Name: Leading Effective Teams 1 Day Workshop in Coventry
Price: 595 GBP
Availability: InStock

Leicester

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. The participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Our Train-The-Trainer workshop will provide the participants the skills to help them deliver engaging and compelling workshops. Skills such as facilitating needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.

Learning Objectives:

Plan and organize professional presentations
Develop your own natural and relaxed communication style
Learn to sell your ideas with clarity and force that inspires others
Create an open, inclusive and stimulating learning environment
Approach challenges in a way that leads to victories and success for participants
Coach and develop participants to empower them and lead them to continuous improvement

Agenda:

Module One: Understanding Training and Facilitation
What is Training?
What is Facilitation?
Identifying Appropriate Situations for Each

Module Two: Gathering Materials
Identifying Participant’s Needs
Reviewing the Materials
Identifying and Resolving Gaps

Module Three: Creating a Lesson Plan
Planning for the Basics
Adding Slack Time
Creating a Plan B
A Take-Home Template

Module Four: Choosing Activities
Types of Activities
Creating a Tickle Trunk
What To Do When Games Go Wrong

Module Five: Preparing for the Workshop
Creating a Materials List
Gathering Participant Information
Setting up the Physical Location

Module Six: Getting off on the Right Foot
Greeting Participants
Being Prepared
Using Icebreakers

Module Seven: Delivery Tips and Tricks
Using Visual Aids
Creating Supporting Materials
Gauging When It's Time For A Break

Module Eight: Keeping it Interactive
Encouraging Discussion
Using Group Work
The Power of Post-It Notes

Module Nine: Dealing with Difficult Participants
The Ground Rules
Challenges and Solutions
Handling Interruptions

Module Ten: Tackling Tough Topics
Tough Stuff to Watch Out For
Adjusting Your Material for a Sensitive Issue
Dealing with Sensitive Issues in the Workshop

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Train-The-Trainer Skills.

Mangates

Train-The-Trainer 1 Day Training in Leicester


The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.
Course Contents:
Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.
Course Topics:
Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.
Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.
That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.
Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.
Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.
What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.
Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.
Dealing With Difficult Team Members – Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that ‘difficult’ behavior sometimes has its benefits.
Coaching – Using a simple method of coaching, including action plans.
Three Key Skills of Coaching – Looking at the skills required to be an effective coach.
Instant Results Coaching – Coaching in a hurry!
Can Do Coaching Practice – Putting the learning into practice
Course Feature:
By the end of this training you will be able to:
Explain the qualities of an effective leader
Benchmark themselves against those qualities and develop actions to improve
Explain the difference between leading and managing
Explain the value of sharing the business vision with the team
Develop team goals based on the business vision
Motivate their staff by understanding their drivers and developing actions to support them
Deal with difficult staff members
Challenge staff in a meaningful and effective way
Coach staff effectively using a simple process
Certification:
Once after the training you receive course completion certificate from Mangates.
Who can Attend?
Anybody who is interested in Learning Effective Skills to Lead a Team.

Leading Effective Teams 1 Day Workshop in Leicester

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in Leicester

Emotional intelligence 1 Day Training in Leicester

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

This training is aimed at helping hiring managers understand the concepts behind delivering a sound recruitment campaign: What are they trying to achieve, why and how?

Course Contents:

Improve the recruitment skills of the managers within your organization to help build effective teams

Recruitment is a crucial factor in the success of any business. All organizations are defined by the employees within it, so ensuring you employ the right staff at the right time is critical to your success. Aside from this, it is important that the people responsible for recruiting within the business are focused on ensuring they follow legislation and best practice to avoid any potential embarrassment or costly litigation.

This course materials will provide you with everything you need to effectively develop the skills of hiring managers within your organization. They will be taken through the full process of recruitment; developing a wide understanding of the requirements of an effective recruitment campaign in order to help them provide a robust approach to recruitment that helps secure the right candidate for the role.

Why is taking this recruitment skills training a good idea?

Well, just imagine if you were better able to:

Present the company as a professional organization that anyone would want to work for.
Consider legislation and best practice to ensure the recruitment process is fair, robust and fit for purpose.
Create a positive work environment through the introduction of employees that have a range of skills and experience.
Provide a fair assessment and selection process that identifies the best candidate and demonstrates evidence.
Improve their behavioral and situational questioning skills to make interview conversations effective.
Simply apply core recruitment skills, for overall organizational success.
Ultimately this training allows you to develop a managers approach to recruitment, making them better able to effectively recruit the right employees for a role and consequently assist the organization in meeting its business targets.
This Recruitment Skills training will help you to develop your recruitment skills and ensure they are able to effectively attract the best employees into the organization. You will learn how to manage the recruitment process from end to end, managing the relationship with the candidate effectively, performing effective assessment and selection with evidence to support it – all while selling the role and organization.

Course Topics:

Aims of a Recruitment Campaign – Defining what we want to achieve from a recruitment campaign. To ensure we identify the best candidate for the role, minimize the time spent on recruiting, while keeping within legislation requirements. This includes a review of the key tasks required throughout a recruitment campaign.

Recruitment as a Manager’s Responsibility – Identifying the challenges, concerns and benefits of being a hiring manager. Looking at how to overcome any issues or fears the manager may have and establishing the key components of an effective recruitment campaign. This includes a review of a to-do list of recruitment responsibilities.

The Law and Best Practice – An overview of the legislation for equality, how this affects recruitment and how to ensure individuals are neither discriminated against or overlooked. Ensuring the recruitment campaign is fair, robust and fit for purpose, catering for all needs and that evidence is maintained at every stage to demonstrate compliance.  Highlighting the difference between best practice and the law.

