1919 Hospitality courses in Cardiff delivered Online

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00

Participants will begin by understanding the fundamentals of strategic management in hospitality and tourism, exploring the strategic management process and its relevance to industry dynamics. The course then delves into the characteristics and types of hospitality and tourism management, examining key factors that influence strategic decision-making. After the successful completion of the course, you will be able to learn about the following: Strategic Marketing Fundamentals: Grasp the core concepts and principles of strategic marketing in the tourism and hospitality sector. Evolution of Marketing Strategies: Understand the historical development and evolution of strategic marketing approaches within the context of tourism and hospitality. Tourism-Specific Marketing Insights: Explore specialized marketing strategies tailored to the unique characteristics and demands of the tourism industry. Effective Marketing Management: Develop skills in managing strategic marketing initiatives to meet the dynamic needs of tourism and hospitality organizations. Strategic Marketing Process Mastery: Master the strategic marketing process, from planning to implementation, in the tourism and hospitality context. Industry-Specific Marketing Approaches: Learn specialized marketing approaches relevant to tourism and hospitality, considering industry trends and consumer behavior. Significance of Strategic Marketing: Recognize the vital role of strategic marketing in enhancing the competitiveness and sustainability of tourism and hospitality businesses. Distinctive Features of Tourism Marketing: Identify the unique features and challenges of tourism marketing, including destination branding and stakeholder engagement. Optimizing the Marketing Mix: Utilize the marketing mix components effectively-product, price, place, and promotion-to achieve organizational goals in tourism and hospitality. This Professional Certificate Course in Strategic Approaches to Marketing offers a comprehensive understanding of strategic marketing, covering topics such as the evolution of strategic marketing approaches, tourism marketing, and the strategic marketing process. Participants will gain insights into the importance of strategic marketing for tourism and hospitality organizations, with a focus on the marketing mix and strategic management in the industry. trategic Approaches to Marketing empowers you to become a visionary marketing leader in the tourism and hospitality industry. Through real-world case studies, industry expert insights, and practical tools, you'll gain the expertise to create and implement winning marketing strategies that attract the right customers, drive bookings, and propel your organization to new levels of success. This course is your key to navigating the ever-evolving tourism landscape and achieving sustainable growth in a competitive market. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Strategic Approaches to Marketing in Tourism & Hospitality Organisations Self-paced pre-recorded learning content on this topic. Strategic Approaches to Marketing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Marketing Professionals Tourism and Hospitality Managers Business Development Executives Strategic Planners Entrepreneurs in Tourism Industry Marketing Students Professionals Seeking Marketing Expertise in Tourism Those Interested in Strategic Marketing Approaches Managers in Tourism and Hospitality Organizations Professionals in Service Industry Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The UK restaurant industry is booming, with the market expected to reach over £90 billion by 2025. But are you equipped to handle the demands of this fast-paced environment? Do you dream of running a successful restaurant or taking your career in hospitality to the next level? If so, this comprehensive Restaurant Management Bundle is perfect for you. With a single payment, you will gain access to Diploma in Restaurant Management course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Restaurant Management Bundle Package includes: Course 01: Advanced Diploma in Restaurant Management at QLS Level 7 10 Additional CPD Accredited Premium Courses related to Restaurant Management: Course 01: Professional Waiter Diploma Course 02: Food Photography Course 03: HACCP Level 3 Food Safety Course 04: Food Allergy Awareness Course 05: Supervising Food Safety in Catering Course 06: Nutrition Masterclass Course 07: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 08: Finance and Financial Analysis Course 09: Personal Hygiene Course Course 10: Level 5 Certificate In Cleaning Gain a competitive edge in the dynamic world of hospitality with our Restaurant Management course. Unlock lucrative job prospects on Restaurant Management as you master the art of culinary operations, staff management, and customer satisfaction & Restaurant Management Elevate your career in the thriving Restaurant Management industry with comprehensive training and hands-on experience. Why Choose Our Restaurant Management Course: Get instant access to this Restaurant Management course Learn Restaurant Management from anywhere in the world Restaurant Management is affordable and simple to understand Restaurant Management is entirely online, interactive lesson with voiceover audio Lifetime access to the Restaurant Management course materials Restaurant Management comes with 24/7 tutor support This Restaurant Management Bundle is made by industry experts which covers all aspects of Restaurant Management. Enrol in this Restaurant Management bundle to learn all about Restaurant Management. Here is the curriculum breakdown of the main QLS Course of this Restaurant Management bundle: Advanced Diploma in Restaurant Management at QLS Level 7 Introduction An Overview of the Hotel Industry Restaurant Industry Restaurant Leadership The Process of Selection and Recruitment in the Hospitality Industry The Process of Development and Training in the Hospitality Industry Front Office Operations Food and Beverage Operations Food Safety - An Introduction Supervision of Food Safety Assessment Process of Restaurant Management You have to complete the assignment questions given at the end of the Restaurant Management course and score a minimum of 60% to pass each exam. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Restaurant Management at QLS Level 7 exams. CPD 285 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Restaurant Management bundle is perfect for highly motivated people who want to improve their technical skills. Requirements No prior background or expertise is required for this Restaurant Management bundle. Career path The Restaurant Management bundle will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Restaurant Manager Food and Beverage Manager Hospitality Consultant Event Planner Culinary Entrepreneur Certificates Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - Included CPD QS Accredited PDF Certificate Digital certificate - Included

Achieve a Hotel Management Diploma! Master recruitment, front office operations, F&B management, and customer satisfaction in the hospitality sector. Sign up now!

