422 Ignite courses in Liverpool delivered Online

This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication.  Highlights of the course Learn how to avoid and manage conflicts Learn the elements that might ignite conflicts Discover the steps to pacify a crucial conversation Deliver message without hurting the opposite party Comfortably face a difficult conversation Who is this Course for? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00

Step into the realm where spaces transform into sanctuaries of productivity, safety, and sustainability. Welcome to the gateway of Facilities Management, where every corner tells a story of seamless operations and optimal utilization. Embrace the art of orchestrating environments with finesse and precision as you embark on the Level 3 Certificate in Facilities Management. Unlock the secrets to maximizing the potential of spaces, from the boardroom to the boiler room. Delve into a world where every module of Level 3 Certificate in Facilities Management unveils a new facet of facility optimization, from space management to sustainable practices. With a curriculum designed to ignite innovation and strategic thinking, this Level 3 Certificate in Facilities Management course is your ticket to mastering the complexities of Facilities Management. Dive deep into the intricacies of workplace services, human resource and Facilities management, and project execution with our Level 3 Certificate in Facilities Management course. Discover the power of effective vendor relationships and the nuances of health and safety protocols in the Level 3 Certificate in Facilities Management. From maintenance strategies to succession planning, equip yourself with the skills to navigate the ever-evolving landscape of facility management with confidence and proficiency through the Level 3 Certificate in Facilities Management. Join us on a journey where theory meets practice in the Level 3 Certificate in Facilities Management, and imagination knows no bounds. Elevate your understanding, expand your horizons, and emerge as a leader in the dynamic world of Facilities Management. Learning Outcomes of Facilities Management course: Develop a comprehensive understanding of Facilities Management principles and practices. Master the art of space optimization, workplace service and other Facilities management. Acquire proficiency in human resource management and contract negotiation. Implement sustainable practices for long-term facility viability. Navigate maintenance and repair challenges with efficiency and effectiveness. Cultivate strategic thinking for business development and succession planning. Level 3 Certificate in Facilities Management Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Facilities Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Facilities Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Facilities Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Facilities Management The Level 3 Certificate in Facilities Management is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Facilities Management, like - Who is this Facilities Management course for: Property Managers Facilities Coordinators Operations Managers Building Supervisors Facilities Planners Requirements Level 3 Certificate in Facilities Management To enrol in this Level 3 Certificate in Facilities Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Facilities Management Career Path: Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Facilities Management course. Embrace the journey ahead in Level 3 Certificate in Facilities Management. Facilities Manager Property Manager Operations Director Facility Coordinator Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Workshop to help creative writers perfect their dialogue.

Level 1 Diploma in Adult Learning Embark on a transformative journey with our Level 1 Diploma in Adult Learning. Uncover the basics and beyond in Adult Learning methodologies. Ignite change and foster growth as an impactful Adult Learning facilitator. Learning Outcomes: Grasp fundamental theories in Adult Learning. Implement Active Learning strategies for adults in Adult Learning. Create engaging Workshop Designs for Adult Learning. Conduct training sessions that resonate in Adult Learning. Overcome Challenges and boost Participation in Adult Learning settings. Stay ahead with the latest Trends and Resources in Adult Learning. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Diploma in Adult Learning: Basics of Adult Learning: Delve into the foundational principles that shape effective Adult Learning experiences. Active Learning Strategies: Master a suite of Active Learning strategies tailored for adult education. Workshop Design & Hands-On Activities: Create dynamic workshops infused with hands-on activities that engage Adult Learning participants. Delivering Impactful Training Sessions: Develop the skills to deliver training sessions that leave a lasting impact on Adult Learning audiences. Navigating Challenges & Ensuring Participation: Learn to navigate common challenges and foster active participation within Adult Learning settings. Trends, Resources & Future as a Trainer: Explore current trends, utilise cutting-edge resources, and prepare for the future landscape of Adult Learning.

