714 Goal Setting courses in Cardiff delivered Online

Aspiring author? We know how frustrating it can be to have a brilliant story idea but feel stuck on where to start. The blank page can be intimidating, and finding the time and confidence to write can seem impossible. This Two-Day Creative Writing Workshop is designed specifically for beginners like you, ready to turn your novel dreams into reality! 🚀✍️

Overview Games are played with both mind and body. In order to perform well, these two elements need to be in sync. Learn the techniques of balancing psychological factors and helping players to reach their goals with our exclusive Online Sports Psychology course. At first, the course will give you an overall understanding of the thought process of players. Then, you will learn how to set goals and motivate the athletes to reach them. The course will also teach you the techniques for effectively managing stress and anxiety.  The modules will also describe the Ripple Effect and teach the key to effective team communication. Finally, you will build the skills to support players dealing with defeat and setbacks. Course Preview Learning Outcomes Gain a better understanding of how the minds of athletes work Understand the role of goals in motivation and skills acquisition Learn about the visualisation techniques used in sports Grab the strategies for managing stress and anxiety Enhance your understanding of the Ripple Effect Master the strategies for overcoming failure and setback Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Motivation Goal Setting Stress and Anxiety Management Setback Management Who Should Take This Online Sports Psychology? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Sports Psychology course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Sports Psychology will equip you with effective skills and abilities and help you explore career paths such as  Coach Athlete Psychological Counsellor Module 01: Unravelling the Mind of an Athlete Unravelling the Mind of an Athlete 00:16:00 Module 02: Setting the Bar - Understanding Goals Setting the Bar - Understanding Goals 00:19:00 Module 03: The Driving Force - Motivation in Sports The Driving Force - Motivation in Sports 00:19:00 Module 04: Pressure Points - Managing Stress and Anxiety Pressure Points - Managing Stress and Anxiety 00:20:00 Module 05: Painting the Game - Visualisation Techniques Painting the Game - Visualisation Techniques 00:19:00 Module 06: The Ripple Effect - Team Dynamics and The Ripple Effect - Team Dynamics and Communication 00:20:00 Module 07: Young Buds - Sports Psychology in Youth Sports Young Buds - Sports Psychology in Youth Sports 00:19:00 Module 08: In the Zone - Achieving Flow in Sports In the Zone - Achieving Flow in Sports 00:18:00 Module 09: Rise from the Ashes - Overcoming Defeats and Setbacks Rise from the Ashes - Overcoming Defeats and Setbacks 00:19:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🌟 Unlock Your Potential: Solution-Focused Therapy Certification Program 🌟 Are you ready to transform lives and become a certified Solution-Focused Therapist? Dive into the world of positive change and master the art of empowering others with our comprehensive Solution-Focused Therapy Certification Program!   🔑 Key Features: ✨ Expert Guidance: Learn from seasoned professionals with years of experience in Solution-Focused Therapy. Our instructors are dedicated to providing you with practical insights, real-world examples, and hands-on techniques to ensure you master the skills needed to make a lasting impact. 🚀 Accelerated Learning: Our carefully crafted curriculum is designed to take you from novice to certified expert in record time. With a blend of video lectures, interactive assignments, and live sessions, you'll absorb the material efficiently and gain the confidence to apply these techniques in any therapeutic setting. 🌐 Accessible Anywhere, Anytime: Embrace the flexibility of online learning. Access our course materials 24/7 from the comfort of your home or on the go. No need to rearrange your schedule - learning is now tailored to fit your life. 💼 Career Advancement: Whether you're a seasoned therapist looking to enhance your skills or someone just starting in the field, our Solution-Focused Therapy Certification will distinguish you as a qualified professional. Stand out in a competitive market and open doors to new career opportunities. 🤝 Community Support: Join a vibrant community of like-minded individuals on a similar journey. Engage in discussions, share experiences, and build a network that lasts a lifetime. Our community is here to support and inspire you every step of the way. 🎓 Certification: Upon successful completion of the program, you'll receive a prestigious Solution-Focused Therapy Certification. Display your achievement proudly and showcase your commitment to excellence.   