1144 Goal Setting courses

Explore effective techniques and strategies for farm management in this comprehensive course. Learn about crop and livestock management, financial planning, sustainable agriculture practices, equipment maintenance, and business management to optimize productivity and profitability in modern farming. Enroll now to gain practical skills for success in the agricultural industry.

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Leadership, Project Management and Data Analysis - 3 in 1 course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Diploma in Leadership and Management at QLS Level 4 Personal Effectiveness - How to be an Awesome Professional Monday: Self-confidence Tuesday: Personal Time Management Wednesday: Assert Yourself Thursday: Problem Solving Friday: Presenting Managing Individuals - Howto Get the Best From Your People Monday: Goal Setting Tuesday: Delegation Wednesday: Feedback Thursday: Poor Performance Friday: Coaching Communication Skills - How to Make Your Management Voice Heard Monday: Listening Tuesday: Motivating Wednesday: Meetings Thursday: Negotiating riday: Conflict Team Management - How to Create and Keep a High Performance Team Monday: The Power of Teams Tuesday: Team Development Wednesday: Team Maintenance Thursday: The Four Essentials of Team Management Friday: Team Meetings Manager's Toolkit - How To Adapt to Whatever The Job Throws at You Monday: Emotional Intelligence Tuesday: Transactional Analysis Wednesday: The SCOPE Process Thursday: Selecting Management Styles Friday: The Powerhouse Loop Friday: The Powerhouse Loop Resources - Leadership & Management Level 4 Change Management and Leadership for Managers Introduction: Change at Work Step 1: Demonstrate the Need for Change Step 2: Create a Compelling Future Step 3: Expect an Argument Handling Resistance Steps 4, 5 & 6: Leading the Change Resources Data Analysis Data Analysis 101 Assessment

Are you looking to explore a highly effective, forward-looking therapeutic approach that centres on progress rather than problems? The Solution-Focused Brief Therapy (SFBT) Course is designed to introduce you to the core principles of SFBT, offering insight into a conversational framework that supports meaningful change. Whether you're a beginner in counselling theory or simply curious about structured goal-based dialogue, this course presents concepts in an accessible, no-fuss format — minus the jargon and mystery. Across the modules, you'll learn how to shift focus away from obstacles and toward what’s already working. Through engaging scenarios and clear explanations, you'll discover how SFBT encourages clients to imagine solutions, rather than dwell on difficulties. It's all about asking the right questions, listening with purpose, and guiding conversations toward constructive outcomes — even if the situation feels stuck. No need for fluff or frills — just sound concepts, smart guidance, and a practical mindset for anyone keen to sharpen their understanding of solution-oriented thinking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Solution-Focused Brief Therapy (SFBT) Module 02 : The SFBT Diamond Model Module 03 : Key Techniques in SFBT Module 04 : Building a Collaborative Therapeutic Relationship Module 05 : Goal Setting in SFBT Module 06 : Resource Exploration and Solution Building Module 07 : Implementation and Evaluation Module 08 : SFBT in Different Settings and Populations Module 09 : Ethical Considerations in SFBT Learning Outcomes: Master the principles of Solution-Focused Brief Therapy (SFBT). Build proficiency in the SFBT Diamond Model. Employ key SFBT techniques in therapeutic practice. Establish a collaborative and therapeutic client relationship. Skillfully set goals within the SFBT framework. Apply SFBT in diverse settings and with various populations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals (counsellors, therapists, psychologists). Social workers and family therapists. Educators and school counsellors. Healthcare professionals interested in therapy. Life coaches and career counsellors. Individuals pursuing personal or professional growth. Managers and leaders interested in solution-focused leadership. Anyone intrigued by the transformative potential of SFBT. Career path Counsellor or Therapist Family Therapist School Counsellor Life Coach Career Counsellor Clinical Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Make the most of your sports knowledge and kickstart your Sports Management career! If you seek a profession that combines your passion for sports and business savvy, our sports management course might be helpful. Sports Management courses are designed to prepare you to become a successful manager in the sports industry. From the principles of marketing, finance, and public relations to the most cutting-edge sports marketing and public relations methods, you will master the basics of sports management. A sports management course's coursework will cover sports legislation, finance, marketing, and public relations. The fundamentals of sports management, such as the many sports organisations, the roles of managers and