2516 Courses in Bristol

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

Audit, Compliance Audit, Road Haulage Audit, Transport Audit, Traffic Commissioner Audit, DVSA Audit

Transport Compliance, Audits, Health and Safety, HGV compliance, PSV compliance, Compliance, Templates, Toolbox Talk, Professional Development, Assistance, Operator Licence assistance,

£ Enquire Highfield Functional Skills Qualification in English, level 1 55 - 60 hours

£ Enquire Highfields Level 1 Certificate in Digital Skills 140 - 217 hours

£ Enquire Highfields Level 2 Award in Digital Skills 70 - 120 hours

£ Enquire Focus Awards Level 1 Award in WorkSkills (RQF) Ask us for more details

£ Enquire Highfields Level 1 Award in Digital Skills 50 - 83 hours

£ Enquire Focus Awards Level 1 Award in Employability Skills (RQF) Ask us for more details

£ Enquire Highfields Level 2 Certificate in Digital Skills 180 - 270 hours