Defining the Role – Starting the recruitment process off on the right foot by effectively defining the role through the Job Description and Person Specification – setting the basis for making the process fair, robust and fit for purpose. Including our organizational values within this framework.

A Brief History of Interviewing – A review of how recruitment has progressed. Looking at; Recruiting for the ‘right fit’, Competency Based Recruiting and Value Based Interviewing. Exploring the benefits and pitfalls of each and how to ensure we use the right approach.

Making Improvements Without Increasing Workload – Including value related behaviors in the person specification that helps ease the recruitment process and helps improve your ability to select the person with that best suits the role.

Advertising – Attracting Candidates – Creating a good job advert that is tailored to the role and the target audience. Being able to sell the role while being honest and fair.

Assessment and Selection – Establishing the importance of this part of the process while identifying the best type of assessment methods for different roles. Highlighting the importance of gathering evidence throughout assessments.

Telephone Interview – Identifying the benefits of telephone interviews, when to use them and how best to approach the task. Includes a telephone interview template.

The Interview – Determining what you want to get out of an interview. Includes the key components below.

Interview Preparation – The main elements to cover prior to running an interview

The WASP Technique – A clear interview structure, explained in detail

The key elements of an interview  Explaining the Role, Work History etc.

Interview Questions – An understanding of the general questions you should ask, moving on to Structured, Competency based questions that focus on Behavioral and Situational questions. Exploring these with an in-depth activity.

Selling the Opportunity and the Organization – Developing an approach to appealing to the candidate and showing the organization in a good light. Making the candidate want to work for you.

Closing Questions and Parting – Asking vital questions that will determine the deal breakers for the candidate and ensure both you and the candidate leave the interview knowing all the facts.

Capturing the Evidence – Ensuring you have delivered a fair and effective interview by gathering relevant data and including this in your interview notes.

Getting the Most Out of an Interview – An activity that provides participants with the opportunity to test their ability to identify key data from an interview and assess a candidate's suitability for the role. establishing any discrepancies, contradictions or issues during interviews with candidates.

This Recruitment Skills course is interactive and engaging with activities and exercises throughout.

Course Feature:

At the end of this recruitment skills training, you will be able to:

Describe the concepts behind delivering an effective, fair and robust recruitment campaign that is fit for purpose
Define best practice and the legislation surrounding recruitment
Explain the options available when running a campaign
Confidently make independent recruitment decisions
Effectively recruit, assess, filter and place candidates

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Recruitment Skills.

Recruitment Skills 1 Day Workshop in Leicester

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. 

This training set out to help you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. 

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviors and ability in their role. 
Course Contents:
Managing Performance to Increase Productivity with our Quality Training

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development. 

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focused on success.

These ‘Managing Performance’ training course materials will provide you with everything you need to develop the skills and build the confidence of your management audience.
 
Ultimately, the aim of these managing performance training course materials is to ensure you have the knowledge and skills to help you develop a team of high performing employees that are focused on success.
Course Topics:
The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager. 

Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers. 

Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets. 

Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios. 

Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them. 

Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise. 

Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation. 

The ‘DESC’ Model – Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication. 
Who can attend?
Anybody who is interested in learning Managing Skills can attend this training.
Course Feature:
At the end of this managing performance, you will be able to
Manage performance by setting clearly aligned goals that are documented 
Identify causes of poor performance whilst working with employees to improve and develop 
Recognise and communicate success, focusing on behaviour and result
Cooperate with employees in order to increase productivity, morale and motivation.
Certification:
Once after the training you receive course completion certificate.

Managing Performance 1 Day Workshop in Leicester

Coventry

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how negotiations impact the organizations and ourselves. Reflect on the different outcomes that can be achieved through negotiation and understand which outcomes are acceptable for the intended objectives. Finally participants reflect on the influencing process and how one can achieve things without having the authority or power. 

Each module has been carefully selected based on the intake and skills gaps of the specific audience. After a brief introduction, participants are given 1 to 2 minutes to introduce themselves, practicing their presentation and communication skills (if the intake has included the requested video, this introduction will only be 1 minute). 

Learning Objectives:

At the end of this course, you will be able to:
Define negotiation and influencing stages and how to do so effectively. 
Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalization, and active listening. 
Understand individuals and organizations (attitude, behavior and culture). What each party expects, dealing with emotions, and resistance. 
Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge.
Understand communication strategies, effectiveness in communicating, verbal and nonverbal 
Orchestrating a plan: positioning, anticipating problems, managing conflicts, and  approaching others for help. 
Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience. 
Understand results: risk assessment, damage control, keeping good relationships, win-win outcomes. 
Understand how to use BAPNA, ZOPA, negotiation canvas and other tools and strategies.
Understand how communication and presentation skills empower your negotiation abilities. 

Agenda:

Before We Begin
Welcome/Introductions
Purpose/Inspiration
Course Dynamics
Self Evaluation on Basic Negotiation Skills Knowledge - Class Discussion

Negotiation Canvas
Understanding the Methodology
Think, Feel, See, Hear, Say and Do
Giving and Taking
Points of Interest
Plan B (Key Arguments and Drawbacks)

BATNA and ZOPA
BATNA - Best Alternative to a Negotiated Agreement Intro
Example/Role play: Selling a Car
ZOPA - Zone of Possible Agreement or "bargaining range” Intro
Example/Role Play: Overcoming a Negative Bargaining Zone

Evaluating Success
Defining Negotiation Success
Criteria to Evaluate/Measure Success and Effectiveness
Exercise/Role Play: Hand Shaking
Maintaining a Continued Positive Relationship

Influence and persuasion 
Definitions
General Overview
Positive and Negative Ways to Influence
Open Discussion: Sun vs Wind Tale 
Video: Perception and Persuasion
Video: The Science of Persuasion

Introduction to Communication and Presentation skills
Communication Skills
Exercise/Role Play: Connecting Strangers
Presentation Skills
Exercise/Role Play: Words Clearly Spoken and Silence
Video TED: How to Sound Smart - View and Discuss

Conclusions
Wrap Up
Self Assessment GAP
Feedback Form
Closing Remarks

Negotiation Skills - Professional 1 Day Workshop in Coventry

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. 

