The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
For pupils aged 9 - 16 | Delivered in UK Schools by Real World App and Games Developers Our micro:bit Workshop teaches your class about the micro:bit, making some apps and games with them during the workshop (we bring our own micro:bits too if your school doesn't yet have any!). We’ll introduce them to MakeCode, the coding language that the micro:bit uses, and teach them the fundamentals of coding before we work on some really fun projects! For older students, we can even use Python with the micro:bit!
Confined Space Risk Management and Permits - This course includes a basic level of confined space knowledge with the opportunity to use confined space equipment in a simulated environment and a team exercise of creating and reviewing a safe system of work. Note: A pre-requisite qualification is required to complete this course. Day 1 is a CS1 course and the Confined Space Risk Management (CSRM) can be completed as a 1 Day add-on. Any of following courses can be completed as a pre-requisite within 12 weeks of the CSRM; CS1, CS2, 6160-09. Book via our website @ https://www.vp-ess.com/training/confined-spaces/confined-space-risk-management-and-permits/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346
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Level 2 HACCP Training Courses
Affinity Publisher Training Course for Beginners. Online Affinity Training with live instructors or face to face onsite. Learn to create and design layouts for flyers, brochures, newsletters, marketing documents and business stationery.
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