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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
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>> Life Coaching This Life Coaching course is an invaluable resource for anyone looking to improve their situation or turn their passion for helping others into a rewarding career. In today's world, job markets are fiercely competitive. If you lack solid organizational skills, communication skills, and strong listening skills, landing your dream job will be extremely difficult. This course covers all of these topics in-depth to help you improve your skills in those areas. This Life Coaching course will teach you about the duties and responsibilities of a professional life coach, common reasons for consulting with life coaches, how communication skills affect consultation quality, and an introduction to essential life coaching tools and techniques. So do not miss out on this once-in-a-lifetime opportunity and enrol now. When dealing with clients and bosses and during job interviews and presentations, intelligent body language is essential. This course will also teach you how to effectively manage your body language and facial expressions. Do not miss out on this great opportunity; enrol today. Learning Outcomes After completing the Life Coaching course, you will be able to: Describe the roles and goals of life coaching. Determine the most common reasons for consulting with a life coach. Describe everything about coaching. Develop your listening and communication skills and your understanding of how communication affects the quality of consultations. Use neuro-linguistic programming and put it into practice. Determine how body language plays a part in life coaching. Describe the most up-to-date life coaching strategies and processes. Investigate the possibility of owning a life coaching company. Improve your public speaking and negotiating abilities. ***Course Included*** Main Course: Life Coaching **Free Courses** Course 01: Anger Management Course 02: Level 5 Diploma in Business Analysis >> Life Coaching Course curriculum Module 1: Life Coaching Fundamentals Module 2: The Process of Life Coaching Module 3: Emerging Communication Skills Module 4: Introduction to Neuro-Linguistics Programming (NLP) Module 5: Mental Skills Development Module 6: Physical Skills Development Module 7: Body Language Module 8: Emerging Organizational Skills Module 9: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Assessment Method After completing each module of the Life Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Life Coaching course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? >> Life Coaching This Life Coaching course is perfect for: Life Coaches Students Fresh Graduates Job Seekers Requirements >> Life Coaching There are no specific requirements for this Life Coaching course because it does not require any advanced knowledge or skills. Career path >> Life Coaching This Life Coaching course gives you a brand-new way to break into the related employment market. It enables you to get extensive experience and the necessary skill in a short time. By introducing new skills to your CV, you will be able to progress your career and become more successful in your chosen industry. Certificates Certificate of completion Digital certificate - Included
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Level 7 Diploma in Management and Leadership Online This Level 7 Diploma in Leadership & Management Course will help you advance your career by providing you with the most up-to-date leadership and management information. The Level 7 Diploma in Leadership & Management Course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. You will learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Level 7 Diploma in Management and Leadership Course. By the end of the Level 7 Diploma in Management and Leadership Course, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Level 7 Diploma in Leadership & Management UK course to learn how to improve your leadership and management skills. Free Courses of this Level 7 Diploma in Management and Leadership Course Course 01: Level 7 Diploma in Leadership and Management Course Course 02: Level 3 Business Administration Course 03: Level 4 Time Management Course Other Benefits of this Level 7 Diploma in Management and Leadership Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Management and Leadership Course] Level 7 Diploma in Management and Leadership Industry Experts Designed this Level 7 Diploma in Leadership & Management course into 10 detailed modules. Course Curriculum of the Level 7 Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership over Yourself Module 03: Creativity and Innovation Module 04: Leadership and Teambuilding Module 05: Motivation and People Management Module 06: Communication and Leadership Module 07: Presentation, One-to-one Interview and Meeting Management Module 08: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method of Level 7 Diploma in Management and Leadership After completing each module of the Level 7 Diploma in Leadership & Management Online UK Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 7 Diploma in Management and Leadership After completing the MCQ/Assignment assessment for this Level 7 Diploma in Leadership & Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 7 Diploma in Management and Leadership This Level 7 Diploma