Description: A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization. Who is the course for? Current executive and personal assistants who want to improve their administrative skills. People who have an interest in becoming an executive or personal assistant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Assistant Manager Entrepreneur Assistant Executive Assistant Legal Secretary Personal Assistant Receptionist Secretary. Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Being an Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive and Personal Assistant Training Course- Activities 00:00:00 Answering Telephones Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Professional Receptionist Diploma 00:30:00 Final Exam Final Exam- Professional Receptionist Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: It is almost impossible to achieve anything in this world without proper training. You might be wondering of overnight success, but it does not work that way. With the help of this course, delve into the world of professional training and learn to understand the real value of training. In this course, you get to identify the most effective methods of training evaluation. More importantly, you can examine the most capable techniques to report the training outcomes, concerning a return on your investment. We want massive gratifications that comes from working with others to help them reach their potential as human beings. With myriad training methods taught in this course, it will help you reach that goal. Learning Outcomes: Exhibit your realisation of learning process and how to exploit all four learning methods in the classroom Exploit the major fundamentals of effective communication to launch a workshop. Apply different training methods to provoke participation Make a strategy and get ready for an productive training session Clarify the different stages of assessment and when to apply them Recognise upgraded improvement for tough circumstances Execute your eligibility to apply for a team presentation Relate the crucial contents for a training program Execute various techniques so as to program your design Examine competence for your preparation, research, as well as delivery of gorgeous contents Decode an instructive model Getting ready to launch a training program proposal At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Identify the most effective methods of training evaluation Recognise the most proficient strategies for training evaluation Relate the steps crucial for the necessary components of assessing the training results Learn tying the training measurements back to the original training objectives Examine the most proficient techniques so as to report the training results, involving a return on investment Narrate the way storyboarding switches on to better training results Execute storyboarding methods to generate a strong basis for training Plan designs for training applying storytelling so that it becomes memorable, persuasive, as well as rightly applicable for the audience Assess technology tools to help determine the steps that will produce the best learning experience required for ample training How training can include the use of humor and games Different types of games Methods to elicit participant buy-in How to apply humor principles in adult learning How to troubleshoot when games go badly How to develop their own games Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Trainer Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Trainer Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module - 1 Course Overview 00:15:00 Defining a Successful Training Program 00:05:00 What Makes a Successful Trainer? 00:15:00 A Word About Adult Learning 00:05:00 The Learning Process 00:05:00 Principles of Adult Learning 00:15:00 What's Your Type? How About Mine? 01:00:00 Applying the Learning Cycle 00:15:00 Extroverts and Introverts 00:15:00 The Training Process 00:15:00 Planning Training 00:15:00 Choosing Training Methods 00:15:00 Adding Games 00:15:00 Presentation Skills 01:00:00 Dealing with Difficult Trainees 00:15:00 On-the-Job Training 00:15:00 Module - 2 Course Overview 00:15:00 Program Design 00:30:00 Identifying Needs 00:30:00 The Training Model 01:00:00 The Program's Basic Outline 01:00:00 Evaluation Strategies 01:00:00 Defining Your Approach 01:00:00 Researching and Developing Content 00:15:00 Choosing Openings and Energizers 00:30:00 Creating Supporting Materials 00:15:00 Testing the Program 00:15:00 Creating Proposals 00:30:00 Building Rapport 00:15:00 Module - 3 Course Overview 00:15:00 A Closer Look at the Training Needs Analysis 00:30:00 Collecting Data 00:30:00 Diving Deeper Into the Data 00:30:00 Creating the Report 00:15:00 Module - 4 Course Overview 00:15:00 Five Strategies for Stickiness! 00:15:00 Designing a Program That Will Stick 00:15:00 Teaching Tips and Tricks 00:15:00 What Method is the Stickiest? 