Set sail on a journey through the vibrant world of Travel & Tourism with our Level 4 Diploma course. Immerse yourself in the allure of exotic destinations, cultural wonders, and unforgettable experiences. Are you ready to embark on a thrilling adventure through the dynamic world of Travel & Tourism? Say goodbye to the ordinary and step into a realm where every destination is a story waiting to unfold. Our Level 4 Diploma in Travel & Tourism course is your passport to a career filled with excitement, exploration, and endless possibilities. Let's ignite your passion for Travel & Tourism and unleash your potential in the vibrant industry of Travel & Tourism! In this Level 4 Diploma in Travel & Tourism course, you'll traverse through a kaleidoscope of modules designed to enrich your understanding of the travel landscape. From unraveling the mysteries of tourism products and services to mastering the art of marketing in Travel & Tourism, each module is a treasure trove of knowledge waiting to be discovered. Prepare to hone your communication skills, delight customers with exceptional service, and navigate through crises with poise and confidence. As we delve into sustainable tourism practices and explore emerging trends in a post-COVID world, you'll be equipped to shape the future of travel with innovation and resilience. Level 4 Diploma in Travel & Tourism course Learning Outcomes: Understand the diverse facets of Travel & Tourism industry. Master the intricacies of tour operating, travel retailing, and transport management. Develop effective communication skills essential for success in the industry. Ensure customer satisfaction through exceptional service and crisis management. Champion sustainable tourism practices and public awareness campaigns. Navigate through challenges like Brexit's impact and emerging travel issues with confidence. Welcome to Level 4 Diploma in Travel & Tourism! Get ready to embark on an exciting journey of learning and growth on Travel & Tourism. Level 4 Diploma in Travel & Tourism Module 01: Introduction to Travel & Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel & Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 4 Diploma in Travel & Tourism Who is this course for The Level 4 Diploma in Travel & Tourism is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Level 4 Diploma in Travel & Tourism like - Travel agents Tour operators Destination managers Event planners Hospitality professionals Requirements Level 4 Diploma in Travel & Tourism To enrol in this Level 4 Diploma in Travel & Tourism course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 4 Diploma in Travel & Tourism Career Paths: Travel Consultant: £20,000 - £35,000 per annum Tour Manager: £25,000 - £40,000 per annum Destination Marketing Manager: £30,000 - £50,000 per annum Event Coordinator: £22,000 - £35,000 per annum Hotel Manager: £25,000 - £45,000 per annum Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

📓 Unleash the Power of Your Pen with 'Journaling - A Log of Your Life' 🌟   Embark on a transformative journey of self-discovery and personal growth with our immersive online course: 'Journaling - A Log of Your Life.' 🚀   🌈 Why Journaling Matters: Life moves at a relentless pace, and amidst the chaos, we often forget to reflect on our experiences. Enter the magical world of journaling, where the pages become a canvas for your thoughts, dreams, and aspirations. Journaling is not just about documenting; it's about understanding, processing, and evolving.   🔑 Unlock Your Potential: Discover the incredible power of introspection as you navigate through carefully curated modules designed to unlock your true potential. Whether you're a seasoned journal keeper or a complete beginner, our course caters to all levels, providing insights and techniques that transcend the ordinary.   🧘 What You'll Learn:   🌟 Establishing a Journaling Routine: Craft a personalized journaling routine that fits seamlessly into your lifestyle. 📝 Prompts for Inspiration: Overcome writer's block with a treasure trove of prompts to ignite your creativity and self-reflection. 🚀 Goal Setting and Achievement: Transform your dreams into tangible goals and witness the magic of accomplishment. 🌺 Mindfulness and Stress Reduction: Harness the therapeutic benefits of journaling to cultivate mindfulness and reduce stress. 🎨 Creative Expression: Explore various journaling formats, from traditional writing to visual art, unleashing your creative spirit.   🛍️ Exclusive Bonus Materials: Enroll today and gain access to exclusive bonus materials, including printable journaling prompts, a beautifully designed digital journal template, and a private community where you can connect with like-minded individuals on the same journey.   🎓 Why Choose Our Course? 🌐 Accessible Anywhere: Learn at your own pace, from the comfort of your home, and on any device. 🏆 Expert Guidance: Benefit from the wisdom of experienced journaling experts who have crafted this course with passion and expertise. 🤝 Supportive Community: Join a vibrant community of learners, sharing experiences and insights along the way.   🎉 Embark on Your Journaling Adventure Today! Invest in yourself and begin the enriching journey of self-discovery through the art of journaling. Unleash the power of your pen and transform your life, one page at a time.   Course Curriculum

