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Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Prepare for success with the Microsoft PL-900 Certification Course, covering the fundamentals of Power Platform, including Power BI, Power Apps, Power Automate, Power Virtual Agents, and related topics such as Dataverse, AI Builder, Connectors, Dynamics 365, Teams, Security, and Administration. Suitable for beginners with no prerequisites.

This comprehensive course is designed to take you on a journey of mastering React, the popular JavaScript library for building dynamic user interfaces, and combining it with the power of .NET API for seamless back-end integration. This course will provide you with a solid foundation and hands-on experience in building full-stack applications.

This workshop is a hands on, experiential practical session focusing on 3 key skills essential to effective CBT practice. For each of the three skills there will be a short overview followed enabling participants to work to practice these skills followed by supportive, constructive non-judgmental feedback.

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Certificate in Compliance and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Certificate in Compliance bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Certificate in Compliance course that will enhance your skills and prepare you for the competitive job market. Also, our Certificate in Compliance experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Certificate in Compliance, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Certificate in Compliance Bundle Consists of the following Premium courses: Course 01: Training of Compliance Officer Level 3 Course 02: Paralegal Course 03: Corporate Risk And Crisis Management Course 04: Payroll Administrator and UK Payroll System Training Course 05: Employment Law Level 3 Course 06: Contract Law UK Level 3 Course 07: Quality Management Course 08: Workplace Confidentiality Course 09: GDPR Data Protection Level 5 Course 10: Internal Audit Training Diploma Course 11: Financial Investigator Course 12: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 13: Effective Communication Skills Course 14: Workplace Safety Course Benefits you'll get choosing Apex Learning for this Certificate in Compliance: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Training of Compliance Officer Level 3 Introduction Compliance Management System Basic Elements of Effective Compliance Compliance Audit Compliance and Ethics Introduction to Risk and Basic Risk Types Further Risk Types Introduction to Risk Management Risk Management Process Risk Assessment and Risk Treatment Types of Risk Management Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Corporate Risk And Crisis Management Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 04: Payroll Administrator and UK Payroll System Training Payroll System in the UK Payroll Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Payroll Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 05: Employment Law Level 3 Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Course 06: Contract Law UK Level 3 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 07: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Understanding Customer Expectations and Needs Six Sigma Supply Chain Management Quality Audits Course 08: Workplace Confidentiality Introduction to workplace confidentiality Business Etiquettes and Types of Confidentiality The Importance of Confidentiality Confidentiality with Co-workers Preventing Confidentiality Breach How Employers Can Protect Confidential Information Course 09: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 10: Internal Audit Training Diploma Auditing as a Form of Assurance Internal Audit Procedures Technology-based Internal Audit Internal Control and Control Risk Audit Interviews Reporting Audit Outcome UK Internal Audit Standards Career as an Auditor Course 11: Financial Investigator Introduction to Financial Investigator Introduction to Financial Investigation Characteristics of Financial Crimes Categories of Financial Crimes Financial Crime Response Plan Collecting, Preserving and Gathering Evidence Laws against Financial Fraud Course 12: Fraud Management & Anti Money Laundering Awareness Complete Diploma Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 13: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 14: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Certificate in Compliance bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Certificate in Compliance is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Learn how to become a master craftsperson and find a great way to make a business from your DIY skills by taking our Furniture Restoration & Upholstery Training. The ability to revitalise ageing and old furniture to new glory has become lucrative, thanks to the many antique and repair TV shows that top the ratings. If you want the ability and knowledge to give new life and beauty to the most dilapidated heirlooms and neglected furnishings, this course will help you on your way and open new doors to fantastic DIY projects alongside grateful clients and customers. In this Furniture Restoration & Upholstery Training, You will be shown how to plan each project and source the materials, alongside preparing the perfect workspace. With our help, you will master techniques of wood rejuvenation, upholstery repair work and antique restoration. You can also expect to be guided with tips on producing exciting designs for furniture and brand new projects, in addition to health & safety tips and careeradvice for the budding professional. This comprehensive tutorial grants