10434 Guide courses in Glasgow delivered Online

The Powerful Discipline -The Ultimate Guide is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Powerful Discipline -The Ultimate Guide consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Powerful Discipline -The Ultimate Guide Introduction 00:02:00 The Art Of Discipline 00:08:00 Benefits Of Self-Discipline 00:10:00 Why Poor Discipline Can Destroy You 00:10:00 7 Strategies To Build Unbreakable Self-Discipline 00:10:00 How To Develop Powerful Self Discipline 00:11:00 Superiority Of Discipline Over Motivation 00:07:00 Conclusion 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview This comprehensive course on Online Course - A Perfect Guide to Home Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Online Course - A Perfect Guide to Home Business comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Online Course - A Perfect Guide to Home Business. It is available to all students, of all academic backgrounds. Requirements Our Online Course - A Perfect Guide to Home Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 04:53:00 total length •Introduction to Business: 00:36:00 •Understanding Entrepreneurship: 00:22:00 •What Is a Home-Based Business?: 00:33:00 •Introduction to Online Business: 00:36:00 •Introduction to Digital Marketing: 00:37:00 •E-Commerce Business Model: Dropshipping: 00:18:00 •E-Commerce Business Model: Affiliate Marketing: 00:30:00 •Opportunities for Home-Based Income: 00:26:00 •At-Home Professional Service Provider Business: 00:27:00 •Introduction to Freelancing: 00:28:00

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

🚀 Unlock Your Full Potential with 'Mastering Time Mastery: A Comprehensive Guide' 🚀 Are you tired of feeling overwhelmed by the ticking clock? Do you often find yourself struggling to manage your time effectively, juggling multiple tasks without making significant progress? It's time to take control of your life and unleash your true potential! Introducing 'Mastering Time Mastery: A Comprehensive Guide' - the ultimate online course designed to transform the way you perceive and utilize time. Say goodbye to procrastination, stress, and missed opportunities, and embrace a life of productivity, fulfillment, and success!   🌟 What You'll Gain from This Course: 1️⃣ Time Management Strategies: Discover proven techniques to prioritize tasks, set realistic goals, and create a roadmap to success. You'll learn how to maximize your productivity without burning out. 2️⃣ Efficient Planning: Say farewell to chaos! Learn how to create effective schedules, plan your days with precision, and adapt to unexpected challenges with ease. 3️⃣ Overcoming Procrastination: Break free from the procrastination trap and learn how to stay motivated and focused on your priorities. Achieve your goals without constantly battling the urge to delay tasks. 4️⃣ Strategic Goal Setting: Set meaningful and achievable goals that align with your long-term vision. Develop a clear action plan to turn your dreams into reality. 5️⃣ Work-Life Balance: Achieve harmony in your personal and professional life. Discover how to allocate time for family, relaxation, and self-care without compromising your career ambitions. 6️⃣ Time-Saving Tools and Techniques: Explore a variety of tools and techniques that can help you streamline your tasks, automate processes, and make the most out of every moment. 7️⃣ Mindfulness Practices: Cultivate a mindful approach to time management. Learn how to stay present, reduce stress, and enhance your overall well-being.   🔥 Exclusive Bonuses: 📚 Comprehensive Course Materials: Access a wealth of resources, including video lessons, worksheets, and guides, all designed to reinforce your learning. 🎓 Interactive Community: Connect with like-minded individuals, share experiences, and get personalized advice from experts in our exclusive community. 📅 Lifetime Access: Enjoy lifetime access to the course materials and updates, ensuring that you can revisit and reinforce your time mastery skills whenever you need.   ⏰ Don't let time slip away - invest in yourself and take the first step toward a more organized, focused, and successful life! Enroll in 'Mastering Time Mastery: A Comprehensive Guide' now and reclaim your time, energy, and future.   🚀 Time is of the essence - act now and unlock the door to a more purposeful and fulfilling life! Enroll today! ⏰ Course Curriculum Mastering Time Mastery Time Management 1 00:00 Time Management 2 00:00 Time Management 3 00:00 Time Management 4 00:00 Time Management 5 00:00 Time Management 6 00:00 Time Management 7 00:00 Time Management 8 00:00 Time Management 9 00:00 Time Management 10 00:00 Time Management 11 00:00 Time Management 12 00:00

