2527 ICT courses delivered Online

[vc_row][vc_column][vc_column_text] Description Flowers are a symbol of love, friendship and all that is good in life. All around the world, people exchange or give flowers in the form of a gift, and celebrate happy or sad occasions with these beautiful creations of nature. At the centre of attention for creating these arrangements are florists, and if you want to take a glimpse into the floristry industry, you can do so with this Floristry & Flower Arrangement Diploma course. This floristry course consists of various topics on the art of flower arranging and starts with an introductory chapter to prepare you for a career in floristry. Following this, you'll learn about the day-to-day life of a florist, the colours of flowers and their symbolism, different flowers and their meaning, and how to care for potted plants. In this course, you will also discover ways to keep cut flowers fresh for longer and tackle disease and cultural disorders like heat injury.  The course covers many more related topics, including floristry skills, arrangements, and a little about the business aspect of floristry. On completion, you will have the skills and knowledge to create stunning floral displays and hand-tied bouquets for any occasion. Who is the course for? People interested in learning about flowers and related issues Entrepreneurs seeking an opportunity in the flower industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Floristry & Flower Arrangement Diploma course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Florist Event manager Party planner Flower cultivator [/vc_column_text][/vc_column][/vc_row] Floristry & Flower Arrangement Diploma Introduction to the Course 00:02:00 Introduction to Floristry 00:48:00 Services Provided by Florists 00:23:00 Flowers and Plants 01:10:00 Flower Care and Treatment 00:42:00 Choosing Popular Flowers and Fillers 00:43:00 Elements and Principles of Design 00:56:00 How to Make Floral Arrangements 01:06:00 Making Bouquet, Corsage, Fruit Basket & Basket Garden 00:35:00 Wedding Floristry 01:07:00 Making Funeral Flower Arrangements 00:31:00 Beautiful Floral Designs 00:47:00 Getting a Job in the Floristry Industry 00:30:00 Starting Your Own Floristry Business 01:15:00 Bonus Material - Important Images Used in this Course 02:12:00 Conclusion to the Course 00:01:00 Mock Exam Mock Exam- Floristry & Flower Arrangement Diploma 00:20:00 Final Exam Final Exam- Floristry & Flower Arrangement Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: This Diploma in YouTube Video Marketing course will teach you the appropriate methods, strategies and other essentials of YouTube video marketing. You will learn how effectively you can market your business on YouTube. This course covers the areas of YouTube marketing secrets, the creation of YouTube marketing video, niche targeted playlist, using viral contents etc.  Who is the course for? Employees of the business industry and other businessmen who want to learn how to become profitable through YouTube Social Marketing People who have an interest in Social Marketing and how to effectively communicate and promote through YouTube Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in YouTube Video Marketing course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Online Content Creator Product Creators Sales Managers Sales and Promotions Specialists Social Media Specialist Top Executives And Much More! Diploma in YouTube Video Marketing Create the Perfect YouTube Marketing Video: 5 Tips To Get it Right 00:30:00 YouTube Video Marketing Tips: Join the Community 01:00:00 Marketing Your Product On YouTube: 10 Reasons Why You Should Do It 00:30:00 YouTube Marketing Tips: Promoting Your Perfect Marketing Video 01:00:00 Unique Things You Can Do with Your YouTube Marketing Video 01:00:00 Using YouTube to Market Your Product: Should You Hire a Professional? 01:00:00 Niche Targeted Playlists: Boost Your YouTube Marketing Video 01:00:00 Promote Your Perfect YouTube Marketing Video For Free: Here's How to Do It 00:30:00 Viral Marketing Tips for Your YouTube Video 01:00:00 Using Viral Content: Creating Your Perfect YouTube Marketing Video 02:00:00 YouTube Marketing Secrets-Promote Your Product or Business! 01:00:00 Use YouTube to Create Unlimited Sales for your Business 01:00:00 Choose Your Niche: An Important Step in Your YouTube Marketing Video 01:00:00 Using Viral Content: Creating Your Perfect YouTube Marketing Video 02:00:00 YouTube Marketing Tactics: Are These Products Helpful or Scams? 