00:05:00 Following Up 00:15:00 Strategies for Taking Training Further 00:15:00 Module - 5 Course Overview 00:15:00 Setting the Framework 00:30:00 Kirkpatrick's Evaluation Model 00:45:00 The Return on Investment 00:45:00 Presenting Training Results 00:30:00 Module - 6 Course Overview 00:05:00 How Storytelling Can Boost Your Training Power 00:30:00 The Elements of a Powerful Story 00:45:00 Storyboarding Techniques 00:30:00 Bringing the Story to Life 00:30:00 Tools and Technology 00:15:00 Module - 7 Course Overview 00:15:00 Let's Have Some Fun! 00:15:00 Getting Everyone on Board 00:15:00 Choosing the Right Game 00:30:00 When Games Go Badly 00:15:00 Using Humor in Training 00:15:00 Wavy Lines 00:15:00 Quick and Easy Games 00:30:00 Creating a Game 00:15:00 Mock Exam Mock Exam- Complete Trainer Training Course 00:30:00 Final Exam Final Exam- Complete Trainer Training Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. You need knowledge to separate the great from the good, and the skills and tools to hire successful candidates. If a company spends considerable money recruiting, interviewing, and perhaps even relocating employees, it makes good sense to go one step further and make the new employees feel like they made a good decision to come to this company. To have a successful business you have to deal with some human resource issues and you need to know the necessity of On-boarding program too. This HR & Recruitment Level 3 Diploma is the full package where you can develop you skills. Learning Outcomes: Analyse the most recent issues for the human resource field as well as for the altering role of supervisors and managers with regard to HR functions. Learn to write job specifications as well as recognize the crucial skills Apply methods of finding, selecting, and preserving the best people through behavioral description interviewing methodologies Have new employees so that they can commence with a fresh beginning Realise compensation as well as benefits Get along with a healthy employee relation Transform the performance appraisals a cooperative technique. How to identify the prices sustained by an organization so as to cope with a false hiring decision is made Routes to improvise a just and consistent interviewing scheme in order to employ employee Learn how to get prepared for finer job advertisements and apply a variety of markets The way you can make a progress for a job analysis as well as position profile Learn how to implement traditional, behavioral, goal oriented, holistic, as well as circumstantial (critical event for example) interview related queries The communication competency crucial for an expert recruiter Learn how to interview proficiently the tough applicants Paths to review references in a more adept manner The basic employment as well as the human rights laws affecting the recruiting procedures. Learn the significance of an orientation program and its value for an organisation Know about the role of the human resource department for the orientation program Learn the ways the commitment curve impacts the new employees as well as the managers Get to know the things that the companies can do in case of delivering their pledge to the new employees Know the critical elements of productive employee training Knowing the importance of keeping an employee handbook for the fresh and sustainable employees for a longer-term Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? HR & Recruitment Level 3 Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our HR & Recruitment Level 3 Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module -1 Defining Human Resources 00:15:00 Performing a Skills Inventory 00:15:00 Forecasting Techniques 00:15:00 Job Analysis 00:00:00 Identifying Job Competencies 00:30:00 Position Profiles and Job Descriptions 00:30:00 Do You Really Need to Hire? 00:30:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Preparing for the Interview 00:15:00 Conducting the Interview 01:00:00 After the Interview 00:15:00 Employee Orientation and Onboarding 00:30:00 Follow the Leader 00:15:00 Planning Training 00:15:00 Working With External Providers 00:15:00 Performance Reviews 01:00:00 Attendance Management 00:30:00 Managing a Diverse Workforce 00:30:00 Privacy Issues 00:15:00 Compensation and Benefits 01:00:00 Managing Disciplinary Issues 00:30:00 Terminating Employees 00:15:00 Exit Interviews 00:15:00 Module -2 History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Module -3 Building Employee Commitment and Engagement 00:30:00 Perception 00:15:00 Fast-Track Orientation 00:15:00 Designing a Successful Orientation Program 00:30:00 The Commitment Curve 00:15:00 Nine Orientation Habits of World-Class Employers 00:30:00 Obtaining Buy-In 00:15:00 Employee Training 00:30:00 Adult Learning 00:15:00 Creating Employee Manuals 00:15:00 Module -4 Defining Onboarding 00:15:00 Creating the Onboarding Steering Team 00:15:00 Gathering Supporting Information 