coaches, and the various strategies for managing and marketing teams, will be covered in class. You will also learn about the numerous facets of sports administration, including team construction, scouting, and player development. Additionally, you'll discover the moral dilemmas surrounding sports management, including the moral and legal ramifications of selecting and keeping athletes. Along with this Sports Management course, you will get 10 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Management Bundle Consists of the following Premium courses: Course 01: Sports Agent Course 02: Sports Psychology Course 03: Sports and Fitness Coaching Course 04: Sports Injuries Course 05: Sports Medicine Fundamentals Course 06: Sports Nutrition Training Level 3 Course 07: Sports Coaching Diploma Course 08: Sports First Aid Course 09: Online Sports Massage Training Course 10: Pain Management Course 11: Concussion and Brain Injury Awareness Learning Outcomes Be familiar with the fundamentals of sports management, including the roles of athletes, coaches, and administrators. Analyse and interpret data pertaining to the athlete, team, and organisational performance. Create management strategies for athletes, teams, and organisations, such as budgeting, scheduling, recruiting, marketing, and public relations. Investigate the legal, ethical, and social consequences of sports management decisions. Examine the media's influence on sport management decisions. Determine and assess the resources required to effectively manage a sports organisation. So, enrol Sports Management now to advance your career! The Sports Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sports Management expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Course 01: Sports Psychology Introduction to Sports Psychology Mental Toughness Imagery Motivation in sport Goal Setting in Sport Arousal, Stress, and Anxiety Arousal Regulation Concentration Exercise and Psychological Wellbeing Athletic Injuries and Psychology Sports Psychology as a Coach Parents Involvement in Sports Psychology Sports Psychology at Workplace How to Be a Better Competitor ----------- 10 more Sports Management related courses----------- How will I get my Certificate? After successfully completing the Sports Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Management bundle. Requirements Our Sports Management is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Sports Management: Professionals tend to pursue their careers in the following Sports Management sectors Sports Agent Athletic Director Sports Psychologist Sports Marketing Manager Entry-level positions such as Sports Coaches and Fitness Instructors can expect to earn between £17,000 and £25,000 per year. Sports Managers and Coaches with more experience can earn up to £35,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sports Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Whether you’re aiming to guide others in their personal or professional growth, or simply sharpen your ability to listen, question and encourage—this Coaching and Mentoring Diploma has been thoughtfully designed to help you do just that, with clarity and confidence. Delivered entirely online, the course suits those with an eye for development—both in themselves and others—without demanding classroom attendance or calendar acrobatics. From understanding the psychology behind effective coaching to grasping the nuances of mentoring relationships, each module is laid out in a logical, digestible manner. You'll explore strategies that foster meaningful dialogue, support others’ decision-making, and nurture lasting change. This course is ideal for those who want to elevate their communication and leadership style, whether in the workplace or personal circles. Professional, accessible, and packed with insight—this is structured learning with purpose, minus the waffle. Our Coaching and Mentoring Diploma course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Coaching and Mentoring Diploma QLS Bundle Includes the following Courses Course 01: Diploma in Coaching and Mentoring at QLS Level 5 Course 02: Personal Development Skills Course 03: Goal Setting, Motivation, and Resilience Course 04: Emotional Intelligence, Mindfulness and Empathy Training Course 05: Maximising Personal Productivity Course Key Features of Coaching and Mentoring Diploma Eligibility for QLS endorsed certificate upon successful completion of the Coaching and Mentoring Diploma course Free CPD Accredited Course Fully online, interactive Coaching and Mentoring Diploma course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Coaching and Mentoring Diplomatraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Coaching and Mentoring Diploma course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Coaching and Mentoring Diploma course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Coaching and Mentoring Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Coaching and Mentoring Diploma course, learners will be able to order an endorsed certificate, titled: Diploma in Coaching and Mentoring at QLS Level 5, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Coaching