in Management and Leadership Course is for anyone serious about their professional development. This Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Level 7 Diploma in Leadership & Management UK Course Requirements Level 7 Diploma in Management and Leadership Students who intend to enrol in this Level 7 Diploma in Management and Leadership course must meet the following requirements: Level 7 Diploma in Management and Leadership: Good command of the English language Level 7 Diploma in Management and Leadership: Must be vivacious and self-driven Level 7 Diploma in Management and Leadership: Basic computer knowledge Level 7 Diploma in Management and Leadership: A minimum of 16 years of age is required Career path Level 7 Diploma in Management and Leadership Certificates Certificate of completion Digital certificate - Included
Life Coaching: Life Coaching Course Online The Life Coaching: Life Coaching Course Online "Empowering the Next Generation" is now available! "What is Life Coaching?" is one of the most frequently posed queries. Giving advice is only one aspect of life coaching: life coaching courses. Life Coaching: Life Coaching Course involves getting to know the client and helping them figure out what they can do to reach their objectives. Understanding your client's needs and the adjustments they must make in order to better their lives is crucial if you want to be a successful life coach. The Life Coaching: Life Coaching Course will introduce you to the basics of life coaching, numerous life coaching methods, and various life coaching areas before guiding you towards an awareness of your client's development of mental and physical skills. Additionally, it will show you how to assist your patients in developing greater mindfulness and self-awareness. Special Offers of this Life Coaching: Life Coaching Course This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course Get FREE Tutor Support from Monday to Friday in this Life Coaching: Life Coaching Course Main Course: Level 7 Life Coaching Course Free Courses Course 01: Anger Management Course 02: Level 5 Diploma in Business Analysis [ Note: Free PDF certificate as soon as completing the Life Coaching: Life Coaching Course] Life Coaching: Life Coaching Course Online Industry Experts Designed this Life Coaching: Life Coaching Course into 12 detailed modules. Course Curriculum of Life Coaching: Life Coaching Course Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Assessment Method of Life Coaching After completing each module of the Life Coaching: Life Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Life Coaching After completing the MCQ/Assignment assessment for this Life Coaching: Life Coaching Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course is perfect for: Life Coaches Students Fresh Graduates Job Seekers People who are serious about loving and assisting others. Anybody who wants to pursue a worthwhile and satisfying career for the rest of their lives. Requirements Life Coaching: Life Coaching Course Online Students who intend to enroll in this Life Coaching: Life Coaching Course must meet the following requirements: Life Coaching: Good command of the English language Life Coaching: Must be vivacious and self-driven. Life Coaching: Basic computer knowledge Life Coaching: A minimum of 16 years of age is required. Career path Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course gives you a brand-new way to break into the related employment market. It enables you to get extensive experience and the necessary skill in a short time. By introducing new skills to your CV, you will be able to progress your career and become more successful in your chosen industry. Certificates Certificate of completion Digital certificate - Included
Life Coaching: Life Coaching Course Online The Life Coaching: Life Coaching Course Online "Empowering the Next Generation" is now available! "What is Life Coaching?" is one of the most frequently posed queries. Giving advice is only one aspect of life coaching: life coaching courses. Life Coaching: Life Coaching Course involves getting to know the client and helping them figure out what they can do to reach their objectives. Understanding your client's needs and the adjustments they must make in order to better their lives is crucial if you want to be a successful life coach. The Life Coaching: Life Coaching Course will introduce you to the basics of life coaching, numerous life coaching methods, and various life coaching areas before guiding you towards an awareness of your client's development of mental and physical skills. Additionally, it will show you how to assist your patients in developing greater mindfulness and self-awareness. Unlock your potential with our Level 7 Life Coaching course. Dive deep into transformative techniques and master the art of life coaching. Elevate your career, empower others, and enrich lives. Join us to embark on a journey of personal growth and professional fulfillment. Enroll now and ignite your passion for life coaching! Special Offers of this Life Coaching: Life Coaching Course This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course Get FREE Tutor Support from Monday to Friday in this Life Coaching: Life Coaching Course Courses included with Level 7 Life Coaching: Life Coaching Course Course 01: Level 7 Life Coaching Course 02: Level 5 Mental Health Care - MCA and DOLS Course 03: Workplace Stress Management