01:00:00 Final Exam Final Exam- Diploma in YouTube Video Marketing 00:20:00 Mock Exam Mock Exam- Diploma in YouTube Video Marketing 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Estate Agent Diploma Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Estate Agent Diploma CPD Accredited is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Estate Agent Diploma CPD Accredited for? This Estate Agent Diploma CPD Accredited is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose This Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Introduction to the Course - Estate Agent Introduction to the Course - Estate Agent 00:03:00 Module 01: Estate Agent: An Introduction Introduction to Estate Agents 00:24:00 Module 02: Different Types of Estate Agents Different Types of Estate Agents 00:19:00 Module 03: Getting Started on the Job Getting Started on the Job 00:19:00 Module 04: Listing Property: Finding the Sellers Listing Property: Finding the Sellers 00:27:00 Module 05: Valuation Process Valuation Process 00:24:00 Module 06: Negotiating as an Estate Agent Negotiating as an Estate Agent 00:12:00 Module 07: Selling Property: Finding the Buyers Selling Property: Finding the Buyers 00:26:00 Module 08: Letting Property Letting Property 00:34:00 Module 09: Technology for Estate Agents Technology for Estate Agents 00:21:00 Module 10: Regulation of Estate Agents Regulation of Estate Agents 00:16:00 Final Recap to the Course Final Recap to the Course 00:00:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description:  Learning how to express what you need is a basic human function. Reading is an action which is considered as a skill of reading and understanding written or printed materials. Writing, another action of communication is the ability to communicate through making words on papers and composing text. Speaking is also a form of communication through conveying information in spoken language. Through this course, you will learn how to master all these three skills to be able to communicate effectively. Who is the course for? People who are in need to enhance their English written skills. Professionals, writers, and editors who write in the English language. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Skills (Reading, Writing & Speaking) course is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Copywriter Editor Journalist Marketing Content Creator Product Creator Professor Teacher Technical Writer. Module 1: Reading Introduction 01:00:00 Before Speed Reading 01:00:00 How People Read 01:00:00 Radically Increasing Your Reading Speed 01:00:00 Suggestions for Improving Speed and Effectiveness 01:00:00 Human Mind and Vocalization 01:00:00 Getting the Main Idea 01:00:00 Conclusion 00:15:00 Module 2: Writing INDEX OF RULES 00:30:00 CLEARNESS AND FORCE 01:00:00 ORDER OF WORDS IN A SENTENCE 01:00:00 EXERCISES 01:00:00 CONTINUOUS EXERCISES 01:00:00 Module 3: Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Excel was created to become a useful program to help you become more efficient and effective in manipulating your data. This program is being used by almost all the professionals. You will know how to share workbooks, its advanced functions and formulas through this course. You will learn the importance of security setting when sharing workbooks with Macros. You will take advantage of the host of functions available in Excel to perform every type of calculation you can imagine. Who is the course for? Professionals who want to learn about Microsoft Office Excel Essentials 2013. People who have an interest in knowing all the features of Microsoft Excel 2013 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Excel Intermediate Level course is a useful qualification to possess and would be beneficial for any for any Office job, such as: Admin Assistant PA Secretary Administrator Account Assistant Bookkeeper Accountant Office Manager Microsoft Excel - Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with Permissions and Options 00:30:00 Module Three - Sharing Workbooks 00:30:00 Module Four - Performing Advanced Formula and Function Tasks 00:30:00 Module Five - Working with Array Formulas 01:00:00 Module Six - Working With Macros 00:30:00 Module Seven - Working With Forms 00:30:00 Module Eight - Applying Advanced Chart Features 01:00:00 Module Nine - Working With Slicers and Timelines 00:30:00 Module Ten - Working With Multiple Tables, Relationships and External Data 00:30:00 Module Eleven - Working With PowerView 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities- Microsoft Excel - Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Excel - Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft Excel - Intermediate Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Whether you are a professional, an employee in a company or hard working student or business owner this course is designed for all those who wish to develop their skills and abilities using Microsoft Outlook 365. This online course will allow you to learn advanced Microsoft Outlook techniques, which will gear you to a good fresh start. It will also help you will experience the design to provide you documents and emails to look exactly like they would when printed. In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook 365.  Who is this course for? This course is perfect for individuals who are willing to develop their skills of using Microsoft Outlook 365. New users and beginners can benefit from this course. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Microsoft Outlook 365 for Beginners will be very beneficial and helpful, especially to the following professionals: Administrative Assistant. PA. Secretary. Administrator. Office Manager. Microsoft Outlook 365 for Beginners Module One - Getting Started 01:00:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Working with Your Inbox (I) 01:00:00 Module Four - Working with Your Inbox (II) 01:00:00 Module Five - Creating a New E-Mail 01:00:00 Module Six - Managing E-Mail Messages 01:00:00 Module Seven - Using Outlook's Organizational Tools 01:00:00 Module Eight - Outlook Options 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Contacts 01:00:00 Module Eleven - An Introduction to Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Outlook 365 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 365 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Outlook 365 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn the art of effective time management with our exclusive Online Time Management Training course! The way you use your time will determine the success and failure of your personal and professional life. That's why it is crucial to use your time wisely and effectively.  This course was designed with the aim of helping you make the most of your time. The engaging yet easily digestible modules will teach you how to evaluate your current work practice and make a priority list. Then you will grasp the strategies for avoiding procrastination and learn the essentials of setting and achieving major goals. By the end of the course, you will learn to use different strategies for time management. If you want to thrive in your personal and professional life, enrol on the course today and master time management!  Course Sneak Peek Learning Outcomes Understand the process of assessing your current work practices to gain efficacy. Learn how to manage your tasks efficiently and set priorities Pick up the strategies to overcome procrastination Develop the skills required for setting your goals Know how to develop a plan that will lead you to your goal Grasp effective time management techniques Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Time Management Scheduling Who Should Take this Online Time Management Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Time Management Training is available to learners of all academic backgrounds.  But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Online Time Management Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerTeacherOffice Worker Business person Course Curriculum Module 01: Importance and Benefits of Time Management Importance and Benefits of Time Management 00:05:00 Module 02: Assess Your Current Work Practice Assess Your Current Work Practice 00:07:00 Module 03: Identify the Priorities Identify the Priorities 00:12:00 Module 04: Overcome Procrastination Overcome Procrastination 00:13:00 Module 05: Set Your Goals Set Your Goals 00:08:00 Module 06: Plan The Work and Work The Plan Plan The Work and Work The Plan 00:13:00 Module 07: Effective Time Management Techniques Effective Time Management Techniques 00:09:00 Module 08: The Art of Anticipating The Art of Anticipating 00:08:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Do you know how effective an online survey is? Or are you someone who wants to conduct online survey more effectively? If either of these descriptions fit you, then you don't need to worry! This course is designed to all people who are interested in online surveys! Description: What is an online survey? Do you know what the types of surveys are? This course is designed to introduce you to the online surveys and the types of surveys. This course will also discuss what kind of survey should be done that will suit your needs. Then you will be able to assess from these type of surveys if an online survey is a type you want to conduct. Furthermore, in this course, you will be introduced on how to give clear instructions on your surveys to avoid confusion from your participants. Then through this course, you will be taught the importance of the online survey and how it is effective to conduct market research and its convenience to both interviewers and participants. You will also be knowing what qualifications of a survey company should you choose to be able to gather the information needed, and lastly, you will be able to learn how to do tracking with your surveys. Who is the course for? Professionals who are helping people conduct surveys or the ones who conduct surveys like researchers, marketers and statisticians. People who have the interest to learn about surveys Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Online Surveying Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Economists Entrepreneurs Researchers Statisticians Survey Specialist. Chapter-01 Introduction to Online Surveys 00:30:00 Chapter-02 Identifying of Online Surveys 00:15:00 Chapter-03 Selecting the Right Surveys 01:00:00 Chapter-04 How to Pick the Right Surveys 00:30:00 Chapter-05 Way to Fill-Out Surveys 00:30:00 Chapter-06 Creating List of Online Survey Companies 01:00:00 Chapter-07 Tracking Your Surveys 00:30:00 Chapter-08 Conclusion 00:30:00 Mock Exam Mock Exam-Online Surveying Course 00:20:00 Final Exam Final Exam-Online Surveying Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00