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Learning Objectives:

This workshop will help teach participants how to: 
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively

Agenda:

Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary

Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages

Module Eleven: Wrapping Up
Words from the Wise

Target Audience:

Anybody who is interested in learning Communication Strategies Skills.

Communication Strategies 1 Day Workshop in Coventry

Train-The-Trainer 1 Day Training in Coventry


Recruitment Skills 1 Day Workshop in Coventry

Leading Effective Teams 1 Day Training in Coventry

Leading Effective Teams 1 Day Workshop in Coventry

Trusted by 1 in 3 pregnant women in the UK. Get Practical and Professional Advice on
Tips for your baby’s first baths
How to care for baby’s skin & nails
Advice on caring for your baby’s cord
Safe Sleep to reduce risk of SIDS (Sudden Infant Death Syndrome)
Live Q&A

The Baby Academy

Free Baby-Care Class, Trusted by 1 in 3 women in the UK.


Free Baby-Care Class

General Admission

Southend on Sea

Droitwich Spa

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Bingley

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an &nbsp;Experiential Study Group.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">A phenomenological approach to re-view psychopathology:We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by B&aacute;rbara Godoy.This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients&#39; often painful, confounding, and deeply unsettling life experiences. TIMES AND DATES 202525 Jan.&nbsp;&ldquo;Knots&rdquo;&nbsp;with&nbsp;Prof. Ernesto Spinelli2 Feb.&nbsp;&ldquo;Healing&rdquo;&nbsp;with&nbsp;Dr. Michael Guy Thompson22 Mar.&nbsp;&ldquo;Difference&rdquo;&nbsp;with&nbsp;Dr. Todd DuBose12 Apr.&nbsp;&ldquo;Polarization&rdquo;&nbsp;with&nbsp;Prof. Kirk Schneider3 May&nbsp;&ldquo;Character&rdquo;&nbsp;with&nbsp;Prof. Robert Romanyshyn21 Jun.&nbsp;&ldquo;Opening&rdquo;&nbsp;with&nbsp;Dr. Yaqui Martinez19 Jul.&nbsp;&ldquo;Meaning&rdquo;&nbsp;with&nbsp;Dr. Jan Resnick25 Oct.&nbsp;&ldquo;Invention&rdquo;&nbsp;with&nbsp;Dr. Betty Cannon15 Nov. &ldquo;Hallucination&rdquo;&nbsp;with&nbsp;Prof. Simon du Plock13 Dec.&nbsp;&ldquo;Hysteria&rdquo;&nbsp;with&nbsp;B&aacute;rbara Godoy Full course (including dialogues): &pound;1260 (2 pm to 5 pm &ndash; UK time) Only Dialogues: &pound;630 (2 pm to 3 pm &ndash; UK time) Venue:&nbsp;Online Zoom Read the full <a href="https://www.therapyharleystreet.co.uk/2025-experiential-study-group-in-sanity-who-is-sane" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Programme here &gt;</a>Course Organised by: <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/376c7e35-cd6e-46a0-9b64-dee8373e64c4/original.png" style="width: 613px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 613px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Ten live dialogues between Prof Ernesto Spinelli and International Existential Therapists followed by an Experiential Study Group.



A phenomenological approach to re-view psychopathology:
We aim to explore the lived experiences of irregular perceptions of reality with an open mind. Each Saturday includes a live dialogue between Prof Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy.
This series of ten Dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients' often painful, confounding, and deeply unsettling life experiences.


TIMES AND DATES 2025
25 Jan. “Knots” with Prof. Ernesto Spinelli
2 Feb. “Healing” with Dr. Michael Guy Thompson
22 Mar. “Difference” with Dr. Todd DuBose
12 Apr. “Polarization” with Prof. Kirk Schneider
3 May “Character” with Prof. Robert Romanyshyn
21 Jun. “Opening” with Dr. Yaqui Martinez
19 Jul. “Meaning” with Dr. Jan Resnick
25 Oct. “Invention” with Dr. Betty Cannon
15 Nov. “Hallucination” with Prof. Simon du Plock
13 Dec. “Hysteria” with Bárbara Godoy


Full course (including dialogues):
£1260 (2 pm to 5 pm – UK time)

Only Dialogues:
£630 (2 pm to 3 pm – UK time)


Venue: Online Zoom


Read the full Programme here >
Course Organised by:






Therapy Harley Street

Existential Dialogues 2025: “In-Sanity, Who is Sane?” with Prof E. Spinelli

Full Course

Only Dialogues

Sanity is privileged over insanity, which is stigmatized. A therapoet views differences without hierarchy, valuing each unique expression.
We aim to explore the lived experiences on irregular perceptions of reality with an open mind. Each Saturday includes: a live dialogue between Prof. Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy.
This series of ten dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients often painful, confounding, and deeply unsettling life experiences.


