14126 GRE courses

Get started with AWS Essentials, the ultimate course for beginners! Learn AWS basics, core services, security, and cost management. Ideal for developers, sysadmins, and students looking to kickstart their cloud journey. Enrol now!

Enhance your understanding of autism spectrum disorder (ASD) and support strategies with Autism Awareness Training For Teachers. Gain valuable insights into developmental disorders, visual aids, meltdowns, life skills teaching, and storytelling techniques.

Discover the art of crafting compelling copy for marketing purposes with the Complete Copywriting Course. From understanding the fundamentals to mastering advanced techniques, this course provides comprehensive training for aspiring copywriters and marketing professionals alike.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the therapeutic potential of water with our Certificate in Hydrotherapy course. Discover the healing benefits, treatment techniques, and practical applications of hydrotherapy. Ideal for both beginners and seasoned practitioners, this course covers everything from physiological effects to specialized treatments for various conditions.

Explore the complexities of Family Law, covering divorce, child custody, and child support. Gain insights into legal procedures and parental rights in family court. Dive into this essential course for understanding family law dynamics.

Master the art of sterile compounding with comprehensive online training. Learn essential techniques such as hand washing, garbing, and cleaning laminar flow hoods. Gain proficiency in compounding pharmacy math and sterile pharmaceutical product preparation. Ideal for pharmacy professionals seeking to enhance their skills and advance their careers. Start your training today!

Medical Receptionist Diploma provides comprehensive training in healthcare administration and receptionist duties. Participants will learn essential skills such as appointment scheduling, medical records management, and maintaining confidentiality in a medical environment.

Master essential Microsoft Office skills with our comprehensive course covering Word, Excel, PowerPoint, Access, Outlook, and Publisher. Gain proficiency in document creation, spreadsheet management, presentation design, database handling, email communication, and desktop publishing.

Become an eyelash expert with our Classic Eyelash Extension Training course. Learn the art of flawless lash application, safety protocols, and removal techniques to kickstart a rewarding career in the beauty industry.