236 Housekeeping courses delivered Online

HP ProCurve training course description A hands on course covering the product specifics of HP switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install HP ProCurve switches. Use the command line interface and the web based interface to manage HP ProCurve switches. Configure and troubleshoot HP ProCurve switches. Perform software upgrades and maintain configurations using TFTP. HP ProCurve training course details Who will benefit: Anyone working with HP switches. Particularly aimed at engineers and technicians supporting HP switches. Prerequisites: None. Duration 2 days HP ProCurve training course content Introduction Traditional Ethernet, Hubs, Frames, MAC addresses. Hands on Building a network with a hub What is a switch? Switches versus hubs, the MAC address table, handling unknown addresses. Hands on Building a network with HP switches. Configuration methods How to configure a HP switch using: Console port access menus, CLI, telnet, web based access. Hands on Console access, show commands, using the menus, IP address configuration, telnet. Command Line Interface Operator mode, Manager mode, configuration mode, passwords, online help, CLI commands, basic troubleshooting. Hands on More show commands, basic troubleshooting, setting a password, displaying status and counters. Web based interface Web access, basic format, Getting started. SSL. Hands on Web based configuration. Port configuration Common port configuration tasks, port security, port aggregation. Hands on Configuring ports. Trunking and failover. STP configuration Broadcast storms. What is STP? RSTP. Configuring STP. Hands on Enabling and disabling STP, investigation failover. VLAN configuration What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Addressing and VLANs, Layer 3 switches and VLANs. Hands on Setting up VLANS, setting up tagged ports, Inter VLAN traffic. Housekeeping TFTP, software upgrades, downloading configurations. Hands on Software upgrade, downloading a configuration. SNMP SNMP configuration, HP OpenView. Hands on Using SNMP to manage a HP ProCurve switch. Basic troubleshooting Putting it all together. Layer 1 troubleshooting, Layer 2 troubleshooting. Miscellaneous exercises CDP. Logging

HP switches training course description A hands on course covering the product specifics of HP switches. Installation, configuration, maintenance and troubleshooting are all covered in a practical oriented way. VLANs often take up a large part of the course. The course covers all interfaces but concentrates on using the command line interface. Delegates are, however, free to use the web based interface in all exercises. What will you learn Install HP switches. Use the command line interface and the web based interface to manage HP switches. Configure and troubleshoot HP switches. Perform software upgrades and maintain configurations using TFTP. HP switches training course details Who will benefit: Anyone working with HP switches. Particularly aimed at engineers and technicians supporting HP switches. Prerequisites: None. Duration 2 days HP switches training course content Introduction Traditional Ethernet, Hubs, Frames, MAC addresses. Hands on Building a network with a hub. What is a switch? Switches versus hubs, the MAC address table, handling unknown addresses. Hands on Building a network with HP switches. Configuration methods How to configure a HP switch using: Console port access menus, CLI, telnet, web based access. Hands on Console access, show commands, using the menus, IP address configuration, telnet. Command Line Interface Operator mode, Manager mode, configuration mode, passwords, online help, CLI commands, basic troubleshooting. Hands on More show commands, basic troubleshooting, setting a password, displaying status and counters. Web based interface Web access, basic format, Getting started. SSL. Hands on Web based configuration. Port configuration Common port configuration tasks, port security, port aggregation, Hands on Configuring ports. Trunking and failover. STP configuration Broadcast storms. What is STP? RSTP. Configuring STP. Hands on Enabling and disabling STP, investigation failover. VLANs What are VLANS? 802.1Q, tagged/untagged, creating VLANS, applying VLANS. Addressing and VLANs, Layer 3 switches and VLANs. Hands on Setting up VLANS, setting up tagged ports, Inter VLAN traffic. Housekeeping TFTP, software upgrades, downloading configurations. Hands on Software upgrade, downloading a configuration. SNMP SNMP configuration, HP OpenView NNM. Hands on Using SNMP to manage a HP switch. Basic troubleshooting Putting it all together. Layer 1 troubleshooting, Layer 2 troubleshooting. Miscellaneous exercises CDP. Logging

Description: The Hotel and Hospitality Management Diploma course allows you to manage a hotel efficiently with proper hospitality management skill. In the course, you will explore the techniques of hotel management, human resource management, quality management, housekeeping, security, and efficient communication skill. The rest of the part of the course deals with the concepts of hospitality and hospitality management. Upon completion, it is hoped that you will be able to manage and run a hotel successfully. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel and Hospitality Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel and Hospitality Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 00:15:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Mock Exam Mock Exam- Hotel and Hospitality Management Diploma 00:30:00 Final Exam Final Exam- Hotel and Hospitality Management Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Delving into the realm of laboratory safety, 'Preventing Contamination in the Laboratory: Best Practices in Lab Safety' emerges as a pivotal guide for every modern scientist and technician. This meticulous course beckons learners into the intricate world of contamination prevention, arming them with the knowledge to ensure a pristine lab environment. Journey through modules that elucidate vital concepts from an incisive introduction to contamination, to mastering attire and equipment, understanding lab hygiene, mastering sample control, ensuring superior air and water quality, and staving off biological and chemical threats. This programme promises to usher in a new era of lab experts committed to excellence and safety. Learning Outcomes Recognise the fundamentals and sources of laboratory contamination. Determine appropriate protective wear and attire for different lab environments. Implement optimal hygiene and housekeeping protocols within a laboratory. Apply best practices for contamination-free sample handling. Evaluate and maintain superior air and water quality standards in labs. Why buy this Preventing Contamination in the Laboratory: Best Practices in Lab Safety? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this Preventing Contamination in the Laboratory: Best Practices in Lab Safety course for? Individuals keen on establishing or refining lab safety protocols. Science students aspiring for laboratory-based careers. Lab technicians seeking to augment their safety knowledge. Research professionals working in biological or chemical environments. Industry professionals focusing on quality control and assurance Career path Laboratory Technician: £18,000 - £25,000 Quality Control Analyst: £20,000 - £35,000 Laboratory Manager: £30,000 - £50,000 Health and Safety Officer: £25,000 - £40,000 Environmental Health Practitioner: £26,000 - £40,000 Biomedical Scientist: £24,000 - £40,000 Prerequisites This Preventing Contamination in the Laboratory: Best Practices in Lab Safety does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Preventing Contamination in the Laboratory: Best Practices in Lab Safety was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Laboratory Contamination Introduction to Laboratory Contamination 00:19:00 Module 02: Personal Protective Equipment (PPE) and Laboratory Attire Personal Protective Equipment (PPE) and Laboratory Attire 00:21:00 Module 03: Laboratory Hygiene and Housekeeping Laboratory Hygiene and Housekeeping 00:22:00 Module 04: Contamination Control in Sample Handling Contamination Control in Sample Handling 00:18:00 Module 05: Air and Water Quality Control Air and Water Quality Control 00:18:00 Module 06: Preventing Biological and Chemical Contamination Preventing Biological and Chemical Contamination 00:25:00

Painting and Decorating: Painting and Decorating Online Do you want to increase your proficiency in painting and decorating and get more fundamental information that will help you achieve your objective? So you can enrol in our Painting and Decorating course for better understanding and boost your skills. All of the fundamentals of painting and decorating are covered in the painting and decorating course. You will also be knowledgeable about different painting and decorating tools, equipment, and surface preparation. Paint kinds, colour theory, and painting techniques are all covered in the painting and decorating course. How to restore and fix any painting and decorating products is also covered in the painting and decorating course. Our painting and decorating course goes into detail on environmental concerns, business necessities, health and safety, and more. Embark on this fascinating Painting and Decorating: Painting and Decorating course with us as we explore painting in a way that has the power to alter. Why Choose this Painting and Decorating: Painting and Decorating Course from Us Painting and Decorating Course developed by industry experts. Free PDF certificate as soon as completing the Painting and Decorating course. Special Offers of this Painting and Decorating: Painting and Decorating Course This Painting and Decorating Course includes a FREE PDF Certificate. Lifetime access to this Painting and Decorating Course Instant access to this Painting and Decorating: Painting and Decorating Course Get FREE Tutor Support from Monday to Friday in this Painting and Decoratin Course Painting and Decorating: Painting and Decorating Bundle Courses Course 01: Painting and Decorating Course 02: Level 5 British Cleaning Certificate Course 03: Housekeeping Course Course 04: Constructions Project Management Course Course 05: Level 4 Time Management Course Painting and Decorating: Painting and Decorating Industry Experts Designed this Painting and Decorating: Painting and Decorating course into 13 detailed modules. Course Curriculum of Painting and Decorating: Painting and Decorating Course Module 1: Introduction to Painting and Decorating Module 2: Tools and Equipment Module 3: Surface Preparation Module 4: Paint Types and Color Theory Module 5: Interior Painting Techniques Module 6: Exterior Painting Techniques Module 7: Wallpaper Installation Module 8: Decorative Finishes Module 9: Specialty Surfaces and Materials Module 10: Restoration and Repair Module 11: Health and Safety in Painting Module 12: Business Essentials Module 13: Environmental Considerations Who is this course for? Painting and Decorating: Painting and Decorating This Painting and Decorating package is open to students of any background. Career path Painting and Decorating: Painting and Decorating Your resume will look stronger due to this Painting and Decorating, and you'll have more options to apply to other industries.

