3462 HR Management courses

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview of Care Planning and Record Keeping | Health & Safety Online Join our Care Planning and Record Keeping | Health & Safety Online course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Care Planning and Record Keeping | Health & Safety Online course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Care Planning and Record Keeping | Health & Safety Online course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Care Planning and Record Keeping | Health & Safety Online Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Care Planning and Record Keeping | Health & Safety Online. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Care Planning and Record Keeping | Health & Safety Online course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Care Planning and Record Keeping | Health & Safety Online is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Care Planning and Record Keeping | Health & Safety Online course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Care Planning and Record Keeping | Health & Safety Online Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Care Planning and Record Keeping | Health & Safety Online Course Module 01: Introduction to the Care Planning Process 00:17:00 Module 02: Planning Care With the Individual in Need 00:17:00 Module 03: Concept Care Mapping 00:16:00 Module 04: Implementing and Evaluating the Care Plan 00:18:00 Module 05: Maintaining Medical Records 00:20:00 Module 06: Care Planning Policy in the UK 00:16:00 Module 07: Confidentiality and Record-Keeping 00:12:00 Module 08: Safeguarding Children, Young People and Their Families 00:21:00 Assignment Assignment - Care Planning and Record Keeping | Health & Safety Online Course 00:00:00

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Improve quality in your products and cut costs Getting the job you want in this job market is not necessarily an easy task. There are plenty of opportunities but you have to stand out from your competition, and getting the right credentials is the first step to that. So why not get the Business and Organisational Development Process: Six Sigma & Lean Process course, as it is one of the best quality credentials out there. First thing you might wonder is what is six sigma, well do not worry because that is the one of the first things to be addressed in this course. In simple terms though, it is a quality improvement method and can practically be applied in almost any industry, whether you work in IT, engineering or project management, this method can help you eliminate errors and cut costs. For those who studied statistics, will grasp the concepts of variance easily but those who haven't need not sweat either because the course takes a comprehensive approach in explaining different terms like Just in time, Jidoka, Kaizen and much more. You will also learn about different improvement concepts and tool in your quest to pursue the highest of quality. Course Highlights Business and Organisational Development Process: Six Sigma & Lean Process is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business and Organisational Development Process: Six Sigma & Lean Process into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business and Organisational Development Process: Six Sigma & Lean Process Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business and Organisational Development Process: Six Sigma & Lean Process is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business and Organisational Development Process: Six Sigma & Lean Process is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business and Organisational Development Process: Six Sigma & Lean Process Module One - Getting Started FREE 00:30:00 Module Two - Understanding Lean FREE 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Activities Business and Organisational Development Process: Six Sigma & Lean Process- Activities 00:00:00 Mock Exam Mock Exam- Business and Organisational Development Process: Six Sigma & Lean Process 00:20:00 Final Exam Final Exam- Business and Organisational Development Process: Six Sigma & Lean Process 00:20:00

Get a good grasp of what Social Learning and Digital Citizenship is all about There are somethings that can only be taught from be in a public surrounding, by being social. In this modern world, technologies are vastly improving everyday, people get most of the information online. In this course you will be looking into both Social Learning and Digital Citizenship. Social learning combines cognitive learning (which posits that learning is influenced by psychological factors) and behavioral learning (which assumes that learning is based on responses to environmental stimuli). Digital Citizenship is a concept which helps teachers, technology leaders and parents to understand what students/children/technology users should know to use technology appropriately. Digital Citizenship is more than just a teaching tool; it is a way to prepare students/technology users for a society full of technology. In this course you will learn all about social learning and people learn from their surroundings and other people's behavior. You will also have a grasp of digital citizenship and keep yourself up to date with modern technology. Get both the sides in this helpful course. Course Highlights Certified Social Learning and Digital Citizenship Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Social Learning and Digital Citizenship Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Social Learning and Digital Citizenship Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Certified Social Learning and Digital Citizenship Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Social Learning and Digital Citizenship Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Social Learning Module One - Getting Started 00:30:00 Module Two - Setting the Right Group Dynamic (I) 01:00:00 Module Three - Setting the Right Group Dynamic (II) 01:00:00 Module Four - Develop a Social Learning Culture at Work (I) 00:30:00 Module Five - Develop a Social Learning Culture at Work (II) 01:00:00 Module Six - Develop a Culture of Social Learning at Work (III) 01:00:00 Module Seven - Role Playing (I) 01:00:00 Module Eight - Role Playing (II) 00:30:00 Module Nine - Utilizing the Right Tools (I) 01:00:00 Module Ten - Utilizing the Right Tools (II) 00:30:00 Module Eleven - Modeling and Observational Learning 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Digital Citizenship Module One - Getting Started 01:00:00 Module Two - What Is Digital Citizenship 00:30:00 Module Three - Being a Good Citizen 01:00:00 Module Four - Best Practices for Sharing 00:30:00 Module Five - Networking and Personal Branding (I) 01:00:00 Module Six - Networking and Personal Branding (II) 00:30:00 Module Seven - Digital Security and Safety (I) 01:00:00 Module Eight - Digital Security and Safety (II) 01:00:00 Module Nine - Dealing with the Dark side 01:00:00 Module Ten - Digital Etiquette (I) 01:00:00 Module Eleven - Digital Etiquette (II) 01:00:00 Module Twelve - Wrapping Up 01:00:00 Accredited Course in Digital Citizenship - Activities 00:00:00 Mock Exam Final Exam

In the UK, working with children in a school can be a highly rewarding career both personally and financially. The average starting salary for a Learning Support Assistant (LSA) is around £18,000-£22,000 per year, with experienced LSAs earning up to £30,000 per year. With our comprehensive course, you can equip yourself with the knowledge to not only excel in this fulfilling role but also maximise your earning potential. Learning Outcomes: After completing the Working with Children in a School course, you can expect to: Gain a comprehensive understanding of the roles and responsibilities involved in working with children in a school setting. Develop essential skills for assessing and supporting students' educational progress and individual needs. Cultivate a nurturing and inclusive environment that caters to the diverse requirements of all children. Acquire knowledge and strategies to ensure the safeguarding and well-being of children and young people. Learn effective techniques for managing emergencies and promoting a safe learning environment. Explore the realm of special educational needs (SEN) and discover approaches to support children with diverse learning requirements. Begin a transformative journey in education with our course, "Working with Children in a School." Over the course of 10 engaging modules, you will delve into the captivating world of supporting children's growth and development, honing your skills as a Learning Support Assistant (LSA). Through an immersive exploration of key topics, our course equips you with the knowledge to foster an environment where every child can thrive. Immerse yourself in the intricacies of assessing students, understanding their individual needs, and tailoring your support to facilitate their educational progress. Discover the vital roles you play in safeguarding the well-being of children and young people, nurturing their physical and emotional security. Gain invaluable insights into dealing with emergencies, ensuring a safe and conducive learning environment for all. Our course also dives into the realm of special educational needs (SEN), providing you with the knowledge to support children with diverse learning requirements. Furthermore, you'll delve into the principles of professional development, empowering you to continuously enhance your skills as you embark on a fulfilling career in the field of education. So what are you waiting for? Enrol in this course right now! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Working with Children in a School course is perfect for: Aspiring Learning Support Assistants (LSAs) looking to enter the field of education. Current LSAs seeking to expand their knowledge and skills in working with children in a school environment. Individuals considering a career change to work with children in an educational setting. Professionals already working with children who wish to gain a deeper understanding of their roles and responsibilities. Career path Our Working with Children in a School course will be helpful for anyone looking to pursue a career as: Learning Support Assistant (LSA): £15,000-£23,000 per year. SEN Support Assistant: £17,000-£25,000 per year. Classroom Assistant: £15,000-£20,000 per year. Behaviour Mentor: £18,000-£25,000 per year. Education Welfare Officer: £20,000-£30,000 per year. SEN Coordinator £25,000-£40,000 per year.

Real-World Use Cases for AI In this session, we'll look at the impact of several recent developments in Artificial Intelligence (AI) including the areas of computer vision, language understanding, and reinforcement learning on our ability to more effectively carry out projects. We'll also dive into real-world use cases where these breakthroughs are being applied to improve our ability to get things done through better communication and collaboration, information processing, and decision making. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Real-World Use Cases for AI In this session, we'll look at the impact of several recent developments in Artificial Intelligence (AI) including the areas of computer vision, language understanding, and reinforcement learning on our ability to more effectively carry out projects. We'll also dive into real-world use cases where these breakthroughs are being applied to improve our ability to get things done through better communication and collaboration, information processing, and decision making. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

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