🔒 Enroll Today and Start Your Transformational Journey! Ready to make a difference in the lives of others? Don't miss this opportunity to become a certified Solution-Focused Therapist. Take the first step toward a rewarding and fulfilling career.   👉 Enroll now and unlock the door to a brighter future with our Solution-Focused Therapy Certification Program! Invest in yourself. Transform lives. 🌈 Course Curriculum Solution-Focused Brief Therapy SFBT Programme Overview 00:00 SFBT Introduction to Solution-Focused Brief Therapy (SFBT) 00:00 SFBT Solution-Focused Interviewing 00:00 SFBT Remembers before Learning the Techniques 00:00 SFBT Normalizing 00:00 SFBT Reframing 00:00 SFBT Exceptions 00:00 SFBT Scaling 00:00 SFBT The Miracle Question 00:00 SFBT Goal Setting 00:00 SFBT Getting Started 00:00 SFBT Measuring Progress 00:00 SFBT Coping Questions 00:00 SFBT Ending Sessions 00:00 SFBT Conducting Follow-Up Sessions 00:00

Know about the troubles of your students and inspire them to do better through scientific methods. This Inspiring and Motivating Students course will show you the ways to motivate students in effective ways. This Inspiring and Motivating Students course discusses the psychology of students and how to deal with them. You'll know about yourself, your strengths and weaknesses, your students' thoughts and psychology, building rapport with students, disciplines and rules, motivating students, individual and group connection, building trust and respect, overcoming obstacles. You'll learn about different difficulties and situations and how to manage them from specialists. This course is ideal for teachers, school monitors, teaching assistants or anyone who works with primary and secondary school students. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Course Description 00:06:00 Building The Foundation Know Thyself 00:07:00 Know Your Students Part 1 00:02:00 Know Your Students Part 2 00:04:00 Building Rapport 00:04:00 Building Rapport With Individual Students 00:07:00 Discipline: Rules, Procedures and Routines 00:09:00 Goal Setting- A Tool of Success (exported with Adobe) 00:08:00 How To Achieve Excellence 00:07:00 Reinforcing The Foundation Planning To Plan 00:08:00 Motivating Your Class 00:06:00 Winning Strategies 00:06:00 Connecting Students With Others: Expanding A Student's Circle of Influence 00:05:00 Connecting Students One on One 00:07:00 Getting Outside Help To Connect Students 00:06:00 Building Trust And Respect Through Responsibility 00:09:00 Field Trips 00:06:00 Smoothing The Foundation How To Overcome Obstacles 00:05:00 Change 00:07:00 How To Unstuck A Class When Nothing Works 00:09:00 How To Get Yourself Unstuck 00:07:00 Capping Your Success End of the Year Activities 00:11:00 The Last Day 00:06:00 Order Your Certificate Order Your Certificate 00:00:00

Catheterisation course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Catheterisation course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Catheterisation course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Catheterisation course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Catheterisation course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Catheterisation training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Catheterisation course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum : Module 01: Introduction to Urinary Catheterisation Module 02: The Urinary System Module 03: Patients' Guide for Catheterisation Module 04: Guidance for Nursing and Care Staff Module 05: Protocol for Female Catheterisation Module 06: Protocol for Male Catheterisation Module 07: Protocol for Handling Catheter & Catheter Bags Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand the fundamentals of urinary catheterization procedures and principles. Gain comprehensive knowledge of the urinary system's anatomy and functions. Equip patients with essential guidance on catheterization procedures and care. Provide nursing and care staff with effective guidance on catheterization. Demonstrate proficiency in female catheterization following established protocols. Demonstrate proficiency in male catheterization following established protocols. Master the protocols for handling catheters and catheter bags effectively. Accreditation All of our courses are fully accredited, including this Catheterisation course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Catheterisation course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Catheterisation basics. Healthcare professionals seeking to enhance catheterization skills. Nursing and care staff responsible for patient catheter care. Patients looking to understand and manage catheterization procedures. Individuals pursuing a career in healthcare support roles. Requirements