you access to all the DIY and restorative information you'll need to excel in this field. Sign up now for a fantastic future in furniture. Learning Outcomes Furniture Restoration & Upholstery Training: Appreciate the value and reasons for furniture restoration Know the requirements for each piece that you choose to restore Understand how to revitalise all types of wood and craft it carefully Learn how to remove and replace aged or torn upholstery Gain the ability to restore antiques to their former glory Discover how to design and make your own ambitious DIY projects Ensure you and your workplace are free from potential hazards and risks Attain an understanding of the career potentials for furniture workers in the UK and much more ... Furthermore, to help you showcase your expertise in Furniture Restoration & Upholstery, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 1: Furniture Restoration Course 02: Home Decoration and Refurbishment Course Course 03: Textiles & Fabrics in Interior Design Course 04: Mastering Colour-Architectural Design & Interior Decoration Course 05: DIY Home Improvement Course 06: Handyperson Course 07: PUWER Course 08: Ladder Safety Course 09: Manual Handling Level 2 Course 10: Noise and Hearing Protection Training Course 11: COSHH Awareness Level 3 Course 12: RIDDOR Training Course 13: Workplace Health and Safety Diploma Course 14: First Aid Training Benefits you'll get choosing Apex Learning for this Furniture Restoration & Upholstery: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Furniture Restoration Introduction How to Get Started with Furniture Restoration Woods in Furniture Restoration How to Update Upholstery Restoring Antique Furniture DIY: Restoration Projects Safety Precautions in DIY Projects Career Information for Furniture Restorers in the UK Course 02: Home Decoration and Refurbishment Course Why Renovate Considerations Hiring and Working with Contractors Paperwork and Legal Obligations Design Inspiration, Ideas and Checklists (Part-1) Design Inspiration, Ideas and Checklists (Part-2) Course 03: Textiles & Fabrics in Interior Design Introduction To Chapters Introduction To Textile & Fabrics Natural Fibres and Textiles Synthetic Fibers and Textiles Fabric Know Hows End Use of Textiles and Fabrics Selecting and Recommending Textiles and Fabrics Conclusion Course 04: Mastering Colour-Architectural Design & Interior Decoration Introduction The Impact of Fashion and Colour Trends Colour Terminology Colour Basics and Neutral Colours Warm vs. Cool Colours Colour Schemes Colour Ratios and Applications Using Colour to Trick the Eye Conclusion Course 05: DIY Home Improvement Introduction to Home Improvement Paint Job Walls Doors and Windows Electrical Fixtures Outdoor Projects Plumbing Damp, Rots, and Pests Home Safety Course 06: Handyperson Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson Course 07: PUWER Provision and Use of Work Equipment Regulations Selection and Conformity of Work Equipment Safe Functionality of Work Equipment Monitoring and Evaluation of Work Equipment Maintenance of Work Equipment Course 08: Ladder Safety Introduction to Ladder Safety Ladder Classifications and Uses Pre-use Safety Inspections and Risk Assessment Setting Up and Safe Use of Ladders Placement Considerations and Securing a Ladder Course 09: Manual Handling Level 2 Introduction, Legislation and Guidance Manual Handling Hazards and Injuries Manual Handling Risk Assessments Controlling and Reducing the Risks Safe Lifting Techniques Course 10: Noise and Hearing Protection Training The Concept of Noise and Hearing Protection Identify, Assess and Control Noise at Workplace Health Effects of Loud Noise Safe Hearing Noise Control Laws and Legislation Hearing Conservation at Workplace Course 11: COSHH Awareness Level 3 COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 12: RIDDOR Training Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks RIDDOR Course 13: Workplace Health and Safety Diploma Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work Course 14: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Furniture Restoration & Upholstery bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Furniture Restoration & Upholstery is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path This course provides a full learning curve for the restoration of antique furniture and DIY furniture design work. As such, it is appropriate for the following roles and careers: Upholstery & Furniture Technician Furniture Repair Technician Upholstery Service Manager Antiques and Furniture Restorer Interior / Furniture Designer Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Furniture Restoration) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Furniture Restoration) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The comprehensive Greeting Card Watercolour Painting Level-3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Greeting Card Watercolour Painting Level-3 today, and learn from the very best the industry has to offer! This best selling Greeting Card Watercolour Painting Level-3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Greeting Card Watercolour Painting Level-3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Greeting Card Watercolour Painting Level-3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Greeting Card Watercolour Painting Level-3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Greeting Card Watercolour Painting Level-3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Greeting Card Watercolour Painting Level-3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Greeting Card Watercolour Painting Level-3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