Sports Nutrition: Sports Nutrition course Online Unlock the pinnacle of performance with our transformative Sports Nutrition: Sports Nutrition course! Dive into the world of Sports Nutrition: Sports Nutrition, mastering the art of fueling athletic brilliance. Learn the crucial role Sports Nutrition: Sports Nutrition plays in optimizing workouts and recovery. Elevate your understanding of Sports Nutrition: Sports Nutrition, tailored specifically for athletes. This comprehensive Sports Nutrition: Sports Nutrition program empowers you with the knowledge to enhance your performance. From macro to micronutrients, delve into the science of Sports Nutrition: Sports Nutrition. Enrich your skills and apply Sports Nutrition: Sports Nutrition principles effectively. Enroll now and embark on a journey to peak athletic vitality. Ignite your potential with Sports Nutrition: Sports Nutrition excellence! Fuel your success with our Sports Nutrition: Sports Nutrition course! Master the art of peak performance through our comprehensive Sports Nutrition: Sports Nutrition program. Unlock the secrets of optimal nutrition, tailored for athletes. Elevate your game with Sports Nutrition: Sports Nutrition-your key to athletic excellence. Enroll now and revolutionize your approach to peak performance! Why Choose This Sports Nutrition: Sports Nutrition Course from Us Sports Nutrition Course developed by industry experts. Free PDF certificate as soon as completing the Sports Nutrition course. Special Offers of this Sports Nutrition Course This Sports Nutrition Course includes a FREE PDF Certificate. Lifetime access to this Sports Nutrition Course Instant access to this Sports Nutrition: Sports Nutrition Course Get FREE Tutor Support from Monday to Friday in this Sports Nutrition: Sports Nutrition Course [ Note: Free PDF certificate as soon as completing the Sports Nutrition: Diploma in Sports Nutrition Course] Diploma in Sports Nutrition Course This Sports Nutrition: Diploma in Sports Nutrition course consists of 11 modules. Assessment Method of Diploma in Sports Nutrition Course After completing each module of the Sports Nutrition: Diploma in Sports Nutrition Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Sports Nutrition Course After completing the MCQ/Assignment assessment for this Sports Nutrition: Diploma in Sports Nutrition Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Sports Nutrition: Sports Nutrition course This Sports Nutrition: Sports Nutrition course is ideal for highly motivated individuals who want to improve their professional skills and train for the job of their dreams! Requirements Sports Nutrition: Sports Nutrition course Students who intend to enrol in this Sports Nutrition: Sports Nutrition course must meet the following requirements: Sports Nutrition: Good command of the English language Sports Nutrition: Must be vivacious and self-driven Sports Nutrition: Basic computer knowledge Sports Nutrition: A minimum of 16 years of age is required Career path Sports Nutrition: Sports Nutrition course Certificates Certificate of completion Digital certificate - Included

Are you ready to embark on an enlightening journey of wisdom with the Sage 50 bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Sage 50 Accounts. Delve into five immersive CPD Accredited courses, each a standalone course: Sage 50 Accounts Accounting Essential for Business with Sage 50 Sage 50 Payroll for Beginners Accounting and Finance Advanced Tax Accounting Managerial Accounting QuickBooks Online Bookkeeping Diploma Microsoft Excel Complete Course 2019 Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Sage 50 Accounts bundle illuminate your path to wisdom. The Sage 50 Accounts bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Sage 50 Accounts package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Sage 50 bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Sage 50 Accounts community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Sage 50 bundle. Establish robust bases across each course nestled within the Sage 50 bundle. Decipher intricate concepts through the articulate content of the Sage 50 bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Sage 50 bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Sage 50 bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Sage 50 bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Sage 50 bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Sage 50 bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Sage 50 journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Sage 50 bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Sage 50 bundle lays a solid groundwork. Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

Are you ready to embark on an enlightening journey of wisdom with the Life Coaching bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Spiritual Life Coaching Diploma. Delve into five immersive CPD Accredited courses, each a standalone course: Spiritual Life Coaching Life Coaching Coaching & Mentoring Train the Trainer - Part 1 Train the Trainer - Part 2 The Power of Creativity Trying New Things The Power of Resilience Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Spiritual Life Coaching Diploma bundle illuminate your path to wisdom. The Spiritual Life Coaching Diploma bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Spiritual Life Coaching Diploma package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Life Coaching bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Spiritual Life Coaching Diploma community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Life Coaching bundle. Establish robust bases across each course nestled within the Life Coaching bundle. Decipher intricate concepts through the articulate content of the Life Coaching bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Life Coaching bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Life Coaching bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Life Coaching bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Life Coaching bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Life Coaching bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Life Coaching journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Life Coaching bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Life Coaching bundle lays a solid groundwork. Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

🌟 Unleash Your Potential with 'Motivation Training - Success Necessities'! 🌟   🚀 Ready to ignite your inner drive and achieve your wildest dreams? Join our transformative online course and unlock the secrets to unwavering motivation and unparalleled success! 🎯 Designed by industry experts, 'Motivation Training - Success Necessities' is your key to: 🌟 Mastering the Psychology of Motivation: Learn proven strategies to understand and control your mindset, overcome obstacles, and stay driven even in the face of challenges.   📈 Setting and Achieving Goals: Discover powerful goal-setting techniques and create a roadmap towards your aspirations, turning your dreams into tangible achievements. 💡 Cultivating Positive Habits: Build sustainable habits that propel you forward, creating a foundation for long-term success in both your personal and professional life.   🔥 Igniting Unstoppable Drive: Harness the power of motivation to fuel your passion, boost productivity, and maintain peak performance consistently. 🤝 Community Support & Accountability: Join a vibrant community of like-minded individuals, offering support, accountability, and inspiration throughout your journey.     📚 Our course includes: ✅ Engaging video lessons led by motivational experts ✅ Actionable worksheets and exercises for practical application ✅ Live Q&A sessions for personalized guidance ✅ Access to an exclusive community forum for networking and support 💥 Don't let procrastination or self-doubt hold you back from the success you deserve! Enroll now in 'Motivation Training - Success Necessities' and unlock the drive to create the life you've always envisioned. 🌟 Special Limited Offer: Reserve your spot now and take the first step towards a motivated, successful future! 💫 Course Curriculum Module- 1 Sample 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00 Module- 11 00:00