No prior degree or experience is required to enrol in this course. Career path Healthcare Assistant - £18K to 24K/year. Nursing Assistant - £20K to 28K/year. Clinical Support Worker - £22K to 30K/year. Care Coordinator - £24K to 32K/year. District Nurse - £28K to 38K/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Overview Know how to manage your organisation's resources and marketplace objectives, boosting your career potential to higher levels. This Strategic Business Management Advanced Diploma course will train you in advanced strategic methodologies that will transform your business and deliver successful results. The course was compiled with the aid of industry experts and reinforces management principles that are vital to victory in any sector. You will be coached in many corporate skills such as leadership, operations management, performance recognition, marketing, decision-making, research and development, and cost-efficiency. It provides the perfect package for anyone that genuinely wants to excel in business. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Strategic Business Management Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Strategic Business Management Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 46 lectures • 00:45:00 total length •Designing Your Organisational Structure: 00:30:00 •Introduction to Operations Management: 00:15:00 •Understanding Financial Terms: 00:30:00 •Getting the Right People in Place: 00:15:00 •Getting Your Product Together: 00:15:00 •Building a Corporate Brand: 00:30:00 •Marketing Your Product: 01:00:00 •Selling Your Product: 00:15:00 •Planning for the Future: 00:15:00 •Goal Setting: 00:30:00 •Succession Planning 101: 00:15:00 •Managing Your Money: 00:15:00 •Ethics: 00:15:00 •Building a Strong Customer Care Team: 00:15:00 •Training Employees for Success: 00:15:00 •Leadership Essentials: 00:15:00 •Business Planning Basics: 01:00:00 •Market Evaluation: 01:00:00 •Analyze Competition: 02:00:00 •Determine A Marketing Strategy: 01:00:00 •Decide What Extras You May Need Like Staff etc: 00:30:00 •The Dangers In Not Making A Business Plan: 00:15:00 •Wrapping Up: 00:15:00 •Introduction: 00:15:00 •The Purple Cow: 00:30:00 •Try to be an Exceptionist: 00:30:00 •Make Yourself Well Recognised Before Your Customers: 00:15:00 •Wow Your Customers: 00:30:00 •Develop a Personal Style: 00:30:00 •Use Creative Imageries to Catch the Attention: 00:30:00 •Be a Traditionalist, Not a Fad Chaser: 00:15:00 •Bringing Out the Purple Cow in Your Business: 00:30:00 •Conclusion: 00:15:00 •What is Business Administration?: 00:30:00 •Business and Organisations: 00:15:00 •Management of Business: 00:30:00 •Business Organization Perspectives: 00:30:00 •Introduction: 01:00:00 •Decision Making: 00:30:00 •Approaches to Leadership: 00:30:00 •How to Build Trust and Confidence: 01:00:00 •A Manager's Pitfalls: 01:00:00 •How to Build Team Spirit: 01:00:00 •Dealing with Problem Employees: 01:00:00 •Using Your Emotional Intelligence: 01:00:00 •Conclusion to Management: 00:15:00

The NLP Practitioner and Methodology Training course provides a comprehensive introduction to Neuro-Linguistic Programming (NLP) techniques and methodologies. Participants will learn about cause and effect, sensory acuity, rapport building, language patterns, reframing, strategies, timelines, goal setting, emotional intelligence, and more. Learning Outcomes: Understand the principles and concepts of Neuro-Linguistic Programming (NLP). Learn effective techniques to establish rapport and build better connections with others. Develop sensory acuity skills to observe and understand nonverbal communication. Master language patterns to improve communication and influence. Utilize anchoring techniques to associate specific emotions with triggers. Explore strategies and meta-programs to understand individual behavior and thinking patterns. Utilize reframing techniques to change perspectives and responses. Develop emotional intelligence skills to navigate emotions and manage relationships. Certification After studying the course materials of the NLP Practitioner and Methodology Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals interested in personal development and self-improvement. Coaches, trainers, and educators looking to enhance their communication and teaching skills. Business professionals seeking to improve their leadership and management abilities. Therapists and counselors interested in integrating NLP techniques into their practice. Prerequisites This NLP Practitioner and Methodology Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path NLP Practitioner: Provide NLP-based coaching and therapy to individuals seeking personal growth. Communication Specialist: Apply NLP techniques to improve communication within organizations. Leadership Coach: Help leaders