Courses in Birmingham

Discover the essential skills and knowledge needed for success in the legal profession with our comprehensive Legal Secretaries Introductory Training course. From legal writing to contract law, litigation skills to employment law, equip yourself with the expertise to thrive in law offices. Enroll now and embark on a rewarding career path in the legal field.

Arabic Legal Writing and Drafting Skills Why Attend This course focuses on clear legal writing in Arabic. Effective communication with lawyers is about more than simply words. It entails understanding the unique way lawyers think and approach the legal, political, and business world. During this Arabic course, a number of legal documents are discussed, including drafting contracts, letters, policies and company bylaws. Participants also look at a wide variety of commercial agreements during practical drafting sessions. This course helps participants to draft confidently and effectively in Arabic regardless of the governing law. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply a plain Arabic style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Use best practice techniques to write contracts, letters, policies and company bylaws Correct common mistakes in legal writing Address and deal with challenges and issues relating to the use of legal jargon Proofread effectively Target Audience The course is suitable for Arabic speakers looking for a better understanding of how to write Arabic legal documents. This course is for lawyers, legal secretaries, commercial managers, contract managers, HR executives and managers, purchasing managers, tender executives and anyone who must draft, amend or update contracts, legal letters and company policies and bylaws.  Target Competencies Drafting letters, policies, company bylaws and contracts Proofreading Writing in plain Arabic Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Basic legal writing concepts and contract drafting The various types of legal documents Tips in writing bilingual legal documents Signs of a well drafted contract; the simple rules! The language of drafting Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: following the formula The importance of Boilerplate clauses Plain Arabic in legal correspondence and writing a legal letter Good legal writing practice Pitfalls and issues relating to the use of legal jargon in legal writing Writing different types of emails Layout of a letter Body of a letter Putting a letter together Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Writing a legal policy or company bylaw and legal writing troubleshooting Layout of a policy or bylaw Body of a policy or bylaw How to write the best policy or bylaw Understanding the principles of legal interpretation The four defects that affect legal writing Use of consistent terminology Easily confused words How courts react to legal writing and what to expect

Legal Writing and Drafting Skills Why Attend There is a misconception that legal writing and legal drafting is the same but there is a substantial difference between the two. While legal writing typically deals with persuasive documents such as court briefs and legal letters, legal drafting involves creating documents such as contracts. They are both equally important in legal practice.  Legal writing is an important skill needed in every practice area of law. Words are used to advocate, inform, persuade and instruct. Are you giving the right impression? Are your clients receiving the right message? This course focuses on clear legal writing for a global audience. Effective communication with English speaking lawyers is about more than simply words. It entails understanding the unique way these speakers think and approach the legal, political, and business world. Did you know that most international commercial agreements are drafted in English, irrespective of the nationality of the contracting parties. Drafting contract skills is ideal for lawyers working in English as a foreign language who need to draft, explain or interpret contract clauses written in English. During the course, delegates will look at a wide variety of commercial agreements through to practical drafting sessions. This course will help participants to draft confidently and effectively in English regardless of the governing law. This is a practical course with many exercises and examples in order to achieve an interactive and stimulating outcome. The course's activities involve the production of typical work-place legal documents. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply plain English style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Demonstrate the register of legal writing Correct common mistakes in legal writing Dispense and deal with pitfalls and issues relating to the use of legal jargon Proofread effectively Target Audience This course is for lawyers, legal secretaries, commercial managers, contract managers and anyone who must draft, amend or update contracts, legal letters and legal opinion. The course is suitable for non-native English speakers looking for a better understanding of English legal terms. Target Competencies Drafting letters Proofreading Writing in plain English Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Legal Drafting Signs of a well drafted contract: The simple rules! The language of drafting: Will v Shall v Must Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: follow the formula and you won't go wrong The importance of Boilerplate clauses: No waiver Notices Assignment v Novation Governing v Jurisdiction Force majeure - are we covered for viruses (covid19)? Dispute resolution clause: Litigation v Arbitration v Mediation The preliminary documents in international transaction - using Heads of Terms effectively Vague words and expressions in commercial contracts- know the pitfalls! Best endeavors v All reasonable endeavors v reasonable endeavors Overview of cross border contracts: Distribution v Joint venture v Agency agreements Share Purchase Agreements Warranties and indemnities Allocating risks and liabilities between the buyer and seller Negotiating warranties from a Share Purchase Agreement Plain English in Legal Correspondence Good legal writing practice Moving from legalese to Plain English Unnecessary archaic and meaningless phrases Collocations Importance of collocations in legal writing Pitfalls and issues relating to the use of legal jargon in legal writing Writing short emails Writing long emails Writing formal emails Writing A Legal Letter Layout of a letter Body of a letter Putting a letter together The register of letter writing Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Rewriting letters Rewriting informal sentences to modern alternatives Correcting common mistakes in letter writing Legal Writing Troubleshooting The problem of English idioms Rephrasing English idioms Easily confused words Cutting unnecessary words Use of consistent terminology Ambiguity: how to avoid it Vagueness: how to avoid it Misuse of preposition in dates Problem words Constantly litigated words Rewriting sentences to remove gender specific language