00:15:00 Developing the Framework 00:45:00 Creating an Onboarding Plan 00:15:00 Branding the Program 00:15:00 Understanding Employee Engagement 00:15:00 Fun and Games 00:15:00 Mock Exam Mock Exam- HR & Recruitment Level 3 Diploma 00:30:00 Final Exam Final Exam- HR & Recruitment Level 3 Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: There is growing demand for communication professionals with digital media skills and a strategic perspective on brand and reputation management. The two of the most well sought skills in this generation are public speaking and media relations. This course offers both! The Public Speaking and Media Relations Diploma will prepare communication professionals who focus on external stakeholders for the challenges of a rapidly changing industry. This program focuses on developing strategic communication plans, crafting compelling messages, and performing audience research, while preparing students with the latest skills in digital platforms, tools, and techniques, and other skills that are needed to excel in the public and media relations industry. Learning Outcomes: Speak more confidently in a one-on-one conversation Develop more confidence while speaking socially or small Learn practice these skills in a safe and supportive setting Implement quick and easy preparation techniques which will work no matter what if you have one minute or a week for its preparation Make your preparation for questions, in case of when you don't know what those questions will be. Getting over nervousness what you may come across while speaking in front of a group, particularly when the group is not compassionate to what you have to say. Apply the presentation techniques so that you can establish your credibility as well as getting people on your side Build an affinity with your audience Get to know the methods to decrease your nervousness as well as fear Realise your areas of strength as a presenter as well as the way you can draw the attention of different types of people Locate how the visual aids can help create an influence along with attention Improvise techniques to form a professional presence Know a number of different means so that you can prepare and organise information Knowing how to prepare, practise, as well as deliver a short presentation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Public Speaking and Media Relations Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Public Speaking and Media Relations Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Module: 02 Getting Started 00:15:00 Planning 00:15:00 Force Field Analysis 00:15:00 Understanding Your Audience 00:30:00 Controlling Your Jitters 00:15:00 Making Your Listener Hear You 00:30:00 Key Themes 00:15:00 Structuring Ideas 00:15:00 Organization Methods 00:15:00 Expanding a Basic Plan 00:15:00 Our Body Language 00:15:00 Beginnings and Endings 00:15:00 Module: 03 Communication 00:15:00 Stop! Check Your Mouth! 00:15:00 What's Your Type? How About Mine?@m 00:15:00 Positive Self-Talk 00:15:00 Rapport 00:05:00 Maximizing Meetings 00:15:00 Body Language 00:15:00 Sticky Situations 00:15:00 I Can Just Send an E-mail, Right? 00:15:00 Overcoming Nervousness 00:30:00 The Five S's 00:15:00 Start Writing! 00:15:00 Audience Profile 00:05:00 Your Speaking Voice 00:30:00 Add Punch to Your Presentation 00:15:00 Module: 04 Module One - Getting Started 00:30:00 Module Two - Identifying Your Audience 01:00:00 Module Three - Creating a Basic Outline 00:30:00 Module Four - Organizing the Program 00:30:00 Module Five - Fleshing It Out 00:30:00 Module Six - Putting It All Together 01:00:00 Module Seven - Being Prepared 00:30:00 Module Eight - Overcoming Nervousness 01:00:00 Module Nine - Delivering Your Speech (I) 01:00:00 Module Ten - Delivering Your Speech (II) 00:30:00 Module Eleven - Questions and Answers 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Module: 05 Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Module: 06 Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Module: 07 Being Interviewed 01:00:00 Providing Information to the Media 00:30:00 Developing a Media Package 00:15:00 Developing a Media Package 00:15:00 Developing Media Relationships 00:15:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Are you passionate when it comes to organising and planning for events? Or are you currently working for an Event planning business or are you an owner of one? If so, then this course will surely help you in improving your event planning and organising skills. Description: Make sense of how to successfully make any sort out of events or parties people will look forward to after experiencing it. Party coordinators make parties that allow people to blend, celebrate and have some great circumstances without stressing over the preparations. You will learn in this course what an event coordinator does and how to plan and manage events effectively, how to develop your organizing skills