The Hotel Management Diploma Certificate offers a comprehensive understanding of the hospitality industry, covering key aspects such as hotel operations, front office management, housekeeping, food and beverage operations, service quality management, marketing in travel and tourism, and customer satisfaction. Learning Outcomes: Gain an overview of the hospitality management and hotel industry. Understand the processes involved in selection, recruitment, and training within the hospitality industry. Learn effective management techniques for front office operations, housekeeping, engineering, and security. Acquire knowledge of food and beverage operations management. Develop skills in managing service quality and customer satisfaction in the hospitality industry. Explore marketing strategies and their application in travel and tourism businesses. Understand the accounting practices relevant to the hospitality industry. Why buy this Hotel Management Diploma Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Management Diploma Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Management Diploma Certificate course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Hotel Management Diploma Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management Diploma Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management Diploma Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Hotel Management Diploma Certificate Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Assignment Assignment - Hotel Management Diploma Certificate 00:00:00

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << The UK hospitality industry is a major employer, contributing significantly to the economy. Did you know it employs over 3.2 million people and generates over £200 billion in revenue annually? Have you ever wondered what it takes to run a successful hotel? This Hotel Management course will equip you with the knowledge and skills to excel in this exciting field. Our comprehensive Hotel Management course covers everything you need to know about the industry, from its structure and operations to essential skills like customer service and marketing. You'll learn about the recruitment and training processes, understand the intricacies of front office, housekeeping, and food & beverage operations. We'll explore how to achieve exceptional service quality, develop effective marketing strategies, and navigate the world of hospitality accounting. Additionally, you'll gain insights into the growing importance of e-hospitality and technology in today's travel and tourism landscape. Learning Outcomes of Hotel Management Explain the structure and operations of different hotel departments. Implement effective recruitment and training strategies in hospitality. Ensure smooth front office operations and deliver exceptional guest service. Apply best practices in housekeeping, engineering, and security management. Develop and implement effective marketing strategies for the hospitality industry. Analyze financial statements specific to the hotel industry. Whether you're looking to enter the hospitality industry for the first time or are looking to advance your current career, this course is an excellent investment in your future. Sign up today and take the first step towards a fulfilling career in hotel management! Why Choose Our Hotel Management Course? Get a free student ID card with Hotel Management Training Get instant access to this Hotel Management course. The Hotel Management is affordable and simple to understand The Hotel Management is an entirely online, interactive lesson with voiceover audio Lifetime access to the Hotel Management course materials The Hotel Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Here is the curriculum breakdown of this course: Module 1: Introduction Module 2: An Overview of the Hotel Industry Module 3: The Process of Selection and Recruitment in the Hospitality Industry Module 4: The Process of Development and Training in the Hospitality Industry Module 5: Front Office Operations Module 6: Housekeeping, Engineering, and Security Operations Module 7: Food and Beverage Operations Module 8: Service Quality in the Hospitality Industry Module 9: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Management Training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! People interested in Hotel Business Interested in starting Hotel Management Agency Looking forward to starting a career as Hotel Manager, Supervisor etc Hotel Operation Supervisor Anyone interested to learn more about Hotel Management Process Requirements You will not need any prior background or expertise to enrol in this Hotel Management Training bundle. Career path Upon successful completion of our course, candidates may choose to pursue an extensive range of careers, including: Back Office Supervisor Event Planner Hotel Manager Hotel Supervisor Executive Manager (Hotel & Tourism) Executive Meeting Manager Front Desk Supervisor Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Step into the world of pristine spaces and immaculate living with our 'Cottage Cleaner' course. Unveil the artistry of cleanliness as you journey through ten