develop effective communication and leadership skills. Human Resources Consultant: Utilize NLP strategies in talent management and employee development. Personal Development Trainer: Conduct workshops and training sessions using NLP methodologies. Course Curriculum NLP Practitioner and Methodology Training Module 01 NLP Lesson 1 - Introduction, Cause and Effect 00:14:00 NLP Lesson 2 - The Map is Not the Territory 00:10:00 NLP Lesson 3 - Sensory Acuity 00:13:00 NLP Lesson 4 - Rapport 00:15:00 NLP Lesson 5 - Representational Systems 00:13:00 NLP Lesson 6 - Anchoring 00:12:00 NLP Lesson 7 - State Elicitation 00:07:00 NLP Lesson 8 - Language Patterns 00:11:00 NLP Lesson 9 - Language Patterns 2 00:11:00 NLP Lesson 10 - Chunking 00:14:00 Module 02 NLP Lesson 11 - Frames & Reframing 00:10:00 NLP Lesson 12 - Reframing 00:10:00 NLP Lesson 13 - Strategies 00:15:00 NLP Lesson 14 - Meta Programs 00:10:00 NLP Lesson 15 - Timelines 00:14:00 NLP Lesson 16 - Values 00:17:00 NLP Lesson 17 - Goalsetting 00:11:00 NLP Lesson 18 - Goalsetting 2 00:13:00 NLP Lesson 19 - Models _ Applications 00:18:00 NLP Lesson 20 - Satir Categories 00:09:00 NLP Lesson 21 - Emotional Intelligence 00:14:00

Course Description Do you have a passion for a healthy lifestyle, incorporating diet and exercise into your daily routine that you now want to share with others? This diploma will teach you everything you need to know about being an effective fitness instructor/personal trainer and helping your clients achieve their fitness goals on a daily basis. 32 comprehensive modules The Fitness Diploma is broken into comprehensive modules which will teach you everything you need to know to become a successful fitness instructor or personal trainer. The course is set in manageable modules which you can study at your own pace and in your own time while still having the benefit of a full-time position. End of course certification On completion of the course, you will be required to pass a test, which is made up of multiple choice questions based on the modules you have studied. Once you pass, you will be able to download and print your certificate and start using your new diploma to enjoy a successful career within the fitness industry. You also have the option of having your diploma posted to you at an additional cost. Please Note: This course is not recognised by CIMSPA (formerly REPs).   What You Will Learn This course is designed to provide you with a complete overview of what you need to become a successful fitness instructor or personal trainer. During the course you can expect to learn the following: Learn what you will need to begin your career in fitness, from the skills you will need to the role you will be expected to perform on a daily basis. Understand the human anatomy of the bones, their function and how exercise can impact the bones. You will also learn about how bones are affected as part of the ageing process. Learn more about the cardiovascular system from the heart's function to respiratory function and how these are impacted by exercise, along with the benefits. Get an understanding of muscles and how they work and the different muscle types. Understand joints and nervous system, as well as injury prevention. Learn more about obesity and diabetes and how the two are linked. Obesity has become a serious issue in the United Kingdom with more people being diagnosed with diabetes on a daily basis. Get a good understanding of a healthy and well-balanced diet and why this is so important in conjunction with exercise. Learn the five main food groups, types of food and how to set nutritional goals. Learn how to encourage your clients to embrace an active lifestyle and how it can benefit them in the long run. Identify how exercise impacts the body as a whole. Learn how to safely monitor your clients' exercise intensity. Learn how to set fitness plans in place, how to plan, difficulties you may face and standards you must adhere to. Get a good understanding of the importance of stretching, working with disabled customers and outdoor exercise routines. Learn how to work with children, from exercise to diet. Identify if yoga or pilates may be something you will want to specialize in. Know how to deal with emergencies in the fitness industry. Advantages of taking the Fitness Diploma The fitness diploma will provide you with a wide number of benefits to help you enjoy a successful career as a fitness instructor or personal trainer. Fast track your career. Improve your career prospects. Improve your knowledge and skill when it comes to the human anatomy. Understand the link between exercise and diet. Know how to work with your client, encourage them and support them to achieve their goals. Use any device to access the modules online, enabling you to study from anywhere at any time. Study at your own pace with no schedules or deadlines to adhere to. Be rewarded with an industry recognised certification on successful completion (this is not recognised by REPs). Take advantage of online support during your studies. Be confident in your abilities and knowledge as a fitness instructor or personal trainer.   