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Overview Step-by-Step Guide to Determining Your Target Market Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Step-by-Step Guide to Determining Your Target Market Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Step-by-Step Guide to Determining Your Target Market Introduction Target Market Essentials 00:05:00 Importance of Your Target Market Why is Your Target Market So Important? 00:05:00 Target Market Framework Define Your Target Market 00:02:00 Step 1 - Define Standard Attributes - Demographics 00:06:00 Step 1 (continued) - Define Standard Attributes - More Demographics 00:05:00 Step 1 (continued) - Define Standard Attributes - Psychographics 00:06:00 Step 2 - Develop Custom Attributes 00:10:00 Step 3 - Validation 00:01:00 Step 4 - Adjust Your Strategy 00:02:00 Workshop Workshop - Developing Your Target Market 00:02:00 Support Materials Resource - Step-by-Step Guide to Determining Your Target Market 00:00:00

Agile Business Consortium Scrum Master® Course: In-House Training This two-day course covers the principles and theory of the Scrum framework and the role of the Scrum Master. IIL is an accredited training organization (ATO) and the course is delivered by accredited trainers. APMG's accreditation processes are respected globally and accredited by UKAS. A Scrum Master is responsible for promoting and supporting Scrum as defined in The Scrum Guide, and also is the leader who serves the Product Owner, the Development Team, and the Organization. Why APMG - Agile Business Consortium Scrum Master® Course and Certification? The course, syllabus, and learning objectives are based on The Scrum Guide - The Definitive Guide to Scrum: The Rules of the Game - created and maintained by Scrum's creators Ken Schwaber and Jeff Sutherland Increased business (non-IT) focus of course and exercises Developed in partnership with Agile Business Consortium - leaders in promoting and enabling business agility Course is highly interactive to encourage collaboration and reinforce learning objectives Candidates can sit the examination at the end of the training course No recertification requirements. APMG Scrum Master certification does not expire. Successful candidates are entitled to free 1-year membership with the Agile Business Consortium Successful candidates can claim a digital badge and share their success online What You Will Learn At the end of this program, you will be able to: Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders Master the Scrum principles to better understand their application when returning to the workplace Understand how to construct an effective development team with an appropriate mix of skills and experience Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products. Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness Day One Scrum Overview Self-Organization Agile Principles Empirical Product Development Scrum Events The Development Team Scrum Roles Day Two The Product Backlog Sprint Planning and Done Sprint Progress Scrum Simulation Growing as a Scrum Master

Discover the art and science of effective skincare for all with this comprehensive course. Dive into the intricate world of skin anatomy and understand the role of vital skin nutrients. Learn customized skincare techniques catering to diverse skin types and ethnicities. Unveil strategies to combat the signs of aging, explore hair removal methods, and master diagnostic skills for skin diseases. Delve into remedies for common skin conditions, including eczema, acne, and various disorders. Explore seasonal skincare approaches and understand the impact of sun exposure on the skin.   Learning Outcomes: Develop a profound understanding of skin anatomy and its layers. Discover the essential role of skin nutrients for optimal skin health. Acquire techniques for tailored skincare for different skin types. Gain insights into specialized skincare approaches for diverse ethnicities. Learn strategies to minimize the effects of aging on the skin. Explore methods and considerations for effective hair removal. Develop proficiency in diagnosing and understanding skin diseases. Uncover remedies for common skin concerns such as eczema, acne, and infections.   Why buy this Skincare for All: Comprehensive Skincare Guide?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Skincare for All: Comprehensive Skincare Guide you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Skincare for All: Comprehensive Skincare Guide course is ideal for Individuals interested in enhancing their skincare knowledge for personal use. Aspiring beauty enthusiasts seeking to improve their skincare routines. Beginners looking to understand the basics of skincare. Anyone curious about the impact of skincare on skin health.   Prerequisites This Skincare for All: Comprehensive Skincare Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Skincare Blogger or Influencer - Average Earnings: Variable, potential for sponsorships. Retail Associate in Skincare Stores - Average Earnings: £18,000 - £22,000 per year. Customer Service Representative in Beauty Industry - Average Earnings: £20,000 - £25,000 per year. Social Media Manager for Skincare Brands - Average Earnings: £25,000 - £30,000 per year. Freelance Skincare Consultant - Average Earnings: Variable, based on services offered. Course Curriculum Module 01: Skin Anatomy Skin Anatomy 00:25:00 Module 02: Skin Nutrients Skin Nutrients 00:31:00 Module 03: Skin Care for Different Skin Types Skin Care for Different Skin Types 00:25:00 Module 04: Skin Care for Different Ethnicities Skin Care for Different Ethnicities 00:23:00 Module 05: Reducing Ageing Effects Reducing Ageing Effects 00:28:00 Module 06: Hair Removal Examined Hair Removal Examined 00:26:00 Module 07: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:20:00 Module 08: Eczema Eczema 00:35:00 Module 09: Keratinising and Papulosquamous Disorders Keratinising and Papulosquamous Disorders 00:25:00 Module 10: Skin Infections Skin Infections 00:26:00 Module 11: Remedies for Acne Prone Skin Remedies for Acne Prone Skin 00:24:00 Module 12: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 13: Effect of the Sun and Its' Remedies Effect of the Sun and Its' Remedies 00:17:00 Assignment Assignment - Skincare for All: Comprehensive Skincare Guide 00:00:00