Difference - between Prof. Ernesto Spinelli and Dr. Todd DuBose
"Sanity and insanity have been situated in relation to each other on a hierarchical scale that privileges sanity over, beyond, above, and more than its “less than” subjugated copy, insanity. Framed in this way, insanity can only be stigmatized, devalued and pathologized, while sanity is that to which we are to strive, uphold, and genuflect. The therapoet as a phenomenological hermeneutic horizontalizes a spectrum of “sayings of suffering souls”, or “befallings”, which is the originally meaning of “symptom”, not as a pathogen to be excised. Countering supremacist hierarchies of sanity/insanity, or health/illness, the therapoet sees difference, not as deficient, but just different, anew, and not in relation to any centric norm, but just to other differences. The relation to other differences is a relative gradation, whose incomparability resists any kind of nothing-but-ism any more than a fish can be said to be nothing but a squirrel with fins, or dirt as nothing but dry water. The therapoet, therefore, attends to each showing or saying of the suffering soul, sufficient in itself, as it is, in its own way of presencing, by being with it, letting it be, without why.”
Dr. Todd DuBose.


Dr. Todd DuBose is a world-renowned, Distinguished Full Professor at The Chicago School’s College of Professional Psychology. He teaches philosophical foundations of practices of care, ethics, loss and mourning, psychology and spirituality, psychopathology, among other courses, all from a human science perspective, and with a particular focus on therapoetic care. He is a licensed psychologist, supervisor, consultant, and former chaplain, with over thirty-five years of experience. He holds degrees in continental and comparative philosophy of religion and existential-hermeneutical-phenomenological human science clinical psychology and integrates these approaches as a way of caring for such experiences as the impossible (no way out, boundary or limited situations), extreme experiences (such as psychosis, nihilism, suicidal and homicidal ideation), and the taboo (the places no one wants to go: the unwanted and unacceptable, unsayable, unforgiveable, forbidden, and irreverent). He regularly presents workshops in several international venues such as the Circulo de Estudios en Psicoterapia Existential, in Mexico City, Mexico, the Zhi Mian International Institute of Existential-Humanistic Psychology in Dali, China, and the Centre for Existential Practice in Melbourne, Australia. He is widely published and has written on caring for others in very difficult situations including traumatic loss, surviving the COVID-19 pandemic, and meaninglessness. He has also written a short dialogue with Miles Groth, edited by Loray Daws, called, Dialogues on The Soul of Existential Therapy, published by The Society for Existential Analysis. Most of all, he considers himself simply a fellow human being.


Prof. Ernesto Spinelli was Chair of the Society for Existential Analysis between 1993 and 1999 and is a Life Member of the Society. His writings, lectures and seminars focus on the application of existential phenomenology to the arenas of therapy, supervision, psychology, and executive coaching. He is a Fellow of the British Psychological Society (BPS) as well as an APECS accredited executive coach and coaching supervisor. In 2000, he was the Recipient of BPS Division of Counselling Psychology Award for Outstanding Contribution to the Profession. And in 2019, Ernesto received the BPS Award for Distinguished Contribution to Practice. His most recent book, Practising Existential Therapy: The Relational World 2nd edition (Sage, 2015) has been widely praised as a major contribution to the advancement of existential theory and practice. Living up to the existential dictum that life is absurd, Ernesto is also the author of an on-going series of Private Eye novels.


Date and Time: Saturday 22 March from 2 pm to 3 pm – (UK time)
Individual Dialogue Fee: £70
Venue: Online Zoom
FULL PROGRAMME 2025:
25 January “Knots” with Prof. Ernesto Spinelli and Bárbara Godoy
22 February “Healing” with Dr. Michael Guy Thompson and Prof. Ernesto Spinelli
22 March “Difference” with Prof. Tod DuBose and Prof. Ernesto Spinelli
12 April “Polarisation” with Prof. Kirk Schneider and Prof. Ernesto Spinelli
3 May “Character” with Prof. Robert Romanyshyn and Prof. Ernesto Spinelli
21 June “Opening” with Dr. Yaqui Martinez and Prof. Ernesto Spinelli
19 July “Meaning” with Dr. Jan Resnick and Prof. Ernesto Spinelli
25 October “Invention” with Dr. Betty Cannon and Prof. Ernesto Spinelli
15 November “Hallucination” with Prof. Simon du Plock and Prof. Ernesto Spinelli
13 December “Hysteria” with Bárbara Godoy and Prof. Ernesto Spinelli


Read the full programme here >
Course Organised by:




Existential Dialogue 2025: "Difference" with Dr. Todd DuBose

This driver CPC course - Customer Service &amp; Manual Handling is suitable for LGV &amp; PCV and will cover:Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

Master plant tinctures are sacred, natural extracts derived from powerful Amazonian plants, each carrying unique healing properties. 

Used traditionally in shamanic practices, these tinctures provide a gentle, yet profound way to heal, release emotional blockages, and restore physical vitality. 

When you purchase these tinctures, you're contributing to the preservation of indigenous traditions as the Medicine Woman who makes them donates 50% of the proceeds to the Shipibo community in Iquitos, the true guardians of these medicines. 

The medicine women who makes them, fasts for 2 days before preparing them to ensure there is no external energy influencing the tinctures. The tinctures are also buried with the plant they are made from for 2 weeks to help strengthen their essence. 