Course Modules Module 1 : Beginning a Career in the Fitness Industry Module 2 : Anatomy - The Skeleton Module 3 : Anatomy - Cardiovascular System Module 4 : Anatomy - Muscles and Somatotypes Module 5 : Anatomy - The Nervous System Module 6 : Anatomy - The Joints Module 7 : Obesity & Diabetes Module 8 : Diet and Fitness Module 9 : Collecting & Analysing Nutritional Information & Nutritional Goal Setting Module 10 : Encouraging Clients to Incorporate Activity into their Lifestyle & Understanding of Health Benefits Module 11 : The Effects of Exercise on the Body Module 12 : How to Safely Monitor Exercise Intensity Module 13 : GP and Exercise Referral Module 14 : Preparing Fitness Plans for Clients Module 15: Stretching Fitness Module 16: Fitness Training for Disabled People Module 17: Group Personal Training Module 18: Gym Exercising - Planning and Instructing Module 19: An In Depth Look at Personal Training Module 20: Outdoor Fitness Module 21: Children - Fitness and Diet Module 22: Yoga Instructing Module 23: Pilates Instructor Module 24: Understanding Emergency Procedures in a Fitness Environment Module 25: Understanding & Controlling Risks in a Fitness Environment Module 26: Safeguarding Children and Vulnerable Adults Module 27: Setting up your own Fitness or Personal Training business Module 29: Finance Module 30: Insurance and Tax Module 31: Marketing Yourself as a Personal Trainer Module 32: Health and Safety   Course Duration: 16hours

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Mentoring Training (Mentorship) and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Mentoring Training (Mentorship) Bundle Package includes: Course 01: Diploma in Mentoring Course at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Becoming Career Smart: How to Sell Yourself Course 02: Transformational Leadership: Ultimate Leadership Course Course 03: Productivity Development Course 04: Growth Mindset for Success Course 05: Smart Goal Setting Course 06: Performance Coaching Course 07: Communication Skills Masterclass Course 08: Super Learning Course 09: Workplace Stress Management Diploma Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course, named Mentoring Training (Mentorship), supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card, which is included in the Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this Mentoring Training (Mentorship) package, you'll find the required assistance and also answers to all of your questions. The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Get a Free Student ID card with this course! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** The Mentoring Training (Mentorship) bundle courses have the following curriculum: Course 01: Diploma in Mentoring Course at QLS Level 5 Module 01: Introduction to Coaching and Mentoring Module 02: The Process of Mentoring Module 03: Matching Mentors and Mentees Module 04: Making Mentoring Work for You Module 05: Ethical Aspects of Coaching and Mentoring Module 06: Coaching and Mentoring Models (Part 01) Module 07: Coaching and Mentoring Models (Part 02) Module 08: Effective Communication Skills for Mentoring Module 09: Personal Skills Module 10: Management Skills What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of thecourse and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Mentoring at QLS Level 5 exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Are you the right candidate for this Mentoring Training (Mentorship) bundle? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This bundle is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. Enrollment in this bundle is open to everybody. You can access the Mentoring Training (Mentorship) bundle materials from anywhere in the world; there are no restrictions. You should enrol in this bundle if you: Wish to gain a better understanding of the related field. Already working in this field and want to learn more. Is a student pursuing a relevant field of study? looking for a job in the Coaching & Mentoring industry. Requirements You will not need any prior background or expertise. All you need to take this Mentoring Training (Mentorship) bundle is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path The Mentoring Training (Mentorship) bundle course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and guidance of our package, you will learn the skills and knowledge that are important to your career. Certificates Diploma in Mentoring at QLS Level 5 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.