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Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 4 Days 24 CPD hours This course is intended for Successful students have experience and knowledge in IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. Students also have experience designing and architecting solutions. Before attending this course, students must have previous experience deploying or administering Azure resources and strong conceptual knowledge of: Azure compute technologies such as VMs, containers and serverless solutions Azure virtual networking to include load balancers Azure Storage technologies (unstructured and databases) General application design concepts such as messaging and high availability This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles. Prerequisites Before attending this course, students must have previous experience deploying or administering Azure resources and conceptual knowledge of: Azure Active Directory Azure compute technologies such as VMs, containers and serverless solutions Azure virtual networking to include load balancers Azure Storage technologies (unstructured and databases) General application design concepts such as messaging and high availability AZ-104T00 - Microsoft Azure Administrator 1 - Design governance Design for governance Design for management groups Design for subscriptions Design for resource groups Design for resource tags Design for Azure Policy Design for role-based access control (RBAC) Design for Azure landing zones 2 - Design an Azure compute solution Choose an Azure compute service Design for Azure Virtual Machines solutions Design for Azure Batch solutions Design for Azure App Service solutions Design for Azure Container Instances solutions Design for Azure Kubernetes Service solutions Design for Azure Functions solutions Design for Azure Logic Apps solutions 3 - Design a data storage solution for non-relational data Design for data storage Design for Azure storage accounts Design for data redundancy Design for Azure Blob Storage Design for Azure Files Design for Azure managed disks Design for storage security 4 - Design a data storage solution for relational data Design for Azure SQL Database Design for Azure SQL Managed Instance Design for SQL Server on Azure Virtual Machines Recommend a solution for database scalability Recommend a solution for database availability Design security for data at rest, data in motion, and data in use Design for Azure SQL Edge Design for Azure Cosmos DB and Table Storage 5 - Design data integration Design a data integration solution with Azure Data Factory Design a data integration solution with Azure Data Lake Design a data integration and analytic solution with Azure Databricks Design a data integration and analytic solution with Azure Synapse Analytics Design strategies for hot, warm, and cold data paths Design an Azure Stream Analytics solution for data analysis 6 - Design an application architecture Describe message and event scenarios Design a messaging solution Design an Azure Event Hubs messaging solution Design an event-driven solution Design a caching solution Design API integration Design an automated app deployment solution Design an app configuration management solution 7 - Design authentication and authorization solutions Design for identity and access management (IAM) Design for Microsoft Entra ID Design for Microsoft Entra business-to-business (B2B) Design for Azure Active Directory B2C (business-to-customer) Design for conditional access Design for identity protection Design for access reviews Design service principals for applications Design managed identities Design for Azure Key Vault 8 - Design a solution to log and monitor Azure resources Design for Azure Monitor data sources Design for Azure Monitor Logs (Log Analytics) workspaces Design for Azure Workbooks and Azure insights Design for Azure Data Explorer 9 - Design network solutions Recommend a network architecture solution based on workload requirements Design patterns for Azure network connectivity services Design outbound connectivity and routing Design for on-premises connectivity to Azure Virtual Network Choose an application delivery service Design for application delivery services Design for application protection services 10 - Design a solution for backup and disaster recovery Design for backup and recovery Design for Azure Backup Design for Azure blob backup and recovery Design for Azure files backup and recovery Design for Azure virtual machine backup and recovery Design for Azure SQL backup and recovery Design for Azure Site Recovery 11 - Design migrations Evaluate migration with the Cloud Adoption Framework Describe the Azure migration framework Assess your on-premises workloads Select a migration tool Migrate your structured data in databases Select an online storage migration tool for unstructured data Migrate offline data 12 - Introduction to the Microsoft Azure Well-Architected Framework Azure Well-Architected Framework pillars Cost optimization Operational excellence Performance efficiency Reliability Security 13 - Microsoft Azure Well-Architected Framework - Cost Optimization Develop cost-management discipline Design with a cost-efficiency mindset Design for usage optimization Design for rate optimization Monitor and optimize over time 14 - Microsoft Azure Well-Architected Framework - Operational excellence Embrace DevOps culture Establish development standards Evolve operations with observability Deploy with confidence