1963 Courses in Cardiff

This course is suitable for anyone looking to become an accredited tutor or trainer. You may be new to the teaching or training sector; thinking of a career in training and development, or already training / tutoring and would like to become accredited. The course is delivered over 5 half day workshops which develop your knowledge and skills of training techniques. There is some home study, a tutoring session and a 20 minute micro-teach. The total duration of the course is approximately 8 weeks. Through attending this course, you will be able to: Plan, design and deliver a training session using appropriate methods Engage learners using a range of techniques and manage a learning environment Monitor, assess and evaluate training Reflect on own practice and identify areas for development Further Information You will be set self study to complete after each session. This should not take more than 1-2 hours per week. We are on hand to answer any questions you may have throughout your course. You will prepare a microteach session on a topic of your choice, you will have a mentoring session with your tutor to prepare you for this. You will deliver your session to 4 colleagues and will receive feedback from your peers and the course tutor. Please ensure you have read the Terms and Conditions before signing up to this course. Our workshops are interactive and engaging, you can use all the tools and techniques that we demonstrate in our training sessions with your won learners. Benefits Build your confidence in your training skills Gain accreditation Make your training sessions fun and engaging Build your network through meeting other trainers and educators Access resources and tools to use with your own learners

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Overview This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. Description It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism Defining Absence – the text book definition will help learners clearly understand what is meant by absence Types of Absence – unravelling the different types of absence and distinguishing between absence and leave Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it Statistics – identifying the real cost of absence and looking at regional and sector differences Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture. Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. Who should attend This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. Requirements for Attendance None.

Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included

This 1 day course is designed for the end user who is using or will use Office 365. This course will provide delegates with the knowledge and skills to efficiently use Office 365 on a day-to-day basis. The course is designed with real world scenarios in mind. Delegates will learn how to use Outlook Online, Skype for Business, OneDrive for Business, SharePoint Online, and OneNote. At the end of this course delegates will be able to effectively navigate Office 365 and make use of all of the features of Office 365 Office 365 Overview Introducing Cloud Computing Identify and Outline the Component Products in Office 365 including Outlook Web App, Office Online Apps, OneDrive and Skype for Business Navigating around Office 365 Customising the Office 365 Nav Bar Updating your Profile in Office 365 Using the Outlook Online Application Overview of Outlook Online Working with Email and Folders Outlook People and IM Contacts Using the Calendar Shared Calendars Outlook Tasks in the Web App Setting Outlook Options, Signatures, Automatic Replies and Rules Using Skype for Business Overview of Skype for Business Viewing and Setting Presence Status Using Instant Messages in Business Understanding the Interactive Contact Card in Microsoft Office Applications Integration with Outlook Using Skype for Business for Online Presentations including Content Sharing, Polls and a Virtual Whiteboard Working with OneDrive for Business What is OneDrive for Business? Navigating around OneDrive Accessing Content in OneDrive Using the Office Online Apps Sharing Documents and Collaborating Connecting Microsoft Office to OneDrive Creating Office Documents and Saving Directly to OneDrive Using Groups and Delve Introduction to Groups Collaborating using Groups Getting to Content using Delve Requirements Requirements Before attending this course, students must have: Basic understanding of Microsoft Office Basic understanding of Microsoft Windows Operating systems

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Presentation Skills 101 is a course designed for those who want to improve their public speaking skills by learning basic skills of persuasion and developing more confidence, credibility and composure when presenting.

Constantly making up and breaking up Improve communication Self-regulation Improve understanding Address trust and respect issues Healthy relationship course Be a better partner training for both parties Emotional intelligence and relationship disciplines training 6 sessions 1-hour x 6 https://relationshipsmdd.com/product/our-relationship-is-an-emotional-rollercoaster/

Course Objectives The goal of this course is to provide you with the knowledge required to use more advanced functions and formulas and work with various tools to analyse and present data in spreadsheets, such as sorting, filtering, applying conditional formatting and charting the data. ' Customer Feedback Really useful and engaging course. Learnt a lot that will be very beneficial in my job. Trainer was great. Kelly Moreley - TACT Very happy with the course. Worked as a good refresher from what I knew already and enhanced my knowledge further in formulas + vlookup and shortcut keys. Jenny Price - Acer 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored training courses: In, in company training, you can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Recap on Excel formulas and calculations Overview of formulas in Excel Relative, Absolute and Mixed cell references Group editing worksheets Autofill and Flash Fill Changing Excel’s environment Options Changing the default number of sheets Creating an Autofill Custom List Adding tools to the Quick Access Toolbar Mastering Excel Tables Introducing Excel Tables Formatting a Table Creating Calculated Columns Using Slicers to filter your data Using Totals to get statistics out of your data Removing duplicates Converting Tables back to normal Ranges Using names Ranges In Excel formulas As a way of navigating through the workbook Advanced Formulas Simple IF examples Using IF to check if a cell is blank Nested IFs VLOOKUP HLOOKUP Text Functions Date Functions Conditional formatting Apply Conditional Formatting Customising Conditional Formatting Using Icons in Conditional Formatting Using Formulas to conditionally format cells Linking spreadsheets and workbooks Making a reference to another worksheet Making a reference to another workbook Editing links Troubleshooting links Analysing databases Quick analysis Sorting a database Apply filters to a database Advance filter Sorting and Filtering by Conditional Formats Charts Analyse trends in data using Sparklines Creating charts from start to finish Exploring the different Chart Types Apply Chart Styles Formatting Chart Elements Filtering Charts by Series or Categories Adding a Trendline to a Chart Create a Chart Template Attaching security to a spreadsheet and workbook Protect Cells Protect Structure of worksheets Protect a Workbook by adding passwords Introduction to Pivot Tables What are Pivot Tables? Using recommended pivot tables to analyse your data Who is this course for? Who is this course for? For those who want to explore in more detail formulas and functions, data analysis and data presentation. Requirements Requirements Preferably, delegates would have attended the Excel Introduction course. Career path Career path Excel know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included

TQUK Level 3 Award in Emergency First Aid at Work (with VR Practical Sessions) This is our most popular course. This TQUK Level 3 Award in Emergency First Aid at Work course is designed to provide learners with the essential skills and knowledge to handle emergency situations in the workplace effectively. Ideal for those responsible for first aid in low-risk work environments, the course offers a blend of theoretical instruction and cutting-edge virtual reality (VR) practical sessions to enhance hands-on experience in a safe, controlled environment. Throughout the course, learners will develop a solid understanding of first aid principles, including how to assess and manage various emergencies such as injuries, shock, burns, and medical conditions like heart attacks or strokes. The integration of VR technology allows participants to immerse themselves in realistic scenarios, reinforcing their ability to apply first aid techniques with confidence. Key topics covered include: - Responsibilities of a First Aider - Assessing the Scene for Safety - Basic Life Support (CPR) and AED Use - Managing Unconsciousness, Bleeding, and Shock - Dealing with seizures and burns - Infection Prevention and Control The VR practical sessions simulate real-life emergency situations, providing learners with the opportunity to practice their skills in a virtual environment. These sessions ensure a dynamic and engaging learning experience, enabling learners to feel prepared for real-world emergencies. Upon successful completion of the course, learners will receive a TQUK Level 3 Award in Emergency First Aid at Work, certifying their competence in delivering first aid in the workplace. This course is suitable for employees across all industries, including those working in low-risk environments, office settings, or those requiring a basic first aid qualification for regulatory compliance. **Duration:** 1 day (6-8 hours, including theory and VR practical sessions) **Certification:** TQUK Level 3 Award in Emergency First Aid at Work (valid for 3 years) **Prerequisites:** None