Instructions:
1. Dosage & Absorption
Empty Stomach for Optimal Absorption: Take your tincture on an empty stomach, ideally at least 30 minutes before eating or 2 hours after your last meal. This enhances absorption and allows the plant’s energy to work more directly.
Sublingual Method (Under the Tongue): Place the recommended number of drops directly under your tongue and hold them there for about 1-2 minutes before swallowing. This method allows the plant’s essence to enter your bloodstream more quickly and efficiently.
Swallowing & Following with Water: If needed, you can follow with a sip of water or herbal tea, but avoid strong flavours that might interfere with the plant’s subtle energy.
2. Dietary Considerations
Avoid heavy, overly processed, or highly stimulating foods (e.g., caffeine, sugar, alcohol, or spicy foods) before and after taking the tincture, as they may interfere with the plant’s effects.
Simple, grounding meals such as lightly cooked vegetables, whole grains, and herbal teas, support a clearer connection to the plant.
If fasting or eating lightly while working with the tincture, listen to your body’s signals and adjust as needed.
3. Setting an Intention
Focused Approach: Working with one plant tincture for 1-2 weeks with a clear intention allows for a deeper relationship with the plant’s wisdom. Reflect on what you’re calling in whether it’s emotional healing, clarity, protection, or insight.
Intuitive Use: While structured use can be powerful, you can also work with the tincture as needed, trusting your intuition to guide you. It is safe for daily use if you feel called to it.
Journaling & Reflection: Keeping a small journal can help you track any insights, shifts, or emotions that arise during your work with the plant.
4. Adapting the Experience to You
There’s no rigid rule - some people benefit from structured, intentional work, while others find a more fluid, intuitive approach works best.
Pay attention to how your body, emotions, and energy respond. If you feel resistance or discomfort, pause and reflect on what the plant might be showing you.
Trust your own process and know that the relationship with plant medicine is deeply personal.
By approaching master plant tinctures with respect, presence, and openness, you can allow their wisdom to guide you in a way that best serves your journey. 🌿✨

Delivery
All prices include postage packaging and UK delivery and will be shipped once back I'm back in the UK. Please provide your address when you order. 

Expected delivery date: April 16th-18th 2025. 

AVAILABLE TINCTURES: 
(NB: This is the up to date list and has changed since last year - no other tinctures are available at present.) 

