative connection.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/c6e2a8f2-d1fd-43ba-814d-5b23c927b6f9/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will have a series of invitations to&nbsp;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be with your breath in ways that make you feel powerfully connected to yourself and your lifeforce.</li><li fr-original-style="" style="box-sizing: border-box;">Come to know yourself as three centred: full of instinctual knowing, heart connections, and an open curious mind.</li><li fr-original-style="" style="box-sizing: border-box;">Connect with imagery that speaks deeply to how you are feeling, and learn the wisdom it has to share with you.</li><li fr-original-style="" style="box-sizing: border-box;">Explore photos you have taken in your own square mile of location to experience a deeper sense of belonging to place.</li><li fr-original-style="" style="box-sizing: border-box;">Journal to find new ways of expressing ideas that emerge in these session.</li><li fr-original-style="" style="box-sizing: border-box;">Meet others on a journey of self-discovery</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/the-soul-shed/e7785701-8274-46e0-821b-01a7820419e6/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If this appeals, I very much look forward to seeing you !</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Dates and themes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 10th March - Emergence &nbsp;-Being with your lifeforce</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 7th April &nbsp;- Mandala -Healing &nbsp;patterns in nature &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 12th May - &nbsp;Belonging - Witnessing Trees</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 9th June - A quiet inner voice - encircling an image</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 7th July - encounters and initiations - equanimity</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 4th August - deep in the woods -keeping faith</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 1st September - Arrival of the pioneer </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 6th October</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sunday 3rd November</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>


On a Sunday close to the New Moon each lunar cycle, I'm offering space for us to gather and for you to reconnect with your intuitive guidence in gentle restorative community. This space is for you if
You're longing for spaciousness
Your whole system would appreciate the sense of a deep opening sigh
You know somewhere calling from within that Self Care has to be a priority
You are curious about learning intuitive creative practice that can restore a sense of balance, inner calm, and a sense of renewed capacity to play your part in life unfolding.
You'd welcome an hour on a Sunday of relaxing restorative connection.

You will have a series of invitations to 
Be with your breath in ways that make you feel powerfully connected to yourself and your lifeforce.
Come to know yourself as three centred: full of instinctual knowing, heart connections, and an open curious mind.
Connect with imagery that speaks deeply to how you are feeling, and learn the wisdom it has to share with you.
Explore photos you have taken in your own square mile of location to experience a deeper sense of belonging to place.
Journal to find new ways of expressing ideas that emerge in these session.
Meet others on a journey of self-discovery

If this appeals, I very much look forward to seeing you !


Dates and themes:
Sunday 10th March - Emergence -Being with your lifeforce
Sunday 7th April - Mandala -Healing patterns in nature 
Sunday 12th May - Belonging - Witnessing Trees
Sunday 9th June - A quiet inner voice - encircling an image
Sunday 7th July - encounters and initiations - equanimity
Sunday 4th August - finding non attachment
Sunday 1st September -follow the sun
Sunday 6th October - surrender to the holy plan!
Sunday 3rd November  - return to the innocence







The Soul Shed

Time and space  for you to reconnect with your intuitive guidence in gentle restorative community.


Sunday Openings at The Soul Shed

Elevate your auditing expertise and lead the way in quality management with our ISO 9001:2015 Lead Auditor course, certified by CQI and IRCA. This comprehensive program is designed for professionals seeking to conduct first, second, and third-party audits of Quality Management Systems (QMS) against the ISO 9001:2015 standard.
Our course provides in-depth training on the principles and practices of auditing, equipping you with the knowledge and skills to effectively lead audit teams and assess the conformance and effectiveness of QMS in organizations. You will learn how to plan, conduct, report, and follow up on audits in compliance with ISO 19011 guidelines and ISO/IEC 17021 standards.
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Comprehensive Curriculum: Cover all aspects of the ISO 9001:2015 standard, audit principles, and techniques, as well as risk-based thinking and the process approach.
Career Advancement: This course is ideal for those aspiring to become lead auditors, quality managers, or consultants, offering a pathway to new opportunities and enhanced professional status.
Upon successful completion of the course and examination, you will be awarded the prestigious CQI and IRCA certification, recognized globally as a mark of excellence in auditing. This certification will enable you to conduct audits for certification bodies and help organizations achieve compliance and continual improvement.
Enroll in our ISO 9001:2015 Lead Auditor course today and take the next step in your journey to becoming a leader in quality management.

