842 Health courses in Birmingham

Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment. Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation. This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome. This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will: Know their key relationships and the strength of those relationships Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths Understand what is important to you and your key stakeholders Know how motivational value systems can influence behaviour Tailor your communication style to match that of your opposite party Know conflict strategies to resolve conflict in others Learn to be more assertive when challenging Achieve key personal, departmental and organisational objectives 1 Where are you now? How effective are your current working relationships? Can I work effectively without the input from others? Who do you need to be a success? 2 The Strengths Deployment Inventory (SDI) Completion of the SDI questionnaire An understanding of the theory A 'trip around the triangle' Predicting relationship interaction Your scores and what they mean in your relationships 3 Conflict theory What is conflict? The 3 flags of conflict What are your conflict triggers? Your conflict scores plotted The conflict sequence 4 Conflict resolution strategies Early warning signs Most productive behaviours Least productive behaviours Preventable / unwarranted conflict Review of the dynamic triangle Review of the day, personal learning and action planning

This course is developed for staff and volunteers to raise awareness of drug and alcohol misuse issues and are adequately informed and enabled to work effectively with individuals with dependencies.

NPORS Scissor Lift Training The aim of the NPORS Scissor lift training is to provide the candidate with the basic knowledge and practical skills involved in operating Mobile Elevated Working Platforms. NPORS Scissor lift training delegates will be enabled to: Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Your skills, our commitment—always at the best price. Boom Lift Training We at Vally Plant Training also offer the Boom Lift Training Course. The two can run at the same time so you are able to gain both qualifications to operate these MEWPS in the workplace Mobile Elevating Work Platform (MEWPS) Course Summary An Introduction to the Construction Industry. Provision and Use of Work Equipment Regulations. Lifting Operations and Lifting Equipment Regulations. Health and Safety at Work Order. Other current relevant regulations. Introduction to the machine. Pre – shift inspections. Controls and instruments. Operators Code of Safe Practice. Components and types of Mobile Elevating Work Platforms. Limitation of use. Moving and locating machine. Emergency controls. Servicing and Inspection Testing. Scissor Lift Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of the Scissor Lift and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built MEWP practical training area to simulate an actual working environment. Our Scissor lift training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS scissor lift Tester to your site nationwide, to reduce the amount of time away from work Frequently Asked Questions 1. Who should take the Scissor Lift Training? This training is ideal for individuals who need to operate Mobile Elevated Work Platforms (MEWPs), particularly scissor lifts, in various industries. 2. What does the Scissor Lift Training cover? The training includes site safety awareness, machine control familiarization, pre-start checks, safe operating techniques, recognizing hazards, and emergency procedures. 3. How long is the Scissor Lift Training? The course typically lasts 1 day and can accommodate up to 6 candidates. 4. What certification do I receive upon completion? Participants receive an NPORS card, either the traditional card valid for 5 years or the NPORS card with CSCS logo, initially valid for 2 years. 5. Are there any prerequisites for the Scissor Lift Training? Candidates must have a good understanding of English. For the NPORS card with CSCS logo, a CSCS Health & Safety test must have been completed within the last two years. Our more courses: Refine your expertise with our specialized Lift Supervision Training, Slinger Signaller Training, Ride-On Road Roller, Telehandler Training, Cat & Genny Training Slinger Signaller, Abrasive Wheels Training, Lorry Loader Training and Telehandler Training. Elevate your skills for safer and more efficient operations in construction and logistics. Enroll today to advance your career prospects. For those looking for a “NPORS Scissor Lift Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This course will explore what we mean when we say someone has dementia. The course will challenge you to think more about how we can best care for and support people with dementia.

I am a DJ with over 20 years of experience playing for crowds at some of the most well-respected venues, events, and festivals across the globe. I have played DJ sets for crowds of anywhere between a small, intimate group, right up to over 10,000 people at events such as 'Burning Man' in the USA.    My styles can either be of a dance tempo involving deep, melodic, trance-inducing beats, which are perfect for any dancefloor space large or small.   Or I have many years of experience in selecting the perfect eclectic soundtrack for sunset moments, chill-out spaces, or creating magical background atmospheres within various events and spaces.   For all enquiries, please contact me here.

As a qualified crystal healer, I can come to your home and provide a 1hr crystal healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment.   I can also free the body from any negative energies and restore positive balance and harmony within. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.

I am also available for various events such as festivals, corporate functions, weddings, etc. I regularly receive bookings across the UK, in Europe and beyond. I have provided sound journeys & gong baths in gardens, halls, marquees, tents, private villas and even upon large private boats! Anything is possible… Please contact me with your enquiry.

I offer private immersive sound journey & gong bath sessions for groups of up to 19 people. These can be completely tailored to your specific requirements.   We can work with a theme of your choice, or I am happy to make helpful suggestions. Popular themes tend to be complete relaxation sessions, stress relief, recharge & re-energizing, and events around the time of a new moon (perfect for setting new intentions) or a full moon (a great opportunity to let go of things that no longer serve us). I have two beautiful venues that I regularly use in Bournemouth and in Southbourne. I often use these for private group sessions and provide everything that is needed for you and your friends to enjoy a magical sound and vibration journey like no other. For all enquiries, please contact me.

As a qualified Reiki master, I can come to your home and provide a 1hr Reiki healing session.   We can work on any areas you may be aware of that require some attention. Or I can do a full body scan and assessment, free up an unbalanced energy flow within the body and bring everything back into alignment. These sessions are a fantastic way to relieve stress and promote healing. For more information or booking enquiries, please contact me here.