Automate for efficiency Adopt safe deployment practices 15 - Microsoft Azure Well-Architected Framework - Performance efficiency Negotiate realistic performance targets Design to meet capacity requirements Achieve and sustain performance Improve efficiency through optimization 16 - Microsoft Azure Well-Architected Framework - Reliability Design for business requirements Design for resilience Design for recovery Design for operations Keep it simple 17 - Microsoft Azure Well-Architected Framework - Security Plan your security readiness Design to protect confidentiality Design to protect integrity Design to protect availability Sustain and evolve your security posture 18 - Getting started with the Microsoft Cloud Adoption Framework for Azure Customer narrative Common blockers 19 - Prepare for successful cloud adoption with a well-defined strategy Customer narrative Capture strategic motivation Define objectives and key results Evaluate financial considerations Understand technical considerations Create a business case 20 - Prepare for cloud adoption with a data-driven plan Customer narrative 21 - Choose the best Azure landing zone to support your requirements for cloud operations Customer narrative Common operating models Design areas for Azure landing zones Design principles for Azure landing zones Journey to the target architecture Choose an Azure landing zone option Deploy the Azure landing zone accelerator Enhance your landing zone 22 - Migrate to Azure through repeatable processes and common tools Customer narrative Migration process Migration tools Common tech platforms 23 - Address tangible risks with the Govern methodology of the Cloud Adoption Framework for Azure Customer narrative Govern methodology Corporate policies Governance disciplines Deploy a cloud governance foundation The Cost Management discipline 24 - Ensure stable operations and optimization across all supported workloads deployed to the cloud Establish business commitments Deploy an operations baseline Protect and recover Enhance an operations baseline Manage platform and workload specialization 25 - Innovate applications by using Azure cloud technologies Follow the innovation lifecycle Azure technologies for the build process Infuse your applications with AI Azure technologies for measuring business impact Azure technologies for the learn process 26 - Prepare for cloud security by using the Microsoft Cloud Adoption Framework for Azure Customer narrative Methodology Security roles and responsibilities Simplify compliance and security Simplify security implementation Security tools and policies Additional course details: Nexus Humans AZ-305T00: Designing Microsoft Azure Infrastructure Solutions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-305T00: Designing Microsoft Azure Infrastructure Solutions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Learn how to carry out a Person Centred Review based on the values of person centred thinking. Course Category Person Centred Planning Inclusion Strategic Work Visioning and Problem Solving Description Person centred planning is a way of expressing a set of inclusive values through a unique range of tools and techniques. The most commonly used person centred tool is a Person Centred Review – and it shows these values in action. All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. The role of the support service staff in this work is as a facilitator not as an expert participant, problem solver, assessor or provider of consultation. Person Centred Reviews like MAPS and PATH are especially effective tools in planning transitions and annual review processes for young people with additional support needs and for through-care planning for young people who are looked after or accommodated. Over time person centred working will reveal areas of unmet need in current provision and thereby inform the ongoing strategic planning within any particular region. Testimonials Be the first…. Learning Objectives To Explore the values underpinning person centred working To show how person centred planning with Person Centred Reviews naturally captures young people’s strengths and capacities A demonstration of how person centred reviews encourage meaningful consultation and participation with young people (particularly for those who cannot make their views known in typical ways To show how Person Centred Planning leads to the building of stronger parent/school partnerships To indicate how person centred planning can promote multi-agency teamwork and shared responsibilities To increase understanding the how of process and graphic facilitation in person centred work. Who Is It For ? Teachers and School Staff Education Services Social Care Staff Health Professionals Transition Coordinators Family Support Workers Link Workers Course Content An introduction to the person centred planning Person Centred Reviews – live demonstrations of process in action followed by real time coaching of facilitation skills. We would stress that this is an introductory day and that participants will be expected to make plans for their own follow up and further practice of the tools covered in the course of the day. If you liked this course you may well like: PERSON CENTRED PLANNING USING PATH AND MAPS
This must-attend masterclass will provide a comprehensive understanding of all the key developments in the latest statutory and non-statutory guidance documents from a DSLs perspective, and how they relate to safeguarding provision in schools and colleges.
