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Selling through service (In-House)
By The In House Training Company
In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans
Advanced sales negotiation skills (In-House)
By The In House Training Company
The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement
Online Options
Show all 492ECS Card Health & Safety Course Bromley
By MJ Electrical Training
ECS Health & Safety Course with MJ Electrical Training. Available every week, use this course to complete the application process when applying for an ECS Labourers Card.
ECS Card Health & Safety Course Kent
By MJ Electrical Training
ECS Health & Safety Course with MJ Electrical Training. Available every week, use this course to complete the application process when applying for an ECS Labourers Card.
ECS Card Health & Safety Course Newcastle
By MJ Electrical Training
ECS Health & Safety Course with MJ Electrical Training. Available every week, use this course to complete the application process when applying for an ECS Labourers Card.
Gold Trading & Gold Mining Stocks
By NextGen Learning
*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Gold Trading & Gold Mining Stocks. This Gold Trading & Gold Mining Stocks is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Gold Trading & Gold Mining Stocks course to improve your pertinent skills. In this easy-to-digest Gold Trading & Gold Mining Stocks course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Gold Trading & Gold Mining Stocks course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Gold Trading & Gold Mining Stocks course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Gold Trading & Gold Mining Stocks career, then enrol in our course today! What will make you stand out? On completion of this online course, you will gain: CPD Certified Course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Gold Trading & Gold Mining Stocks learning materials. The Gold Trading & Gold Mining Stocks course online test with immediate results Enroling in this Course has no additional costs. You can study and complete this course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Gold Trading & Gold Mining Stocks is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Gold Trading & Gold Mining Stocks just once. Furthermore, as you proceed through the modules of this Gold Trading & Gold Mining Stocks course, you will discover the fundamentals of Gold Trading & Gold Mining Stocks and explore the key topics such as: Curriculum: Module 01: Introduction to Gold Module 02: Basics of Trading Module 03: Stock Market Module 04: The Gold Trade Module 05: Gold Mining Stocks Therefore, reinforce your knowledge and furnish your skills by enroling in our course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Gold Trading & Gold Mining Stocks course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Gold Trading & Gold Mining Stocks Course the Right Option for You? This Gold Trading & Gold Mining Stocks course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Gold Trading & Gold Mining Stocks course. This Gold Trading & Gold Mining Stocks course is open to everybody. You can access the Gold Trading & Gold Mining Stocks course materials from any location in the world and there are no requirements for enrolment. You should enrol in this Gold Trading & Gold Mining Stocks course if you: Aspire to understand Gold Trading & Gold Mining Stocks better. Already working on Gold Trading & Gold Mining Stocks and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Gold Trading & Gold Mining Stocks-related fields. Requirements Without any formal requirements, you can delightfully enrol in this course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
Gold Trading Strategies
By NextGen Learning
Master the art of Gold Trading with our comprehensive Gold Trading Strategies course! Gain a solid foundation in the captivating world of gold, unravel the secrets of successful gold trading, and navigate the stock market with confidence. From understanding the intricacies of the gold trade to identifying lucrative opportunities in gold mining stocks, this course equips you with the knowledge to excel. Elevate your trading skills and embark on a golden journey today! Learning Outcomes: Develop a deep understanding of the gold market and its unique characteristics. Acquire essential trading skills and knowledge to make informed decisions. Identify trends and patterns in the stock market to optimise gold trading strategies. Evaluate the potential risks and rewards associated with the gold trade. Analyse and interpret financial data to identify profitable opportunities in gold mining stocks. Gain the confidence to navigate the gold trading landscape and pursue financial success. Learn about the golden opportunities of the trading world with our comprehensive Gold Trading Strategies course. Module 01: Introduction to Gold Delve into the captivating history of gold and gain insights into its enduring value throughout the ages. Explore the factors that shape the gold market, from global economic trends to geopolitical influences. Module 02: Basics of Trading Acquire essential trading skills as you learn how to analyse market trends and make informed trading decisions. Discover the principles of risk management and develop a solid trading strategy to maximise your profits. Module 03: Stock Market Understand the relationship between the stock market and gold prices, and how to leverage this knowledge in your trading. Identify key indicators and factors that drive stock market movements and impact the gold market. Module 04: The Gold Trade Uncover the intricacies of the gold trade and gain insights into the methods of buying, selling, and storing gold. Learn to evaluate the risks and rewards associated with different gold trading strategies. Module 05: Gold Mining Stocks Explore the world of gold mining stocks and understand how they can provide opportunities for investors. Analyse financial data and industry trends to identify potentially profitable gold mining stocks. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Aspiring traders looking to specialise in the gold market Financial professionals seeking to expand their trading expertise Investors interested in diversifying their portfolios with gold assets Individuals with a passion for understanding the dynamics of the stock market Career path Gold Trader: £30,000 - £80,000 per year Financial Analyst specialising in precious metals: £40,000 - £90,000 per year Portfolio Manager with a focus on gold investments: £50,000 - £150,000 per year Market Research Analyst for gold mining companies: £30,000 - £70,000 per year Risk Manager in the precious metals industry: £40,000 - £100,000 per year Compliance Officer: £35,000 - £80,000 per year