to prevail in the occasion, how to start your own event planning management business, and how to get contracted to organize parties and get clients by giving them the best parties. You will have the capacity to imagine having an empowering beneficial career that allows you to use your creative energy to make a fun and amazing events. With regards to the preparing of any events, you will find that your thoughts will be pouring that you will not be able to construct all the ideas but this course will help you recognize what are the important things to do or how to exhibit every part of the event preparations. There is a wide range of sorts of occasions and there are distinctive individuals who you will get an opportunity to plan the event so you have to pull in the appropriate individuals to the occasion or it just won't be the same. Who is the course for? Professionals, business owner or entrepreneurs who are working for or owners of an event planning management business People who are interested in event planning management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Event Planning is a useful qualification to possess, and would be beneficial for the following careers: Event Planner Event's Organiser Party Planner. Module 1 9 Key Ideas To Make Your Event A Successful One 00:30:00 What You Need To Know To Make Your Event Educational, Entertaining and Memorable! 01:00:00 8 Ways To Incorporate Entertainment Elements Into Your Events Without Spending A Bomb! 00:30:00 What To Look Out For When Planning Your Next Offsite Event 00:15:00 The Nuts & Bolts Of Events Logistics 00:15:00 Working With Team Building Elements In Your Offsite Events 00:15:00 How To Create Effective Team bonding At Your Events 00:15:00 Managing An Event For 10 people versus 100 ! 00:15:00 10 Ways To Make Your Event Interesting And Exciting 00:30:00 8 Tips To Transform Your Event Venue 00:30:00 Module 2 7 Ways For An Easy & Hassle-Free Meeting Planning 00:30:00 5 Pitfalls To Avoid When Planning Your Next Event 00:30:00 8 Tips On How To Generate Fun Ideas When Planning Your Event 00:30:00 How To Attract The Right People To Your Event 00:30:00 9 Reasons Why You Should Be Nice To Your Event Suppliers 00:15:00 How & Where To Find Suppliers That Will Move Mountains For You! 00:30:00 10 Tips On How To Be An Excellent Event Planner 00:30:00 8 Key Success Factors When Marketing Your Event 00:15:00 Marketing Managers: 10 Reasons Why You Should Organize Your Own Events 00:30:00 6 Factors To Look Out For When Planning The Event Itinerary 00:15:00 Module 3 What Makes An Event Fabulous? 00:30:00 7 Key Reasons Why Events Marketing Should Be Part Of Your Marketing Strategy 00:15:00 Learn What It Takes To Be A Successful Event Planner 00:15:00 Truth About Creating Successful Events! 00:15:00 When You Need An Event Planner And When You Don't! 00:30:00 What To Look Out For When Choosing Your Event Planner 00:15:00 What To Look Out For When Choosing Your Event Venue 00:30:00 What To Do When Things Don't Go As Planned During Events 00:15:00 Learn What Makes An Event Stand Out And Talked About By Your Peers! 00:15:00 When You Need To Hire An Event Planner? 00:15:00 Module 4 4 Ways To Ensure That Your Event Will Go As Planned 00:15:00 10 Ideas On Creating Exciting Event Themes 00:15:00 8 Ways To Get Attendees To Your Events 00:15:00 Learn How To Create An Event That Will Generate Revenue For You! 00:15:00 Having Mascots, Minglers, Entertainers At Your Next Event - How To Find & Work With Them 00:15:00 Event Suppliers/Vendors: They Can Make Or Break Your Event! - Learn How To Choose Wisely 00:15:00 7 Reasons Why The Need For Teambuilding At Your Offsite Events 00:30:00 8 Key Factors Of A Successful Event Planner - Learn To Pick Wisely 00:30:00 9 Ways To Organize Your Events On A Shoestring Budget 00:30:00 Managing Your Events - Once You Know The ' Why', The'How' will Present Itself 00:15:00 Module 5 Effective Ways To Negotiate With Your Event Suppliers 00:15:00 7 Tips On How To Find The Right Venue For Your Next Event 00:15:00 8 Ways To Work Successfully With Your Event Venue 00:30:00 9 Ideas On How To Promote Your Events To Your Internal Customers 00:15:00 6 Ways To Promote Your Events To Your External Customers 00:30:00 Working Successfully With Your Event Planner 00:30:00 7 Pitfalls To Avoid When Planning Your Event Itinerary 00:30:00 5 Tips To Look Out For When Planning Your Event Logistics 00:15:00 Choosing Your Emcee In Events - What You Need To Know 00:15:00 How To Create Events That People Talk About! 