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
Duration 4 Days 24 CPD hours This course is intended for This course is for the Identity and Access Administrators who are planning to take the associated certification exam, or who are performing identity and access administration tasks in their day-to-day job. This course would also be helpful to an administrator or engineer that wants to specialize in providing identity solutions and access management systems for Azure-based solutions; playing an integral role in protecting an organization. The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization?s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance. Prerequisites SC-900T00: Microsoft Security, Compliance, and Identity Fundamentals AZ-104T00 - Microsoft Azure Administrator 1 - Explore identity in Microsoft Entra ID Explain the identity landscape Explore zero trust with identity Discuss identity as a control plane Explore why we have identity Define identity administration Contrast decentralized identity with central identity systems Discuss identity management solutions Explain Microsoft Entra Business to Business Compare Microsoft identity providers Define identity licensing Explore authentication Discuss authorization Explain auditing in identity 2 - Implement initial configuration of Microsoft Entra ID Configure company brand Configure and manage Microsoft Entra roles Configure delegation by using administrative units Analyze Microsoft Entra role permissions Configure and manage custom domains Configure tenant-wide setting 3 - Create, configure, and manage identities Create, configure, and manage users Create, configure, and manage groups Configure and manage device registration Manage licenses Create custom security attributes Explore automatic user creation 4 - Implement and manage external identities Describe guest access and Business to Business accounts Manage external collaboration Invite external users - individually and in bulk Demo - manage guest users in Microsoft Entra ID Manage external user accounts in Microsoft Entra ID Manage external users in Microsoft 365 workloads Implement and manage Microsoft Entra Verified ID Configure identity providers Implement cross-tenant access controls 5 - Implement and manage hybrid identity Plan, design, and implement Microsoft Entra Connect Implement manage password hash synchronization (PHS) Implement manage pass-through authentication (PTA) Demo - Manage pass-through authentication and seamless single sign-on (SSO) Implement and manage federation Trouble-shoot synchronization errors Implement Microsoft Entra Connect Health Manage Microsoft Entra Health 6 - Secure Microsoft Entra users with multifactor authentication What is Microsoft Entra multifactor authentication? Plan your multifactor authentication deployment Configure multi-factor authentication methods 7 - Manage user authentication Administer FIDO2 and passwordless authentication methods Explore Authenticator app and OATH tokens Implement an authentication solution based on Windows Hello for Business Deploy and manage password protection Configure smart lockout thresholds Implement Kerberos and certificate-based authentication in Microsoft Entra ID Configure Microsoft Entra user authentication for virtual machines 8 - Plan, implement, and administer Conditional Access Plan security defaults Plan Conditional Access policies Implement Conditional Access policy controls and assignments Test and troubleshoot Conditional Access policies Implement application controls Implement session management Implement continuous access evaluation 9 - Manage Microsoft Entra Identity Protection Review identity protection basics Implement and manage user risk policy Monitor, investigate, and remediate elevated risky users Implement security for workload identities Explore Microsoft Defender for Identity 10 - Implement access management for Azure resources Assign Azure roles Configure custom Azure roles Create and configure managed identities Access Azure resources with managed identities Analyze Azure role permissions Configure Azure Key Vault RBAC policies Retrieve objects from Azure Key Vault Explore Microsoft Entra Permissions Management 11 - Plan and design the integration of enterprise apps for SSO Discover apps by using Microsoft Defender for Cloud Apps and Active Directory Federation Services app report Configure connectors to apps Design and implement app management roles Configure preintegrated gallery SaaS apps Implement and manage policies for OAuth apps 12 - Implement and monitor the integration of enterprise apps for SSO Implement token customizations Implement and configure consent settings Integrate on-premises apps with Microsoft Entra application proxy Integrate custom SaaS apps for single sign-on Implement application-based user provisioning Monitor and audit access to Microsoft Entra integrated enterprise applications Create and manage application collections 13 - Implement app registration Plan your line of business application registration strategy Implement application registration Register an application Configure permission for an application Grant tenant-wide admin consent to applications Implement application authorization Manage and monitor application by using app governance 14 - Plan and implement entitlement management Define access packages Configure entitlement management Configure and manage connected organizations Review per-user entitlements 15 - Plan, implement, and manage access review Plan for access reviews Create access reviews for groups and apps Create and configure access review programs Monitor access review findings Automate access review management tasks Configure recurring access reviews 16 - Plan and implement privileged access Define a privileged access strategy for administrative users Configure Privileged Identity Management for Azure resources Plan and configure Privileged Access Groups Analyze Privileged Identity Management audit history and reports Create and manage emergency access accounts 17 - Monitor and maintain Microsoft Entra ID Analyze and investigate sign-in logs to troubleshoot access issues Review and monitor Microsoft Entra audit logs Export logs to third-party security information and event management system Analyze Microsoft Entra workbooks and reporting Monitor security posture with Identity Secure Score
In this webinar, we will explore the power of customer reviews and how they can significantly impact your reputation and attract more customers to your business. Join us as we delve into the strategies and best practices for leveraging reviews to enhance your online presence and ultimately drive growth. Whether you're a small business owner, a marketer, or a customer service professional, this webinar will provide you with valuable insights and actionable tips to optimise your review management approach.
Performance reviews are vital in gauging employee progress and fostering growth. However, conducting these reviews and managing difficult reactions can be a daunting task. Managers often struggle with providing constructive feedback, which may lead to defensive or emotional reactions from employees. Participants will learn to deliver feedback constructively, set clear expectations, and manage emotional responses, resulting in more productive, growth-oriented reviews that benefit both employees and the organization. Learning Objectives The following are some of the key outcomes in this course: How to prepare for and conduct a performance review that's motivating for your team and improves their overall performance Best practices to handle five of the most common, and most difficult, reactions to feedback Build confidence in handling the worst-case scenarios professionally and effectively Target Audience Managers, Team Leaders, Young Professionals