Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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Basic Python syntax and principles of Object Orientated Programming. Most attendees are in-work IT Professional. Private individuals are also very welcome. Evening courses also running. Our Style: Hands-on, Practical Location: Online, Instructor-led Download: anaconda.com Duration: 6 weeks, 1 evening per week, 6pm - 8pm Times: arrange a time for your time zone
Overview Effective decision-making requires the adoption of decision approaches that fit the complexities of these situations and the efficient management of decision-making processes. It also requires the ability to think strategically in highly interactive markets and acute insights into the psychology behind people's behaviour. Objectives Develop critical thinking skills, sharpening your intuition in the face of risk and uncertainty Learn ways to discover, manage, mitigate and avoid decision-making traps Learn to leverage the power of 'nudges' - a light-touch way to influence human behaviour and improve decision-making Boost your ability to build high-performing teams by understanding what conditions enable teams to make better decisions than individuals Become a more strategic leader and decision-maker by understanding the long-term impact your decisions can have on your organisation
Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access
Overview This comprehensive course on Decision-Making will deepen your understanding of the decision making under stress. After successful completion of this course you can acquire the required skills in this sector. This Decision-Making comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Decision-Making. It is available to all students, of all academic backgrounds. Requirements Our Decision-Making is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 7 lectures • 03:05:00 total length •What is Decision Making?: 00:41:00 •Stress and Its Impact: 00:28:00 •Time Stress and Decision Making: 00:27:00 •Personal Level Decision making Under Stress: 00:37:00 •Organisational Level Decision making Under Stress: 00:21:00 •Decision Making for Conflict Management: 00:31:00 •Assignment - Decision Making: 00:00:00
Description Here at iStudy, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. Our aim is to always provide value to our learners with quality courses. Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Decision Making. The certification that you will receive upon completing this Decision Making will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from iStudy. Enrol now! Why You Should Choose Decision Making Lifetime access to the course No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Decision Making is CPD Qualification Standards and CiQ accredited, and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Decision Making is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Decision Making Skills Course Promo 00:03:00 Lesson 01: Introduction To Decision-Making Skills 00:02:00 Lesson 02: Why Decisions Are So Hard 00:06:00 Lesson 03: Benefits Of Rapid Decisions 00:03:00 Lesson 04: Why Decision Making Is Vital 00:03:00 Lesson 05: Fast vs Smart Decisions 00:03:00 Lesson 06: Calculations vs Feelings 00:05:00 Lesson 07: How To Weigh Up The Basics 00:05:00 Lesson 08: Avoiding The Fear 00:06:00 Lesson 09: Playing Devil's Advocate 00:05:00 Lesson 10: 4 Top Tips For Best Decisions 00:08:00 Lesson 11: Living With Decisions 00:08:00 Lesson 12: Final Tips & Ideas 00:04:00
Register on the Decision-Making today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Decision-Making course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description (including method of assessment and certification): The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To successfully complete the Decision-Making course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Decision-Making course. After successfully passing the Decision-Making course exam, you will be able to apply for a CPD-accredited certificate as proof of your Decision-Making qualification. Certification All students who successfully complete the Decision-Making course can instantly download their digital certificate. You can also purchase a hard copy of the Decision-Making course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Decision-Making is ideal for those who already work in this sector or are an aspiring professional. This Decision-Making course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Decision-Making is open to all students and has no formal entry requirements. To study the Decision-Making course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: This Decision-Making course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status. You could explore a number of job roles for you to fill as you complete this Decision-Making course. Course Content Decision-Making Module 01: What is Decision Making? 00:41:00 Module 02: Stress and Its Impact 00:28:00 Module 03: Time Stress and Decision Making 00:27:00 Module 04: Personal Level Decision making Under Stress 00:37:00 Module 05: Organisational Level Decision making Under Stress 00:21:00 Module 06: Decision Making for Conflict Management 00:31:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
