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Advanced Scripting for Cisco Unified Contact Center Express (ASCCX v11.0)
By Nexus Human
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback
Report Writing Services For Your Academic Needs
By Adam Thomas
Introduction Ever found yourself swamped with academic reports and no time to complete them? You're not alone. Academic report writing is a crucial part of your education, but it can be overwhelming. That's where report writing services come in. These services can be a lifesaver, helping you manage your workload and ensure top-notch quality. Let's dive into the world of report writing services and see how they can meet your academic needs. Understanding Academic Reports Definition and Purpose Academic reports are structured documents that present information clearly and concisely. They're used to communicate research findings, analyze issues, or explore topics in-depth. Unlike essays, reports often include sections like methodologies, findings, and recommendations. Different Types of Academic Reports From lab reports and research papers to case studies and book reports, academic reports come in various forms. Each type has its own set of guidelines and requirements, making it essential to understand the specifics before diving in. Challenges in Academic Report Writing Time Management Balancing multiple assignments, classes, and personal commitments can make time management a nightmare. Writing a detailed report requires significant time for research, drafting, and revisions. Research Skills Quality reports are built on thorough research. However, finding credible sources, organizing data, and synthesizing information can be daunting tasks. Writing Proficiency Even with good research, translating ideas into a well-written report is another challenge. It requires clarity, coherence, and proper formatting, which not everyone excels at. Benefits of Using Report Writing Services Saving Time One of the most significant advantages is the time saved. Professional writers handle the heavy lifting, allowing you to focus on other important tasks. Ensuring Quality Report writing services employ experts who are skilled in crafting high-quality reports. This ensures that your work meets academic standards and is free from errors. Professional Expertise These services provide access to writers with specialized knowledge in various fields. Their expertise can significantly enhance the quality of your report. Types of Report Writing Services Custom Report Writing This service offers personalized reports tailored to your specific requirements. Writers create a report from scratch based on the instructions you provide. Editing and Proofreading If you've already written your report, editing and proofreading services can polish your work. They check for grammar, style, and coherence, ensuring your report is error-free. Research Assistance Struggling with research? Some services offer assistance in gathering and organizing information, helping you build a strong foundation for your report. Choosing the Right Report Writing Service Factors to Consider When selecting a service, consider factors like the company's reputation, the qualifications of their writers, and their turnaround times. Checking Credentials and Reviews Look for testimonials from other students and check the credentials of the writers. A reliable service will have positive reviews and transparent qualifications. How Report Writing Services Work Initial Consultation Most services start with an initial consultation to understand your needs. This helps in matching you with the right writer. Process of Matching with a Writer Based on your requirements, the service assigns a writer with relevant expertise. This ensures your report is handled by someone knowledgeable in the subject. Drafting and Revisions After the initial draft is completed, you typically have the opportunity to request revisions. This ensures the final report meets your expectations. Quality Assurance in Report Writing Services Plagiarism Checks Reputable services use plagiarism detection tools to ensure originality. This guarantees your report is unique and adheres to academic integrity standards. Adherence to Academic Standards Professional writers are well-versed in academic standards and formatting styles like APA, MLA, and Chicago. They ensure your report complies with these guidelines. Feedback and Revisions Quality services offer opportunities for feedback and revisions, ensuring the final product aligns with your requirements. Cost of Report Writing Services Price Ranges Prices vary based on factors like the complexity of the report, the academic level, and the deadline. Basic reports may cost less, while complex, urgent assignments can be more expensive. Factors Affecting Cost The subject matter, length of the report, and required research depth can all influence the cost. Customization and additional services like editing also add to the price. Getting Value for Money To get the best value, compare different services, read reviews, and consider the qualifications of the writers. Don't just go for the cheapest option; quality matters. Top Report Writing Services Providers Overview of Leading Companies Several companies stand out for their reliability and quality. Some of the top providers include EssayPro, PaperHelp, and GradeMiners. Comparing Features and Prices Compare the features offered by these services, such as free revisions, customer support, and pricing plans. This helps in choosing a service that best fits your needs and budget. Conclusion In today's fast-paced academic environment, report writing services can be a valuable resource. They offer expert help, save time, and ensure high-quality work. Whether you're struggling with time management, research, or writing, these services can help you achieve your academic goals. Use them responsibly, communicate clearly, and always review the final product. With the right approach, report writing services can be a game-changer for your academic success. FAQs What are report writing services? Report writing services are professional services that assist students in creating, editing, and proofreading academic reports. They offer expertise in various fields to ensure high-quality, well-researched reports. How do I choose a reliable report writing service? To choose a reliable service, consider factors like the company's reputation, writer qualifications, customer reviews, and the range of services offered. Comparing prices and features can also help you make an informed decision. Is it ethical to use report writing services? Using report writing services is ethical if used responsibly. They should be used for guidance, research, and improving your writing skills, not for submitting someone else's work as your own. How much do report writing services typically cost? The cost varies based on the complexity, academic level, and deadline of the report. Prices can range from affordable rates for simple reports to higher fees for complex, urgent assignments. Can report writing services help with urgent deadlines? Yes, many report writing services offer expedited options for urgent deadlines. However, these services may come at a higher cost due to the quick turnaround required.
