2670 Courses in Brierley Hill

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Official workshops for West-End shows and bespoke masterclasses tailored to any show.

Singing lessons Belfast

Guitar lessons Beflfast

English courses for all levels are available through Mac International

Pushy boardroom bullies... battling agendas... conflicts of interest. Here are the most common drivers of trouble in the boardroom, and tools for making things right.

Provide your child with best of education with Time Master skill development center’s academic coaching courses in Abu Dhabi.Our courses include e learning assistance,science and maths.With our courses your child will have best of learning experience with in a stress free atmosphere .Our highly qualified teachers make sure that your child have the basic foundation for a better future.  Call us:02 6739171 Mail us, at  info@timemaster.ae     Learn more:https://timemaster.ae/coaching-classes Address:112576, ADCP Tower B,Office 404, Behind City Seasons, Electra Street,Abu Dhabi - United Arab Emirates

full-time General English in the UK for 4 weeks MINIMUM, and covers the areas of listening, speaking, reading, writing, and grammar. It also includes 4x weeks MAXIMUM of work for a charity. study and volunteer in the UK

Improve your child’s linguistic skills with Time Master skill development center’s Language courses for kids in Abu Dhabi.Our language courses include english,french,tamil,malayalam and many more.We have a team of highly qualified teachers  that  help your child learn the language in a quick and easy manner.Our courses are designed in a fun and interactive way for the overall improvement of your child’s linguistic abilities. Call us:02 6739171 Mail us, at  info@timemaster.ae     Learn more:https://timemaster.ae/language-courses Address:112576, ADCP Tower B,Office 404, Behind City Seasons, Electra Street,Abu Dhabi - United Arab Emirates

Edoxi's MEAN Stack Course in Dubai equips you with essential skills to become a proficient developer. Edoxi's MEAN Stack course helps you build, deploy, and maintain full-stack JavaScript applications using the MEAN Stack framework. Our MEAN Stack course features one-on-one mentorship from our experts. Discover practical learning and implement your MEAN Stack skills in real-world situations through our project-centric approach, which emphasizes the importance of hands-on experience. Enroll in Our MEAN Stack Course and Gain Hands-On Experience with Expert Mentorship! Call us: +971 4380 1666 Mail us, at  info@edoxi.com Learn more:https://www.edoxi.com/dubai/mean-stack-course Address: Office 504, Bank Street Building, Next to Burjuman Metro Station Exit 3, Khalid Bin Al Waleed Rd, Dubai, United Arab Emirates