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Level 5 | Three QLS Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 10 CPD Courses | Lifetime Access

24 Hour Flash Deal **25-in-1 Paralegal & Legal Advisor Mega Bundle** Paralegal & Legal Advisor Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Paralegal & Legal Advisor package online with Studyhub through our online learning platform. The Paralegal & Legal Advisor bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Paralegal & Legal Advisor course provides complete 360-degree training on Paralegal & Legal Advisor. You'll get not one, not two, not three, but twenty-five Paralegal & Legal Advisor courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Paralegal & Legal Advisor courses are yours for as long as you want them once you enrol in this course This Paralegal & Legal Advisor Bundle consists the following career oriented courses: Course 01: Paralegal (Legal Professional) Certification Course 02: Legal Advisor Training: Property, Employment , Family and Criminal Law Course 03: Business Law Course 04: English Law Basics: Understanding Legal Principles Course 05: Uk Commercial Law and Consumer Protection Training Course 06: Understanding UK Insurance (General, Commercial, Liability, Life) Course 07: Data Protection Level 3 and Data Security (GDPR) Training Certification Course 08: Cyber Security Law Course 09: Family Law Course 10: Workplace Violence, Harassment and Conflict Resolution Training Course 11: Tort Law Simplified: Understanding Legal Principles and Rights Course 12: Criminology: Criminal Law Course 13: Criminal Intelligence & Counterterrorism Analysis Course 14: International Law Certificate Course 15: GDPR Training Course 16: Workplace Confidentiality Course 17: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 18: Corporate Social Responsibility Diploma Course 19: Emotional Intelligence and Social Management Diploma Course 20: Resilience Masterclass Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Office Skills (Administration, Communication and Management) Diploma Course 23: Public Speaking: Presentations like a Boss Course 24: Strategic Business Management Course 25: Middle Manager Management In this exclusive Paralegal & Legal Advisor bundle, you really hit the jackpot. Here's what you get: Step by step Paralegal & Legal Advisor lessons One to one assistance from Paralegal & Legal Advisor professionals if you need it Innovative exams to test your knowledge after the Paralegal & Legal Advisor course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Paralegal & Legal Advisor courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Paralegal & Legal Advisor certificate and transcript on the next working day Easily learn the Paralegal & Legal Advisor skills and knowledge you want from the comfort of your home The Paralegal & Legal Advisor course has been prepared by focusing largely on Paralegal & Legal Advisor career readiness. It has been designed by our Paralegal & Legal Advisor specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Paralegal & Legal Advisor Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Paralegal & Legal Advisor bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Paralegal & Legal Advisor Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Paralegal & Legal Advisor Elementary modules, allowing our students to grasp each lesson quickly. The Paralegal & Legal Advisor course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Paralegal & Legal Advisor training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Paralegal & Legal Advisor The Institute of Legal Secretaries and PAs ILSPA's Legal Secretaries Diploma ILSPA's Legal Secretary Advanced Diploma ILSPA's Legal Secretary Foundation Certificate Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Paralegal & Legal Advisor course, all you need is - A smart device A secure internet connection And a keen interest in Paralegal & Legal Advisor Career path You will be able to kickstart your Paralegal & Legal Advisor career because this course includes various courses as a bonus. This Paralegal & Legal Advisor is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Paralegal & Legal Advisor career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