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Event Planning 00:20:00 Final Exam Final Exam- Advanced Diploma in Event Planning 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: Project management involves skills and expertise which can help to run small to large projects in a very efficient way. Project management basically involves breaking down the workload into smaller sections and delegate the responsibilities to abled supervisors. Professional Project Management Diploma will give you all the knowledge about it. In this course, firstly, you will learn about the basics of project management. You will also learn work and resource breakdown structure, preparation of a basic schedule, project planning worksheet, etc. After that, you will get to know how to plan, sell and prepare a project, the role of a project manager, budgeting, teamwork and development, communication, etc. This course contents will help you to be better prepared for the future. Learning Outcomes: Narrate what has been mean by a project Decode what it means by a project management Locate the benefits of projects Recognise the stages of a project's life cycle Learn of selling ideas as well as making presentations linked to a project Learn how to prioritise projects Commence conceptualising the project, involving goals, as well as vision statements Apply project planning tools Learn how you can contribute to build a Statement of Work Realise what has been meant by a project Locate the steps that must be taken to accomplish projects on time as well as on budget Achieve a better capability so as to sell your ideas as well as prepare presentations Learn how to have knowledge of simple methods as well as tools to plan along with track your project Learn the techniques to keep the team motivated and focused at the same time. Realise what has been meant by a project Differentiate between a Project Charter as well as Statement of Work (SOW) Apply a SOW to commence your project planning Generate a Work Breakdown Structure so as to determine tasks required for completing a small project Produce a project schedule rooted on project tasks along with the resources Build a Resource Breakdown Structure in order to fix specific resources required for completing a small project Accomplish a Project Planning Worksheet in order to act like a touchstone for your project completion Recognise your project's tasks as well as resources Give orders for tasks applying the Work Breakdown Structure Make schedule tasks skilfully Exploit the fundamental planning tools for example, a Gantt chart, PERT diagram, as well as network diagram Make a project budget Rectify the project budget as well as schedule to attain targets Identify and manage risks Recognise and learn to manage risks Make a final project strategy Implement and make an end to a project Improvise as well as manage a change control formula Think thoroughly when selecting a project team Create the best of an assigned team Assist team switch on to different stages to be a high-functioning unit Boost productivity at team meetings Give rewards and inspire your team Enhance and apply a communication plan Have regular communications with sponsors and executives more positively Recognise plans to deal with problem with team members Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Professional Project Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Professional Project Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Professional Project Management Diploma - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Professional Project Management Diploma - Old Version Module - 1 Defining Projects and Project Management 00:15:00 The Role of a Project Manager 00:05:00 Pre-Assignment Review 00:15:00 How Can Projects Help Me? 00:15:00 A Project's Life Cycle 00:15:00 Selling a Project 00:15:00 Creating a Vision 00:05:00 Project Goals 00:15:00 Laying Out the Project 00:15:00 Module - 2 Project Risks 00:15:00 Contingency Planning 00:15:00 What Really Needs To Be Done? 00:30:00 The Work Breakdown Structure 00:15:00 Planning Tools 00:30:00 Budgets 00:15:00 Teamwork 00:15:00 Developing Teams 00:30:00 Aspirinia 00:00:00 Closing Out a Project 00:15:00 Team Meetings 00:30:00 Project Presentations 00:15:00 Module - 3 Project Management Basics 00:15:00 Beginning the Project Planning 00:30:00 The Work Breakdown Structure 00:15:00 Preparing a Basic Schedule 00:15:00 Resource Breakdown Structure 00:17:00 Project Planning Worksheet 00:15:00 Module - 4 What Really Needs To Be Done? 00:15:00 The Work Breakdown Structure 00:15:00 Scheduling Techniques 00:30:00 Budgeting Tips and Tricks 00:15:00 Assessing Project Risks 00:15:00 Preparing the Final Plan 00:15:00 Making it Fit 00:15:00 The Execution Phase 00:15:00 Controlling Changes 00:15:00 Closing Out a Project 00:15:00 Module - 5 Choosing the Project Team 01:00:00 Building a Winning Team 00:30:00 Managing Team Meetings 00:30:00 Easy Ways to Reward Your Team 00:30:00 Developing a Communication Plan 00:30:00 Communicating with Sponsors and Executives 00:30:00 Dealing with Problem Team Members 00:30:00 Mock Exam Mock Exam- Professional Project Management Diploma 00:30:00 Final Exam Final Exam- Professional Project Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Advanced Training on SEO & SMM Strategies is a comprehensive course that