You've undoubtedly made decisions when you were stressed and regretted them later. We've all been there. When in high-stress situations and under pressure, we tend to make dumb mistakes. But if you are in a management position at a company or are the owner of a business, then you are always under pressure, and you can't afford dumb decisions. In this Decision Making in High Stress Situations course, you get to learn how to make the right decisions even under intense stress and pressure. You also learn how stress affects decision-making, the constant pressure traps you fall for, and how to avoid them. With the help of this Decision Making in High Stress Situations course, you will be able to make the right decisions under stressful situations, regardless of whether it's a personal situation, organisational, or to mitigate conflicts. The Decision Making in High Stress Situations course is informative and packed with step-by-step lessons on: What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision-Making for Conflict Management Each lesson is structured, and the course is overall made in a way that answers all your Decision Making in High-Stress Situations related questions. You will get everything you need all in one place. Learn how to stay as cool as a cucumber under stress - enrol in the course now. The Decision Making in High Stress Situations course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all Decision Making in High Stress Situations course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the Decision Making in High Stress Situations course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Decision Making in High Stress Situations program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the Curriculum breakdown of Decision Making in High Stress Situations Course: Module 1: What is Decision Making? This module covers the following topics: Decision Making Classifying Decision Making The Decision Making Process Key Ingredients for Effective Decisions Team Decision Making Corporate Culture and Decision-Making Module 2: Stress and Its Impact This module covers the following topics: What is Stress? Stress at Work Effects of Stress in Decision Making Various Pressure Traps Psychobiology of Stress and Health Difference between Pressure and Stress Module 3: Time Stress and Decision Making This module covers the following topics: Decision Making Under Time Stress Time Perception Models Manipulations of Time Pressure Time and Task Adaptation Adapting to Time Constraints Time Pressure in Negotiation Time Pressure in Mediation Module 4: Personal Level Decision Making Under Stress This module covers the following topics: Improving Decision Making Skills Learn How to Avoid Stress at Work Basic Models to Explain Decision Making Behaviour Under Stress Strategies that address the Cause of Stress Tips on Excellent Decision-Making Rules for Success When Stress Is High Module 5: Organisational Level Decision Making Under Stress This module covers the following topics: Overview of Decision Making Process Mechanism of Organisational Influence Individuals Role in Organisational Decision Making System Information Flow The Structure of Decision Making System Individual Approaches to Stress Management Managerial Approaches to Stress Management Organizational Approaches to Stress Management Module 6: Decision Making for Conflict Management This module covers the following topics: What is Conflict? Stages of Conflict Workplace Conflict Resolution Decision Making under Conflict and Cognitive Control Conflict Management and Decision Making Assessment Process Once you have completed all the modules in the Decision Making in High Stress Situations course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Decision Making in High Stress Situations course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: What is Decision Making? 21:13 1: Module 1: What is Decision Making? Preview 21:13 Module 2: Stress and Its Impact 15:15 2: Module 2: Stress and Its Impact 15:15 Module 3: Time Stress and Decision Making 15:17 3: Module 3: Time Stress and Decision Making 15:17 Module 4: Personal Level Decision making Under Stress 19:15 4: Module 4: Personal Level Decision making Under Stress 19:15 Module 5: Organisational Level Decision making Under Stress 11:24 5: Module 5: Organisational Level Decision making Under Stress 11:24 Module 6: Decision Making for Conflict Management 16:36 6: Module 6: Decision Making for Conflict Management 16:36 Assessment (Optional) 14:00 7: Assessment 14:00 Order Your Certificate 02:00 8: Order Your CPD Certificate 01:00 9: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Decision Making in High Stress Situations course is for people who want to quickly and easily learn about Decision Making in High-Stress Situations. Requirements There are no previous knowledge requirements for the Decision Making in High Stress Situations program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path The course is designed to help you get the job you've always wanted, get promoted at work, go freelance, or launch your own business. You may improve your career and keep your skills up to date by taking this course with a salary range of £35,000 to £65,000 per annum in the UK. Office Manager Operations Manager Senior Manager Personal assistant Project Manager Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed
In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions.
Course Description Get instant knowledge from this bite-sized Decision-Making in High-Stress Situations: Part 2 course. This course is very short and you can complete it within a very short time. In this Decision-Making in High-Stress Situations: Part 2 course you will get fundamental ideas of Course Value, the key understanding of organisational level decision making under stress and so on. Enrol in this course today and start your instant first step towards learning about personal level decision making under stress. Learn faster for instant implementation. Learning outcome Understand the personal level decision making under stress Gain in-depth knowledge of organisational level decision making under stress Deepen your understanding of decision making for conflict management Requirement Our Decision-Making in High-Stress Situations: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Decision-Making in High-Stress Situations: Part 2 Module 01: Personal Level Decision making Under Stress 00:38:00 Module 02: Organisational Level Decision making Under Stress 00:21:00 Module 03: Decision Making for Conflict Management 00:31:00 Assignment Assignment - Decision-Making in High-Stress Situations: Part 2 00:00:00