Noya Rao - Noya Rao, known as the Tree of Light or Flying Tree, is a revered master plant that guides us toward balance, harmony, and profound self-awareness. It illuminates the path to inner truth, helping us gain clarity, insight, and a deeper understanding of ourselves and the world around us. By working with this plant, we can develop a more organised and focused mind, sharpening our ability to discern what is real versus what is illusion. Noya Rao is known to activate intuitive capacities, expanding our awareness beyond habitual patterns and revealing unconscious assumptions that shape our perceptions of reality. By bringing these hidden beliefs to light, it empowers us to release limiting perspectives, build courage, and shift our worldview. This process of self-discovery is often accompanied by a sense of lightness, mental sharpness, and alignment with our highest truth. On a spiritual level, Noya Rao is often associated with dreamwork, lucid visioning, and profound states of meditation. It is said to help practitioners connect with the higher realms of consciousness, serving as a bridge between the material and spiritual worlds. By working with this master plant, we are invited to step into a state of greater alignment, authenticity, and wisdom, deepening our journey of transformation.
Chullachaqui - Cordia alliodora
Chullachaqui is a powerful plant ally with deep spiritual intelligence, offering a direct connection to the wisdom of the ancient forest. It is regarded as a guardian and protector, working as a bridge between human consciousness and the vast network of master plant spirits. This great tree is known for its ability to ground and stabilise the mind, making it particularly beneficial for those who experience anxiety, mental restlessness, or a sense of disconnection. Chullachaqui's energy brings the body into deep union with nature, helping to root scattered thoughts and emotions so that we can feel more centered, clear, and present. By settling the nervous system, it allows for a profound sense of calm and balance. Spiritually, Chullachaqui is said to open doorways to the wisdom of other master plants, making it a valuable ally for those working deeply with plant medicine. It enhances receptivity to the teachings of the forest and allows for a more harmonious exchange of knowledge between the plant world and the human spirit. This plant teaches respect, patience, and trust, reminding us that true wisdom is revealed through direct experience and deep listening.
Chiric Sanango Flower - Brunfelsia grandiflora
A powerful Master Plant and member of the nightshade family. The name Chiric means "cold," as this plant is traditionally used to remove cold from the bones, warming the body and relieving tension. It is commonly worked with to treat fevers, alleviate arthritis pain, and enhance circulation, while also being known to increase libido by stimulating vitality and flow. On a deeper level, Chiric Sanango penetrates the nervous and muscular systems, aligning the body's core structure and releasing stored tension. It works directly on the brain and neural pathways, facilitating a kind of neural reset that can promote mental clarity, emotional resilience, and a renewed sense of balance.
Bobinsana Flower - Calliandra Angustifolia
Bobinsana is known as a gentle spirit who heals and opens the heart. Deeply connected to the energies of love, compassion, and emotional resilience, she helps dissolve emotional barriers, fostering greater empathy and deeper connections with oneself, others, and the natural world. Working with Bobinsana can bring heightened clarity, emotional balance, and an expanded sense of oneness, allowing unconditional love to flow more freely. Often associated with lucid and vividly colorful dreams, Bobinsana is known to communicate through the dream space, offering guidance, insights, and emotional healing. She enhances intuition, focus, and spiritual clarity, making her a powerful ally for meditation, inner work, and creative exploration.
Marosa – Mauritia flexuosa
Marosa is a master plant known for awakening deep self-love, beauty, and emotional sensitivity. She works on the heart, softening emotional walls and helping us to reconnect with our vulnerability. Marosa teaches us to embrace love without fear, whether it be romantic, self-love, or universal love, helping us open to deeper relationships while maintaining healthy boundaries.
On an energetic level, she harmonises feminine energy, fostering grace, sensuality, and magnetic presence. She is often used to heal wounds from past relationships, dissolve patterns of unworthiness, and enhance our ability to both give and receive love. Marosa also connects us with our inner beauty, restoring confidence and self-worth. Physically, Marosa has purifying properties, supporting the skin, reproductive system, and circulation. She helps to bring lightness to the body, washing away stagnant energy and emotional burdens that weigh us down.
Achiote - Bixa Orellana 
Achiote, also known as Annatto, is a sacred tree revered for its protective, grounding, and cleansing properties. Traditionally used by Indigenous communities, it is believed to create an energetic shield, guarding against negative influences and psychic disturbances. By clearing energetic noise, Achiote helps strengthen intuition, inner guidance, and connection to ancestral wisdom. It is particularly grounding, offering emotional stability and resilience during times of upheaval. Used in shamanic rituals for protection and purification, Achiote’s bright red pigment has been applied to the body as a form of energetic armor. It is also associated with the heart chakra, supporting emotional balance and strengthening personal boundaries. 
Piñon Colorado - Jatropha Gossypiifolia
Piñon Colorado is a potent master plant known for its ability to release heavy energies from the body, clearing stagnation from the organs and energetic field. Traditionally used to purge old memories, emotional blockages, and dense vibrations, it works on a subtle yet powerful level, helping to restore balance and lightness. Beyond its cleansing properties, Piñon Colorado is also revered for its protective qualities, often used to shield against negative influences, energetic damage, and the evil eye. Many turn to this plant for spiritual fortification, creating a barrier against unwanted energies while reinforcing personal strength and resilience. The tincture is best taken sublingually, holding the drops under the tongue for 1-2 minutes before swallowing. With its ability to both purify and protect, Piñon Colorado is a valuable ally for those seeking deep energetic renewal and spiritual safeguarding. 
Ajo Sacha - Mansoa Alliacea
Ajo Sacha is a powerful activator of life force energy, awakening our sexual energy, kundalini, and inner strength. It enhances our connection to self, helping us move through life without fear, without limits, and with a deep sense of purpose. By revitalising the body and mind, Ajo Sacha strengthens resilience and endurance, making it an invaluable ally during times of challenge and transformation. This plant is known for summoning the energy of the warrior spirit (Sinchi Medicina), instilling the qualities of righteousness, love, and truth as we navigate our personal and spiritual paths. It teaches us to stand firmly in our power, to move with integrity, and to face obstacles with unwavering strength.On an energetic level, Ajo Sacha is a potent spiritual cleanser, burning away everything that does not belong to us. It is particularly effective in removing panema, the dense, negative energies that weigh us down, cloud our clarity, and prevent us from progressing in life. By clearing these blockages, Ajo Sacha restores a sense of lightness, motivation, and momentum, allowing us to move forward with renewed vitality.
Lupuna Blanca - Ceiba pentandra 
Lupuna Blanca is one of the most revered master trees of the Amazon, embodying strength, wisdom, and spiritual expansion. This mighty tree is known for its towering presence, and its medicine carries the same qualities—offering us the ability to rise above limiting beliefs, expand our consciousness, and step into our full power. Lupuna Blanca works by helping us release deep-seated fears and conditioning that keep us small. It clears energetic blockages, strengthens the spirit, and enhances our connection to divine wisdom. This plant teaches us to hold our space with confidence, helping those who struggle with self-doubt, insecurity, or fear of stepping into leadership roles. On a physical level, Ceiba pentandra is a powerful ally for the immune system, offering protective and fortifying effects that strengthen overall vitality. It is also deeply grounding, bringing stability to those who feel overwhelmed, scattered, or disconnected from their purpose.
Tamamuri - Brosimum Acutifolium
Tamamuri is a powerful plant ally for deep purification and detoxification, working on both the physical and energetic levels to cleanse and restore balance. Traditionally used to eliminate toxins from the body, it is particularly known for supporting the liver, kidneys, and circulatory system. By enhancing the body's natural detoxification processes, it promotes overall vitality and well-being. Beyond its physical benefits, Tamamuri is also an energetic cleanser, helping to release trauma, negative emotions, and stagnant energy held in the body. Many who work with this plant experience a profound emotional reset, as it clears deeply embedded patterns and opens the space for renewal and lightness. It is especially helpful for those feeling weighed down by past experiences, grief, or emotional stagnation.
Renaquilla - Clusia osea Jacq
Renaquilla is revered for its ability to heal and harmonise relationships, particularly those between partners, family members, and close connections. Its medicine teaches unity, understanding, and emotional reconciliation, making it a powerful ally for those seeking to mend or strengthen bonds. Whether used to navigate conflicts, restore trust, or deepen emotional intimacy, Renaquilla works by dissolving energetic blockages that create distance or miscommunication. On a deeper level, this plant helps individuals see their own emotional patterns more clearly, revealing the wounds and conditioning that shape their relationships. By bringing these unconscious dynamics to light, Renaquilla supports self-awareness and emotional growth, allowing for more authentic connections. It encourages open-hearted communication, vulnerability, and forgiveness, making space for true healing. The tincture is best taken with a clear intention, either before a difficult conversation, meditation, or reflection on relational challenges. Some find it especially beneficial during relationship rituals or ceremonies, as it fosters emotional openness and mutual understanding. By working with Renaquilla, one can cultivate a deeper sense of connection, harmony, and love in relationships.
Chuchuhuasi - Maytenus spp.
Chuchuhuasi is a highly respected master plant, known for its ability to build physical, mental, and spiritual strength. Traditionally used to fortify the body, it is often sought after for its anti-inflammatory properties, pain-relieving effects, and ability to increase endurance and stamina. Many indigenous communities use Chuchuhuasi to support joint and muscle health, especially for those who experience chronic pain or physical fatigue. Beyond its physical benefits, this plant is considered a strict but powerful teacher, guiding individuals to cultivate resilience, perseverance, and inner strength. It is particularly beneficial during times of challenge, transformation, or deep personal work, helping one remain steadfast, disciplined, and unwavering on their path. Its medicine teaches that true strength comes not from force but from consistency, commitment, and alignment with one's purpose. The tincture is best taken over an extended period, as its effects accumulate with regular and intentional use. It can be especially supportive for those feeling exhausted, ungrounded, or lacking direction, as it helps to restore energy, determination, and focus. By working with Chuchuhuasi, one learns the art of endurance, patience, and unwavering dedication, both in the physical and spiritual realms.
Hubos - Spondias mombin 
Hubos is a revered grandmother plant, known for its profound ability to nourish, heal, and purify both the physical body and energetic field. Traditionally used for cleansing the blood and supporting the uterus, it is particularly beneficial for women’s health, aiding in menstrual regulation, postpartum recovery, and overall reproductive wellness. Beyond the womb, Hubos also works on the organs and circulatory system, helping to detoxify and restore balance to the body’s core systems. On an energetic level, Hubos is a powerful ally in the healing of deep-seated trauma and emotional wounds. It has a unique ability to access the memories stored within the body, bringing awareness to unresolved pain and gently guiding its release. Many who work with Hubos experience a profound sense of emotional cleansing, as it dissolves blockages and clears stagnant energies. It is particularly helpful for those seeking to let go of ancestral trauma, past emotional burdens, or subconscious patterns that no longer serve them. The tincture is best taken with a clear and intentional mindset, allowing the plant’s wisdom to work through the layers of physical and energetic imprints. 
Tanti Rao - Justicia pectoralis
Tanti Rao is a gentle yet powerful plant teacher that brings deep peace, energetic alignment, and emotional clarity. Known for its ability to calm the nervous system and balance emotions, it is often used in plant medicine work to help those struggling with anxiety, overthinking, and emotional turbulence. On a spiritual level, Justicia pectoralis enhances awareness, helping us tune into the subtle energies within and around us. It brings clarity to the mind, allowing us to see situations from a place of neutrality rather than reaction. This plant is often used to cleanse and realign the energy field, removing blockages and restoring the natural flow of energy in the body. Physically, Tanti Rao supports the heart and circulatory system, promoting relaxation and emotional equilibrium. It is an excellent plant for those seeking inner harmony, deeper self-awareness, and a sense of lightness in their journey.
Aya Vine - Banisteriopsos Caapi
The Aya vine is a sacred Amazonian plant revered for its profound spiritual and healing properties. Used traditionally by indigenous tribes in ceremonial practices, the vine is believed to open pathways to greater self-awareness, emotional healing, and spiritual awakening. It works as a potent ally in clearing deep-rooted emotional blockages, bringing suppressed fears, traumas, and negative patterns to the surface for release and transformation. Beyond emotional and psychological healing, Ayahuasca vine is known for its capacity to deepen one’s connection to intuition, inner guidance, and the natural world. Please note this product is just made from the vine and does not contain DMT. This tincture provides a gentle yet powerful way to connect with the essence of Ayahuasca in a more accessible, non-psychoactive form. Regular use can help align you with your higher purpose, calm your nervous system, and bring a sense of peace and harmony to your life.
Ayahuasca Vine is contraindicated for persons taking anti-depression or anxiety medications. Typical protocols require a person to be off these medications for at least three months prior to consuming Ayahuasca in any form, including vine tincture. Please note the Ayahuasca vine is just a MAOI and does not contain any psychoactive substances. 