delves into the intricacies of Search Engine Optimization (SEO) and Social Media Marketing (SMM). The course covers keyword research, on-page and off-page SEO techniques, social media marketing fundamentals, and effective strategies for various business types. It also includes insights into common mistakes to avoid and essential tools for successful SEO and SMM campaigns. Learning Outcomes: Understand SEO fundamentals, including keyword research and on-page optimization. Develop advanced SEO strategies to improve website rankings and click-through rates. Learn effective SMM practices, including creating engaging content, utilizing various social media platforms, and leveraging viral marketing techniques. Set up and use essential tools like Google Webmaster Tools, social media calendars, and autoresponders. Gain insights into marketing strategies for e-commerce, affiliate marketing, event marketing, and selling products on Amazon. Create compelling content such as infographics and headlines to attract social and SEO attention. Why buy this Advanced Training on SEO & SMM Strategies? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Training on SEO & SMM Strategies there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Advanced Training on SEO & SMM Strategies course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Advanced Training on SEO & SMM Strategies does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Advanced Training on SEO & SMM Strategies was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Advanced Training on SEO & SMM Strategies is a great way for you to gain multiple skills from the comfort of your home.
Description: Human Resource refers to describe both the people who work for a company or organisation and the department responsible for managing resources related to employees. The proper HR knowledge will help the company to solve any problems associated with employees and foster the growth of the business. The Human Resource Administration - Complete Video Training course will help you to know the HR concepts and techniques and support you to be a good HR manager. The job of HR is to recruit mange and provide guidelines or direction to the fellow employees so that they can do their work correctly. The course is divided into two sections - one part deals with the HR concept focusing the procedures of retaining employees, the system of training and development, contemporary motivation theory, and the legal environment of HRM. The second section of the video bundled course deals with the administrative role of an HR manager. The course explains the procedures of job redesign, job enrichment, handling conflict, and the proper ways of appraising, communicating and rewarding. Here, you will also know about the proper methods of leadership. The Human Resource Administration - Complete Video Training course explains the key HR concepts and administration procedures so that you can manage the HR department of your company smoothly and efficiently. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Human Resource Administration - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Human Resource Administration - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Effective Human Resource Administration Effective HR Administration FREE 00:28:00 Fundamentals of Motivation Motivation - What is it 00:20:00 The Need Hierarchy 00:27:00 The Two-Factor Theory 00:29:00 The Practical Side of Rewards 00:34:00 Individual Behavior Opinions Really Count 00:08:00 The Individual 00:36:00 Interpersonal Behavior 00:24:00 Group Behavior Definition of a Group 00:13:00 Stages of Group Development 00:11:00 Intragroup Behavior 00:19:00 Intergroup Behavior 00:09:00 Team Building 00:42:00 The Informal Organization Nature of Informal Organization 00:34:00 Benefits of Informal Organization 00:09:00 Technology and People at Work The Evolution 00:21:00 Workplace Violence 00:26:00 Stressed Employees 00:14:00 Productivity and Quality Improvement Quality Challenges 00:13:00 Management 00:30:00 Participative Approaches 00:17:00 Job Redesign and Job Enrichment Work in America 00:09:00 Challenges in Job Design 00:09:00 Fundamentals of Leadership Nature of Leadership 00:21:00 Common Behaviors 00:16:00 Contingency Leadership 00:22:00 The Next Decade 00:35:00 Internal Leaders 00:25:00 Developing, Appraising, and Rewarding Employees Integrating the Dimensions 00:20:00 Employee Development 00:27:00 Performance Appraisal 00:53:00 Communicating for Effectiveness Appraisal Problems 00:29:00 Technology's Impact 00:35:00 The Process 00:16:00 Managing Conflict and Change Effective Communications 00:33:00 Nature of Conflict 00:20:00 Nature of Change 00:25:00 Human Relations in Global Business Participation and Communication 00:13:00 Multinational Enterprise 00:22:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Mock Exam Mock Exam- Human Resource Administration - Complete Video Training 00:20:00 Final Exam Final Exam- Human Resource Administration - Complete Video Training 00:20:00