This Advanced Diploma in Restaurant Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! If you own or operate a restaurant, you know very well how important it is to have a well-run and efficiently managed establishment. Good restaurant management can mean the difference between success and failure. A skilled and experienced manager will not only keep your restaurant running smoothly, but they will also be able to adapt to changes in the market and industry, ensuring that your business stays competitive. Without effective management, restaurants can easily succumb to a variety of problems that can ultimately lead to their failure. These problems may include poor customer service, a lack of efficiency, high turnover rates among employees, and financial mismanagement. Without a skilled manager to address these issues, a restaurant may struggle to survive in an increasingly competitive market. Whether you have your own restaurant business or you are a manager of a restaurant, enrol in our comprehensive, concise and self-paced course either way because it is designed for both parties. Upon completing this Restaurant Management course, students should be able to: Understand the structure and operation of the hotel and restaurant industry Learn about effective leadership and management techniques in the restaurant industry Explore the process of selection and recruitment in the hospitality industry Know about the process of development and training for hospitality staff Understand the operations of the front office and food and beverage departments in a restaurant Learn about food safety regulations and best practices Know how to prevent contamination and food poisoning in a restaurant Explore personal hygiene and the importance of maintaining cleanliness in a restaurant Be aware of the design and construction of food premises and equipment and how to maintain them Acquire knowledge of pest management and how to prevent infestations in a restaurant Why Prefer This Restaurant Management at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Restaurant Management at QLS Level 7 course: Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: Restaurant Industry Module 04: Restaurant Leadership and Management Module 05: The Process of Selection and Recruitment in Hospitality Industry Module 06: The Process of Development and Training in Hospitality Industry Module 07: Management of Front Office Operations Module 08: Management of Food and Beverage Operations Module 09: Food Safety - An Introduction Module 10: Supervision of Food Safety Module 11: Food Safety Legislation Module 12: Food Safety Management System Module 13: Food Safety Management Tools Module 14: Contamination Hazards Module 15: Controlling Contamination Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Module 17: Food Poisoning (Non-Bacterial) Module 18: Personal Hygiene Module 19: Food Premises and Equipment: The Design and Construction Module 20: Pest Management Module 21: Food Safety Training for the Staff Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Restaurant Management at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone interested in pursuing a career in restaurant management, including: Students studying hospitality, business, or a related field Professionals working in the restaurant industry looking to advance their careers Business owners or entrepreneurs interested in opening a restaurant Restaurant managers looking to update their knowledge and skills Requirements No prior background or expertise is required. Career path Upon completing the Restaurant Management course, individuals may pursue a career in the following fields: Restaurant Manager: £25,000 - £40,000 per year. Executive Chef: £30,000 - £50,000 per year. Hospitality Consultant: £40,000 - £65,000 per year. Certificates Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Restaurant Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Set your course for a thriving career in travel and tourism management. Our Travel & Tourism Management Career Track Diploma equips you with essential skills to excel in this exciting industry, creating memorable experiences for travellers worldwide. **16 Free CPD Certificates** Dive into the exciting world of Travel & Tourism with our complete Career Track Diploma. This pack includes 16 courses covering everything from tourism basics, looking after hotel guests, and getting better at talking and growing yourself. Whether you're new to the industry or aiming to upgrade your expertise, this diploma will equip you with the tools to excel in the competitive travel and tourism market. From mastering the intricacies of event management to understanding the logistics behind travel arrangements, the curriculum strikes a harmonious balance between theoretical knowledge and practical insights. With a focus on developing key leadership and organisational skills, you'll emerge as a well-rounded professional, ready to shape the future of travel and tourism. Learning Outcomes Understand the fundamentals of tourism and travel management. Develop insights into hospitality and event management. Cultivate essential communication and reporting skills. Enhance personal and time management capabilities. Acquire knowledge in Six Sigma for project management. Discover the art of travel blogging. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Tourism Management courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases How you will benefit from this Travel & Tourism Management Career Track Diploma All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Travel & Tourism Management Career Track Diploma is thoughtfully crafted to deepen your understanding of different Travel and Tourism concepts and arm you with theoretical knowledge and skills vital to the Travel and Tourism sector. Course 1: Tourism Management Delve deep into the intricacies of the tourism sector, exploring core concepts and industry practices. Course 2: Travel and Tourism Discover the broad world of travel, from trip planning to understanding traveller behaviour. Course 3: Hospitality Unveil the art of impeccable service, learning the essentials of guest satisfaction and hotel operations. Course 4: Hospitality Assessor Evaluate and assess hospitality standards to ensure exceptional service quality and consistency. Course 5: Event and Hospitality Management Master the dynamics of event planning whilst integrating key hospitality components for memorable experiences. Course 6: Hospitality and Tourism Management Integrate key knowledge areas, merging the worlds of hospitality and tourism for a holistic approach. Course 7: Travel Agent Navigate the role of travel agents, from itinerary planning to client consultations. Course 8: Transport And Logistic Understand the backbone of travel - transport logistics, ensuring smooth and efficient movement. Course 9: Communication and Organisational Skills Enhance your communication prowess and learn to organise tasks and teams efficiently. Course 10: Personal Development Skills Invest in personal growth, focusing on self-awareness, resilience, and continuous learning. Course 11: Leadership & Management: Interpersonal Skills Hone leadership qualities and manage teams with effective interpersonal interactions. Course 12: Effective Organisational Reporting Master the art of producing clear, concise, and effective organisational reports. Course 13: Time Management Skills Maximise productivity by mastering the skill of managing time effectively and setting priorities. Course 14: Effective Communication Training Level-3 Elevate your communication skills, ensuring clarity, empathy, and assertiveness in interactions. Course 15: Project Management: Six Sigma Introduce yourself to Six Sigma methodology, optimising processes for improved project outcomes. Course 16: Travel Blogger Dive into the digital realm of travel, crafting engaging content and captivating travel stories. Accreditation: All of our courses included in thisTravel & Tourism Management Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification: Once you've successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course. CPD 65 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Travel & Tourism Management Career Track Diploma will benefit the following professionals in the Travel and Tourism field, whether you are an aspiring professional or holding an experienced role in the sector. Aspiring travel consultants or agents. Individuals keen on hospitality management roles. Those considering a career in event management. Enthusiasts looking to delve into travel blogging. Individuals aiming to strengthen leadership abilities. Professionals seeking improved organisational skills. Graduates exploring diverse sectors within tourism. Career switchers intrigued by travel & tourism industry. Requirements There are no formal requirements for this Travel & Tourism Management Career Track Diploma to be enrolled. Career path This Travel & Tourism Management Career Track Diploma will help you understand the fundamental knowledge required in the following career paths - Travel Consultant Hospitality Manager Event Coordinator Travel Blogger Tourism Promotion Officer Transport & Logistics Coordinator. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

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Elevate your career with our Hospitality, Catering Course! Delve into Hospitality, Catering principles, learning to provide exceptional service and create unforgettable experiences. Our Hospitality, Catering Course equips you with the knowledge and skills to excel in Hospitality, Catering roles. Register for our Hospitality, Catering Course today and pave your way to success in the Hospitality, Catering industry! Unlock your potential with our comprehensive Hospitality, Catering Course! Dive into Hospitality, Catering best practices, discovering the keys to delivering outstanding service and creating lasting impressions. Our Hospitality, Catering Course provides the knowledge and skills you need to thrive in Hospitality, Catering positions. Secure your spot in our Hospitality, Catering Course today and build an exceptional Hospitality, Catering career! Courses are included in this Hospitality, Catering Management Course Bundle: Course 01: Level 2 Certificate in Hospitality Management Course 02: Level 5 Hospitality Management Course 03: Level 2 Food Hygiene and Safety For Catering Course 04: Level 3 Supervising Food Safety in Catering Special Offers of this Hospitality, Catering Management Course: This Hospitality, Catering Management Course includes a FREE PDF Certificate. Lifetime access to this Hospitality, Catering Management Course Instant access to this Hospitality, Catering Management Course 24/7 Support Available to this Hospitality, Catering Management Course Hospitality, Catering Management Excel in the service industry with our top-notch Hospitality, Catering Course! Master Hospitality, Catering techniques and strategies, ensuring you become an invaluable Hospitality, Catering professional. Our Hospitality, Catering Course equips you with the expertise to succeed in Hospitality, Catering roles. Don't miss out on this opportunity – enroll in our Hospitality, Catering Course today and create a thriving Hospitality, Catering career! Who is this course for? Hospitality, Catering Management This Hospitality, Catering Management Course is suitable for anyone who wants to start a new career in Hospitality, Catering and gain relevant skills. This Hospitality, Catering Management course is ideal for anyone who works in or aspires to work in the hospitality industry, which includes the following professions: Hospitality Manager Hotel Manager Housekeeping Manager Catering Manager Requirements Hospitality, Catering Management To enrol in this Hospitality, Catering Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Hospitality, Catering Management Course Be energetic and self-motivated to complete our Hospitality, Catering Management Course Basic computer Skill is required to complete our Hospitality, Catering Management Course If you want to enrol in our Hospitality, Catering Management Course, you must be at least 15 years old. Career path Hospitality, Catering Management The knowledge and skills you will gain through this Hospitality, Catering Management Course may lead you to a variety of career opportunities.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00