Overview Learn about Gold Trading from industry experts and boost your professional skill. This Gold Trading course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Gold Trading. You'll also gain the skills of Gold Trading to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Gold Trading professionals and gain first-hand experience of Gold Trading problem-solving. The Gold Trading is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the Gold Trading, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Gold Trading will provide you with the latest information and updates of Gold Trading. It will keep you one step ahead of others and increase your chances of growth. Why buy this Gold Trading? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Gold Trading there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Gold Trading course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Gold Trading does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Gold Trading was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Gold Trading is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Gold Introduction to Gold 00:19:00 Module 02: Basics of Trading Basics of Trading 00:18:00 Module 03: Stock Market Stock Market 00:20:00 Module 04: The Gold Trade The Gold Trade 00:20:00 Module 05: Gold Mining Stocks Gold Mining Stocks 00:26:00
Gold Trading Training Course
By Online Training Academy
Are you ready to dive into the lucrative world of gold trading? Our comprehensive Gold Trading Training Course is designed to equip you with the knowledge and skills to excel in this exciting market. Whether you're a beginner or an experienced trader, this course will guide you through the essential concepts and advanced strategies needed to succeed. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Gold Trading Training Course, learners will start by understanding the fundamentals of gold, its history, and its value in the global market. They will then move on to the basics of trading, including key concepts and strategies. The course covers how the stock market works and its relationship to gold trading. Learners will gain insights into the specifics of trading gold, including how to analyze gold prices and market trends. Additionally, the course explores gold mining stocks, teaching learners how to evaluate and invest in these stocks effectively. By the end of the course, participants will be equipped with the knowledge and skills to trade gold confidently and understand the factors that influence gold prices and the stock market. Course Curriculum Module 01: Introduction to Gold Module 02: Basics of Trading Module 03: Stock Market Module 04: The Gold Trade Module 05: Gold Mining Stocks Learning Outcomes Understand gold's historical significance and its role in modern economies. Learn fundamental principles and strategies of trading. Gain knowledge of stock market operations and dynamics. Master techniques and strategies specific to the gold trade. Evaluate and invest in gold mining stocks effectively. Develop informed trading decisions using gold market insights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Gold Trading Training Course 58:03 1: Module 01: Introduction to Gold 10:50 2: Module 02: Basics of Trading 09:21 3: Module 03: Stock Market 11:02 4: Module 04: The Gold Trade 11:09 5: Module 05: Gold Mining Stocks 14:41 6: CPD Certificate - Free 01:00 Who is this course for? Aspiring gold traders. Stock market enthusiasts. Investors interested in gold. Finance students. Individuals seeking trading knowledge. Career path Gold Trader Stock Market Analyst Investment Advisor Gold Mining Analyst Financial Consultant Commodities Broker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Gold Trading Training Course
By Online Training Academy
Are you ready to dive into the lucrative world of gold trading? Our comprehensive Gold Trading Training Course is designed to equip you with the knowledge and skills to excel in this exciting market. Whether you're a beginner or an experienced trader, this course will guide you through the essential concepts and advanced strategies needed to succeed. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Gold Trading Training Course, learners will start by understanding the fundamentals of gold, its history, and its value in the global market. They will then move on to the basics of trading, including key concepts and strategies. The course covers how the stock market works and its relationship to gold trading. Learners will gain insights into the specifics of trading gold, including how to analyze gold prices and market trends. Additionally, the course explores gold mining stocks, teaching learners how to evaluate and invest in these stocks effectively. By the end of the course, participants will be equipped with the knowledge and skills to trade gold confidently and understand the factors that influence gold prices and the stock market. Course Curriculum Module 01: Introduction to Gold Module 02: Basics of Trading Module 03: Stock Market Module 04: The Gold Trade Module 05: Gold Mining Stocks Learning Outcomes Understand gold's historical significance and its role in modern economies. Learn fundamental principles and strategies of trading. Gain knowledge of stock market operations and dynamics. Master techniques and strategies specific to the gold trade. Evaluate and invest in gold mining stocks effectively. Develop informed trading decisions using gold market insights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Gold Trading Training Course 58:03 1: Module 01: Introduction to Gold 10:50 2: Module 02: Basics of Trading 09:21 3: Module 03: Stock Market 11:02 4: Module 04: The Gold Trade 11:09 5: Module 05: Gold Mining Stocks 14:41 6: CPD Certificate - Free 01:00 Who is this course for? Aspiring gold traders. Stock market enthusiasts. Investors interested in gold. Finance students. Individuals seeking trading knowledge. Career path Gold Trader Stock Market Analyst Investment Advisor Gold Mining Analyst Financial Consultant Commodities Broker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