Course 04: Dealing with Difficult People Course 05: Level 5 Personal Development [Note: Free PDF certificate as soon as completing the Life Coaching: Life Coaching course] Life Coaching: Life Coaching Course Online Industry Experts Designed this Life Coaching: Life Coaching Course into 12 detailed modules. Course Curriculum of Life Coaching: Life Coaching Course Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression Assessment Method of Life Coaching After completing each module of the Life Coaching: Life Coaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Life Coaching After completing the MCQ/Assignment assessment for this Life Coaching: Life Coaching Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Life Coaching: Life Coaching Course Online This Life Coaching: Life Coaching Course is open to candidates with no prior expert experience from all backgrounds. Requirements Life Coaching: Life Coaching Course Online Students who intend to enroll in this Life Coaching: Life Coaching course must meet the following requirements: Life Coaching: Good command of the English language Life Coaching: Must be vivacious and self-driven Life Coaching: Basic computer knowledge Life Coaching: A minimum of 16 years of age is required Career path Life Coaching: Life Coaching Course Online Certificates Certificate of completion Digital certificate - Included
Mastering Psychology: Mastering Psychology Course Online Psychology is an enthralling subject that leads to many career opportunities. You could specialize in a field such as Neuropsychology or Child Psychology if you desire. If you want to work on a freelance basis, you could specialize in Mastering Psychology: Mastering Psychology Course or Counselling. You could even specialize in Forensic or Criminal Psychology to help in reducing crime. As you can see, there are numerous options available with a Mastering Psychology: Mastering Psychology Course, and you could enjoy a well-paid and fulfilling career once you have qualified. This Mastering Psychology: Mastering Psychology Course introduces various essential concepts, including fundamentals of Psychology, the biological behavior of Psychology, Psychology of Consciousness, Introduction to Intelligence, Psychological Disorders, Developmental Psychology, Social Psychology, and much more. Few professional positions demand greater commitment and responsibility than a qualified psychologist. Nevertheless, those who have what it takes to succeed in psychology enjoy a uniquely rewarding career with limitless opportunities for advancement. If a career dedicated to the wellbeing of others appeals to you, this Mastering Psychology: Mastering Psychology Course highly recommended! Special Offers of this Mastering Psychology: Mastering Psychology Course This Mastering Psychology: Mastering Psychology Course includes a FREE PDF Certificate. Lifetime access to this Mastering Psychology: Mastering Psychology Course Instant access to this Mastering Psychology: Mastering Psychology Course Get FREE Tutor Support from Monday to Friday in this Mastering Psychology: Mastering Psychology Course Let's see what those 3 courses are included in this Bundle Mastering Psychology: Mastering Psychology Course Course 01: Diploma in Mastering Psychology Course 02: Clinical Psychology Diploma Course 03: Mental Health Support Worker [ Note: Free PDF certificate as soon as completing the Mastering Psychology: Mastering Psychology Course] Mastering Psychology: Mastering Psychology Course Online Industry Experts Designed this Mastering Psychology: Mastering Psychology Course into 16 detailed modules. Course Curriculum of Diploma in Mastering Psychology Course Module 01: Concepts of Psychology Module 02: Biological Behaviour of Psychology Module 03: Sensation and Perception Module 04: Consciousness Module 05: Learning Module 06: Introduction to Intelligence Module 07: Memory Module 08: Emotions Module 09: Motivation Module 10: Developmental Psychology Module 11: Behaviors (Personality) Module 12: Social Psychology Module 13: Persuasion Module14: Psychological Disorders Module 15: Psychological Therapy Module16: Intro to Statistics, Tests and Measmenture Assessment Method of Mastering Psychology: Mastering Psychology Course After completing each module of the Mastering Psychology: Mastering Psychology Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Mastering Psychology: Mastering Psychology Course After completing the MCQ/Assignment assessment for this Mastering Psychology: Mastering Psychology Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Mastering Psychology: Mastering Psychology Course Online This Mastering Psychology: Mastering Psychology Course is suitable for: Advice Workers Careers Advisers Counsellors Human Resources Officers Market Researchers Play Therapists Psychotherapists Requirements Mastering Psychology: Mastering Psychology Course Online Students who intend to enrol in this Mastering Psychology: Mastering Psychology Course must meet the following requirements: Mastering Psychology: Good command of the English language. Mastering Psychology: Must be vivacious and self-driven Mastering Psychology: Basic computer knowledge. Mastering Psychology: A minimum of 16 years of age is required Career path Mastering Psychology: Mastering Psychology Course Online Certificates Certificate of completion Digital certificate - Included
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.