22644 Improv courses

Duration 0.5 Days 3 CPD hours This course is intended for This course is primarily designed for business leaders, consultants, product and project managers, and other decision-makers who are interested in growing the business by leveraging the power of AI. Other individuals who wish to explore basic AI concepts are also candidates for this course. This course is also designed to assist students in preparing for the CertNexus AIBIZ™ (Exam AIZ-210) credential. Overview In this course, you will identify ways in which AI can bring significant value to the business. You will: Describe AI fundamentals. Identify the functions of AI in business. Implement business requirements for AI. Artificial intelligence (AI) is not just another technology or process for the business to consider?it is a truly disruptive force, one that delivers an entirely new level of results across business sectors. Even organizations that resist adopting AI will feel its impact. If the organization wants to thrive and survive in this transforming business landscape, it will need to harness the power of AI. This course is designed to help business professionals conquer and move beyond the basics of AI to apply AI concepts for the benefit of the business. It will give you the essential knowledge of AI you'll need to steer the business forward. Lesson 1: AI Fundamentals Topic A: A Brief History of AI Topic B: AI Concepts Lesson 2: Functions of AI in Business Topic A: Improve User Experiences Topic B: Segment Audiences Topic C: Secure Assets Topic D: Optimize Processes Lesson 3: Implementing Business Requirements for AI Topic A: Identify Design Requirements Topic B: Identify Data Requirements Topic C: Identify Risks in Implementing AI Topic D: Develop an AI Strategy

Duration 4 Days 24 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview Upon completion, Certified Threat Intelligence Analyst students will be able to proactively collect threat data and implement strategies to limit exposure to those threats. Additionally, they will be prepared to take the C)TIA exam Everywhere you turn today, you hear about the need for threat intelligence analysis! However, in some cases, it is just a buzzword, while in other cases, threat intelligence is being touted as the remedy toward advanced persistent threats. The real question is, how do we leverage threat intelligence to reduce network vulnerabilities without wasting time and money? The answer is simple, Mile2?s Certified Threat Intelligence Analyst course. Mile2?s CTIA course will help security professionals learn how to make good use of the many sources of threat intelligence. It will aid an individual to understand what threat sources are helpful, which specific threats are targeted and which ones may need minor adjustments to monitor within your organization. Mile2?s CTIA course focuses heavily on hands-on labs, concentrating on discerning and interpreting threats and responding to them.ÿ The CTIA course focuses overall on current significant threats, threat actors, and identification procedures so that cyber-security professionals can implement the best policies and procures for their organizational security posture. Once complete, the student will be competent toward improving a company?s existing security infrastructure. Policies and methodologies learned in the CTIA will allow the student to use threat intelligence concepts to decrease overall company risk. Course Outline Threat Intelligence Basics Cyber Threats Threat Actors Case Studies Threat Identification Proactive Approach

Duration 1 Days 6 CPD hours This course is intended for This course is for anyone who finds themselves needing to improve their negotiating skills in the workplace. Overview Develop the skills necessary for successful negotiation. Identify key negotiation concepts and strategies. Learn the key elements in preparing for negotiation to help ensure success. Develop a BATNA (Best Alternative to a Negotiated Agreement) before starting negotiation. Identify what we bring to the negotiation table that could get in the way of successful negotiation. Generate options to getting to a shared agreement Prepare for and practice negotiating in a safe environment Being able to negotiate well is critical for any project professional. You need to clarify what you hope to gain from negotiating, as well as understand the other side?s objectives to reach a mutually beneficial result. This course provides essential tips on how to prepare for negotiation, including managing emotions and understanding what all parties contribute to the process. You will also learn the difference between positions and interests and how to bargain to generate options to find the win-win. The course provides an opportunity to apply concepts taught to a real-life situation and to practice negotiating in a safe environment. Note: This course will earn you 7 PDUs. 1 - Negotiation Overview Negotiation defined Negotiation strategies 3 Negotiation approaches Negotiation Process 2 - Preparing your Negotiation Mindset Mental models Personal values Forms of power Managing emotions Identifying your personal hot buttons Cooling down techniques 3 - Prepare for Negotiation Determine if negotiation is your best path Determine negotiation goal Collect relevant information Identify your BATNA Identify your interests under your position Build an effective environment Prepare your opening statements 4 - Negotiation Tips to Remember Before you Begin Negotiating Present your opening statement Exchange information - identify interests Bargain and generate options for mutual gain Finalize agreement & conclude negotiation Overcoming negotiation challenges

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Business Central core Functional Consultant is responsible for implementing core application setup processes for small and medium businesses. Overview Understand use cases for Business Central modules Set up Business Central Configure Financials Configure Sales and Purchasing Configure Operations Understand Integrationa nd Automation scenarios Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications. Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud. With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations. Introduction to Business Central Modules Introduction to Business Central Technology overview Navigate the user interface Master data for the Sales and Purchase process Application Setup Create and configure a new company Migrate data to Business Central Manage Security Set up core app functionality Set up dimensions Configure Financials Set up Finance Management Set up the Chart of Accounts Set up posting groups General Journals Set up Cash Management Set up Accounts Payables Set up Accounts Receivables Configure Sales and Purchasing Set up Inventory Configure prices and discounts Operations Purchase items Sell items Process financial transactions Inventory costing Integration and Automation Set up and use approvals with workflows Connect Power Apps Connect Power Automate Connect Power BI

Duration 2 Days 12 CPD hours This course is intended for Storage and virtual infrastructure administrators who want to be able to perform initial troubleshooting on their software-defined storage with vSAN Overview By the end of the course, you should be able to meet the following objectives: Describe the software components of vSAN and their roles Diagram how the components relate to each other Use Skyline Health to investigate and help determine failure conditions Use the command-line tools to help determine failure conditions In this two-day course, you focus on learning the tools and skills necessary to troubleshoot VMware vSAN? 7 implementations. You gain practical experience with vSAN troubleshooting concepts through the completion of instructor-led activities and hands-on lab exercises. Course Introduction Introductions and course logistics Course objectives vSAN Architecture Describe the vSAN architecture and components Describe the policy-driven, object-based vSAN storage environment Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Explain the relationships between the vSAN software components Explain the relationship between objects and components Determine how specific storage policies affect components Describe component placement Troubleshooting Methodology Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency Troubleshooting Tools Discuss the improvements and added capabilities in Skyline Health for vSAN Use Skyline Health for vSAN to identify and correct issues in vSAN Discuss the ways to run various command-line tools Discuss the ways to access VMware vSphere© ESXi? Shell Use commands to view, configure, and manage your vSphere environment Discuss the esxcli vsan namespace commands Discuss when to use Ruby vSphere Console (RVC) commands Explain which log files are useful for vSAN troubleshooting Use log files to help troubleshoot vSAN problems

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who support, install, deploy or administer Check Point products. Overview Know how to perform periodic administrator tasks. Describe the basic functions of the Gaia operating system. Recognize SmartConsole features, functions, and tools. Understand how SmartConsole is used by administrators to give user access. Learn how Check Point security solutions and products work and how they protect networks. Understand licensing and contract requirements for Check Point security products. Describe the essential elements of a Security Policy. Understand the Check Point policy layer concept. Understand how to enable the Application Control and URL Filtering software. Blades to block access to various applications. Describe how to configure manual and automatic NAT. Identify tools designed to monitor data, determine threats and recognize opportunities for performance improvements. Describe different Check Point Threat Prevention solutions for network attacks. Articulate how the Intrusion Prevention System is configured, maintained and tuned. Understand the Infinity Threat Prevention system. Knowledge about Check Point's IoT Protect. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Configure the Security Management Server. Use the WebUI to run the First Time Wizard. Install the Smart Console. Install the Alpha Gateway using the network detailed in the course topology. Demonstrate how the Security Management Server and Gateway communicate. Test SIC Status. Create multiple administrators and apply different roles and permissions for simultaneous administration. Validate existing licenses for products installed on the network. Create and configure host, network and group objects. Create a simplified Security Policy. Demonstrate how to use Security Zones in policy. Demonstrate how to share a layer between Security Polices. Configure Network Address Translation for server and network objects. Enable Identity Awareness. Deploy user access roles for more granular control of the security Policy. Generate network Traffic and use traffic visibility tools to monitor the data. Use SmartConsole and SmartView Monitor to view status, alerts, and block suspicious traffic.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students with previous Citrix ADC experience, and best suited for individuals who will be deploying Citrix Application Delivery Management to administer a Citrix Networking environment or optimize Citrix ADC-managed application delivery traffic. Overview Manage multiple Citrix ADC platforms centrallyOrchestrate configuration changesReport on transactions passing through the Citrix ADC environmentVisualize infrastructure and plan expansion Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. Students will gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. Students will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment. Citrix Application Delivery Management Introduction An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing and Monitoring Application Delivery Management An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing Citrix ADC Configuration Application Management StyleBooks Configuration Management Citrix ADC Web Logging Understanding Web Traffic Installing and configuring Citrix ADC Web Logging Troubleshooting Citrix ADC Web Logging Citrix ADC Integrated Caching Introduction to Integrated Caching Static and Dynamic Content Request and Response Process Flow Understanding Cache Policies Identifying Content Group Settings Front-End Optimization Improving Content Delivery Front-End Optimization Use Cases Understanding Minification CSS Optimizations Tuning and Optimizations Connections on the Citrix ADC Connection Profiles Queuing on the Citrix ADC Connection Tuning Practices

Duration 4 Days 24 CPD hours This course is intended for Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Overview After completing this course, you will be able to: Clean, transform, and ingest data into Dynamics 365 Customer Insights Create a unified customer profile Work with Dynamics 365 Audience insights Enrich data and predictions Set up and manage external connections Administer and monitor Customer Insights Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data. Module 1: Get started with Dynamics 365 Customer Insights Introduction to the customer data platform Administer Dynamics 365 Customer Insights Explore user permissions in Dynamics 365 Customer Insights Module 2: Ingest data into Dynamics 365 Customer Insights Import and transform data Connect to data sources Work with data Module 3: Create a unified customer profile in Dynamics 365 Customer Insights Map data Match data Merge data Find customers Module 4: Work with Dynamics 365 Customer Insights Explore Audience insights Define relationships and activities Work with measures Work with segments Module 5: Enrich data and predictions with Audience insights Enrich data Use predictions Use machine learning models Module 6: Manage external connections with Customer Data Platform Export Customer Insights data Use Customer Insights with Microsoft Power Platform Display Customer Insights data in Dynamics 365 apps More ways to extend Customer Insights