NPORS Reach Lift Truck (N003)
Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes: Changing your mindset Unconscious bias Emotional Intelligence Planning (not scripting) Monologue vs dialogue Questioning skills Listening skills Solution- finding
Introduction to Agile for Executives: In-House Training This session provides executives with an overview of Agile values and principles, the key benefits of an Agile approach, and its differences with the traditional Waterfall method. During the session, we compare and contrast the major Agile methods, with an emphasis on Scrum, as the most popular in the market. And most importantly, we present some criteria for Agile Transformation, possible certifications to pursue, and what is needed at the senior leadership level to achieve the best business results. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts, and roles and responsibilities Illustrate an Agile approach outside of Software Development Define Scaled Agile Determine how to support an Agile transformation for your organization Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile benefits Agile myths and realities Overview of Agile Methods Overview of Agile methods Scrum method Lean and Kanban methods Criteria and certifications What Executives Need to Know About Agile Agile is not just for IT Agile can be scaled Agile transformation needs your support Summary and Next Steps Review Personal Action Plan
Become an EV Charging Point Specialist: Level 3 Installation Course This comprehensive Level 3 course, recognized by all competent persons schemes (CPS) and the Office for Zero Emission Vehicles (OZEV), equips you with the skills and knowledge to install domestic and commercial EV charging points. Partner Advantage: We've partnered with leading EV charging point manufacturers, ensuring you gain the knowledge to install their equipment directly after the course. Boost Your Business: Gain access to a network of leads and contacts to jump-start your EV charging point installation business. You can currently claim up to £14,000 in installs per business (across up to 40 charging points). Prerequisites: Formal craft qualification (e.g., N/SVQ 3 in Electrical Installation) or equivalent earlier certification. 18th Edition qualification What to Bring: Photo ID Passport-sized photo Invest in your future and become a sought-after EV charging point specialist. Enrol today!
A four-hour workshop on how to accelerate the learning and development of your Neurodiverse colleagues.
The Energy Efficiency (Part L) course empowers gas and oil-fired domestic heating and hot water system designers to comply with Part L of the Building Regulations. Who should attend? Heating engineers Design engineers Building services industry operatives Anyone looking to self-certify heating installations through Competent Persons Schemes (CPS) Course Objective: Develop the knowledge and skills to design heating systems that meet the energy efficiency standards outlined in Part L of the Building Regulations. Prerequisites (one required): ACS qualification OFTEC qualification Level 2 or 3 N/SVQ in plumbing (or equivalent) Level 2 or 3 N/SVQ in heating and ventilation (or equivalent) Level 2 or 3 N/SVQ in gas installation/maintenance (or equivalent) Level 2 or 3 N/SVQ in oil-fired technical services (or equivalent) Previous energy efficiency certificate What you'll gain: Understand the key requirements of Part L of the Building Regulations for domestic heating systems. Learn to design heating systems that achieve optimal energy efficiency. Master the skills needed to self-certify installations through CPS schemes. Benefits: Stay compliant: Ensure your heating system designs meet current regulations. Reduce energy consumption: Promote sustainable practices in the industry. Gain a competitive edge: Offer energy-efficient solutions to your clients. All participants must bring photo ID and a passport-sized photo for the course. Enrol today and become a leader in energy-efficient heating system design!
Introduction to Agile and Scrum: In-House Training This half-day course provides an overview of Agile principles and mindset, and the Scrum framework as a key Agile approach. It will provide you with the key benefits of an Agile approach, and its differences with the traditional Waterfall method. Lastly, as Agile is looked upon more frequently as an alternative delivery method, you will review situations where Agile can be adapted outside of software development, where it is most commonly used. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts and roles and responsibilities Illustrate Agile approaches outside of Software Development Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile Benefits Agile Methods Overview of Scrum Scrum Overview Scrum Events Scrum Artifacts Scrum Roles Definition of Done Agile Approaches Outside of Software Development Agile in other environments Product Development Course Development Marketing Agile Project Candidates Summary What Agile is not... Concerns and Pitfalls
Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan