All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product
Customized in-house plant training and refresher courses delivered by certified CPCS trainers covering a wide range of plant - forklifts, telehandlers, MEWPS, excavators and much more. Tailored to fit you or your company, this training will be a proactive step towards fostering a competent and safety-conscious workforce.
Maximise your potential with bespoke individual development
First Aid at Work Heath and safety law states that all employers should provide a safe and healthy working environment. This is even for those who are self-employed and have one employee, and all the way up to a large international business. Our course will provide delegates with the knowledge and confidence to attend any first aid situation. The First Aid at Work Training course covers the following: The Role of a First Aider Health and Safety Regulations (First Aid) Responding to an Emergency Casualty Care Unresponsive Casualty (Recovery Position) Resuscitation (CPR) Use of an AED (Automated External Defibrillator) Choking Seizures Shock Bleeding (Minor and Severe) Burns and Scalds Chest Pains (Heart Attack, Stroke) Eye Injuries Bones, Joints and Muscle Injuries Head and Spinal Injuries Allergic Reactions including Anaphylaxis Poisoning Check and Abdominal Injuries Summary Course Duration: 18 Hours - usually delivered over 2-3 days Course Validity: 3 Years - annual updates are recommended Training Availably: On or Off site
About This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 7 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia SyncopeIncluding the use of oxygen therapy Review and preparation of emergency medicines e.g. Auto-Injectors, Glucagon and Midazolam Review of “Emergency Drug Kit”
This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 5 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adult Using the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction Dealing with common medical emergencies: Asthma Anaphylaxis Cardiac Emergencies Epileptic Seizures Hypoglycaemia Syncope - Including the use of oxygen therapy
About This comprehensive course is designed to support clinical and non-clinical staff covering medical emergencies that may occur in general aspects of dental care. The course will encourage staff to learn and practice together in simulated emergencies so they know exactly what to do. Duration 4 hours Topics Basic Life Support using airway adjuncts and an AED Using universal treatment algorithms for the care of a sick infant, child or adul tUsing the Chain of Survival as a guide to manage a swift and calm response Using communication tools such as SBAR and RSVP Using a structured assessment approach to manage the patient Choking and airway management including suction
Chairing or facilitating a panel discussion is a particular skill. When many experts and specialists in their field are asked to do this, they discover that it is not as easy as they imagined. Pitching and introducing the session, involving everyone, promoting audience engagement, dealing with difficult panellists and ending the discussion can all be a challenge for inexperienced facilitators. Our panel facilitation training workshop focuses on providing delegates with the techniques and confidence they need to chair panel debates effectively. It is delivered by BBC presenter Martine Croxall and is highly interactive, blending theory with practical exercises. During the course, you will learn: the best way to prepare, including audience analysis and research how to pitch a panel how to introduce a panel how to involve everyone in the discussion the best way to promote audience engagement how to deal with difficult panellists how to end a discussion Each delegate will have the chance to chair a panel discussion, with the other delegates and Martine playing different roles as panellists.
Whether you have to chair a meeting, pitch a proposal or speak at a conference you need good communication and presentation skills. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A typical course can cover: Recognising the strengths of your own communication style Using the different elements of voice and body language effectively Conquering your nerves and use body language to your advantage Pitching presentations so they meet your audiences’ needs Structuring a presentation so the audience is engaged from start to finish Using visual aids Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.