and Mentoring Diploma basics. Requirements No prior degree or experience is required to enrol in this Coaching and Mentoring Diploma course. Career path This Coaching and Mentoring Diploma Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Boost Your Career By Enrolling In This Life Coaching Bundle To Overcome Your Challenges! Discover your path to a rewarding career in Life Coaching with our comprehensive course. In the UK, the demand for Life Coaches has surged, with a 25% increase in job opportunities in the last year alone. Join our Life Coaching program to gain the skills you need, and embark on a fulfilling journey as a Life Coach, where you can make a substantial impact on others. Don't miss out - enroll today in our Life Coaching Bundle and start your Life Coaching career! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. This Life Coaching Bundle Package includes: Course 01: Advanced Diploma in Life Coaching at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Career Development Coach Course 02: Productivity Development Course 03: Resilience Training Course 04: Positive Mental Health Awareness Course 05: Diploma in Performance Management Course 06: Emotional Intelligence and Human Behaviour Course 07: Couples Therapy & Counselling Course 08: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 09: Online Motivational Speaking Training Course 10: Self-Help Psychology: Mental Freedom Learning outcome of this Life Coaching Course: Upon Successful Completion of the Life Coaching Bundle you'll be able to: Develop expertise in Life Coaching fundamentals to guide clients effectively. Apply various Life Coaching models for diverse client needs and situations. Motivate and empower clients to achieve their life goals through Life Coaching techniques. Build strong and trust-based Coach/Client relationships for successful Life Coaching. Enhance self-awareness and manage personal beliefs and fears in Life Coaching practice. Master the attributes and types of Life Coaching for comprehensive client support. Understand emotional intelligence, spiritual Life Coaching, and personal finance within the realm of Life Coaching. Why Prefer This Life Coaching Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Life Coaching course. Learn Life Coaching from anywhere in the world Life Coaching is affordable and simple to understand Life Coaching is entirely online, interactive lesson with voiceover audio Lifetime access to the Life Coaching course materials Life Coaching comes with 24/7 tutor support Start your learning journey straight away with this bundle and take a step toward a brighter future! Course 01: Advanced Diploma in Life Coaching at QLS Level 7 Module 01: The Purpose and Fundamentals Module 02: Coaching and Mentoring Models Module 03: Motivating Your Clients Module 04: The Coach/Client Relationship Module 05: Develop Your Self-Awareness Module 06: The Development of Core Beliefs and Managing Fears Module 07: Life Coaching Types and Key Attributes of a Life Coach Module 08: Understanding Emotional Intelligence Module 09: Basics of Spiritual Life Coaching Module 10: Understanding Spiritual Life Coaching Module 11: Self-Improvement Module 12: Passion Module 13: Personal Skills Module 14: Management Skills Module 15: Understanding the Importance of Personal Finance Module 16: Understanding Personal Money Management Module 17: Managing Personal Insurance Module 18: Designing a Personal Budget Module 19: Money and Mental Health Module 20: A Structure for Client Work and Goal Setting Module 21: Basic Principles for Business Development and Growth Module 22: The Ethical Coach: Protect Yourself and Your Clients Assessment Process of Advanced Diploma in Life Coaching at QLS Level 7: You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Advanced Diploma in Life Coaching at QLS Level 7 exam, you will be able to request a certificate endorsed by the Quality Licence Scheme absolutely FREE of cost. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements No prior background or expertise is required to enrol in this Life Coaching Bundle Career path After completing this Life Coaching course, you can explore trendy and in-demand jobs related to this course, such as: Life Coach: £20,000 - £100,000 Executive Coach: £30,000 - £150,000 Career Coach: £25,000 - £60,000 Health and Wellness Coach: £20,000 - £70,000 Financial Coach: £30,000 - £80,000 Spiritual Life Coach: £25,000 - £70,000 Business Coach: £30,000 - £100,000 Certificates Advanced Diploma in Life Coaching at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Life Coaching at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. Certificate Accredited by CPDQS Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help you gain knowledge about the science behind building muscle and losing fat. You will discover amazing steps to work out to build muscle and lose fat naturally by following a comprehensive diet. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to include fat-burning, nutritious, and body-build foods in your daily diet Learn how to make a customised muscle diet plan for clients Know how to build the body of your dreams and tips to sustain the body for long Learn fitness and nutrition fundamentals and how they play a crucial role in building muscles Gain knowledge about proper biomechanics of specific movement patterns related to fitness Acquire extensive knowledge on meals which will boost muscle mass Become much leaner, healthier, confident, and satisfied with yourself in every situation Expert in doing bodyweight exercises at home Master the science behind building muscles and successful dieting Learn what workout regime to follow and how long the fitness activities should be practised Identify ways and techniques to build the perfect physique Know essential training techniques when lifting weights Why Building Muscle & Losing Fat Training Course right for you? If you are on the road to becoming a bodybuilder or simply looking to gain in-depth knowledge about body-building and ways to lose fat, this Building Muscle and Losing Fat Online Training Course is ideal for you. This course will guide you through a beginner's workout program that includes a variety of exercises to help you develop your abs, muscles, and much more. You will learn how to develop your own exercise regimen and instruct others on how to build a physique they can be proud of. You will also understand the fitness and nutrition principles to succeed on the journey to build a better body. Finally, you will learn how to set your goals and stay motivated using a number of effective tips. Upon successful completion of this Building Muscle and Losing Fat Online Training Course, you will have extensive knowledge about nutritional requirements to build muscle and burn fat and have a fair idea of a typical exercise program. Building Muscle & Losing Fat Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction In Depth Lesson Overview The Science Behind Building Muscle & Losing Fat Most Common Beginner Mistakes Step-By-Step Muscle Building Formula Step-By-Step Fat Loss Formula The Best Supplements For Beginners How To Create A Bulking Diet How To Create A Cutting Diet The Right Pre-Workout Meal The Right Post-Workout Meal Cheat Meals & Cheat Days Beginner Workout Program Workout Plan The Role Of Cardio In Your Workout What About Abs How To Correctly Warm Up 5 Most Important Aspects Of Lifting Form Bench Press Squat Deadlift Military Press Barbell Row (Overhand Grip) Barbell Row (Underhand Grip) Pull-Up Lat Pulldown (as an alternative for pullups) Hammer Curls Hammer Rope Curls Triceps Extensions Triceps Rope Pushdown Motivation & Goal Setting SMART Goal Setting In Fitness More Tips On How To Stay Motivated Who should take this course? This Building Muscle and Losing Fat Online Training Course is primarily aimed at: Fitness model Aspiring bodybuilder Novice gym goers Bodybuilding enthusiast Anyone who wants to gain muscle mass Anyone who wants to lose their fat quickly Anyone who needs assistance with losing weight However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about building muscle and losing fat in order to stay fit and healthy. Entry Requirements There are no academic entry requirements for this Building Muscle and Losing Fat Online Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Building Muscle and Losing Fat Online Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Life Coaching skills? If yes, then you have come to the right place. Our comprehensive course on Life Coaching will assist you in producing the best possible outcome by mastering the Life Coaching skills. The Life Coaching course is for those who want to be successful. In the Life Coaching course, you will learn the essential knowledge needed to become well versed in Life Coaching. Our Life Coaching course starts with the basics of Life Coaching and gradually progresses towards advanced topics. Therefore, each lesson of this Life Coaching course is intuitive and easy to understand. Why would you choose the Life Coaching course from Compliance Central: Lifetime access to Life Coaching course materials Full tutor support is available from Monday to Friday with the Life Coaching course Learn Life Coaching skills at your own pace from the comfort of your home Gain a complete understanding of Life Coaching course Accessible, informative Life Coaching learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Life Coaching bundle Study Life Coaching in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Life Coaching Course Improve your chance of gaining in demand skills and better earning potential by completing the Life Coaching Life Coaching Curriculum Breakdown of the Life Coaching Course Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Life Coaching course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Life Coaching. It is also great for professionals who are already working in Life Coaching and want to get promoted at work. Requirements To enrol in this Life Coaching course, all you need is a basic understanding of the English Language and an internet connection. Career path The Life Coaching course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Life Coaching. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each