Advanced Diploma in Health and Safety Description: For obvious reasons anyone can be at health risk at any place, be it your own work place or somewhere else. Therefore it is important to exercise safety procedures in the workplace, which you can learn from this Advanced Diploma in Health and Safety course. This course is divided into three sections, each focusing on helping you improve the health and safety standards in the workplace. To do this though, you need to learn the basics of health and safety, and that is exactly what the first section is about. Here, you will look into health and safety related accidents and issues, find out about workplace hazards, understand legal aspects and find out more about RIDDOR. In the next section - titled 'Health and Safety at Workplace' - you find out more about a managers role, find out about different types of hazards, manage stress, and write and implement a safety plan. Finally, you look into the importance of workplace safety through learn about compulsory rules, dealing with issues and concerns, conflict resolution and so much more. This course is the ultimate guide for implementing health and safety as it cover a diverse group of topics, and you would do well to get it now. Who is the course for? Business professionals who need to learn about workplace health and safety methods People who have an interest in knowing how to handle health and safety Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Health and Safety course is a useful qualification to possess, and would be beneficial for the following careers: Health Safety Instructor Health & Safety Representative Businessmen Entrepreneur Human Resource Manager Life Coach Mentor. Updated Version-Advanced Diploma in Health and Safety Module 1: Health and Safety at Work and the Laws 00:23:00 Module 2: Managing for Health and Safety 00:31:00 Module 3: Risk Assessment and Common Risks 00:21:00 Module 4: Accidents and Ill Health at Work 00:17:00 Module 5: Incident Management at Work 00:25:00 Module 6: Electrical, Fire and Gas Safety 00:25:00 Module 7: Measures of Fire Safety 00:25:00 Module 8: Fire Emergency: Evacuation Procedures 00:15:00 Module 9: The Fire Plan and Safety Arrangements 00:20:00 Module 10: Manual Handling Hazards and Injuries 00:23:00 Module 11: Manual Handling Risk Control 00:28:00 Module 12: Safe Lifting Techniques 00:15:00 Module 13: Working at Height 00:22:00 Module 14: Work at Height Equipment 00:21:00 Module 15: Working in Confined Spaces and the Laws 00:19:00 Module 16: Control Measures for Working in Confined Spaces 00:25:00 Module 17: Emergency Procedures for Working in Confined Spaces 00:18:00 Module 18: Safety in Different Work Settings 00:21:00 Module 19: Work Equipment Hazards and Risk Control 00:22:00 Module 20: Other Health and Safety Hazards at Work 00:23:00 Module: 21: Basic First-Aid Techniques 00:20:00 Module 22: Dealing with Minor Injuries at Workplace 00:25:00 Module 23: Call for an Emergency 00:07:00 Module 24 Health Problems Related to Hazardous Substances 00:29:00 Module 25: Identifying Hazardous Substances 00:25:00 Module 26: Control Measures and Monitoring 00:29:00 Module 27: Implementation of Control Measures 00:22:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00 Old Version-Advanced Diploma in Health and Safety Health and Safety at Workplace Introduction 00:15:00 Health and Safety Related Accidents and ill-health 00:30:00 Legal Responsibilities and Requirements 00:30:00 Managing health and safety in Workplace 01:00:00 Health and Safety in The workplace 01:00:00 Workplace Hazards, Slips and Trips 01:00:00 General fire safety 00:30:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Noise, Vibration 01:00:00 Electricity 01:00:00 Harmful substances 01:00:00 Flammable and explosive substances 01:00:00 Managing health, Stress and Emergency Procedures 01:00:00 Role of Employer or Managers and PPE 01:00:00 Importance of Workplace Safety Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Special Situations: The Handicapped 00:15:00 Health and Safety at Workplace (for USA) Module One - Getting Started 00:30:00 Module Two - An Overview 00:30:00 Module Three - Types of Hazards 00:30:00 Module Four - Managers Role 00:30:00 Module Five - Training 01:00:00 Module Six - Stress Management 01:00:00 Module Seven - Workplace Violence 00:30:00 Module Eight - Identifying Your Company Hazards 00:30:00 Module Nine - Drug & Alcohol Abuse 01:00:00 Module Ten - Writing the Safety Plan 00:30:00 Module Eleven - Implement the Plan 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recommended Reading Recommended Reading: Advanced Diploma in Health and Safety 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Health and Safety 00:30:00 Final Exam Final Exam- Advanced Diploma in Health and Safety 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00