QUALITY ACADEMY

Quality Management System

ISO 9001

Quality Management

Quality Assurance

Quality Auditor

Become a certified ISO 9001:2015 Lead Auditor with our CQI and IRCA accredited course. Gain the skills to lead quality management audits and enhance your career. Enroll now!

ISO 9001:2015 Lead Auditor (CQI and IRCA Certified)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre</p><p>The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects.</p></div><div id="course-pills-2"><h4>The Data Centre, it?s Importance and Causes for Downtime</h4><h4>Data Centre Standards and Best Practices</h4><h4>Data Centre Location, Building and Construction</h4><ul><li>Selecting appropriate sites and buildings and how to avoid pitfalls<br />Various components of an effective data centre and supporting facilities setup</li></ul><h4>Raised Floor/Suspended Ceiling</h4><ul><li>Uniform, concentrated and rolling load definitions<br />Applicable standards<br />Raised Floor guidelines<br />Signal Reference Grid, grounding of racks<br />Disability act and regulations<br />Suspended ceiling usage and requirements</li></ul><h4>Light</h4><ul><li>Standards<br />Light fixture types and placement<br />Emergency lighting, Emergency Power Supply (EPS)</li></ul><h4>Power Infrastructure</h4><ul><li>Power infrastructure layout from generation to rack level<br />ATS and STS systems<br />Redundancy levels and techniques<br />Three-phase and single-phase usage<br />Power distribution options within the computer room<br />Power cabling versus bus bar trunking<br />Bonding versus grounding<br />Common Mode Noise and isolation transformers<br />Distribution boards, form factors and IP-protection grades<br />Power quality guidelines<br />Real power versus apparent power<br />How to size and calculate load in the data centre Generators<br />Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option<br />Battery types, correct selection and testing<br />Thermo-graphics</li></ul><h4>Electro Magnetic Fields</h4><ul><li>Electrical fields and magnetic fields definitions and units of measurements<br />Sources of EMF<br />Effects of EMF on human health and equipment<br />(H)EMP<br />Standards<br />EMF shielding solutions</li></ul><h4>Equipment Racks</h4><ul><li>Rack standards, properties and selection criteria<br />Security considerations<br />Power rail/strip options</li></ul><h4>Cooling Infrastructure</h4><ul><li>Temperature and humidity recommendations<br />Cooling measurement units and conversion rates<br />Sensible and latent heat definitions<br />Differences between comfort and precision cooling<br />Overview of different air conditioner technologies<br />Raised floor versus non-raised floor cooling<br />Placement of air conditioner units and limitations to be observed<br />Supplemental cooling options<br />Cold aisle/hot aisle containment</li></ul><h4>Water Supply</h4><ul><li>Importance of water supply and application areas<br />Backup water supply techniques</li></ul><h4>Designing a Scalable Network Infrastructure</h4><ul><li>The importance of a Structured Cabling System<br />Planning considerations<br />Copper and Fiber cable technology and standards<br />ANSI/TIA-942 Cabling hierarchy and recommendations<br />Testing and verification<br />SAN storage cabling<br />Network redundancy<br />Building-to-building connectivity<br />Network monitoring system requirements</li></ul><h4>Fire Suppression</h4><ul><li>Standards for fire suppression<br />Detection systems<br />Various total flooding fire suppression techniques and systems, their benefits and disadvantages<br />Handheld extinguishers<br />Signage and safety<br />Regulatory requirements and best practices</li></ul><h4>Data Centre Monitoring</h4><ul><li>Data centre monitoring requirements<br />EMS versus BMS<br />Water leak detection systems<br />Notification options and considerations</li></ul><h4>Operational Security and Safety Practices</h4><ul><li>Data centre security layers<br />Physical, infrastructure and organisational security<br />Safety measures and essential signage</li></ul><h4>Labelling</h4><ul><li>Choosing a labelling scheme<br />Recommended labelling practices<br />Network labelling</li></ul><h4>Documentation</h4><ul><li>How to setup proper documentation<br />Document management policies and procedures</li></ul><h4>Cleaning</h4><ul><li>Cleaning practices for the data centre</li></ul><h4>MTBF/MTTR</h4><ul><li>Standards and definitions<br />Calculation models<br />The ?real? value</li></ul><h4>Maintenance Contracts/SLA/OLA</h4><h4>EXAM: Certified Data Centre Professional</h4></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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