Mastering Python Programming (TTPS4820)
By Nexus Human
Duration 5 Days 30 CPD hours This course is intended for This introductory-level Python course is geared for experienced users who want to use Python in web development projects, or system administrators and web site administrators who want to use Python to support their server installations, as well as anyone else who wants to automate or simplify common tasks with the use of Python scripts. Basic familiarity with any programming or scripting language would be helpful, along with a working, user-level knowledge of Unix/Linux, Mac, or Windows. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Throughout the hands-on course students, will learn to write essential Python scripts using the most current and efficient skills and techniques. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Create working Python scripts following best practices Use python data types appropriately Read and write files with both text and binary data Search and replace text with regular expressions Get familiar with the standard library and its work-saving modules Use lesser known but powerful Python data types Create 'real-world', professional Python applications Work with dates, times, and calendars Know when to use collections such as lists, dictionaries, and sets Understand Pythonic features such as comprehensions and iterators Write robust code using exception handling Mastering Python Programming is an introductory and beyond-level practical, hands-on Python training course that leads the student from the basics of writing and running Python scripts to more advanced features such as file operations, regular expressions, working with binary data, and using the extensive functionality of Python modules. Extra emphasis is placed on features unique to Python, such as tuples, array slices, and output formatting. This comprehensive, practical course provides an in-depth exploration of working with the programming language, not an academic overview of syntax and grammar. Students will immediately be able to use Python to complete tasks in the real world. An overview of Python What is python? Python Timeline Advantages/Disadvantages of Python Getting help with pydoc The Python Environment Starting Python Using the interpreter Running a Python script Python scripts on Unix/Windows Editors and IDEs Getting Started Using variables Builtin functions Strings Numbers Converting among types Writing to the screen Command line parameters Flow Control About flow control White space Conditional expressions Relational and Boolean operators While loops Alternate loop exits Array types About array types (AKA sequences) Lists and list methods Tuples Indexing and slicing Iterating through a sequence Nested sequences Sequence functions, keywords, and operators List comprehensions Generator Expressions Working with files File overview Opening a text file Reading a text file Writing to a text file Reading and writing raw (binary) data Converting binary data with struct Dictionaries and Sets About dictionaries Creating dictionaries Iterating through a dictionary About sets Creating sets Working with sets Functions Defining functions Parameters Global and local scope Nested functions Returning values Sorting The sorted() function Alternate keys Lambda functions Sorting collections Using operator.itemgetter() Reverse sorting Errors and Exception Handling Syntax errors Exceptions Using try/catch/else/finally Handling multiple exceptions Ignoring exceptions Modules and Packages The import statement Module search path Creating Modules Using packages Function and Module aliases An Introduction to Python Classes About o-o programming Defining classes Constructors Methods Instance data Properties Class methods and data Regular Expressions RE syntax overview RE Objects Searching and matching Compilation flags Groups and special groups Replacing text Splitting strings Using the Standard Library The sys module Launching external programs Math functions Random numbers Reading CSV data Dates and Times Working with dates and times Translating timestamps Parsing dates from text Formatting dates Calendar data Working with the File System Paths, directories, and filenames Checking for existence Permissions and other file attributes Walking directory trees Creating filters with fileinput Using shutil for file operations Advanced Data Handling Defaultdict and Counter Prettyprinting data structures Compressed archives (zip, gzip, tar, etc.) Persistent data Network Programming Using requests Grabbing web content Sending email Using SSH for remote access Using FTP Writing real-life applications Reading input files a la Unix Parsing command-line options Detecting the current platform Implementing logging Additional course details: Nexus Humans Mastering Python Programming (TTPS4820) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Python Programming (TTPS4820) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
To help you make the most of your learning experience, we would like to offer you a complimentary 1-to-1 session with one of our experienced English language experts. During this personalised session, you will have the opportunity to: Discuss the course details. Identify specific areas you would like to focus on, whether it's grammar, speaking, listening, writing, or vocabulary. Receive tailored advice on which course or learning path aligns best with your objectives. In the meantime, we recommend taking our placement test on our website. This will help our expert understand your current proficiency level and tailor the course to your specific needs. The test is a crucial step to ensure we provide you with the most effective support https://virtualeducators.co.uk/test-your-english If you have any questions, please do not hesitate to reach out. Have a great day, Best regards, Customer Services Virtual Educators Ltd. customerservices@virtualeducators.co.uk www.virtualeducators.co.uk