QLS Endorsed Diploma! Free 3 QLS Certificate + Free 5 CPD Course & Assessments> 260 CPD Points > Lifetime Access

Recent studies show that HR Management, Recruitment & Employment Law are critical aspects of organisational success. With the constantly evolving landscape of employment regulations and workforce dynamics, professionals in these domains need to stay abreast of the latest practices and legal frameworks. Our comprehensive HR Management, Recruitment & Employment Law QLS Endorsed Diploma bundle offers a strategic blend of theoretical knowledge and practical insights to empower individuals in navigating the complexities of HR management, recruitment strategies, and employment law compliance. In an era where workplace dynamics are undergoing significant transformations, understanding the nuances of HR Management, Recruitment & Employment Law is imperative. This HR Management, Recruitment & Employment Law bundle equips learners with the essential tools and knowledge to thrive in diverse organisational settings, fostering a deeper understanding of legal obligations, recruitment methodologies, and strategic HR practices. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Employment Law Training at QLS Level 3 Course 02: Certificate in HR Management at QLS Level 3 Course 03: Diploma in Recruitment Consultant at QLS Level 5 CPD QS Accredited Courses: Course 04: Certificate in HR Audit Course 05: Delegation Skills Course 06: Office Administration Course 07: Legal Secretary and Office Skills Diploma Course 08: Employee Hiring and Termination Training Course 09: Performance Management Level 3 Course 10: Key Performance Indicators Professional Course 11: Workplace Stress Management Take your career to the next level with our HR Management, Recruitment & Employment Law bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.HR Management, Recruitment & Employment Law QLS Endorsed Diploma. Learning Outcomes: Gain a comprehensive understanding of employment law regulations and their implications in various workplace scenarios by HR Management, Recruitment & Employment Law courses. Develop proficiency in HR management techniques, including employee relations, performance management, and strategic workforce planning. Master the art of recruitment consultancy, from sourcing and screening candidates to conducting effective interviews and selection processes. Enhance delegation skills for improved productivity and team performance. Acquire knowledge in office administration and legal secretary duties to support seamless organisational operations across HR Management, Recruitment & Employment Law courses. Cultivate essential personal development skills such as networking, public speaking, decision-making, and critical thinking. The HR Management, Recruitment & Employment Law bundle offers a comprehensive exploration of the foundational principles and advanced strategies essential for navigating the intricacies of human resources and legal compliance. Through a series of meticulously designed modules, learners delve into the multifaceted realm of employment law, dissecting key legislation and its practical implications in real-world scenarios. From understanding the nuances of contract law to ensuring compliance with anti-discrimination regulations, participants gain a holistic understanding of legal frameworks shaping modern workplaces. In parallel, the HR Management, Recruitment & Employment Law bundle delves into the strategic domain of HR management, equipping learners with the skills and knowledge needed to excel in diverse organizational settings. Modules cover crucial aspects such as employee relations, performance management, and workforce planning, empowering professionals to foster a positive organizational culture while optimizing operational efficiency. Additionally, the recruitment consultancy module offers a comprehensive toolkit for talent acquisition, guiding learners through the intricacies of candidate sourcing, selection, and onboarding to ensure optimal team composition and alignment with organizational objectives. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management, Recruitment & Employment Law course is perfect for: HR professionals seeking to enhance their knowledge and skills in employment law and recruitment. Recruitment consultants aiming to expand their expertise and stay updated on industry best practices through HR Management, Recruitment & Employment Law courses. Legal professionals interested in exploring career opportunities in HR management or recruitment consultancy. Individuals aspiring to pursue a career in office administration or legal secretarial roles. Professionals looking to improve personal development skills such as networking, public speaking, and decision-making. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path This HR Management, Recruitment & Employment Law bundle is beneficial for anyone looking to build their career as: HR Manager Recruitment Consultant Legal Secretary Office Administrator Employment Law Advisor Talent Acquisition Specialist Training and Development Manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in law but don't want to be a solicitor? The legal field offers exciting opportunities for paralegals, particularly those specialising in conveyancing and document control. Recent studies show a growing demand for conveyancing paralegals in the UK, with an estimated 20% increase in job openings expected over the next five years. Are you interested in working on property transactions and ensuring legal documents are accurate and compliant? If so, this comprehensive Paralegal, Conveyancing and Document Control bundle could be the perfect starting point for your legal career. With each of the three QLS-endorsed courses, receive a tangible testament to your newfound expertise in the form of a hardcopy certificate. This is a stepping stone to a promising future, embellishing your professional profile with an accredited validation of your skills. Embrace the chance to immerse yourself in this knowledge-rich bundle and pave your way to success. Key Features of the Paralegal, Conveyancing and Document Control - QLS Endorsed Certificate Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Paralegal, Conveyancing and Document Control - QLS Endorsed Certificate bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Paralegal Training QLS Course 02: Conveyancing- Online Diploma Course QLS Course 03: Document Control 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: UK Employment Law Course 02: Contract Management Course Course 03: Internal Audit Skills Course 04: Finance: Financial Investigator Course 05: Anti-Money Laundering (AML) Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Paralegal, Conveyancing and Document Control - QLS Endorsed Certificate courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Paralegal, Conveyancing and Document Control: Develop a comprehensive understanding of paralegal practices and procedures. Gain a deep understanding of the conveyancing process and related legal obligations. Understand how to implement and maintain effective document control systems. Learn the intricacies of UK Employment Law and its practical applications. Get a solid grasp of the best practices in contract management and internal auditing. Gain the ability to unravel financial investigations and understand anti-money laundering processes. Acquire a holistic knowledge of the legal sector, contributing to overall professional growth. Why Choose Us? Get a 3 Free QLS Endorsed Certificate upon completion of Paralegal & Conveyancing Get a free student ID card with Paralegal & Conveyancing Training program (£10 postal charge will be applicable for international delivery) The Paralegal & Conveyancing is affordable and simple to understand This Paralegal & Conveyancing is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Paralegal & Conveyancing course materials The Paralegal & Conveyancing comes with 24/7 tutor support Start your learning journey straightaway with our Paralegal & Conveyancing! *** Course Curriculum *** QLS Course 01: Paralegal Training Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict And Conflict Resolution Module 13: Professional Conduct And Ethics Of Paralegals Module 14: Mandatory Knowledge Fields And Survival Tips For Paralegals QLS Course 02: Conveyancing- Online Diploma Course Module 01: Introduction To Conveyancing Module 02: Key Conveyancing Fundamentals Module 03: Property Law & Conveyancing Practice Module 04: Land Registry Updates And Law Module 05: Law Of Contract Module 06: Landlord And Tenant Module 07: Standard Conveyancing Transactions Module 08: Understanding Accounting Procedures For Conveyancing Transactions Module 09: Preparing Legal Documents Module 10: Taxation Issues For Conveyancers QLS Course 03: Document Control Module 1: Introduction To Document Control Module 2: Principles Of Document Control And Elements Of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies And Instruments Module 5: Document Management Module 6: Quality Assurance And Controlling Quality Of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems And Soft Copy Documentation =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Courses: Previously it was £357) CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Paralegal, Conveyancing and Document Control bundle is ideal for: Career changers Paralegal aspirants Legal secretaries Property professionals Requirements You will not need any prior background or expertise to enrol in this Paralegal, Conveyancing and Document Control bundle. Career path After completing this Paralegal, Conveyancing and Document Control bundle, you are to start your career or begin the next phase of your career. Paralegal Conveyancing Paralegal Legal Assistant Certificates Certificate in Document Control at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Conveyancing at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Paralegal at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00