With the help of this course, you will be able to master the Linux commands and be able to access your computer files and directories without using the keyboard or mouse. You will also explore Bash scripting and develop the necessary skills that will help you in ethical hacking.

Overview How to Hire Great People Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this How to Hire Great People Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction What to Expect From This Course? 00:02:00 About Your Lecturer 00:03:00 Section 02: The Job Interview Is Broken The Importance of the Interview Process 00:03:00 What's Wrong With The Interview Process? 00:07:00 Human vs Algorithm 00:02:00 Unconscious Interviewer Biases 00:03:00 Section 03: Hiring the Right Skills Be Data Driven 00:03:00 Let's See You in Action 00:02:00 Keep It Relevant 00:02:00 Seriously Avoid These Topics! 00:03:00 Section 04: Hiring the Right People Benefits of a Diverse Workforce 00:03:00 How to Hire a Diverse Workforce 00:06:00 Hunger & Desire over Skills 00:03:00 Section 05: Hiring the Right Fit Culture Addition Not Culture Fit 00:03:00 Section 06: Hiring the Right Role Compliment, Backup Or Add To Your Team? 00:05:00 Section 07: Hiring the Right Rank The Right Rank Is Vital 00:04:00 Section 08: Hiring the Right Location What Are Your Restrictions? 00:01:00 Where Are Others Based? 00:02:00 Section 09: Hiring in the Right Timeframe The Risk of Delivering Less 00:02:00 The Risk of Burnout 00:02:00 The Risk of Losing the Headcount 00:02:00 Section 10: Key Hiring Manager Responsibilities Confirm The Job Is What They Think It Is! 00:02:00 Sell Yourself, Your Team & Your Company 00:03:00 Don't Be a Jerk 00:03:00 It's Not About Making You Look Good 00:02:00 Section 11: Critical Post-Offer Tasks Managing Third Party Recruiters 00:04:00 Communications with the Candidate 00:03:00 Section 12: Onboarding in the Right Way Be Ready! 00:03:00 Assign a Buddy 00:02:00 Section 13: What If You Got It Wrong? What To Do If You Got It Wrong? 00:02:00 Section 14: Conclusion Concluding Remarks 00:03:00 Assignment Assignment - How to Hire Great People 00:00:00

Course Overview The Advance Lean Six Sigma Green Belt Course course is a complete instructor-led course for project managers and senior-level business professionals. Through this audiovisual training, you will explore the key concepts of Lean Six Sigma Green Belt and how Lean can be applied to improve business processes.  You will learn about the benefits of working in a Lean environment, gain the expertise to improve the performance and quality of business processes, explore how to apply continuous improvement in your role and industry, and much more, by learning from the experts. This course introduces key tools and best practices for integrating Lean techniques to take your career to the next level. It covers the practical knowledge underpinning Lean in business, introducing up-to-date techniques and best practices. This best selling Advance Lean Six Sigma Green Belt Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advance Lean Six Sigma Green Belt Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advance Lean Six Sigma Green Belt Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advance Lean Six Sigma Green Belt Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advance Lean Six Sigma Green Belt Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advance Lean Six Sigma Green Belt Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advance Lean Six Sigma Green Belt Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.