Please specify which tincture(s) you would like in the order form. 

Numinity 

Shamanism

Herbal Medicine

Herbalism

Herbal Remedies & Medicine

Master Plant Tinctures made by a master herbalist in Peru. 

Master Plant Tinctures

Please specify which tincture(s) you would like in the order form.

1 x Tincture (30ml) + P&P

2 x Tinctures (30ml) + P&P

3 x Tinctures (30ml) + P&P 

4 x Tinctures (30ml) + P&P

Burnley

Would you like to develop further your practise of Reiki and learn about the Reiki Master symbol to be able to give advanced healing.This Reiki Master Practitioner level 3 course is for you if you would like to practise Reiki at a more advanced higher level. On this third level of Reiki training you are taught the Reiki Master symbol, and given a third empowerment or attunement.On this course you receive the fullest attention at this highest level of your Reiki training. I teach the course live online using Zoom. &nbsp;What does this course offer?<ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">How to use the Reiki Master symbol</li><li fr-original-style="" style="box-sizing: border-box;">Dai Ko Myo symbol and mantra</li><li fr-original-style="" style="box-sizing: border-box;">Attunement to Reiki level 3 energy</li><li fr-original-style="" style="box-sizing: border-box;">Traditional Japanese Reiki cleansing techniques</li><li fr-original-style="" style="box-sizing: border-box;">How to compile your own Reiki Lineage</li></ul>You will be initiated to the Reiki energy by a level 3 attunement and you will receive a full instruction manual and your course certificate will be awarded to you at the end of the course.On this course you receive the fullest attention at this highest level of your Reiki training. &nbsp;&nbsp;I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.This course is for those of you who have completed your level 2 Reiki course and would like to participate in the greatest gift of being able to help heal others with Reiki.If you have completed your Reiki training elsewhere you may still do this course, just simply bring your Reiki Level 2 certificate with you or details of where you completed your training.The course can be booked online here and you will receive instructions on how to access the course.Testimonials:- What other students who have attended my courses are sayingReiki Master Level 3 Course&ldquo;Margaret&rsquo;s courses are always well thought through, full of valuable information, and easy to follow.&rdquo; (Sarah W)&ldquo;I loved the relaxed pace of this class and how I can refer back to the course work materials whenever I need&rdquo; (Charlotte Q)&ldquo;Margaret is a wonderful reiki master and she has been a joy to learn from!&rdquo; (Mark T)

