447 Courses in Bristol

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. What Does This Course Offer? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. Course Content The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: What makes EI so important within the workplace Self-Awareness and your EQ Profile The EQ unpacked Unconscious Bias & EI How to develop your EI quotient Accreditation Activity Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. Scheduled Course Dates Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

About this Training Course Asset maintenance and equipment reliability teams play a significant role to ensure that there is no room for downtime and losses in production. They are often recognised for their contribution and ability to keep assets running productively in today's organisations. This 4 full-day Certificate in Asset Management course will provide those involved in Asset Management with a full explanation of the key processes to manage assets across their lifecycle. This course has been designed to equip participants with practical skills to take back to work. This course enables participants to ensure their organisation's assets are realising their full value in support of the organisation's objectives. Accredited by the Institute of Asset Management (IAM), this course will prepare participants to sit for the IAM Asset Management Certificate qualification. The IAM exam is offered as an option for participants of this course. Training Objectives Upon completion of this course, the participants will be able to: Understand the key principles, tools and terminology of Asset Management, and demonstrate how it will benefit their organisation Gain familiarity in the application of ISO 55000 in practice Access a range of models that will support the implementation of asset management in their organisation Have their understanding of Asset Management tools and concepts assessed Learn new Asset Management skills and models that will enhance their current performance Be better prepared for the Institute of Asset Management (IAM) Certificate Examination Target Audience This course will benefit maintenance managers, operations managers, asset managers and reliability professionals, planners and functional specialists. It will also be useful for facilities engineers, supervisors/managers and structural engineers/supervisors/ and managers. Course Level Basic or Foundation Training Methods Other than world-class visuals and slides, this course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of exercises & quizzes to demonstrate key points and to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Trainer Your expert course leader is a is a highly experienced in maintenance and turnaround specialist. He is a Chartered Mechanical Engineer, having spent 19 years working for BP in engineering, maintenance and turnaround management roles. During this time, he worked on plants at all ages in the lifecycle, from construction, commissioning and operating new assets to maintaining aging assets and decommissioning. He has taken roles in Projects, Human Resources and Integrity Management which give real breadth to his approach. He also specialized in Continuous Improvement, gaining the award of International Petrochemical Coach of the year. He stays up to date with the latest industrial developments through his consulting support for major clients. He is also the Asset Management lead and a VILT specialist, having delivered over 70 days of VILT training in the last year. He has an engaging style and will bring his current industrial experience, proficiency of VILT techniques and diverse content, gathered from a comprehensive training portfolio, to deliver a distinctive training experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

We often find ourselves working in fast-paced matrix environments, working in/with virtual teams or simply trying to get something done by someone in another part of the business. This common aspect of our working lives has a common challenge: how to influence other people to help us or do something for us, when they don't report to us. Pulling rank or strong nudging might work once, but we need to build a supportive and collaborative relationship over the long term. What Does This Course Offer? Fortunately, there are really effective tips for influencing, and our program offers an influencing model in detail. Through activity and discussion we explore how you can apply these principles and use it when you need help from other people. Even when we are not in a leadership position it can sometimes be extremely difficult to get people's help, especially when we have no authority over them. This is where an approach and an influencing model can help us identify what we and other people value in a given influencing situation. We can then explore that information so that everyone can view and pursue a common purpose. This course will enhance and promote the skill set necessary for any leader or manager, allowing our in-depth influencing knowledge to be applied into your working environment. From an employer's perspective this award can be a significant long-term return on investment by developing your leaders and managers. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm Trait-Map™ online assessment and report as a frame of reference for your own influencing styles and that of others. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. Course Content The Influencing for Leadership and Management course covers the following topics: Two key influencing models that you can apply back in your daily work Different types of influencing How to create the right environment for influencing Barriers you may face and how to overcome these barriers Accreditation Activity Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. Scheduled Course Dates Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

