14101 GRE courses

10 Soft Skills You Need 1 Day Training in Bracknell

Customer Service Essentials 1 Day Training in Crewe

Customer Service Essentials 1 Day Training in Bracknell

Public Speaking 1 Day Training in Bracknell

Public Speaking 1 Day Training in Crewe

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

10 Soft Skills You Need 1 Day Training in Brighton

Customer Service Essentials 1 Day Training in Brighton

Public Speaking 1 Day Training in Brighton

The HSE approved qualification is a three-day course that provides individuals and businesses with the knowledge and skills they require to remain compliant with workplace First Aid training. The course fully meets the UK and European Resuscitation Council Guidelines 2021. This course is aimed at individuals and businesses where the risks are higher and there is a requirement for employees to hold a great level qualification. Aims To give a more in-depth knowledge to help you deal with several different emergencies at work. Course Content • Acts and regulations • Roles and responsibilities • Calling and liaising with the emergency services and scene safety • Infection control and barrier use • Unconscious breathing casualties • Heart attacks, Cardiac arrest, CPR including the use of AED (defib) • Choking • Bleeding and embedded objects • Burns, shock and Seizures • Head and eye injuries • Breaks, dislocations, and sprains • Bites, stings and poisoning • Angina, asthma, stroke and diabetes • Illness assessment • Post incident care Prerequisites None - The course is intended either as an introduction or as an update. Assessment Delegates will be required to pass a multiple-choice test at the end of the training. Certificate On successful completion of the course, all delegates will gain a Level 3 award in First Aid at Work valid for 3 years from the date of completion. Instructions We regret that we may not be able to accept people onto a course who are more than 30 minutes late due to contact hours and the content that would be missed. It is a requirement of our regulators, to check ID for all delegates attending our courses. Driving licence, passport, work ID badge or a debit / credit card are all acceptable means of ID. Directions Location Map