Would you like to develop further your practise of Reiki and learn about the Reiki Master symbol to be able to give advanced healing.
This Reiki Master Practitioner level 3 course is for you if you would like to practise Reiki at a more advanced higher level. On this third level of Reiki training you are taught the Reiki Master symbol, and given a third empowerment or attunement.
On this course you receive the fullest attention at this highest level of your Reiki training. I teach the course live online using Zoom. 
What does this course offer?
How to use the Reiki Master symbol
Dai Ko Myo symbol and mantra
Attunement to Reiki level 3 energy
Traditional Japanese Reiki cleansing techniques
How to compile your own Reiki Lineage
You will be initiated to the Reiki energy by a level 3 attunement and you will receive a full instruction manual and your course certificate will be awarded to you at the end of the course.
On this course you receive the fullest attention at this highest level of your Reiki training. 
I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.
This course is for those of you who have completed your level 2 Reiki course and would like to participate in the greatest gift of being able to help heal others with Reiki.
If you have completed your Reiki training elsewhere you may still do this course, just simply bring your Reiki Level 2 certificate with you or details of where you completed your training.
The course can be booked online here and you will receive instructions on how to access the course.
Testimonials:- What other students who have attended my courses are saying
Reiki Master Level 3 Course
“Margaret’s courses are always well thought through, full of valuable information, and easy to follow.” (Sarah W)
“I loved the relaxed pace of this class and how I can refer back to the course work materials whenever I need” (Charlotte Q)
“Margaret is a wonderful reiki master and she has been a joy to learn from!” (Mark T)

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Master Practitioner Level 3 Online Course

Course Information
Join our comprehensive three-day programme designed as an invaluable external training opportunity for auditors, audit programme managers, and individuals subject to audits. This course is tailored to foster a deep understanding and cultivate essential skills for auditing the validation of computer systems intended for GxP environments (GLP, GCP, GMP, GDP, GPvP).
Commencing with an overview of regulatory prerequisites and the system life cycle, the course swiftly transitions to focus on the pragmatic aspects of auditing computer system validation.
Experience a blend of presentations, interactive discussions, and immersive practical workshops throughout the duration of the course.
Delegates will benefit from practical examples of how to understand the framework of applicable regulations and guidance.
Apply risk management techniques to audit planning
Plan and conduct computerised system audits
Assess system validation documentation to verify compliance
Evaluate data integrity and security issues
Prepare for regulatory inspection.
The course is structured to encourage delegates to:
Discuss and develop ideas
Solve specific problems
Understand the vulnerabilities of computerised systems
Learn how to create a compliance checklist
Link system development with good business practice.
Is this course for you?
Auditors
Audit programme managers
Individuals subject to audits.





Tutors
Tutors will be comprised of (click the photos for biographies):

Nichola Stevens
Director and Principal Consultant, Nuncius Compliance Solutions Ltd

Barry McManus
Consultancy Partner, Empowerment Quality Engineering Ltd





Programme
Please note timings may be subject to alteration.


Day 1
09:00
Welcome and Introductions
09:45
Why We Validate and Regulatory Trends
10:30
Break
10:45
Audit Overview, High Level Process and Scheduling
11:30
System Lifecycle
12:30
Lunch
13:15
Exercise 1 - Audit Scheduling
14:45
Exercise 1 - Feedback
15:15
Break
15:30
Validation Deliverables
16:30
Risk Assessments
17:30
Close of Day 1


Day 2
09:00
Supplier Assessment
10:30
Break
10:45
Exercise 2 - Planning a Supplier Audit
12:00
Exercise 2 - Feedback
12:30
Lunch
13:15
Exercise 3 - Auditing a Computerised System Validation Package
15:30
Break
15:45
Exercise 3 - Feedback
16:30
Change Control
17:15
Close of Day


Day 3
09:00
Infrastructure Qualification
09:45
Maintaining a Validated State - Operational Processes
11:00
Break
11:15
Exercise 4 - Auditing Systems in Operational Use
12:45
Lunch
13:30
Exercise 4 - Feedback
14:15
Exercise 5 - Auditing Trail Review
15:30
Break
15:45
Exercise 5 - Feedback
16:15
Course Objectives Summary and Any Additional Questions
16:45
Close of Course



Extra Information


Face-to-face course
Course Material
Course material will be available in PDF format for delegates attending this course. The advantages of this include:
Ability for delegates to keep material on a mobile device
Ability to review material at any time pre and post course
Environmental benefits – less paper being used per course.
The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions.


Remote course
Course Material
This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event.
Please note this course will run in UK timezone.
The advantages of this include:
Ability for delegates to keep material on a mobile device
Ability to review material at any time pre and post course
Environmental benefits – less paper being used per course Access to an online course group to enhance networking.
You will need a stable internet connection, a microphone and a webcam.
CPD Points
19 Points
Development Level
Develop

Research Quality Association

Auditing Computerised Systems

RQA Member

Non Member

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

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