comprehensive modules. From mastering the basics of cleaning to delving into advanced techniques, this course equips you with the essential skills to transform any space into a sanctuary of hygiene and order. With a blend of theory and hands-on practice, immerse yourself in a transformative learning experience that enriches your knowledge and opens doors to new opportunities in the cleaning industry. Learning Outcomes: Acquire a profound understanding of cleaning principles and techniques. Master the selection and utilization of cleaning equipment, products, and attire. Develop specialized skills in cleaning various areas, including kitchens, bathrooms, and external surfaces. Enhance your proficiency in basic maintenance tasks to ensure the longevity of clean spaces. Gain expertise in chemical safety protocols, keyholding, and alarm code management relevant to professional cleaners. Why buy this Cottage Cleaner Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Cottage Cleaner there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Cottage Cleaner course for? Individuals aspiring to kickstart a career in the cleaning industry. Existing cleaners aiming to upgrade their skills and knowledge. Homeowners seeking to efficiently manage household cleanliness. Business owners in need of trained cleaning staff. Students interested in exploring opportunities in the cleaning sector. Prerequisites This Cottage Cleaner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cottage Cleaner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Domestic Cleaner: £17,000 - £22,000 Per Annum Housekeeping Supervisor: £20,000 - £26,000 Per Annum Commercial Cleaner: £18,000 - £24,000 Per Annum Cleaning Team Leader: £22,000 - £28,000 Per Annum Environmental Services Manager: £30,000 - £40,000 Per Annum Cleaning Business Owner: £25,000 - £50,000 Per Annum Course Curriculum Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:16:00 Module 02: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:21:00 Module 03: House Cleaning House Cleaning 00:20:00 Module 04: Cleaning and Organising a Kid's Room Cleaning and Organising a Kid's Room 00:23:00 Module 05: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:20:00 Module 06: Bathrooms and Toilets Bathrooms and Toilets 00:19:00 Module 07: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:15:00 Module 08: Basic Maintenance Skills Basic Maintenance Skills 00:14:00 Module 09: Walls and Floors Walls and Floors 00:19:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:18:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to become more rational and disciplined thinkers. Overview Upon successful completion of this course, students will boost their performance with an increase in their decision-making ability. In this course, students will learn develop their ability to analyze and evaluate information. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - COMPONENTS OF CRITICAL THINKING Applying Reason Open Mindedness Analysis Logic Case Study 3 - NON-LINEAR THINKING Step Out of Your Comfort Zone Don't Jump to Conclusions Expect and Initiate Change Being Ready to Adapt Case Study 4 - LOGICAL THINKING Ask the Right Questions Organize the Data Evaluate the Information Draw Conclusions Case Study 5 - CRITICAL THINKERS (I) Active Listening Be Curious Be Disciplined Be Humble Case Study 6 - CRITICAL THINKERS (II) Seeing the Big Picture Objectivity Using Your Emotions Being Self-Aware Case Study 7 - EVALUATE INFORMATION Making Assumptions Watch out for Bias Ask Clarifying Questions SWOT Analysis Case Study 8 - BENEFITS OF CRITICAL THINKING Being More Persuasive Better Communication Better Problem Solving Increased Emotional Intelligence Case Study 9 - CHANGING YOUR PERSPECTIVE Limitations of Your Point of View Considering Others Viewpoint Influences on Bias When New Information Arrives Case Study 10 - PROBLEM SOLVING Identify Inconsistencies Trust Your Instincts Asking Why? Evaluate the Solution(s) Case Study 11 - PUTTING IT ALL TOGETHER Retaining Your New Skills Reflect and Learn From Mistakes Always Ask Questions Practicing Critical Thinking Case Study 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - SETTING EXPECTATIONS Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing 3 - SETTING GOALS Understanding Cascading Goals The SMART Way Helping Others Set Goals 4 - ASSIGNING WORK General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach 5 - DEGREES OF DELEGATION Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence 6 - IMPLEMENT DELEGATION Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation 7 - PROVIDING FEEDBACK Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback 8 - MANAGING YOUR TIME The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT Using a conflict Resolution Process Maintaining Fairness Seeking help from Within the Team Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS What to Do If You?ve Been Promoted from within the Team What to Do If You're Leading a Brand New Team What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR Ask the Right Questions of the Right People Go to Gemba Keep Learning 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations