22415 Improv courses

Beyond vision and strategy, today's leaders must be able to think critically and make wise decisions in the fast-paced, intricate business environment. We hope to provide you with the skills and knowledge required to become a more capable leader through our "Critical Thinking Skills in Leadership" course. Embark on a thorough trip that improves your ability to solve problems, sharpens your judgment, and modifies your leadership style. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Via this course, students will acquire critical thinking abilities that are necessary for leadership positions. They will examine the elements and advantages of critical thinking while developing their ability to effectively assess information. They will improve their ability to solve problems and learn how to approach problems from many viewpoints through logical and non-linear thinking tasks. Students will graduate with a thorough understanding of critical thinking and how it applies to leadership. They'll possess the skills necessary to critically evaluate events, decide wisely, and confidently adjust to shifting conditions. With the help of this curriculum, students will be able to incorporate different ways of thinking into their leadership approach, which will help them solve complicated issues quickly and provide their teams with innovative, clear leadership. Course Curriculum: Module 01: Components of Critical Thinking Module 02: Critical Thinking (II) Module 03: Critical Thinkers (I) Module 04: Benefits of Critical Thinking Module 05: Evaluate the Information Module 06: Logical Thinking Module 07: Non-Linear Thinking Module 08: Problem Solving Module 09: Changing Your Perspective Module 10: Putting It All Together Learning Outcomes Identify components critical for effective leadership through critical thinking skills. Apply logical and non-linear thinking techniques in leadership decision-making processes. Evaluate information critically for relevance and accuracy in leadership contexts. Solve complex problems using critical thinking strategies for effective leadership. Demonstrate ability to change perspectives for enhanced leadership decision-making. Integrate critical thinking skills into holistic leadership approaches effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Critical Thinking Skills in Leadership 32:35 1: Module 01: Components of Critical Thinking 04:30 2: Module 02: Critical Thinking (II) 02:58 3: Module 03: Critical Thinkers (I) 02:42 4: Module 04: Benefits of Critical Thinking 03:10 5: Module 05: Evaluate the Information 03:08 6: Module 06: Logical Thinking 03:54 7: Module 07: Non-Linear Thinking 02:17 8: Module 08: Problem Solving 03:39 9: Module 09: Changing Your Perspective 02:30 10: Module 10: Putting It All Together 02:47 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring leaders seeking to enhance decision-making skills. Professionals in managerial roles aiming for strategic leadership improvement. Individuals interested in developing critical thinking abilities for leadership. Team leaders looking to refine problem-solving approaches in leadership. Students pursuing leadership roles in various industries. Career path Management Consultant Project Manager Policy Analyst Business Development Manager Operations Director Human Resources Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Beyond vision and strategy, today's leaders must be able to think critically and make wise decisions in the fast-paced, intricate business environment. We hope to provide you with the skills and knowledge required to become a more capable leader through our "Critical Thinking Skills in Leadership" course. Embark on a thorough trip that improves your ability to solve problems, sharpens your judgment, and modifies your leadership style. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Via this course, students will acquire critical thinking abilities that are necessary for leadership positions. They will examine the elements and advantages of critical thinking while developing their ability to effectively assess information. They will improve their ability to solve problems and learn how to approach problems from many viewpoints through logical and non-linear thinking tasks. Students will graduate with a thorough understanding of critical thinking and how it applies to leadership. They'll possess the skills necessary to critically evaluate events, decide wisely, and confidently adjust to shifting conditions. With the help of this curriculum, students will be able to incorporate different ways of thinking into their leadership approach, which will help them solve complicated issues quickly and provide their teams with innovative, clear leadership. Course Curriculum: Module 01: Components of Critical Thinking Module 02: Critical Thinking (II) Module 03: Critical Thinkers (I) Module 04: Benefits of Critical Thinking Module 05: Evaluate the Information Module 06: Logical Thinking Module 07: Non-Linear Thinking Module 08: Problem Solving Module 09: Changing Your Perspective Module 10: Putting It All Together Learning Outcomes Identify components critical for effective leadership through critical thinking skills. Apply logical and non-linear thinking techniques in leadership decision-making processes. Evaluate information critically for relevance and accuracy in leadership contexts. Solve complex problems using critical thinking strategies for effective leadership. Demonstrate ability to change perspectives for enhanced leadership decision-making. Integrate critical thinking skills into holistic leadership approaches effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Critical Thinking Skills in Leadership 32:35 1: Module 01: Components of Critical Thinking 04:30 2: Module 02: Critical Thinking (II) 02:58 3: Module 03: Critical Thinkers (I) 02:42 4: Module 04: Benefits of Critical Thinking 03:10 5: Module 05: Evaluate the Information 03:08 6: Module 06: Logical Thinking 03:54 7: Module 07: Non-Linear Thinking 02:17 8: Module 08: Problem Solving 03:39 9: Module 09: Changing Your Perspective 02:30 10: Module 10: Putting It All Together 02:47 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring leaders seeking to enhance decision-making skills. Professionals in managerial roles aiming for strategic leadership improvement. Individuals interested in developing critical thinking abilities for leadership. Team leaders looking to refine problem-solving approaches in leadership. Students pursuing leadership roles in various industries. Career path Management Consultant Project Manager Policy Analyst Business Development Manager Operations Director Human Resources Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, where