Physiotherapy Assistant & Physiotherapy Pain Management With Complete Career Guide Course Are you interested in understanding the fascinating world of physiotherapy and pain management? Our Physiotherapy Assistant & Physiotherapy Pain Management course offers a unique blend of knowledge and skill development to help you understand the intricate aspects of rehabilitation and pain management. Whether you're aiming to support physiotherapists or provide care to patients dealing with chronic pain, this course guides you through the essential principles and strategies in the field. The curriculum is designed for individuals who wish to enhance their understanding of pain management techniques, alongside learning the day-to-day responsibilities of a physiotherapy assistant. This course takes you step-by-step through the various methods of pain control and therapeutic practices used by professionals in the physiotherapy industry. With a focus on the latest research and methods in physiotherapy pain management, you will gain an in-depth understanding of how to support both acute and long-term conditions. You will also discover how physiotherapists use various treatments to manage patient pain and aid in recovery. By completing this course, you will be prepared to confidently contribute to a physiotherapy team, assisting in recovery strategies and enhancing the overall quality of care provided. This qualification opens the door to exciting opportunities within the physiotherapy sector. ________________________________________________________________________ Key Features: CPD Certified 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Physiotherapy Module 01: Introduction to Physiotherapy Module 02: The Standards for Physiotherapists Module 03: The Physiotherapy Interventions Module 04: Sports Physiotherapy Module 05: Neurological Physiotherapy Module 06: Musculoskeletal Physiotherapy Module 07: Respiratory Physiotherapy Module 08: Paediatric Physiotherapy Module 09: Evidence-Based Physiotherapy (EBP) Module 10: Building a Career as a Physiotherapist Physiotherapy: Pain Management Module 01: Introducing Pain Management Module 02: Pain Theories Module 03: Types of Pain Module 04: Physiology and Psychology of Acute Pain Module 05: Pain as a Long-term Condition Module 06: Back and Neck Pain Module 07: Headache Module 08: Neuropathic Pain and Its Management Module 09: Cancer Pain Module 10: Assessment of Pain Module 11: Relaxation for Pain Management ________________________________________________________________________ Complete Career Guide for Physiotherapy Assistant & Physiotherapy Pain Management(A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Physiotherapy. In addition to mastering the essentials of Physiotherapy, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Physiotherapy. Your dream career starts here! List of career guide courses included in Physiotherapy Assistant & Physiotherapy Pain Management With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand diverse Physiotherapist interventions across specialties. Apply evidence-based Physiotherapist principles to practice effectively. Demonstrate proficiency in pain theories and assessment techniques. Manage various pain conditions, including neuropathic and cancer-related pain. Master the standards for physiotherapists and build a successful career. Integrate relaxation techniques into pain management strategies. ________________________________________________________________________ Accreditation All of our courses, including the Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the Physiotherapist field. Healthcare professionals seeking to expand their expertise. Students interested in evidence-based Physiotherapist practices. Those aiming for a rewarding career in pain management. Anyone passionate about making a difference in patient well-being. Career path Physiotherapist Assistant - £18K to 25K/year. Neurological Physiotherapist - £28K to 40K/year. Sports Physiotherapist - £25K to 35K/year. Paediatric Physiotherapist - £26K to 38K/year. Pain Management Specialist - £30K to 45K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included