3584 Healthcare courses

Good Manufacturing Practice (GMP) is a set of rules for medicines manufacturers to follow so that their products are safe, effective, and of good quality. The rules may be written into law or set out in guidance documents from regulatory authorities. Regulators will not allow medicinal products to be placed, or to remain, on the market in their country unless the products can be shown to be manufactured in compliance with GMP. To this end, they carry out inspections of manufacturing plants. Companies that persistently commit serious breaches of GMP requirements have suffered huge fines.

The warehouse plays a crucial role in a medicinal products factory. This module explains the requirements of Good Manufacturing Practice (GMP) for the warehouse, and how to comply with them.

21CFR11 applies to records that are required to be submitted to the FDA, or that are subject to FDA inspection, and that are in electronic form – that is, as computer files. It applies to all computer systems used to create, modify, maintain, archive, retrieve, or transmit such records – from a humble spreadsheet program to a complex information management system.

Embark on a transformative journey with our Ambulance and Emergency Care Assistant Training. Gain critical skills in CPR, first aid, paediatric care, and trauma response. Elevate your readiness for life-saving emergencies and contribute to healthcare teams. Join now for comprehensive training and hands-on experience in ambulance maintenance. Your path to becoming a skilled emergency care assistant starts here!

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Falls prevention is a variety of actions to help reduce the number of accidental falls suffered by older people. Falls and fall-related injuries are among the most severe and common medical problems experienced by older adults. Training, supervision and tailored exercise programmes can reduce falls by as much as 54%.

"Master the essential skills for accurate death verification with our comprehensive course for medical and legal professionals. Explore legal and ethical considerations, learn precise methods and procedures, and delve into the identification of signs and indicators of death. From expected to unexpected cases, gain the expertise needed to navigate the complex landscape of death verification, collaborate effectively across disciplines, and ensure meticulous certification and documentation. Elevate your professional competence in this vital aspect of healthcare and forensic practice with our specialized training.

Empower yourself with the essential knowledge and practical skills needed to intervene effectively in suicidal situations. Our Suicide Intervention Skills Training course covers the spectrum from understanding suicide and risk assessment to implementing evidence-based strategies. Ideal for professionals in healthcare, mental health, education, and community services, this course ensures you leave with the confidence to make a positive impact and contribute to suicide prevention. Join us and gain the tools to save lives.

Unlock the secrets of effective and sustainable weight loss with our comprehensive course, 'Clinical Weight Loss: Strategies and Techniques.' Explore the intersection of nutrition, exercise, behavioral psychology, and advanced clinical approaches to address obesity. Equip yourself with evidence-based practices, personalized interventions, and the multidisciplinary skills needed to guide individuals on successful weight loss journeys. Join us for a transformative learning experience in healthcare, blending science and practical application for improved patient outcomes.

Explore the intricate world of iridology with our "Iridology: Advanced Training for Practitioners of Iris Analysis" course. Master advanced iris analysis techniques, understand constitutional analysis, and learn to apply diagnostic insights in a holistic context. Enhance your practitioner skills, delve into ethical considerations, and develop effective business and marketing strategies. Elevate your holistic healthcare practice with this comprehensive training, empowering you to offer personalized insights into your clients' health and well-being. Join us for an in-depth exploration of iridology's advanced applications and ethical professionalism.