360 Excavator Training Courses From The objective of the NPORS 360 Excavator Training courses is to deliver comprehensive theoretical and practical training, ensuring the safe utilisation of excavators. This course covers the proficient operation of both wheeled or tracked excavators, catering to potential Digger operators. Upon successfully completing the NPORS Excavator Training Course, participants will be awarded the red trained operator card or the NPORS Traditional card, signifying their competence in completing the 360 excavator courses. Book direct with Vally Plant Training Today. This Novice 360 Excavator courses span five days and provides personalised 1 on 1 training, offering participants a focused and tailored learning experience to enhance their skills in excavator operation. Our price is structured to 1 on 1 training helping you to gain the Digger Driver Ticket 360 Excavator courses or testing can be carried out on your site Nationwide or our site in Gloucestershire NPORS Excavator Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Excavator Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Excavator Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Excavator Test is for operators who have been using the excavators in the workplace for a few years or that they have had some form of in-formal training in the past. If you are unsure if you qualify to go down the test route please contact our team to discuss this in more detail. If you book this route with us you will receive revision notes for the 25 questions. Discounts are available for multiple bookings NPORS Lifting Operations, Excavator As A Crane is an add on to the excavator operator card to enable the operator to safely pick and carry underslung loads, you can add the excavator as a crane at the same time as your 360 Excavator Training Turn your Excavator red card to blue with our hassle free Excavator NVQ, for more information EXCAVATOR NVQ 360 Excavator Training Course: Mastering Operation, Safety, and Maintenance 360 Excavators are versatile and powerful pieces of machinery widely used in the construction industry for various tasks, from digging trenches to lifting heavy loads with the use of Quick Hitches and Tilt Rotators. However, operating an excavator requires more than just basic knowledge of its controls; it demands proficiency, safety consciousness, and a comprehensive understanding of its capabilities. In this detailed course outline, Vally Plant Training will delve into the essential content covered in an 360 Excavator training course, designed to equip participants with the skills and knowledge needed to operate, maintain, and safely manoeuvre excavators on construction sites. If you’re keen on mastering the art of manoeuvring those heavy-duty machines, the 360 digger training at Vally Plant Training is just what you need. This course is designed to transform you into a pro at operating 360-degree excavators, making you adept at a variety of tasks, from digging to precision handling. The program is tailored to cater to both beginners and experienced operators, ensuring that everyone walks away with valuable skills. For newcomers, there’s an extensive 5-day hands-on 360 digger training where you’ll be immersed in learning the ins and outs of these massive machines, ensuring you get ample time to practice and perfect your technique. The 360 excavator courses for a Novice are 1 on 1 training, this will give you 100% of available time on the excavator learning more than the basics to enable you to pass the NPORS 360 excavator training course first time. Introduction to 360 Excavator Training All Health and safety legislations covered Overview of excavator types and configurations Components and anatomy of an excavator Understanding hydraulic systems and controls 360 Excavator courses Safety Procedures Importance of safety in excavator operation Pre-operation inspection checklist Safe entry and exit procedures Personal protective equipment (PPE) requirements Emergency shutdown procedures 360 Excavator Operation Basics Starting and shutting down procedures Familiarisation with controls: joysticks, pedals, and switches Basic manoeuvres: moving forward, backward, turning, and slewing Operating the boom, arm, and bucket controls Operate Quick Hitches and Tilt Rotators if fitted Understanding machine stability and centre of gravity Excavation Techniques Digging trenches and excavating foundations Sloping and benching techniques for safe excavation Loading dumper trucks and stockpiling materials Precision excavation for utilities and pipelines Lifting and Rigging: Excavator as a crane Overview of Excavator lifting capacities and load charts Selecting appropriate lifting attachments Rigging techniques: using hooks, slings, and chains Safe lifting practices and procedures Excavator Maintenance Importance of regular maintenance for optimal performance Daily, weekly, and monthly maintenance checks Lubrication and greasing points Troubleshooting common issues and repairs Site Safety and Hazard Awareness Identifying and mitigating hazards on construction sites Understanding underground utilities and potential hazards Working safely near power lines and other overhead obstructions Site-specific safety protocols and regulations Practical Hands-On Training Practical exercises in operating an excavator under supervision Manoeuvring in various terrain conditions Excavation tasks: digging trenches, loading trucks, etc. Lifting and rigging exercises with simulated loads NPORS Assessment and Certification Written examination to assess theoretical knowledge Practical assessment of excavator operation skills Certification upon successful completion of the Excavator Course Excavator Variations Micro Excavator up to 1Tons: Excavator Below 10T Excavator above and below 10T Wheeled Or Tracked 180 excavator (3CX) Lifting Operations (additional) Quick Hitch Training Frequently Asked Questions 1. What is 360 excavator operator training, and why is it necessary? 360 Excavator training provides individuals with the skills and knowledge needed to safely and efficiently operate excavators, heavy machinery used in construction, mining, and other industries. It’s essential for ensuring the safety of operators, preventing accidents, and maximising productivity on job sites. All Vally Plant Trainings Excavator Novice courses are 1 on 1 training helping you to gain the digger driver ticket 2. Who should undergo 360 excavator operator training? Anyone who operates or intends to operate excavators should undergo proper excavator training. This includes construction workers, heavy equipment operators, site supervisors, and contractors. Training is also valuable for individuals seeking employment in industries where excavators are commonly used. 3. What topics are covered in excavator 360 course programs? Excavator training programs typically cover a range of topics, including equipment familiarisation, safety procedures, pre-operation inspection, proper operation techniques, trenching and excavation techniques, site hazards identification, and emergency procedures. Our Training programs include hands-on practical training. 4. How long does excavator 360 course take? The duration of excavator training programs can vary depending on factors such as the level of experience of the participants and the depth of the curriculum. Basic training courses may last anywhere from a few days to 2 weeks. Vally Plant Training can also offer shorter refresher courses for experienced Excavator operators. Contact Vally Plant Training For more information 5. Is 360 excavator training Courses mandatory? While excavator training may not be legally mandated,, many employers require operators to undergo 360 Excavator Training as part of their occupational health and safety policies. Additionally, regulatory bodies and industry associations often recommend or require training certification for operating heavy machinery like excavators on site. 6. Where can I find reputable excavator training courses? Reputable 360 excavator training courses are offered by a variety of sources, including vocational schools, community colleges, private training providers, and equipment manufacturers. It’s important to choose a program that is accredited, led by experienced instructors, and covers relevant industry standards and regulations. Additionally, employers may offer in-house training or provide recommendations for external training providers. Call Vally Plant Training for all reputable training including 360 excavator training. How much does a 360 excavator driver earn?A 360 excavator driver earns Approximately between £24,000 and £40,000 pa. This will depend on things like competence, qualifications, skills, and the amount of work you have completed over the years. holding the NPORS Excavator Operator card will give you a better chance of work.How To Apply For 360 Excavator TrainingIf you want to apply for the 360 excavator Training courses in Gloucestershire then please use our contact form to enquire about our excavator courses. Contact us to find more about the other courses that we offer, and any special offers we have running each month. Please give us as much information as possible about the course, like, is this the first time on the machine or have you had previous certification on the plant.. 360 Excavator Training Courses Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of the excavator and the Construction & Agricultural industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built Excavator practical training area to simulate an actual working environment. Our 360 Excavator Training Courses and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Excavator assessor to your site nationwide, to reduce the amount of time away from work to complete the 360 Excavator Training or travel to Vally Plant Training’s Facility in Gloucestershire. Our more courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Ever wondered what it feels like to take control of a 13-tonne excavator? Now’s your chance to find out with this thrilling 13T Excavator Digger Driving Experience. For a full two hours, you’ll be in the driver’s seat, operating one of these colossal machines just like the professionals you’ve seen on motorways and construction sites across the country. Under the expert guidance of the UK’s Number 1 accredited training organisation, you’ll learn how to manoeuvre this massive piece of machinery with skill and precision. From loading dumpers and moving dirt around to digging impressive holes, you’ll experience the raw power and versatility of a 13-tonne excavator first-hand. For those looking for a “NPORS Excavator Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

Microsoft Power BI training courses at Introduction and Intermediate levels. Click on the link below to view full details: Power BI courses

Standard or Custom Excel courses at Introduction, Intermediate, Advanced and Super User level. Click on the link below for full details: Excel 365 courses

Formally Safeguarding Children Level 1: One Day Course 10am - 3.30pm Working Together to Safeguard Children 2018 & Keeping Children Safe in Education (2022) Updated This Course can also be run within your organisation for your staff group at a reduced cost contact us for a quote or if you have any other questions about this course talk to an adviser now online.

Overview of Telehandler Training Course Telehandler Training or Telehandler Courses is an essential program designed to equip operators with the necessary skills and knowledge to safely and efficiently operate telehandlers. These versatile machines, commonly used in agriculture, construction, and warehousing, require precise handling due to their complex controls and varied load capacities. Our Telehandler Courses will help you achieve your goal to be a successful Telehandler Operator. The importance of comprehensive telehandler training cannot be overstated. It ensures that operators are well-versed in both the theoretical and practical aspects of handling these machines, significantly reducing the risk of accidents and injuries on the job. Moreover, proper Telehandler training aids in maximising the operational efficiency of telehandlers, which can contribute to the timely completion of projects and the effective management of resources. In various industries, telehandlers play a critical role in lifting and transporting heavy materials over obstacles and uneven terrain, making the Telehandler course crucial for anyone involved in operations that require heavy lifting and material handling. The Telehandler courses covers a range of topics, including safety regulations, operational techniques, maintenance basics, and troubleshooting common issues, ensuring that all participants are prepared to handle the demands of operating a telehandler in any setting. Booking the Telehandler Training couldn’t be easier. Book Now