the pursuit of fitness is paramount, enrolling in an Aerobics Exercise for Fitness Course is not just beneficial but essential. This Aerobics Exercise for Fitness course, comprising modules such as Introduction to Aerobic Exercise, Step Aerobics for Fitness, and exploring the best types of Aerobics, equips individuals with the knowledge and skills vital for maintaining a healthy lifestyle. With sedentary lifestyles on the rise, understanding the importance of aerobic exercises in combating obesity, reducing stress, and improving cardiovascular health is crucial. Moreover, the course opens doors to diverse job opportunities in the UK's booming fitness industry, with average salaries ranging from £20,000 to £35,000 per annum, depending on expertise and experience. By enrolling in this Aerobics Exercise for Fitness course, individuals can harness the advantages of enhanced fitness levels, increased energy, improved mood, and overall well-being. Don't miss out on this opportunity to delve into the realm of fitness Enroll today and embark on a journey to optimal health and vitality. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Aerobic Exercise Module 02: Set to Aerobics Exercises Module 03: Step Aerobics Exercise For Fitness Module 04: The Best Types of Aerobics Module 05: The Beauty of Aerobic Exercises Learning Outcomes: Recognise diverse aerobic exercise types for comprehensive fitness understanding. Perform aerobic exercises effectively following proper techniques and guidelines. Utilise step aerobics techniques to enhance cardiovascular endurance and agility. Identify the best types of aerobics suitable for personal fitness goals. Appreciate the aesthetic and health benefits of regular aerobic exercise routines. Apply principles learned to design personalised aerobic workouts for oneself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Aerobics Excercise For Fitness 52:21 1: Module 01: Introduction to Aerobic Exercise Preview 07:31 2: Module 02: Set to Aerobics Exercises 18:31 3: Module 03: Step Aerobics Exercise For Fitness 07:17 4: Module 04: The Best Types of Aerobics 10:57 5: Module 05: The Beauty of Aerobic Exercises 07:05 6: CPD Certificate - Free 01:00 Who is this course for? This Aerobics Excercise For Fitness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Aerobics Excercise For Fitness. Moreover, this course is ideal for: Fitness enthusiasts seeking diverse workout routines. Individuals aiming for improved cardiovascular health and endurance. Beginners interested in exploring different aerobic exercise modalities. Those desiring to enhance agility and coordination through step aerobics. People looking to achieve fitness goals through enjoyable exercise routines. Requirements There are no requirements needed to enrol into this Aerobics Excercise For Fitness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Aerobics Excercise For Fitness course. Career path After finishing this Aerobics Excercise For Fitness course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Aerobics Excercise For Fitness are: Fitness Instructor - £18K to £25K/year Personal Trainer - £20K to £35K/year Group Exercise Instructor - £17K to £30K/year Wellness Coach - £22K to £40K/year. Physical Education Teacher - £25K to £40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Employability Skills course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Employability Skills, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Level 2 Certificate in Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Employability Skills Course Course 01: Employability Skills Course 02: Workplace Stress Management Course 03: Dealing With Difficult People ***Other Benefits of this Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course] ***Employability Skills*** Detailed course curriculum of the Employability Skills: Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Employability Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Employability Skills is ideal for people looking for employment or a change in employment. Requirements There are no specific requirements for this Employability Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

This Level 2 Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Level 2 Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Level 2 Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Level 2 Employability Skills course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Level 2 Employability Skills course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Level 2 Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Employability Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Employability Skills course. ***Courses are included in this Level 2 Employability Skills Course Course 01: Level 2 Employability Skills Course 02: Anger Management Course 03: Level 4 Time Management Course ***Other Benefits of Level 2 Employability Skills Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Employability Skills course] Detailed course curriculum Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Level 2 Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Employability Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Employability Skills course is ideal for people looking for employment or a change in employment. Requirements There are no specific requirements for this Level 2 Employability Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

***Employability Skills Course*** This Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, theEmployability Skills course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Employability Skills Course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Employability Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Employability Skills course. ***Courses are included in this Employability Skills Bundle Course Course 01: Employability Skills Course Course 02: Level 5 Negotiation Skills Course Course 03: Dealing With Difficult People ***Other Benefits of Employability Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Employability Skills course] ***Employability Skills Course*** Detailed course curriculum of the Employability Skills Course: Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Employability Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Employability Skills Course This Employability Skills Course is ideal for people looking for employment or a change in employment. Requirements Employability Skills Course There are no specific requirements for this Employability Skills Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential to transform young lives with our comprehensive diploma designed for those passionate about supporting students with special educational needs. Our meticulously crafted programme offers a deep dive into the essential frameworks and practices that will empower you to create an inclusive, nurturing environment where every pupil can thrive. With a keen focus on understanding the unique challenges faced by students with disabilities, you'll learn how to foster their participation and enhance their learning experiences. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Guided by experienced educators, you'll explore strategies for boosting student performance and delve into the intricacies of whole-school planning and organisation. Gain insights into effective assessment techniques and discover the vital role of teamwork in supporting SEN students. From crafting individualised plans to promoting an inclusive classroom ethos, our diploma provides you with the knowledge and confidence to make a meaningful impact. Join us in redefining education and becoming a beacon of support for those who need it most. Course Curriculum Module 01: Special Educational Needs (SEN) Teacher Module 02: Statutory and Regulatory Context for SEN Part 01 Module 02: Statutory and Regulatory Context for SEN Part 02 Module 03: Principles and Practice of Leadership in Different Contexts Module 04: How SEN and Disabilities Affect Pupils' Participation and Learning Module 05: Strategies for Improving the Performance of the Pupils with SEN Module 06: Whole-School Planning and Organisation Module 07: Assessment Module 08: Teamwork for SEN: Roles and Functions Module 09: Planning for Individual Students with SEN Module 10: Teaching and Learning in the Inclusive School Learning Outcomes: Understand SEN teaching principles and statutory regulations for effective practice. Apply leadership principles in diverse educational contexts for inclusive environments. Analyze how SEN and disabilities influence pupil participation and learning. Implement strategies to enhance performance of pupils with special needs. Develop whole-school plans and organization strategies for SEN integration. Apply assessment techniques and teamwork principles to support SEN students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 5 Diploma on SEN Teaching 3:56:37 1: Module 01: Special Educational Needs (SEN) Teacher 05:24 2: Module 02: Statutory and Regulatory Context for SEN Part 01 17:07 3: Module 03: Statutory and Regulatory Context for SEN Part 02 28:22 4: Module 04: Principles and Practice of Leadership in Different Contexts 26:31 5: Module 05: How SEN and Disabilities Affect Pupils' Participation and Learning 21:22 6: Module 06: Strategies for Improving the Performance of the Pupils with SEN 16:33 7: Module 07: Assessment 13:39 8: Module 08: Teamwork for SEN: Roles and Functions 57:21 9: Module 09: Planning for Individual Students with SEN 17:55 10: Module 10: Teaching and Learning in the Inclusive School 31:23 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring SEN teachers seeking comprehensive knowledge and skills. Current educators aiming to specialize in SEN teaching practices. Education professionals desiring to advance in leadership roles. Individuals passionate about fostering inclusive learning environments. Those committed to improving outcomes for students with special needs. Career path SEN Teacher Special Educational Needs Coordinator (SENCO) Inclusion Support Assistant Learning Support Assistant Education Officer Behaviour Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Diploma in Management and Leadership skills? If yes, then you have come to the right place. Our comprehensive course on Diploma in Management and Leadership will assist you in producing the best possible outcome by mastering the Diploma in Management and Leadership skills. The Diploma in Management and Leadership is for those who want to be successful. In the Diploma in Management and Leadership, you will learn the essential knowledge needed to become well versed in Diploma in Management and Leadership. Our Diploma in Management and Leadership starts with the basics of Diploma in Management and Leadership and gradually progresses towards advanced topics. Therefore, each lesson of this Diploma in Management and Leadership is intuitive and easy to understand. Why would you choose the Diploma in Management and Leadership from Compliance Central: Lifetime access to Diploma in Management and Leadership materials Full tutor support is available from Monday to Friday with the Diploma in Management and Leadership Learn Diploma in Management and Leadership skills at your own pace from the comfort of your home Gain a complete understanding of Diploma in Management and Leadership Accessible, informative Diploma in Management and Leadership learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Diploma in Management and Leadership bundle Study Diploma in Management and Leadership in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Diploma in Management and Leadership Improve your chance of gaining in demand skills and better earning potential by completing the Diploma in Management and Leadership Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership Theories Module 03: Improving Management and Leadership Performance Module 04: High Performance Teams Module 05: Motivating Employees Module 06: Organisational Skills Module 07: Talent Management Module 08: Succession Planning Module 09: Business Process Management Module 10: Communication Skills Module 11: Negotiation Techniques Module 12: Managing Meetings and Giving Feedback Module 13: Managing Change Module 14: Time Management Module 15: Stress Management Module 16: Emotional Intelligence in Leadership Module 17: Managing Conflict Module 18: Dealing with Office Politics Module 19: Risk Management Module 20: Corporate Responsibility and Ethics Module 21: Microsoft Word, Excel, PowerPoint CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Management and Leadership helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Diploma in Management and Leadership. It is also great for professionals who are already working in Diploma in Management and Leadership and want to get promoted at work. Requirements To enrol in this Diploma in Management and Leadership, all you need is a basic understanding of the English Language and an internet connection. Career path The Diploma in Management and Leadership will enhance your knowledge and improve your confidence. Operations Manager: £35,000 to £70,000 per year Team Leader/Supervisor: £25,000 to £40,000 per year Project Manager: £40,000 to £60,000 per year Business Development Manager: £30,000 to £60,000 per year Human Resources Manager: £35,000 to £55,000 per year Retail Store Manager: £20K to £40K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.